By : 'Kay' Services : Sales(Prospective Vendor/Buyer) Would you recommend ? : No Postcode : MK11
May 13, 2021
People found this helpful1
Really bad customer service. The agent came across as rude and impolite.
They need to brush up on service skills which sadly was lacking.
No I don’t recommend
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By : 'Kirstie' Services : Sales( As a Vendor ) Would you recommend ? : No Postcode : MK3
Dec 10, 2024
People found this helpful0
I recently sold my shared ownership property through Elevation Estate Agents (completed today), and while the sale was ultimately successful, the experience was far from smooth. From the outset, the process felt rushed—Amy pushed for a viewing even before I had signed the contract. I had to chase... Read Full Review
Services : Sales( As a Vendor )Date: 10th Dec 2024
I recently sold my shared ownership property through Elevation Estate Agents (completed today), and while the sale was ultimately successful, the experience was far from smooth. From the outset, the process felt rushed—Amy pushed for a viewing even before I had signed the contract. I had to chase the team repeatedly for essential tasks, like completing the floor plan - I notice a lot of Elevation properties go live without a floor plan. They also repeatedly asked for both my and my husband's details, despite the sale being solely in my name and this was explained from the outset. Poor communication and coordination with the housing association resulted in us losing our initial buyer.
To their credit, when the sale fell through, Taurus acted quickly and arranged additional viewings within a few days. However, we ended up going back with the original buyer after the miscommunication was resolved - wasting a week of the process. Communication remained a challenge throughout—their WhatsApp service required multiple messages to get a response.
Pricing was another issue—Amy significantly overvalued the property by £20k. While we eventually agreed on a more realistic figure, it was still £10k above the bank's valuation, and there was little accountability for this overestimation. I appreciate they want to get the most for the property but if a bank won't lend a buyer it, its irrelevant. And her rushed approach to the fixtures and fittings process also lacked the promised detailed discussion or justification prior to going live with the advert.
One of the most frustrating aspects was their failure to properly inform the buyer that the chain wasn't complete, which led to relentless pressure on us to complete and dates being thrown our way for completion prior to us having an onward. Initially, we pulled out of our first purchase as our seller didn't have an onward purchase, and we were then unlucky with our second, where the seller changed their mind. This put immense pressure on us to find a third property quickly. Ultimately, we were pushed into breaking the chain due to their insistence, which has now resulted in a three-week gap over Christmas with no home. This could have been avoided if they had managed the buyer's expectations from the start, rather than pushing us unreasonably.
While Elevation Estate Agents were proactive in arranging viewings and did secure the sale, the overall experience and communication from Amy and Terry felt disorganized, rushed, and overly stressful. At times, it seemed like they were more focused on serving the buyer than representing me as their client. I also didn't have any communication with Sophie - the sales progression agent at all. I would recommend they improve their communication, accountability, and attention to detail to provide a better experience for future clients. And I would strongly recommend anyone selling a shared ownership property, check with your housing association about which estate agents they have worked with successfully before choosing, as I am aware that several sales involving this estate agent and my housing association have not gone as smoothly as they should have for similar reasons.
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Really rude customer ...
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1 Star Review
Agnieszka
By : 'Axel' Services : Letting( As a Tenant ) Rent PCM : £1000 Would you recommend ? : No Postcode : MK9
Jun 16, 2022
People found this helpful0
Really rude customer "service". They scheduled appointments for unnecessary electrical "upgrades" without my consent. Overall the communication was really demanding and it was intimidating at times.
Can't recommend them at... Read Full Review
Services : Letting( As a Tenant )Date: 16th Jun 2022
Really rude customer "service". They scheduled appointments for unnecessary electrical "upgrades" without my consent. Overall the communication was really demanding and it was intimidating at times. Can't recommend them at all
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Really bad customer service. ...
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1 Star Review
By : 'Kay' Services : Sales( Prospective Vendor/Buyer ) Would you recommend ? : No Postcode : MK11
May 13, 2021
People found this helpful1
Really bad customer service. The agent came across as rude and impolite.
They need to brush up on service skills which sadly was lacking.
No I don’t... Read Full Review
Services : Sales( Prospective Vendor/Buyer )Date: 13th May 2021
Really bad customer service. The agent came across as rude and impolite. They need to brush up on service skills which sadly was lacking. No I don’t recommend
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A* ...
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5 Star Review
By : 'Davina' Services : Sales( As a Buyer ) Sold price : £267000 Would you recommend ? : Yes Postcode : MK12
Aug 29, 2019
People found this helpful0
Whilst I was not the main client of elevation, I felt equally important!
I felt elevation went above and beyond to ensure the sale/purchase took place, and I'm extremely grateful ?
Thank you Terry and ALL the team.
Professional, helpful, efficient are just a few words I'd use... Read Full Review
Whilst I was not the main client of elevation, I felt equally important!
I felt elevation went above and beyond to ensure the sale/purchase took place, and I'm extremely grateful ?
Thank you Terry and ALL the team.
Professional, helpful, efficient are just a few words I'd use to describe the service I received.
?
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The team are really friendly ...
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4 Star Review
By : 'H' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : MK18
Aug 4, 2019
People found this helpful0
The team are really friendly and helpful, always there to answer any questions. Very welcoming when you go in and they managed the purchase of my property very well.
My constructive feedback would be that within 36 hours of me putting an offer in, I was getting texts and multiple missed calls... Read Full Review
The team are really friendly and helpful, always there to answer any questions. Very welcoming when you go in and they managed the purchase of my property very well.
My constructive feedback would be that within 36 hours of me putting an offer in, I was getting texts and multiple missed calls from one of the team urging me to progress immediately with my mortgage and solicitors. I did explain firmly to him on the phone that it was all in hand, that I wanted to liaise with a few solicitors first and get quotes and that he needed to stop rushing me. To his credit, he did respect that which I really appreciated. It was soon moved to another member of the team to progress it and she was an absolute star throughout (Jennie).
I would recommend them. I have used them three times now, buying, selling and then buying again.
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Excellent ...
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5 Star Review
Jonathan
By : 'Gary' Services : Letting( As a Owner ) Rent PCM : £925 Would you recommend ? : Yes Postcode : MK10
May 28, 2019
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I am writing this letter of recommendation for Jonathan Blye and Elevation Lettings. I am a landlord with multiple properties who required a fast and clear professional approach on sourcing suitable applicants for me on a long term.
In this time I have gotten the chance to know Jonathan and... Read Full Review
Services : Letting( As a Owner )Date: 28th May 2019
I am writing this letter of recommendation for Jonathan Blye and Elevation Lettings. I am a landlord with multiple properties who required a fast and clear professional approach on sourcing suitable applicants for me on a long term.
In this time I have gotten the chance to know Jonathan and his team to be intelligent, self-motivated, and hard-working.
At Elevation they have a department designed to help new and existing landlords to assure they're property investments are deemed suitable and are at a required industry standard to guarantee a successful tenancy.
Jonathan who was the senior for new business had valued my homes and reinsured me the property had met the required standards for letting to the professional sector.
Once the property was online, I was kept informed of all viewings and potential applicant offers. I found it quite comforting to know I had an agent who wouldn't hesitate to contact me and was happy to work to my requirements.
Unlike most agents, Elevation offered a tailored option which allowed me to freely choose the services I required, which was very helpful. Whist I am capable of managing my own investments, the level of professionalism Elevation had shown, I have chosen to maintain the relationship and hopefully will build upon my portfolio in the future.
Best Regards
Gary Donohue
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Awful Letting ...
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1 Star Review
Bev
By : 'Avoid' Services : Letting( As a Owner ) Would you recommend ? : No Postcode : MK9
May 27, 2019
People found this helpful2
I'm a landlord & have rented my property in MK for over 20 years, and never have I experienced appalling customer service from a letting agent over the past year. My emails were ignored by Bev & Jonathan, meaning i've had to constantly chase them for an answer. No action was taken ... Read Full Review
Comments on Agent Fees
Not value for money, they take your money and you get very little in return.
Avoid Elevation said about Elevation Estate Agents
Services : Letting( As a Owner )Date: 27th May 2019
I'm a landlord & have rented my property in MK for over 20 years, and never have I experienced appalling customer service from a letting agent over the past year. My emails were ignored by Bev & Jonathan, meaning i've had to constantly chase them for an answer. No action was taken following a property inspection, letting my tenants down. If you're a landlord, avoid using Elevation letting as you'll be wasting your money. If you're a tenant, Elevation Letting will let you down.
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MK Family Home - ...
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5 Star Review
Michelle
By : 'T' Services : Letting( As a Owner ) Rent PCM : £1450 Would you recommend ? : Yes Postcode : MK8
May 24, 2019
People found this helpful0
We met Jonathan Blye from Elevation lettings last summer when we asked Elevation to come and see us to discuss letting our home out. At the time we were letting our home with a large UK letting agency, but we wanted to consider new options when it came to renewing the let for our home. Jonathan... Read Full Review
Comments on Agent Fees
Good fair fee structure and a professional and transparent team.
Services : Letting( As a Owner )Date: 24th May 2019
We met Jonathan Blye from Elevation lettings last summer when we asked Elevation to come and see us to discuss letting our home out. At the time we were letting our home with a large UK letting agency, but we wanted to consider new options when it came to renewing the let for our home. Jonathan left a very strong impression with us, he was professional, friendly, focused and very transparent in our meeting with him. As a result, when it came to letting our home in 2019, we contacted Jonathan and Elevation to market our home and find us high quality tenants that would treat our home like theirs. During this process, Jonathan clearly walked through the fee structures, the various management options and he respected the fact this was our primary family home that we were letting out.
Jonathan and the Elevation lettings provided a quality end-to-end service with attention to the detail that most other agencies do not provide. We also had a good experience with the contracting process and have been impressed with the with the team on the ground (Michelle Rafferty) who have ensured that our home is handed over professionally to the new tenants and will be managed very efficiently.
We have opted for a full management option with Elevation Lettings and we are confident (based in our dealings with elevation so far) that they will deliver a professional, friendly and focused service to us throughout the tenancy (this part of service is even more important to us than the initial letting phase). We look forward to a strong and lasting partnership with Elevation lettings.
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THERE WERE KIDING ...
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1 Star Review
Bev
Paige
By : 'Vijay' Services : Letting( As a Tenant ) Rent PCM : £1200 Would you recommend ? : No Postcode : MK9
Nov 9, 2018
People found this helpful2
The emails where we report problems were completely ignored. They are the most unprofessional people in the service they offer to the tenants, something that would take 20 minutes to be resolved or answer has taken ages.
When we left the property and after having paid a full cleaning service... Read Full Review
Comments on Agent Fees
Very expensive fees on renewal just for a couple of clicks in a website.
Services : Letting( As a Tenant )Date: 9th Nov 2018
The emails where we report problems were completely ignored. They are the most unprofessional people in the service they offer to the tenants, something that would take 20 minutes to be resolved or answer has taken ages.
When we left the property and after having paid a full cleaning service including carpet, they charged us a huge amount of money because they said that there was some dust in a lamp (for example), when the house was never given to us in perfect conditions.
They do their best not to be useful and not help you at all. Undoubtedly I have found in Elevation the worst professionals I have ever met in a company, simply terrible.
Avoid any property managed by them if you do not want to have problems continuously.
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Worst estate agent we've ...
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1 Star Review
By : 'Charlie' Services : Letting( As a Tenant ) Rent PCM : £795 Would you recommend ? : No Postcode : MK5
Oct 16, 2018
People found this helpful1
Have had nothing but issues with the agency. Was told the entrance carpets would be replaced when we first moved into the build. Now leaving a year later and they haven't been replaced. Boiler in property was faulty (no pressure so had to manually do so every time) and it was never replaced.... Read Full Review
Comments on Agent Fees
Fees required to do anything, got a surprise fee at the being (after already paying the agency fees) for the contract. Reason we hadn't been told was because someone was on holiday ...
Services : Letting( As a Tenant )Date: 16th Oct 2018
Have had nothing but issues with the agency. Was told the entrance carpets would be replaced when we first moved into the build. Now leaving a year later and they haven't been replaced. Boiler in property was faulty (no pressure so had to manually do so every time) and it was never replaced. An inspection was scheduled and cancelled the day of due to it being scheduled too early (was due the next month?!) And then they never returned to complete it. Signed an electronic doc to state we were not renewing (therefore leaving the property). When called to confirm the moved out date ,a month before, was told they knew nothing about this and we had to state this in writing and send it to them. Therefore couldn't leave the property. This was sorted by us having to visit the estate agents, in which they just checked the online doc and stated you have signed to not renew (why couldn't this be checked over the phone?). Later contacted them again to schedule the exit inspection (due on a Saturday which they weren't open so told to put the key through the door and it would be completed Monday). Contacted on the Wednesday after not being contacted about leaving the property only to be told they would schedule it next week to which we told them we had vacated the property. Apparently they were unaware we had moved out of the property.
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Worse nightmare ...
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1 Star Review
Agnieszka
By : 'Natalie' Services : Letting( As a Tenant ) Rent PCM : £860 Would you recommend ? : No Postcode : MK16
Sep 2, 2018
People found this helpful2
If you ever want to rent don't use elevation. Their fees are through the roof for very poor service. I moved into a house a year ago with the green bin filled with 3 months worth of dirty nappies. Their sign dumped down the side of the house. Rumble left in the garden making it unsafe for my... Read Full Review
Services : Letting( As a Tenant )Date: 2nd Sep 2018
If you ever want to rent don't use elevation. Their fees are through the roof for very poor service. I moved into a house a year ago with the green bin filled with 3 months worth of dirty nappies. Their sign dumped down the side of the house. Rumble left in the garden making it unsafe for my child and dog to play in. I had to dispose of the nappies myself and take the sign to the skip. The rumble they told me I could get rid of. They didn't even want to deal with it themselves.
When they would book in to visit the house to do their checks they always said if your not in we have a key, but I have a dog and you know that but never checked the file.
When I told them I was going month to month. Not one person had got back to me to say that they had received my request. I then emailed them to say I will be leaving end of August and believe it or not they were very quick to get back to me to tell Me me end date.
They then started booking appointment to come See the house and then didn't even turn up and never told me. I had to cancel appointments and arrange things around them.
I would AVOID this company and go else where. Nothing but stress and the worse letting agent I have ever been with. Want a stress free move. Go elsewhere.
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Avoid avoid avoid!! Elevation ...
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1 Star Review
By : 'DSM' Services : Other Sold price : £365000 Would you recommend ? : No Postcode : MK14
Jul 25, 2018
People found this helpful1
Elevation were tasked with selling our property over the past 12 wks, we had only 4 viewings which took place within the first 2wks (none of which seemed genuine) on 1 occasion, Elevation wanted a potential buyer to wait 5 days to view our home due to lack of staff even though one member of staff... Read Full Review
Comments on Agent Fees
We were happy with 1% however we don't feel they tried very hard to sell our home so it wouldn't of been deserved.
Elevation were tasked with selling our property over the past 12 wks, we had only 4 viewings which took place within the first 2wks (none of which seemed genuine) on 1 occasion, Elevation wanted a potential buyer to wait 5 days to view our home due to lack of staff even though one member of staff lived on the same development as us!!! No viewings and very few feed back calls in the last 10 wks. Not even descent enough to call on the final day of our contract. Unprofessional staff. Waste of 12 wks ð¦
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Horrible ...
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1 Star Review
By : 'Josue' Services : Letting( As a Prospective Landlord/Tenant ) Would you recommend ? : No Postcode : MK9
Jul 18, 2018
People found this helpful1
Horrible experience. I was supposed to move in a studio flat and 3 days before the move-in date I got a call to let me know that the landlords were selling the property and that they walked away from handling the building. Giving me no alternatives and not caring really much about the situation.... Read Full Review
Services : Letting( As a Prospective Landlord/Tenant )Date: 18th Jul 2018
Horrible experience. I was supposed to move in a studio flat and 3 days before the move-in date I got a call to let me know that the landlords were selling the property and that they walked away from handling the building. Giving me no alternatives and not caring really much about the situation. They never replied to any of my emails with questions, etc. I had to call often to chase them up and follow up on the questions.
There were just quick and efficient to take the handling fees from me (which at least they returned quickly, I have to admit).
Also, I was told that the move-in date would be on the 14th of this month, and that was fine for me as my contract finished on the 15th in London. Then they told me that the move-in date would be on the 16th after having confirmed otherwise, which left me in a terrible situation as I had to move all my stuff from the house without having a place to go.
Of course I did not get any compensation for all the trouble, and they left me homeless 3 days before moving from London to Milton Keynes. I would not recommend their services even to my worst enemy. To avoid.
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Terrible estate agents - ...
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1 Star Review
Agnieszka
Bev
By : 'Kareem' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : MK10
Jun 13, 2018
People found this helpful1
Avoid this company, charging £895 to release tenancy when we are in urgent need of moving due to work, refuse to come up with a solution other than pay £1-2000 and maybe they will allow us to leave, have had outstanding repairs with them for 6 months and very aggressive. Contacting other letting... Read Full Review
Services : Letting( As a Tenant )Date: 13th Jun 2018
Avoid this company, charging £895 to release tenancy when we are in urgent need of moving due to work, refuse to come up with a solution other than pay £1-2000 and maybe they will allow us to leave, have had outstanding repairs with them for 6 months and very aggressive. Contacting other letting agents to prevent us from moving. Not the behaviour expected of fair letting agents. Most your emails are ignored as well as any issues you may have.
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Hello Kareem
Thank you for your review, and the contents have been noted. The only reason why this fee would be charged to you is if you are wishing to break a legal contract between you and the...
Awful Estate ...
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1 Star Review
Agnieszka
Bev
By : 'Claire36' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : MK14
Apr 19, 2018
People found this helpful2
They are unscrupulous immoral people who have no regard for their customers! Avoid unless you want to live in a house with a leaky roof and dodgy appliances. They should be shut... Read Full Review
Services : Letting( As a Tenant )Date: 19th Apr 2018
They are unscrupulous immoral people who have no regard for their customers! Avoid unless you want to live in a house with a leaky roof and dodgy appliances. They should be shut down!
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I residents of 7 Alderney ...
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5 Star Review
Bev
By : 'Shailesh' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : MK57
Jul 12, 2017
People found this helpful0
I residents of 7 Alderney place ,under Elevation letting agency. And I was dealing with Bev Winch. Firstly the letting agency is class in its own, the service and response was unbelievable and hassle-free. The customer relationship is extramly good.
Many many thank s to Bev the way she is... Read Full Review
Shailesh Rajjoshi said about Elevation Estate Agents
Services : Letting( As a Tenant )Date: 12th Jul 2017
I residents of 7 Alderney place ,under Elevation letting agency. And I was dealing with Bev Winch. Firstly the letting agency is class in its own, the service and response was unbelievable and hassle-free. The customer relationship is extramly good.
Many many thank s to Bev the way she is handling the query and home related issue. I would strongly recommend this agency bottom of my hea
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Paige has been hugely helpful ...
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3 Star Review
Paige
By : 'Alex' Services : Letting( As a Tenant ) Rent PCM : £950 Would you recommend ? : Yes Postcode : MK2
Jun 21, 2017
People found this helpful0
Paige has been hugely helpful in resolving any issues I've had in the property. Dealt with someone else for the first two months of my tenancy and got nothing but ignored or snotty call backs. As soon as paige took over I felt like I had someone willing to do whatever she had to for the customer. A ... Read Full Review
Services : Letting( As a Tenant )Date: 21st Jun 2017
Paige has been hugely helpful in resolving any issues I've had in the property. Dealt with someone else for the first two months of my tenancy and got nothing but ignored or snotty call backs. As soon as paige took over I felt like I had someone willing to do whatever she had to for the customer. A credit to the company and her presence would make me use the company again.
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I have just moved into a new ...
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5 Star Review
Jonathan
Paige
By : 'Sophina' Services : Letting( As a Tenant ) Rent PCM : £950 Would you recommend ? : Yes Postcode : MK10
May 29, 2017
People found this helpful0
I have just moved into a new home through Elevation and I could not be more pleased with the service I have received. They have been absolutely brilliant from the point of viewing right up to now with me having some issues with my new home. I am getting a response with solutions more or less... Read Full Review
Comments on Agent Fees
The fees are a little more than other agents I have seen but they are worth it due to the service.
Sophina Hussain said about Elevation Estate Agents
Services : Letting( As a Tenant )Date: 29th May 2017
I have just moved into a new home through Elevation and I could not be more pleased with the service I have received. They have been absolutely brilliant from the point of viewing right up to now with me having some issues with my new home. I am getting a response with solutions more or less straight away. I have been renting via a different agent for 2 years and waited months for responses on repairs etc resulting in me moving out of the property but Elevation are first class. Thanks guys - you're doing an amazing job!
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Having had nothing but issues ...
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5 Star Review
Bev
By : 'Oliver' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : CB1
May 17, 2017
People found this helpful0
Having had nothing but issues with letting agents previously, moving over to have Elevation manage our property as been extremely smooth. They have been on the phone or easily accessible via E-mail and have responded promptly.
They have been pro-active in obtaining the documents from our previous ... Read Full Review
Services : Letting( As a Owner )Date: 17th May 2017
Having had nothing but issues with letting agents previously, moving over to have Elevation manage our property as been extremely smooth. They have been on the phone or easily accessible via E-mail and have responded promptly.
They have been pro-active in obtaining the documents from our previous agent and have removed a lot of stress from the process.
Couldn't recommend them highly enough
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Courteous. Professional. ...
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5 Star Review
Agnieszka
By : 'Lorenzo' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : MK7
May 17, 2017
People found this helpful1
Courteous. Professional. Knowledgable.
I have never had any issues whenever I needed assistance. Agi is a valued member of your team. Many of my coworkers have issues with their agents (and agency), but whenever they asked about mine, I cannot help but smile and reply Should have gone with... Read Full Review
Services : Letting( As a Tenant )Date: 17th May 2017
Courteous. Professional. Knowledgable. I have never had any issues whenever I needed assistance. Agi is a valued member of your team. Many of my coworkers have issues with their agents (and agency), but whenever they asked about mine, I cannot help but smile and reply Should have gone with elevations, bro. I will definitely recommend Agi and her team to anyone that asks.
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