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London Bridge, London SE1
2.9/5, 25 Reviews
48% Recommended
100% sales valuation accuracy
100% sales fee satisfaction
At Foxtons London Bridge our expert sales and lettings teams are dedicated to helping you buy, sell, rent and let your property in London Bridge and the surrounding areas, including Bermondsey, Elephant and Castle, Southwark and Waterloo.
"Unacceptable Service and..."
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1 Star Review
By : 'Noelia'
Services : Property Management()
Would you recommend ? : No
Postcode : SE16
4 Dec 2023
People found this helpful0
I am writing this review to express my extreme dissatisfaction with the service provided by Foxtons Agency. We have been experiencing a severe issue with our boiler for an entire week, and the response from Foxtons has been nothing short of appalling. In the heart of winter, with temperatures dropping to -2 degrees in London, living without a functioning boiler is not only inconvenient but downright unbearable. Despite multiple attempts to bring this matter to Foxtons' attention, we are still waiting for a resolution, with the vague promise of someone coming in "hopefully" within the next two days. The lack of urgency and empathy in addressing this matter is shocking. As a result, my home has become an icebox, and basic necessities such as taking a shower have become luxuries. It is disheartening to see a lack of concern for the well-being and comfort of tenants, especially during these harsh weather conditions. I have attempted to communicate our concerns to Foxtons, but the responses have been minimal and far from satisfactory. It is unacceptable for a property management agency to leave tenants in such dire conditions without a clear and prompt resolution. I expected more from Foxtons Agency, and this experience has been nothing short of a nightmare. I sincerely hope that this review serves as a warning to others considering their services. The level of service we have received is far from what is acceptable, and I urge Foxtons to prioritize the well-being of their tenants and address maintenance issues with the urgency they deserve.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 100% | 100.00% | £325,000 | £775,000 |
Areas covered
- SE1
Address
Foxtons
94 Borough High Street, London, Greater London
SE1 1LL
020 7386 6500
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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I was hugely impressed with ...
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5 Star Review
Dominika
By : 'S'
Services : Sales( As a Vendor )
Sold price : £775000
Would you recommend ? : Yes
Postcode : SE1
28 Oct 2024
People found this helpful0
I was hugely impressed with Foxtons on the recent sale of my flat where they replaced another agent who was struggling. From the very beginning Gabor/ Dominika were confident re the price they could achieve, selected a small but well qualified group of buyers, and then were utterly tenacious with ... Read Full Review
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S Surendra said about Foxtons
Services : Sales( As a Vendor )Date: 28th Oct 2024
I was hugely impressed with Foxtons on the recent sale of my flat where they replaced another agent who was struggling. From the very beginning Gabor/ Dominika were confident re the price they could achieve, selected a small but well qualified group of buyers, and then were utterly tenacious with all parties (buyer, both solicitors, even me!) to ensure the sale completed ahead of the UK budget which was a key deadline for me. I know they come at a premium, but the increase in purchase price achieved means it's a complete no brainer - I won't waste time with other agents in future.
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Natasha & Gabor looked ...
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5 Star Review
Natasha
By : 'Christian'
Services : Sales( As a Vendor )
Sold price : £625000
Would you recommend ? : Yes
Postcode : SE17
2 Sept 2024
People found this helpful0
Natasha & Gabor looked after my sale process of my flat and managed this excellently. I got an offer within the first 2 weeks of the property being on sale however, the process took 11 months to complete. Natasha and Gabor consistently kept me updated and ensured that both buyer and seller had... Read Full Review
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Christian Trouth said about Foxtons
Services : Sales( As a Vendor )Date: 1st Sep 2024
Natasha & Gabor looked after my sale process of my flat and managed this excellently. I got an offer within the first 2 weeks of the property being on sale however, the process took 11 months to complete. Natasha and Gabor consistently kept me updated and ensured that both buyer and seller had a happy outcome in the end. Thank you for your professionalism and hard work you put into the sale of my flat its much appreciated both!
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Jacob Murray Foxtons London ...
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5 Star Review
Jacob
By : 'Sonia'
Services : Sales( As a Vendor )
Sold price : £325000
Would you recommend ? : Yes
Postcode : SE1
4 Aug 2024
People found this helpful0
Jacob was very helpful right throughout the process. He just us informed & responded instantly to calls & mail. I would highly recommend Jacob & Foxtons... Read Full Review
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Sonia Wijeratne said about Foxtons
Services : Sales( As a Vendor )Date: 4th Aug 2024
Jacob was very helpful right throughout the process. He just us informed & responded instantly to calls & mail. I would highly recommend Jacob & Foxtons .
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Jacob Murray from Foxtons ...
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5 Star Review
Jacob
By : 'Rosemary'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE16
26 Jan 2024
People found this helpful0
Jacob Murray from Foxtons London Bridge sold our flat quickly and professionally for us. He was always respectful, punctual and managed the process extremely well. We would highly recommend him and... Read Full Review
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Rosemary Hilhorst said about Foxtons
Services : Sales( As a Vendor )Date: 26th Jan 2024
Jacob Murray from Foxtons London Bridge sold our flat quickly and professionally for us. He was always respectful, punctual and managed the process extremely well. We would highly recommend him and Foxtons.
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Avoid at all ...
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1 Star Review
By : 'Andrea'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE18
22 Dec 2023
People found this helpful0
Disgusting. They are pieces of shit with overpriced properties. They never responded to my enquiries. They never returned my deposit. When I complained, I received no response. I found an incredible property in town through another agency for the same rent they were asking for a shitty flat in the... Read Full Review
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Andrea said about Foxtons
Services : Letting( As a Tenant )Date: 22nd Dec 2023
Disgusting. They are pieces of shit with overpriced properties. They never responded to my enquiries. They never returned my deposit. When I complained, I received no response. I found an incredible property in town through another agency for the same rent they were asking for a shitty flat in the middle of nowhere.
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Unacceptable Service and ...
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1 Star Review
By : 'Noelia'
Services : Property Management
Would you recommend ? : No
Postcode : SE16
4 Dec 2023
People found this helpful0
I am writing this review to express my extreme dissatisfaction with the service provided by Foxtons Agency. We have been experiencing a severe issue with our boiler for an entire week, and the response from Foxtons has been nothing short of appalling. In the heart of winter, with temperatures... Read Full Review
Comments (0)I am writing this review to express my extreme dissatisfaction with the service provided by Foxtons Agency. We have been experiencing a severe issue with our boiler for an entire week, and the response from Foxtons has been nothing short of appalling.
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Noelia said about Foxtons
Services : Property Management( )Date: 4th Dec 2023
I am writing this review to express my extreme dissatisfaction with the service provided by Foxtons Agency. We have been experiencing a severe issue with our boiler for an entire week, and the response from Foxtons has been nothing short of appalling.
In the heart of winter, with temperatures dropping to -2 degrees in London, living without a functioning boiler is not only inconvenient but downright unbearable. Despite multiple attempts to bring this matter to Foxtons' attention, we are still waiting for a resolution, with the vague promise of someone coming in "hopefully" within the next two days.
The lack of urgency and empathy in addressing this matter is shocking. As a result, my home has become an icebox, and basic necessities such as taking a shower have become luxuries. It is disheartening to see a lack of concern for the well-being and comfort of tenants, especially during these harsh weather conditions.
I have attempted to communicate our concerns to Foxtons, but the responses have been minimal and far from satisfactory. It is unacceptable for a property management agency to leave tenants in such dire conditions without a clear and prompt resolution.
I expected more from Foxtons Agency, and this experience has been nothing short of a nightmare. I sincerely hope that this review serves as a warning to others considering their services. The level of service we have received is far from what is acceptable, and I urge Foxtons to prioritize the well-being of their tenants and address maintenance issues with the urgency they deserve.
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AVOID Foxtons London Bridge ...
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1 Star Review
Tom
By : 'Moses'
Services : Letting( As a Tenant )
Rent PCM : £4500
Would you recommend ? : No
Postcode : SE16
31 Aug 2023
People found this helpful1
AVOID Foxtons London Bridge at all costs! Please read all their reviews over the last few years before Renting or Selling with them! We rented an accommodation though Foxtons on a temp basis 2 months at £4500 pcm. The property viewing was carried out by Tom. The property was incredibly dirty and ... Read Full Review
Comments (0)AVOID Foxtons London Bridge at all costs! Please read all their reviews over the last few years before Renting or Selling with them!
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Moses said about Foxtons
Services : Letting( As a Tenant )Date: 30th Aug 2023
AVOID Foxtons London Bridge at all costs! Please read all their reviews over the last few years before Renting or Selling with them!
We rented an accommodation though Foxtons on a temp basis 2 months at £4500 pcm. The property viewing was carried out by Tom. The property was incredibly dirty and we requested for this to be cleaned. This was not actioned (please see pictures). Moving with 2 toung children with Medical issues, we had to pay £395 for professional cleaning of the property. This is after 3 companies refusing to even touch the house for the condition. The house had construction work completed and all the dirty and debri from this was everywhere. The property had leaking taps, no curtains or blinds in 1 bedroom (Still waiting for curtains), lights not working in the kitchen, sockets off the walls, bulbs needed replacing in the living room! And trying to get help from Foxtons was harder than fitting a camel through the eye of a needle. We have over 5 people involved since we raised the issue: Tom, Elliot, Sophie, Rajit and Lisa. Who all concluded that the property was cleaned and as such they would not refund the cost of cleaning. We have had to take legal actions against Foxtons for the misrepresentation of the property we rented. 1 week into the rental and we will waiting for all the issues to be rectified. And then to be told if we terminate the contract we would lose our funds and deposits. We have had no choice but to take legal actions against Foxtons London Bridge as aell as report them to the Property Ombundsman. I would not recommend them to anyone for any of their services from the experience we have gone through! I wish I had read the numerous reviews from past clients all with the same issues!!
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The staff, in particular ...
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5 Star Review
Imaan
By : 'Victoria'
Services : Online Auctions
Would you recommend ? : Yes
Postcode : SE1
5 Jun 2023
People found this helpful0
The staff, in particular Imaan Ajmal, were courteous, patient and communicative through a saales process whuch was quite complicated. Imaan was helpful in practical ways, beyonf the call of... Read Full Review
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Victoria G said about Foxtons
Services : Online Auctions( )Date: 4th Jun 2023
The staff, in particular Imaan Ajmal, were courteous, patient and communicative through a saales process whuch was quite complicated. Imaan was helpful in practical ways, beyonf the call of duty.
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they just don't care ...
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1 Star Review
By : 'Mark'
Services : Letting( As a Tenant )
Rent PCM : £2300
Would you recommend ? : No
Postcode : SE17
20 Apr 2023
People found this helpful0
they just don't care about tenants. Quite often they don't pick up the phone, they never call you back, for any issue you need to chase them multiple... Read Full Review
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Mark said about Foxtons
Services : Letting( As a Tenant )Date: 20th Apr 2023
they just don't care about tenants. Quite often they don't pick up the phone, they never call you back, for any issue you need to chase them multiple times.
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Incredible service from Tom ...
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5 Star Review
Thomas
By : 'Salome'
Services : Letting( As a Tenant )
Rent PCM : £1795
Would you recommend ? : Yes
Postcode : SE16
28 Mar 2023
People found this helpful0
Thomas Norton from Foxtons London Bridge is literally the best agent I have ever met. He is the only one who took the time to get to know us and understand our lifestyle, and he then made recommandations based on that. He also organised the viewings on the same night and offered to drive us, which... Read Full Review
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Salome said about Foxtons
Services : Letting( As a Tenant )Date: 28th Mar 2023
Thomas Norton from Foxtons London Bridge is literally the best agent I have ever met. He is the only one who took the time to get to know us and understand our lifestyle, and he then made recommandations based on that. He also organised the viewings on the same night and offered to drive us, which made it convenient for us. We completely fell in love with one of the property that met all of our criteria and even more! Finally, Tom also facilitated the admin and moving in process and made sure it was as smooth as possible. Tom was always available and quick to answer our questions. Overall, Tom had an extremely professional, but also friendly and genuine behaviour and it was very refreshing to have such a great experience in this tense London market. I would 100% contact Tom in the future for another property search. To summarise, Tom went above and beyond for us and we couldn’t be happier about his service. I hope that he gets rewarded for his amazing work!
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AVOID, AVOID, AVOID! LET ...
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1 Star Review
By : 'Isma'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE16
21 Dec 2022
People found this helpful1
AVOID, AVOID, AVOID! IF YOU CAN LET THE PROPERTY THROUGH ANY OTHER LETTING AGENCY, PLEASE DO SO, YOU WILL NOT REGRET IT! I have had the worst letting experience of my life, in such inhabitable appalling conditions with Foxtons. I am not sure if it is just this branch in particular that are... Read Full Review
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Comments (0)AVOID, AVOID, AVOID! IF YOU CAN LET THE PROPERTY THROUGH ANY OTHER LETTING AGENCY, PLEASE DO SO, YOU WILL NOT REGRET IT!
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Isma said about Foxtons
Services : Letting( As a Tenant )Date: 21st Dec 2022
AVOID, AVOID, AVOID! IF YOU CAN LET THE PROPERTY THROUGH ANY OTHER LETTING AGENCY, PLEASE DO SO, YOU WILL NOT REGRET IT!
I have had the worst letting experience of my life, in such inhabitable appalling conditions with Foxtons. I am not sure if it is just this branch in particular that are unprofessional, unethical and clearly just not bothered or the company culture in general!
The only time I have received communication from this branch was 1. The sales team when they were trying to let this property, and 2. again the sales team, to book in viewings as the landlord wanted to sell the property even though I still had another year remaining in the letting contract!
Be prepared to be on hold for hours! (I am not joking!) and to be ignored by phone and email for serious maintenance issues. They will blame the landlord and contractors, to pass the responsibility.
The maintenance team are appalling.
I have had maintenance issues outstanding since the 8th of February 2021! That I can still not get a clear answer on whether they can fix them or what the plan is to resolve them.
My Maintenance issues:
1. Blown Sockets
2. Window handle is rotten and broken
3. Mould
4. Blocked Sink
5.Toilet that does not flush properly
6. Toilet loose from the floor
7. Kitchen tap replaced shoddily breaking the kitchen counter that began to rot
8. Washing machine not working
9. Oven not working
In the last month of my tenancy, Foxtons sent over Contractors who were to do remedial works in the bathroom and kitchen, which were actually heavy works and I was left without water completely, a non functioning bathroom and kitchen without consultation.
I also received electric shocks from the switches, now that I have left I have been sent EICR which had the grading unsatisfactory for overall assessment in terms of its suitability for continued use, grading C1 & C2.
I am so happy that my tenancy is over. I will NEVER again rent through Foxtons.
I have now let through STIRLING ACKROYD, and I can see why they won the Regional: London Agency of the Year 2022 (Gold)
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Flat hunting in London ...
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5 Star Review
Thomas
By : 'Debbie'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : SE16
30 Sept 2022
People found this helpful0
Flat hunting in London isn't easy, however through my dealings with Tom Norton @ Foxtons London Bridge, I felt like I was being guided through the process. Tom took time to understand what our requirements were and always offered properties that would meet our needs. I am very grateful for... Read Full Review
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Debbie Bonner said about Foxtons
Services : Letting( As a Tenant )Date: 29th Sep 2022
Flat hunting in London isn't easy, however through my dealings with Tom Norton @ Foxtons London Bridge, I felt like I was being guided through the process. Tom took time to understand what our requirements were and always offered properties that would meet our needs. I am very grateful for the support he gave and would definitely contact Tom at Foxtons again in the future.
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I wish I could give 0 ...
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1 Star Review
By : 'Alexandra'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE1
16 Aug 2022
People found this helpful0
I wish I could give 0 stars. AVOID Foxtons at all costs, my landlord and I have received the worst service from Foxtons. - They have not paid my landlord accordingly, and have ignored all of our communication. It's been over 3 months and they have yet to pay my landlord rent that I paid in ... Read Full Review
Comments (0)I wish I could give 0 stars. AVOID Foxtons at all costs, my landlord and I have received the worst service from Foxtons.
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Alexandra said about Foxtons
Services : Letting( As a Tenant )Date: 16th Aug 2022
I wish I could give 0 stars. AVOID Foxtons at all costs, my landlord and I have received the worst service from Foxtons.
- They have not paid my landlord accordingly, and have ignored all of our communication. It's been over 3 months and they have yet to pay my landlord rent that I paid in May
- I receive arrears emails every week because their accounts team have not updated our account in 4 months and payment is never late, their system is backwards
- We had to email everyone in the office in order to get a response - still nothing. We have gone to the office 5 times and have email threads over 100 emails due to their sheer lack of professionalism and communication
- They pass you on to various team members with no confirmation who is managing our account
- As other reviews have said, keep everything in writing as they lie continuously
It's been an ongoing nightmare with no resolution from Foxtons - AVOID.
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Reply helpful and great guy ...
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5 Star Review
Thomas
By : 'aine'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE1
12 Aug 2022
People found this helpful1
Reply helpful and great guy Thomas .. even though I completely changed my mind about location after he had already done a lot of work for me … he wasn’t phased and found me a perfect property in the new location … the next... Read Full Review
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aine marsland said about Foxtons
Services : Letting( As a Tenant )Date: 12th Aug 2022
Reply helpful and great guy Thomas .. even though I completely changed my mind about location after he had already done a lot of work for me … he wasn’t phased and found me a perfect property in the new location … the next day
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Fantastic experience. ...
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5 Star Review
Thomas
By : 'Michael'
Services : Letting( As a Tenant )
Rent PCM : £1650
Would you recommend ? : Yes
Postcode : SE16
3 Aug 2022
People found this helpful0
Fantastic experience. Shout out to Thomas N for sourcing us exactly what we needed in an incredibly competitive rental area in London. Everything was straight and to the point exactly what we were looking for. Also as a Software Engineer your tools and website to help the search were fantastic... Read Full Review
Comments (0)Fantastic experience. Shout out to Thomas N for sourcing us exactly what we needed in an incredibly competitive rental area in London.
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Michael O said about Foxtons
Services : Letting( As a Tenant )Date: 3rd Aug 2022
Fantastic experience. Shout out to Thomas N for sourcing us exactly what we needed in an incredibly competitive rental area in London.
Everything was straight and to the point exactly what we were looking for. Also as a Software Engineer your tools and website to help the search were fantastic and top notch in assisting the search.
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Property management process ...
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1 Star Review
By : 'Alison'
Services : Letting( As a Tenant )
Rent PCM : £2200
Would you recommend ? : No
Postcode : SE1
30 Jun 2022
People found this helpful0
Son moved into flat 3 weeks ago various issues which we have had no progress on; still no hot shower, last tenants rubbish still in flat & broken furniture. We don’t seem to be making any progress. Issues not sorted prior to move in and now problems not fixed in timely manor.... Read Full Review
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Alison said about Foxtons
Services : Letting( As a Tenant )Date: 30th Jun 2022
Son moved into flat 3 weeks ago various issues which we have had no progress on; still no hot shower, last tenants rubbish still in flat & broken furniture. We don’t seem to be making any progress. Issues not sorted prior to move in and now problems not fixed in timely manor. Staff all very polite and it seems like they want to help but no actual progress.
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Mislead, unprofessional and ...
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1 Star Review
Brendan
By : 'Katwamba'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE1
27 Aug 2021
People found this helpful1
Mislead, unprofessional and just want your money. . Sliverfish infestation, broken bed frames, uncleaned apartment, lights not working, cabinents that we told wanted to fix but still hadn't. No hand off. Watch out for Brendan Hind he should not be working there. I got sick from black mould, I ... Read Full Review
Comments (0)Mislead, unprofessional and just want your money. . Sliverfish infestation, broken bed frames, uncleaned apartment, lights not working, cabinents that we told wanted to fix but still hadn't. No hand off. Watch out for Brendan Hind he should not be working there. I got sick from black mould, I wasn't told there was, even then that should've been removed before moving in. Choose another estate agent.
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Katwamba Mutale said about Foxtons
Services : Letting( As a Tenant )Date: 27th Aug 2021
Mislead, unprofessional and just want your money. . Sliverfish infestation, broken bed frames, uncleaned apartment, lights not working, cabinents that we told wanted to fix but still hadn't. No hand off. Watch out for Brendan Hind he should not be working there. I got sick from black mould, I wasn't told there was, even then that should've been removed before moving in. Choose another estate agent.
I'd advised anyone wanting to rent with Foxtons especially at London Bridge to choose someone else because they will mislead you, hurry into buying a property that has several issues and then gaslight you to think that they weren't any. They are really bad at responding to issues and will lie to reassure you. All of them seem to be pretty bad at their jobs and I don't understand how they're still standing.
They will several procedures and protocols which have been costly, in our experience our flat has really bad mould which has made really sick because I have underlying health conditions. The property manager Brendan Hind should not be working there as he is the one who cut corners just sell us a flat that had several issues that needed to be fixed before moving in. He needs to be dismissed.
I will not be choosing Foxtons again for any future renting, for anyone wanting to go with them stay away and choose someone else!
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Best agents on the ...
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5 Star Review
By : 'Kindness'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE1
7 May 2021
People found this helpful0
They helped me secure a property as a first time renter in the most efficient way possible. My satisfaction was top priority and now I am about to move into my dream... Read Full Review
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Kindness Ezekwe said about Foxtons
Services : Letting( As a Tenant )Date: 6th May 2021
They helped me secure a property as a first time renter in the most efficient way possible. My satisfaction was top priority and now I am about to move into my dream home!
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Unprofessional and ...
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1 Star Review
By : 'Sam'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE1
28 Jan 2021
People found this helpful1
Avoid if at all possible! Renting (as a tenant) with Foxtons in London has been atrocious. All super friendly going for viewings and things but once in they are happy to completely ignore you. We were left with no access to hot water for 56 days and staff were incredibly unhelpful and unreliable... Read Full Review
Comments (0)Avoid if at all possible! Renting (as a tenant) with Foxtons in London has been atrocious. All super friendly going for viewings and things but once in they are happy to completely ignore you.
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Sam said about Foxtons
Services : Letting( As a Tenant )Date: 28th Jan 2021
Avoid if at all possible! Renting (as a tenant) with Foxtons in London has been atrocious. All super friendly going for viewings and things but once in they are happy to completely ignore you.
We were left with no access to hot water for 56 days and staff were incredibly unhelpful and unreliable massively increasing the delays to get it fixed. I've tried following Foxtons complaints procedures but its still just the empty lines of "I'm so sorry to hear about this problem, I'll investigate and get back to you" And then you never hear from them again and they refuse to answer emails or phone calls. Woefully unprofessional service.
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I'd love to give 0 stars ...
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1 Star Review
By : 'Sabrina'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE15
5 Dec 2017
People found this helpful4
I'd love to give 0 stars actually. It was the very worst experience we've ever had in terms of renting. Lying about the property, no service whatsoever from the moment we rented the place. When there were problems with the heating in winter, our emails were simply forwarded to the... Read Full Review
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Sabrina said about Foxtons
Services : Letting( As a Tenant )Date: 5th Dec 2017
I'd love to give 0 stars actually. It was the very worst experience we've ever had in terms of renting. Lying about the property, no service whatsoever from the moment we rented the place. When there were problems with the heating in winter, our emails were simply forwarded to the landlord to deal with it, which was a pain. Very disappointed.
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Complaints Procedure
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Last updated at 6/30/2017, 8:28:00 AM by allAgents
