The UK's Largest Customer Review Website for the Property Industry
Streatham, London, SW16
4.4/5, 16 Reviews
81% Recommended
67% letting valuation accuracy
50% letting fee satisfaction
No Description Found
"Complete and utter disgrace - ..."
Share On : 
1 Star Review
By : 'A'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : SW17
People found this helpful6
We have had what is one of the worst experiences of our lives working with Haart Streatham. The credit for this can be attributed to Codeika Bent (Negotiator), Ashu Priya (Branch Manager), Megan Goldberg and Natalie Steed (Property Management). From the onset, Ashu in particular has consistently lied and misled us in order to get us to sign and move into a property that was in a dire state. Without boring readers of the extreme details (which in our final legal letter consisted of over 40 issues + 150 pictures/videos) of the deceit we faced with Haart, see below a summary of our experience: - We were promised that all requested works and repairs in our offer letter were completed prior to our move in, upon move in date found that not even one of these had been satisfactorily completed leaving the house in an unsafe condition including a leaking boiler, no lights in rooms and hallways, mould, loose wiring, broken door locks etc. - No professional clean was performed of the property which was in a filthy condition. This is unacceptable in the middle of a pandemic and also against government guidelines. We were even assured by Ashu that everything was up to standard and that we should be conscious of the ‘damp recently shampooed carpets’ when it was clear they hadn’t even seen a hoover in recent times. The Agents however seemed to believe that it was fine to move into an unclean property. - Huge amounts of belongings left from previous tenants (truck loads). Even the removals people were unable to do this in one go. None of the remaining items were removed even three weeks into our tenancy. - Found existence of vermin and rat poison which would have been toxic for our two cats. - We were originally told that the Landlord lives abroad and that we weren’t allowed his contact details. Luckily with a little bit of research found that it’s a legal requirement for tenants to be provided with these contact details if a written request is made. We later found out that the landlord does not in fact live abroad but in Surrey! After various back and forths with Ashu, Megan and Natalie, we were forced to seek legal advice and luckily with competent lawyers were able to unwind the contract. To this day Haart Streatham have decided to not take any accountability for the situation. I recommend to all of those who deal with estate agents that you are incredibly careful, and you keep whatever communications you have with them in writing where possible and to never take them purely at their word. There is a brilliant show by Joe Lycett that uncovers some sad truths and estate agents were discussed in a couple of episodes. We definitely found some of the issues highlighted relatable through this experience with Haart. Happy to say that upon moving out we have found a new lovely property and it’s been a smooth transition to move in (with luckily more honest and competent Agents).
Was this helpful?:
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 67% | 50.00% | £975 | £975 |
Address
haart
24 Streatham High Road, London, Greater London
SW16 1DB
020 8769 7711
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- OnTheMarket
- ?Rightmove
- ?Zoopla
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
haart Branches (View All 173)
I have been dealing with ...
Share On :
5 Star Review
By : 'NM'
Services : Letting( As a Owner )
Rent PCM : £975
Would you recommend ? : Yes
Postcode : SW16
People found this helpful0
I have been dealing with Haarts for a number of years as they let the bulk of my studios and flats in Streatham. Barring one patch when there was a change of leadership the service for me has been exceptional. Codeika and Serkan are always responsive, diligent and are willing to go the extra mile ... Read Full Review
Comments (0)Was this helpful?:
I would like to leave a five ...
Share On :
5 Star Review
Amina
By : 'Mr.Mir'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW16
People found this helpful0
I would like to leave a five star review for Amina at Haarts Streatham for her gentle, patient and proficient way she helped with resolving a tenant issue I had recently.... Read Full Review
Comments (0)Was this helpful?:
Complete and utter disgrace - ...
Share On :
1 Star Review
By : 'A'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW17
People found this helpful6
We have had what is one of the worst experiences of our lives working with Haart Streatham. The credit for this can be attributed to Codeika Bent (Negotiator), Ashu Priya (Branch Manager), Megan Goldberg and Natalie Steed (Property Management). From the onset, Ashu in particular has consistently ... Read Full Review
Comments (0)Was this helpful?:
Just bought a property Zaid ...
Share On :
5 Star Review
Zaid
By : 'Murvet'
Services : Sales( As a Buyer )
Sold price : £1700000
Would you recommend ? : Yes
Postcode : SW18
People found this helpful0
Very professional and helpful insuring the the smooth trunsuction during my purchase so I highly recommend him. He was very good of answering any questions that I had and always returned my calls. I am very... Read Full Review
Comments on Agent Fees
N\/A
Comments (0)Was this helpful?:
Great! ...
Share On :
5 Star Review
Zaid
By : 'Josh'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : SW18
People found this helpful0
The recent sale of our house was incredibly arduous, but to no fault whatsoever to Zaid and his team. Zaid did everything in power over the 6 months we worked with him to push the sale through. He was always contactable and worked on a personal level with us.... Read Full Review
Comments (0)Was this helpful?:
cannot express how helpful ...
Share On :
5 Star Review
zanna
By : 'Nikki'
Services : Other
Would you recommend ? : Yes
Postcode : SW16
People found this helpful0
cannot express how helpful and polite staff are in particular Zanna Rollins made my day she is a great member of the team who really listens to what you want and very attentive to your needs. No doubt very easy to talk to and always there to help you... Read Full Review
Comments on Agent Fees
great superb!
Comments (1)Was this helpful?:
By : ross
Mar 9, 2018Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful ...
Very pro active, great ...
Share On :
4 Star Review
Nikki
By : 'Lisa'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW16
People found this helpful0
Very pro active, great feedback and customer service, deffo goes through the emotions with the buyer, always responded even when very busy. Great manager, made me feel comfortable and installed confidence in me that things would get... Read Full Review
Comments on Agent Fees
Good
Comments (1)Was this helpful?:
By : ross
Mar 9, 2018Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful ...
Darien and his team are ...
Share On :
5 Star Review
Darien
By : 'Rommel'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : Yes
Postcode : SW16
People found this helpful0
Darien and his team are currently selling my flat. I have been very impressed by the attitude of Darien and his team. They have all been very professional in their dealings with me and I am very pleased with their communicative and honest approach. Whilst my flat has not been sold yet, I am... Read Full Review
What agent could do to change your mind?
I am happy with the fee. It is competitive.
Comments on Agent Fees
I am happy with the fee. It is competitive.
Comments (1)Was this helpful?:
By : Ross
Aug 1, 2016Hi Rommel, Thank you for your review of our Streatham branch. We're pleased they are delivering a professional, communicative and honest approach. We will pass this feedback ...
after a less than positive ...
Share On :
4 Star Review
Darien
By : 'Edward'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SW16
People found this helpful0
after a less than positive start with a previous manager I had little confidence in my purchase going smoothly. However once Darien took over my purchase and it couldn't have been more different. He was knowledgable, pro active and kept me informed at every stage. He answered any queries and... Read Full Review
Comments on Agent Fees
i was happy with the fees - very competitive
Comments (0)Was this helpful?:
Darien is an exemplary member ...
Share On :
5 Star Review
By : 'Hamish'
Services : Sales( As a Vendor )
Sold price : £285000
Would you recommend ? : Yes
Postcode : SW16
People found this helpful0
Darien is an exemplary member of staff and he guided and managed the sale of my property to the highest of standards throughout the entire transaction - I would not hesitate to recommend Darien and the firm he represents - fantastic work Darien and thanks so much for making our move a hassle free... Read Full Review
What agent could do to change your mind?
Very competitive
Comments on Agent Fees
Very competitive
Comments (1)Was this helpful?:
By : Ross
Jul 22, 2016Hi Hamish, Thanks for your review of our Streatham branch, we're pleased you received a hassle free experience with your home sale. We will pass this feedback ...
Darien was highly ...
Share On :
5 Star Review
Darien
By : 'Gyorgy'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW16
People found this helpful0
Darien was highly professional and very effectively marketed our property - he did everything he said he would do. We got a higher price than expected and he deserves full credit for this - I recommend Darien and his team because they delivered the result we... Read Full Review
What agent could do to change your mind?
Competitive fees
Comments on Agent Fees
Competitive fees
Comments (1)Was this helpful?:
By : Ross
Jul 22, 2016Hi Gyorgy, Thank you for your kind review of our Streatham branch. We're pleased you received a highly effective and professional experience. We will pass this feedback ...
Darien is a first rate ...
Share On :
5 Star Review
Darien
By : 'LondonDavis'
Services : Sales( As a Vendor )
Sold price : £980000
Would you recommend ? : Yes
Postcode : NW8
People found this helpful0
Darien is a first rate professional Agent always focused on delivering the best service and performance for his clients. Darien really puts in the extra effort required to get the best results. I absolutely recommend Darien - his results are head and shoulders above any other agent I have... Read Full Review
What agent could do to change your mind?
Absolutely reasonable given the high quality service delivered
Comments on Agent Fees
Absolutely reasonable given the high quality service delivered
Comments (1)Was this helpful?:
By : Ross
Jul 21, 2016Hi LondonDavid, Thanks for your review of our Streatham branch, we're glad Darien provided an excellent service and went the extra effort for you. We will pass this feedback ...
I bought a house through ...
Share On :
5 Star Review
Darien
By : 'Mr'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SW16
People found this helpful0
I bought a house through Darien and as it was my first time it was daunting. He helped massively, I remember us speaking on the phone as late as 10pm sometimes where he would reassure and update me. You wouldn't expect that level of service from people and especially not someone of his age. He is a ... Read Full Review
What agent could do to change your mind?
Good
Comments on Agent Fees
Good
Comments (1)Was this helpful?:
By : Ross
Jul 21, 2016Hi Mr Lake, We're very pleased you received a great service from our Streatham branch, we will certainly pass this feedback ...
I first met Darien when he ...
Share On :
5 Star Review
Darien
By : 'E.E'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW2
People found this helpful0
I first met Darien when he was working in Brixton. Now that he's managing the Streatham branch his desire, tenacity and talent shows through even more. He was able to sell my property, he's been able to find me a new properties. He's also got some great staff working for him... Read Full Review
What agent could do to change your mind?
Not the cheapest but definitely worth every penny
Comments on Agent Fees
Not the cheapest but definitely worth every penny
Comments (1)Was this helpful?:
By : Ross
Jul 22, 2016Hi E.E, Thank you for your review of our Streatham branch. We're pleased an efficient service throughout and we will certainly pass this feedback on. Have a great ...
Dealing with Darien has been ...
Share On :
5 Star Review
Darien
By : 'M'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW16
People found this helpful0
Dealing with Darien has been a pleasure from the start. He hasn't yet sold my property however I am very confident in his ability to deliver. If you are looking for a pro-active and go get attitude, he's your... Read Full Review
What agent could do to change your mind?
Good
Comments on Agent Fees
Good
Comments (1)Was this helpful?:
By : Ross
Jun 7, 2016Hi M, We're very happy you had a great experience with our Streatham branch. We will pass this feedback ...
I rented my company via Haart ...
Share On :
1 Star Review
By : 'Ray'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SW16
People found this helpful2
I rented my company via Haart Streatham branch with full management, The tenant sublet my property and completely damaged the house. Haart were aware of the situation and hid it from me. They kept ignoring the issues, but continued collecting the management fees. It costs a lot money to renovate my ... Read Full Review
Comments (1)Was this helpful?:
By : Customer Relations Manager
Apr 14, 2015Dear Ray I'm very sorry to hear this. Please do get in touch so we can investigate: help@haart.co.uk Many thanks Melanie Smith Customer Relations ...
1 - 16 of 16 items
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Last updated at 11/30/2, 12:00:00 AM by allAgents
