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Northampton, NN1
3.5/5, 20 Reviews
55% Recommended
67% letting valuation accuracy
73% letting fee satisfaction
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"If I could give 0 stars I..."
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1 Star Review
Ali
Mohammed
By : 'Jo'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : NN8
5 Nov 2023
People found this helpful0
If I could give 0 stars I would. AVOID this place! They are so unprofessional and all about money. If you have any issues they ignore you for months and don’t sort them.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 67% | 73.00% | £510 | £1,200 |
Address
haart
18 Bridge Street, Northampton, Northamptonshire
NN1 1NW
0 1604 620 631
Services offered
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haart Branches (View All 173)
The agent Cora she was really ...
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5 Star Review
By : 'Ionut'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : NN10
2 Dec 2024
People found this helpful0
The agent Cora she was really nice.I'm interested to rent the... Read Full Review
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Ionut Lazar said about haart
Services : Letting( As a Tenant )Date: 2nd Dec 2024
The agent Cora she was really nice.I'm interested to rent the flat
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If I could give 0 stars I ...
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1 Star Review
Ali
Mohammed
By : 'Jo'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NN8
5 Nov 2023
People found this helpful0
If I could give 0 stars I would. AVOID this place! They are so unprofessional and all about money. If you have any issues they ignore you for months and don’t sort... Read Full Review
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Jo said about haart
Services : Letting( As a Tenant )Date: 5th Nov 2023
If I could give 0 stars I would. AVOID this place! They are so unprofessional and all about money. If you have any issues they ignore you for months and don’t sort them.
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Joann Catterall was ...
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5 Star Review
Jo
By : 'Terri'
Services : Sales( As a Vendor )
Sold price : £285000
Would you recommend ? : Yes
Postcode : MK6
30 Mar 2023
People found this helpful0
Joann Catterall was absolutely amazing! She was our rock throughout the process after the initial sale. She chased the buyers, the buyer's solicitors, our solicitors. She was just brilliant. Without her the whole process would have been so much more difficult. She is a... Read Full Review
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Terri Smith said about haart
Services : Sales( As a Vendor )Date: 29th Mar 2023
Joann Catterall was absolutely amazing! She was our rock throughout the process after the initial sale. She chased the buyers, the buyer's solicitors, our solicitors. She was just brilliant. Without her the whole process would have been so much more difficult. She is a superstar!
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I do not normally write ...
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1 Star Review
Ali
By : 'Greta'
Services : Letting( As a Owner )
Rent PCM : £1200
Would you recommend ? : No
Postcode : NN1
10 Oct 2022
People found this helpful0
I do not normally write review unless something is seriously wrong. Dear Haart, you are so aggressive, hateful and angry. I do not know why you treat customer this way. Ali, you need to go for an anger management course. The first time I saw you, you tried to push me into sign your contract. You... Read Full Review
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Greta said about haart
Services : Letting( As a Owner )Date: 10th Oct 2022
I do not normally write review unless something is seriously wrong. Dear Haart, you are so aggressive, hateful and angry. I do not know why you treat customer this way. Ali, you need to go for an anger management course. The first time I saw you, you tried to push me into sign your contract. You were so angry and told me all you want was business. I understand, but How you treated new customer was appalling. Your price 1,200+ VAT finding a tenant only was not cheap, with such angry and aggressive approach. My experience with Haart was BULLIES.
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I’m very happy with ...
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5 Star Review
Alex
By : 'Eleni'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NN3
8 Dec 2021
People found this helpful0
I’m very happy with Alex Eldred he came yesterday for our yearly review he was very polite and helpful... Read Full Review
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Eleni Barkouzou said about haart
Services : Letting( As a Tenant )Date: 8th Dec 2021
I’m very happy with Alex Eldred he came yesterday for our yearly review he was very polite and helpful ?
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Kieran when you get a ...
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5 Star Review
Kieran
Abigayle
By : 'Monalisa'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NN1
16 Nov 2021
People found this helpful0
My boiler wasn’t working and didn’t know what to do called haart maintenance team was attended to by Kieran he is as wonderful totally related to what I was going through coz just migrated and this is my 1st place so I know I can’t be any easy client coz even staff... Read Full Review
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Monalisa said about haart
Services : Letting( As a Tenant )Date: 16th Nov 2021
My boiler wasn’t working and didn’t know what to do called haart maintenance team was attended to by Kieran he is as wonderful totally related to what I was going through coz just migrated and this is my 1st place so I know I can’t be any easy client coz even staff that should be basic I don’t know about regardless he was so patient helped me check what the problem was and an engineer was sent the very day on a Friday too wonderful staff .
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Very bad experience- never ...
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1 Star Review
Mohammed
By : 'Scaria'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : No
Postcode : NN1
19 Oct 2021
People found this helpful0
Very bad experience- never trust them. I got the flat uncleaned and with all the left overs of the old tenant and they are not even responding... Read Full Review
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Scaria Tom said about haart
Services : Letting( As a Tenant )Date: 19th Oct 2021
Very bad experience- never trust them. I got the flat uncleaned and with all the left overs of the old tenant and they are not even responding properly
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I was looking for an ...
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5 Star Review
Abigayle
By : 'Sarah'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NN4
18 Sept 2021
People found this helpful0
I was looking for an apartment near my work place and Abigayle made it possible she was very helpful even on securing the apartment she and her colleague Ali worked tirelessly until everything was done. Thank you guys for listening and... Read Full Review
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Sarah Katsenga said about haart
Services : Letting( As a Tenant )Date: 18th Sep 2021
I was looking for an apartment near my work place and Abigayle made it possible she was very helpful even on securing the apartment she and her colleague Ali worked tirelessly until everything was done. Thank you guys for listening and caring
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Abigayle carborn is a ...
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5 Star Review
Abigayle
By : 'Sharon'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NN3
7 Sept 2021
People found this helpful0
Abigayle carborn is a wonderful helpful lovely lady who is all ways there to help you thankyou Abigayle carborn you a been a... Read Full Review
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Sharon and simon briggs said about haart
Services : Letting( As a Tenant )Date: 7th Sep 2021
Abigayle carborn is a wonderful helpful lovely lady who is all ways there to help you thankyou Abigayle carborn you a been a diamond
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Disgraceful, completely ...
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1 Star Review
By : 'Unimpressed'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : No
Postcode : NN1
23 Jul 2021
People found this helpful0
Called this morning to report the front door could not be locked following an intruder last night. Called at 9am and 11 hours later still waiting for confirmation it will be repaired tonight. Goes with the plaster coming down in the bedrooms which is still not fixed 3 months after reporting it!... Read Full Review
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Unimpressed said about haart
Services : Letting( As a Tenant )Date: 23rd Jul 2021
Called this morning to report the front door could not be locked following an intruder last night. Called at 9am and 11 hours later still waiting for confirmation it will be repaired tonight. Goes with the plaster coming down in the bedrooms which is still not fixed 3 months after reporting it! Does this company even care about anything other than collecting the money?! Hell no.. that would be human and the decent thing to do. Absolutely shocking and disgraceful!
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Best property management ...
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5 Star Review
Mohammed
By : 'A'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : NN2
5 May 2021
People found this helpful0
Thanks Ali for the exceptional service that you always provide to me, you are always very helpful and prompt with your response you always provide excellent and very professional... Read Full Review
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A qureshi said about haart
Services : Letting( Property Management )Date: 4th May 2021
Thanks Ali for the exceptional service that you always provide to me, you are always very helpful and prompt with your response you always provide excellent and very professional service.
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Great service from Ali at ...
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5 Star Review
Mohammed
By : 'Trudy'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : NN1
29 Mar 2021
People found this helpful0
Great service from Ali at Northampton Lettings. I was kept informed about potential suitable tenants. Appreciate it. Thank you... Read Full Review
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Trudy said about haart
Services : Letting( As a Owner )Date: 28th Mar 2021
Great service from Ali at Northampton Lettings. I was kept informed about potential suitable tenants. Appreciate it. Thank you Ali.
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It was an amazing experience ...
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4 Star Review
By : 'Maria'
Services : Letting( As a Tenant )
Rent PCM : £875
Would you recommend ? : Yes
Postcode : NN5
1 Feb 2021
People found this helpful0
It was an amazing experience for me to rent through Haart. The team responded promptly and were very efficient in their work. I found them dedicated and diligent professionals, who make it a point to provide the best and comfortable move into the property. So far it had been commendable how they... Read Full Review
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Maria said about haart
Services : Letting( As a Tenant )Date: 1st Feb 2021
It was an amazing experience for me to rent through Haart. The team responded promptly and were very efficient in their work. I found them dedicated and diligent professionals, who make it a point to provide the best and comfortable move into the property. So far it had been commendable how they managed to do a fast track process in a matter of days to cater my requirements. Highly recommended agency!!
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Landlords ...
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2 Star Review
By : 'Unhappy'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : NN10
6 Jun 2019
People found this helpful0
When I first instructed Haart to rent my property everything was great Leslie was very helpful and after we had done the improvements required Leslie instantly had a tenant for us. Then things went down hill. I instructed haart to tell my tenant that I would not be renewing her tenancy as my son... Read Full Review
Comments on Agent Fees
Over all fees were ok but watch out for “extras”
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Unhappy said about haart
Services : Letting( As a Owner )Date: 5th Jun 2019
When I first instructed Haart to rent my property everything was great Leslie was very helpful and after we had done the improvements required Leslie instantly had a tenant for us. Then things went down hill. I instructed haart to tell my tenant that I would not be renewing her tenancy as my son needed to move in. Haart did not inform the tenant which I found out after phoning for a progress report so termination was delayed then I was told I would have to evict the tenant. In the end the tenant eventually left without eviction During this time I let haart send in their electrician to do some work there when we finally gained access we found the workmanship was shoddy sockets in bedroom that I hadn't agreed to and holes in walls the whole house was dirty and one carpet damaged. Oven disgusting. But because we inspected the house and not haart as they wanted another £120 to do so I was told I was unlikely to get any deposit back. Still no joy on the electrical work. So if you are a tenant Haart are great but not as a landlord on a full maintenance contract.
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Excellent ...
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5 Star Review
Leslie
By : 'Kelly'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NN3
23 Jan 2019
People found this helpful0
Excellent job! Leslie helped us with renting beautiful house that fully matches our expectations. Working with him was a pleasure. He took all the stress from us and assured that all paperwork is done on time. I would highly recommend this... Read Full Review
Comments on Agent Fees
Good
Comments (0)Excellent job! Leslie helped us with renting beautiful house that fully matches our expectations. Working with him was a pleasure. He took all the stress from us and assured that all paperwork is done on time.
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Kelly said about haart
Services : Letting( As a Tenant )Date: 23rd Jan 2019
Excellent job! Leslie helped us with renting beautiful house that fully matches our expectations. Working with him was a pleasure. He took all the stress from us and assured that all paperwork is done on time.
I would highly recommend this agent.
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Hi ...
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5 Star Review
By : 'Cristina'
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : Yes
Postcode : NN3
22 Jan 2019
People found this helpful0
Highly recommended. Leslie helped us find our perfect home and made the process straight forward. He kept us updated every day with emails, and responded straight away when I have any questions. He was very kind with us , and this very important.My and my husband are very happy because we founded... Read Full Review
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Cristina Scorobohaci said about haart
Services : Letting( As a Tenant )Date: 22nd Jan 2019
Highly recommended. Leslie helped us find our perfect home and made the process straight forward. He kept us updated every day with emails, and responded straight away when I have any questions. He was very kind with us , and this very important.My and my husband are very happy because we founded this agency's.
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Excellent ...
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5 Star Review
Benjamin
By : 'Debra'
Services : Other
Would you recommend ? : Yes
Postcode : LU4
15 Oct 2018
People found this helpful0
I was planned a move from Luton to Northamptonshire. Was contacted and sent info immediately. Service with a smile, courteous and... Read Full Review
Comments (1)I was planned a move from Luton to Northamptonshire.
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Debra Dias said about haart
Services : Other( )Date: 14th Oct 2018
I was planned a move from Luton to Northamptonshire.
Was contacted and sent info immediately. Service with a smile, courteous and helpful!
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By : Jayne
26 Oct 2018Hello Debra, Thank you for your great review, we are always ready and happy to help. Have a great...
I rented a property through ...
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1 Star Review
By : 'David'
Services : Letting( As a Tenant )
Rent PCM : £510
Would you recommend ? : No
Postcode : NN4
1 Oct 2014
People found this helpful1
I rented a property through Haart and when it came to getting the deposit back they didn't want to know. They never once pro-actively contacted me and everytime contacted them for updates which I felt forced to do regularly via email and telephone, I only ever received generic and non-committal... Read Full Review
Comments (1)I rented a property through Haart and when it came to getting the deposit back they didn't want to know. They never once pro-actively contacted me and everytime contacted them for updates which I felt forced to do regularly via email and telephone, I only ever received generic and non-committal responses with various excuses as to why the process was taking so long (i.e. it took 4 weeks apparently for head office to contact my local branch for information of my contract).
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David said about haart
Services : Letting( As a Tenant )Date: 30th Sep 2014
I rented a property through Haart and when it came to getting the deposit back they didn't want to know. They never once pro-actively contacted me and everytime contacted them for updates which I felt forced to do regularly via email and telephone, I only ever received generic and non-committal responses with various excuses as to why the process was taking so long (i.e. it took 4 weeks apparently for head office to contact my local branch for information of my contract).
These excuses ultimately came as a result of no inventory being done when I moved into the property and according to the previous tenants who I managed to speak to, no report checkout report being done with them either when they left the property. After two months of constant chasing and no sign of the deposit, I raised a dispute with a 3rd party named the TDS who returned my full deposit to me within 2 weeks.
I later found out that without a checkout report, Haart had no legal right to retain any of my money which is why the full deposit was returned to me without any further questions after the TDS established that the checkout report did not exist.
I would never use Haart again and I wouldn't recommend their services to anyone.
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By : Customer Relations Manager
1 Oct 2014Dear David, I am so sorry to hear about your experience. I will ensure your feedback is passed on in order for us to improve. If you need any further help or contact please email me at...
Where to start! We had our ...
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1 Star Review
By : 'Mel'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : NN14
22 Apr 2014
People found this helpful1
Where to start! We had our tenants in our property for 3 yrs, they have moved abroad. We have now got a new agent & new tenant. Our previous tenant left the property early & told us & agents that they were abroad & therefore the inspection could be carried out. Haart refused to go... Read Full Review
Comments (1)Where to start! We had our tenants in our property for 3 yrs, they have moved abroad. We have now got a new agent & new tenant. Our previous tenant left the property early & told us & agents that they were abroad & therefore the inspection could be carried out. Haart refused to go into the property & lied to us, they kept saying an inspection had been done when it hadn't. The manager of Northampton branch is a liar & even put the phone down on me when I asked him to explain why he'd lied. They finally did the inspection on Friday & despite telling them on numerous occasions who our new agents are they dropped the keys off to an agent we'd never even heard of! Now to try & retrieve the keys?! My mother & father in law have a spare for emergencies & went to the house only to find the house had been left unlocked by the inspector & had been like that all weekend!!
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Mel said about haart
Services : Letting( As a Owner )Date: 21st Apr 2014
Where to start! We had our tenants in our property for 3 yrs, they have moved abroad. We have now got a new agent & new tenant. Our previous tenant left the property early & told us & agents that they were abroad & therefore the inspection could be carried out. Haart refused to go into the property & lied to us, they kept saying an inspection had been done when it hadn't. The manager of Northampton branch is a liar & even put the phone down on me when I asked him to explain why he'd lied. They finally did the inspection on Friday & despite telling them on numerous occasions who our new agents are they dropped the keys off to an agent we'd never even heard of! Now to try & retrieve the keys?! My mother & father in law have a spare for emergencies & went to the house only to find the house had been left unlocked by the inspector & had been like that all weekend!!
Our new agent contacted Haart in Northampton on a daily basis leaving messages for a call back from Ian, they never once got a call back! He is totally incompetent & I would not recommend that office or Haart for that matter. All I can say is I'm glad we have found a new agent.
This isn't the only problem we have had with Haart & have already been through their complaints procedure.
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By : Customer Relations Manager
23 May 2014Dear Mel We are really sorry to hear about this. Customer service is important to us at haart and we would like to look in to this. Please could you email the details and property details to...
Unfortunately we couldn't ...
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2 Star Review
Marc
By : 'Tish'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : NN3
24 Aug 2013
People found this helpful1
Unfortunately we couldn't find any customer reviews on this agency before appointing HAART to deal with the sale of our house. Our experience with this agency was very poor and we wouldn't recommend them to anyone. We chose HAART because we liked Mark's professional approach, his selling skills... Read Full Review
What agent could do to change your mind?
Make it clear that Mark wouldn\'t be dealing with the sale of our house Contact us on a regular basis with updates and build relationship/trust with us Communicate over the phone in a more proffessional and friendly manner Give us feedbacks following viewings without us having to chase them Show us that the agency was proactive in trying to sell our house
Comments (0)Unfortunately we couldn't find any customer reviews on this agency before appointing HAART to deal with the sale of our house. Our experience with this agency was very poor and we wouldn't recommend them to anyone.
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Tish said about haart
Services : Sales( Prospective Vendor/Buyer )Date: 24th Aug 2013
Unfortunately we couldn't find any customer reviews on this agency before appointing HAART to deal with the sale of our house. Our experience with this agency was very poor and we wouldn't recommend them to anyone.
We chose HAART because we liked Mark's professional approach, his selling skills and experience. He came across very well when he came to our house and was adamant he'd sell it no problem. We now understand that his sole intentions were to get our house on his books, market it and move on to find more new clients. The young lads at the office, George and Adam, with no experience and an obvious lack of confidence, took over shortly after. There's no way we would have entrusted HAART with the sale of our house had we known that these 2 lads would be dealing with it.
Don't fall in the trap of buying their whopping £210 PRIME BROCHURE rip off! Selling our house was extremely important to us as we've now relocated to a different county. Mark sold this brochure to us as THE marketing tool to have if we really wanted to sell our house. We refused at first but eventually gave up to the psychological game as we were told several times that “70% of the houses sold have the Prime Brochure!â€Â. We stupidly fell for it, this glossy brochure is pointless, took 10 days to get right, contained some information which actually turned against our property, any good agency would include a floor plan in their brochure at no extra cost and as for the EPC, they can be found quite cheap on the internet.
We're so glad we negotiated the lengthy 20 week term of their SOLE selling rights agreement down to a more reasonable 10 weeks. We never got regular updates from the lads, even if there was nothing to report, regular contact from the agency would have been really appreciated instead of being left in the dark (especially as we're not on site). We've found it difficult to obtain feedback following viewings, on few occasions having to chase them days after a viewing to see how it went or they say they'll phone you on such day but just don't and you end up chasing them. Their communication and customer service level were quite poor throughout, especially George who can be quite arrogant and patronising at times. On several occasions, we put the phone down completely disheartened! It didn't get easier when it came to remove the house from the market, what a palaver!
All in all, a very disappointing experience from a poor quality agency with the wrong attitude towards clients. If you're after an estate agent who will have your best interests at heart, don't choose this one!
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