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Seaham, SR7
2.6/5, 5 Reviews
40% Recommended
50% sales valuation accuracy
100% sales fee satisfaction
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"Incompetent! But you decide..."
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1 Star Review
By : 'Ian'
Services : Sales(Prospective Vendor/Buyer)
Sold price : £30000
Would you recommend ? : No
Postcode : TS27
Aug 12, 2020
People found this helpful2
Incompetent! The FACTS; Tuesday, spoke to Lauren "Can I view 60 Tenth St ASAP please?" Reply "Can't do anything until Friday". "I'm very keen, please try" Reply " OK, i'll contact the owner " NO REPLY RECEIVED. Wednesday I call Lauren. "Did you manage to contact the owner?" Reply "No, left a voicemail. I'll come back to you". NO REPLY RECEIVED. Wednesday PM, web chat to Sam. I explained what has happened so far. He apologised, took my details and said he would come back to me. NO REPLY RECEIVED. Thursday I call and ask to speak to the sales manager. Speak to Gale, explain my frustration. Says I can view after 3 other viewers on Friday. Says come about 10;50am but I might have to wait a few minutes until others leave. Says I'm not registered and takes all my details again! Friday I arrive at exactly 1100 after an hours journey. Nobody at the property. Telephone and speak to Tracey who states Gale had an appointment at 1100 at another property and had to leave! Explain Iv'e traveled an hour to get here. I ask if someone can come back. Tracey asks if I can wait two hours! Terrible 'customer service'.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 50% | 100.00% | £30,000 | £240,000 |
Address
Kimmitt & Roberts
16 North Terrace, Seaham, County Durham
SR7 7EU
0191 581 3213
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Incompetent! But you decide ...
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1 Star Review
By : 'Ian'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £30000
Would you recommend ? : No
Postcode : TS27
Aug 12, 2020
People found this helpful2
Incompetent! The FACTS; Tuesday, spoke to Lauren "Can I view 60 Tenth St ASAP please?" Reply "Can't do anything until Friday". "I'm very keen, please try" Reply " OK, i'll contact the owner " NO REPLY RECEIVED. Wednesday I call... Read Full Review
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Ian Bosher said about Kimmitt & Roberts
Services : Sales( Prospective Vendor/Buyer )Date: 12th Aug 2020
Incompetent! The FACTS; Tuesday, spoke to Lauren "Can I view 60 Tenth St ASAP please?" Reply "Can't do anything until Friday". "I'm very keen, please try" Reply " OK, i'll contact the owner " NO REPLY RECEIVED. Wednesday I call Lauren. "Did you manage to contact the owner?" Reply "No, left a voicemail. I'll come back to you". NO REPLY RECEIVED. Wednesday PM, web chat to Sam. I explained what has happened so far. He apologised, took my details and said he would come back to me. NO REPLY RECEIVED. Thursday I call and ask to speak to the sales manager. Speak to Gale, explain my frustration. Says I can view after 3 other viewers on Friday. Says come about 10;50am but I might have to wait a few minutes until others leave. Says I'm not registered and takes all my details again! Friday I arrive at exactly 1100 after an hours journey. Nobody at the property. Telephone and speak to Tracey who states Gale had an appointment at 1100 at another property and had to leave! Explain Iv'e traveled an hour to get here. I ask if someone can come back. Tracey asks if I can wait two hours! Terrible 'customer service'.
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I've just been chucked ...
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1 Star Review
David
By : 'KEEP'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : SR7
Feb 16, 2020
People found this helpful4
I've just been chucked off Kimmitt and Roberts' books!! (Seaham Office). I was a seller (vendor). I dared to question the sale price Mr David Kimmitt placed on my house. I asked for the price to be reduced to what I consider a more realistic level (given the recent research I've... Read Full Review
Comments (0)I've just been chucked off Kimmitt and Roberts' books!! (Seaham Office). I was a seller (vendor). I dared to question the sale price Mr David Kimmitt placed on my house. I asked for the price to be reduced to what I consider a more realistic level (given the recent research I've done) but he refused.
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KEEP AWAY from this agent said about Kimmitt & Roberts
Services : Sales( Prospective Vendor/Buyer )Date: 16th Feb 2020
I've just been chucked off Kimmitt and Roberts' books!! (Seaham Office). I was a seller (vendor). I dared to question the sale price Mr David Kimmitt placed on my house. I asked for the price to be reduced to what I consider a more realistic level (given the recent research I've done) but he refused.
Mr David Kimmitt doesn't like sellers to have their own thoughts or opinions about their own properties, even though he supposedly provides a public service as an estate agent and charges you thousands of pounds.
I wanted my home to be photographed empty, but he wouldn't agree to that.
He had previously unprofessionally photographed his knees in one shot, but I didn't ask for the shot to be re-done, I made light of it and let it go, I tried to be kind.
I am extremely sorry I gave Kimmitts (Seaham) the opportunity to market my nice little house, but we all make mistakes. What a waste of time. What a terrible way to treat a good, genuine seller.
Be very careful if you approach Mr David Kimmitt. And for heaven's sake, don't question his opinion, or ask him any questions about anything he's sold.
(By the way, Sam Cranmer, who handles emails, is excellent.)
Review by Ro Hancock-Child 16/02/2020
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Extract of letter I sent to ...
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5 Star Review
By : 'NM'
Services : Sales( As a Vendor )
Sold price : £240000
Would you recommend ? : Yes
Postcode : DH5
Dec 23, 2014
People found this helpful1
Extract of letter I sent to agents thanking them for their excellent service. "We were extremely impressed with the level of professionalism shown by every member of the company that we dealt with from the time we put the property on the market in May to completion of the sale today. All were ... Read Full Review
Comments (0)Extract of letter I sent to agents thanking them for their excellent service.
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NM said about Kimmitt & Roberts
Services : Sales( As a Vendor )Date: 23rd Dec 2014
Extract of letter I sent to agents thanking them for their excellent service.
"We were extremely impressed with the level of professionalism shown by every member of the company that we dealt with from the time we put the property on the market in May to completion of the sale today. All were friendly and went out of their way to help the sale go through. This was particularly shown in the last few weeks when you were chasing up solicitors to get the sale through to completion. Throughout this process you kept us continually in touch with what was happening. We were also grateful to your lettings department who in under24 hours arranged for the property to be temporarily let to the purchaser prior to the completion."
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Valuation was spot on. Staff ...
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5 Star Review
David
Denise
By : 'Martin'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Feb 3, 2012
People found this helpful0
Valuation was spot on. Staff were fantastic. Sold reports once we accepted the offer were none stop. Thanks David for your initial advice and thanks to Denise for your Sales... Read Full Review
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Martin Coils said about Kimmitt & Roberts
Services : Sales( As a Vendor )Date: 3rd Feb 2012
Valuation was spot on. Staff were fantastic. Sold reports once we accepted the offer were none stop. Thanks David for your initial advice and thanks to Denise for your Sales Progress.
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They never ring you back and ...
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1 Star Review
By : 'John'
Services : Sales( As a Buyer )
Would you recommend ? : No
Jul 23, 2007
People found this helpful1
They never ring you back and do not actually seem to do anything. I would never sell a property through... Read Full Review
Comments (0)They never ring you back and do not actually seem to do anything.
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John said about Kimmitt & Roberts
Services : Sales( As a Buyer )Date: 23rd Jul 2007
They never ring you back and do not actually seem to do anything.
I would never sell a property through them
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