When Castle Estates was established, we realised that most clients search for properties online – this has increased to 99% today! Whilst having an office in the heart of Wandsworth, where we meet landlords and tenants, we don't have a traditional high street shop like most letting agencies do. This unique stance
helps us maintain a low cost base and allows us to focus on what we’re good at; excellent client service at competitive rates. Castle Estates (South London) started as a franchise in 2004, the franchise was dissolved in 2011 and since then we have been an independent lettings agency. We are not a family business in the literal sense but if you ever come and meet us you will realise that we act and feel like one.
We operate throughout South West London covering Balham, Battersea, Brixton, Clapham, Colliers Wood, Earlsfield, Fulham, Oval, Putney, Southfields, Streatham, Tooting, Wandsworth and Wimbledon but also look after properties as far as Dulwich, Mitcham, Kingston and Twickenham. If uncertain the easiest is to get in touch with us and we’ll discuss what services we can offer for you.
"Avoid. Not great. Rude and..."
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2 Star Review
By : 'Jayne' Services : Letting(As a Tenant) Rent PCM : £1540 Would you recommend ? : No Postcode : SW17
13 Jan 2020
People found this helpful5
Not great. Rude and patronizing staff. Entered our property illegally two months prior to leaving to show a tenant round, very distressing and embarrassing situation to be in. Manager apologised next day but no one seemed to care. Got charged £150 for cleaning bill when we moved - all they had to do was steam the metal furnishing i.e taps and shower head and was charged same price for the cleaning of a whole house. Tried to charge us for mistakes their contractors had made when plastering the wall after a leak. Waited 3 months to get our deposit back. Avoid at all costs.
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By : Judith (Castle Estates)
13 Jan 2020
Dear Jayne. I can see that you have not been a named tenant in one of our properties but understand that your comment refers to your brother's tenancy with us. Unfortunately the property was not left in a clean state, requiring a clean after your brother's move out to which he subsequently agreed. The delay to the process was caused by your brother who I understand has a very demanding work schedule: We contacted your brother on 18 September 2019 about the deposit return but unfortunately he only responded to us 2 months later. We again contacted him 2 days after that but it took another month for your brother to respond with his agreement. We are always happy to receive feedback and use this to improve but on this occasion I strongly feel that we acted promptly and fairly. Best wishes, Judith.
By : Jayne
14 Jan 2020
Dear Judith. Thank you for your response, however it is quite misleading. “It appears I wasn’t a named tenant” That’s not really correct though is it? You were made aware at the very beginning that I would also be sharing the property, but my brothers name would be on the lease as I travel frequently with work, thus being a paid tenant. I had to provide I.D etc as part of the admin process prior to moving in and I was also the primary person who communicated with you for any issues or maintenance needed within the property which wasn’t an issue at that time whether I was a “named tenant” or not. Castle estates have always been happy to deal with me solely. It only became an issue when I complained though. You were also more than happy to receive over £30,000 in rent from me alone in 3 1/2 yrs, also paying half of your fees at the beginning so please respect when it’s due, with that amount of money paid I have definitely earned my right to review and provide details of my own experience with this company. Therefore, your point is irrelevant. As soon as I made a formal complaint upon leaving you refused to communicate with me using the above reason. This is in my opinion disgraceful, disrespectful and you’re trying to remove all credibility from me.
The deposit was in our opinion delayed by yourselves. My brother had replied to the email in question, but I guess you can deny that because it’s our word against yours. Either way the deposit should of been returned automatically once you had deducted the fees you had charged.
With regards to the cleanliness of the property on leaving, the carpets had been professionally cleaned and you only sent us photos of before and after of the fixtures that needed to be cleaned with a steamer that wasn’t as was put to us “professionally cleaned” (big difference) which unfortunately I don’t own a steamer and the work done after does not equate to £150 worth I’m afraid and that was my point of feeling ripped off and it seems we will never agree on this. My brother had never subsequently agreed to the cleaning charges, a complaint was made by myself and no response was received until I spoke with your colleague after contacting castle estates again we had complained about this issue and you refused to compromise, so that wasn’t really a choice from our side.
I assume you do agree with my points with regards to the issues of entering the property illegally to show a prospective tenant round at 7pm in the evening and attempting to charge us for the mistake your contractor made, as you haven’t provided a counter argument for those issues.
Best wishes Jayne
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By : 'SB' Services : Letting( As a Tenant ) Rent PCM : £1400 Would you recommend ? : No Postcode : SW18
27 Apr 2022
People found this helpful0
Terrible experience for the whole of tenancy. They allowed the previous tenants to join Northumbria energy which has a 1.5 rating on trustpilot and said it was my responsibility to sort out the bills (ended up having to pay a high rate with a company with zero customer service). They then hiked up... Read Full Review
Services : Letting( As a Tenant )Date: 26th Apr 2022
Terrible experience for the whole of tenancy. They allowed the previous tenants to join Northumbria energy which has a 1.5 rating on trustpilot and said it was my responsibility to sort out the bills (ended up having to pay a high rate with a company with zero customer service). They then hiked up the rent by over £200 for me to extend another year which I did not accept. Claire then tried to incorrectly charge me more on the final rental payment. They also require a receipt of a carpet clean despite no damage being caused to the 1 carpet flat! I moved out 18 days ago and still haven't received any inventory back so am still waiting on my deposit to be returned but I feel they will eventually try and squeeze every Penny out of that. AVOID!
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The room was advertised as ...
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2 Star Review
By : 'Alberto' Services : Letting( As a Tenant ) Rent PCM : £830 Would you recommend ? : No Postcode : SW19
20 Feb 2020
People found this helpful3
The room was advertised as 'studio flat' just because there's a shower and a toilet and a mini fridge. The house looks tired and it's not looked after, every room is converted into a studio (collectively around 7 rooms), communal kitchen on ground floor with two washing machines ... Read Full Review
Services : Letting( As a Tenant )Date: 20th Feb 2020
The room was advertised as 'studio flat' just because there's a shower and a toilet and a mini fridge. The house looks tired and it's not looked after, every room is converted into a studio (collectively around 7 rooms), communal kitchen on ground floor with two washing machines and two cooking areas. Not enough cupboards for everyone. A girl lives in the kitchen, she has to walk through it to access her private space. The tenant on my floor was dirty and loud.
The end of my tenancy was even worse than my horror life in that overcrowded house. Not only the agency holds £90 from the deposit for 'checkout fees', they claimed £10 for a 'broken lightbulb' at checkout, which was false as I all of them lightbulbs were perfectly fine (I have a video to prove it), they also accused me of not cleaning the desk properly (absolutely false, I travelled all the way to Colliers Wood from central at 9pm after work to give the room a final clean, what an insult) and they claimed I have left the mattress cover in dirty conditions, such cover should be changed anyway before a new tenant moves in, pure and basic common sense and hygiene. No one needs to sleep on someone else's mattress cover of a year, in fact they got that one when I moved in, so it means they buy a new one anyway. In light of these reasons, Castle Estates deducted £126 for 'costs of cleaning fixtures and fittings 'professionally''. So altogether they kept £226 from my deposit. Absolutely disgusting. And the condescending tone every time they would respond to a query. Stay away guys, horrible rooms, dirty and tired house. I have my own REAL studio in North London now, and my new agency is amazing and so is the landlord. Don't go out there and pay nearly £800 for a room in a overcrowded house.
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Hi Alberto,
Thank you for taking the time to review us and I'm really sorry to hear that you are unhappy with us after the end of your tenancy. We take reviews really seriously and I have looked ...
Avoid. Not great. Rude and ...
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2 Star Review
By : 'Jayne' Services : Letting( As a Tenant ) Rent PCM : £1540 Would you recommend ? : No Postcode : SW17
13 Jan 2020
People found this helpful5
Not great. Rude and patronizing staff. Entered our property illegally two months prior to leaving to show a tenant round, very distressing and embarrassing situation to be in. Manager apologised next day but no one seemed to care. Got charged £150 for cleaning bill when we moved - all... Read Full Review
Services : Letting( As a Tenant )Date: 13th Jan 2020
Not great. Rude and patronizing staff. Entered our property illegally two months prior to leaving to show a tenant round, very distressing and embarrassing situation to be in. Manager apologised next day but no one seemed to care. Got charged £150 for cleaning bill when we moved - all they had to do was steam the metal furnishing i.e taps and shower head and was charged same price for the cleaning of a whole house. Tried to charge us for mistakes their contractors had made when plastering the wall after a leak. Waited 3 months to get our deposit back. Avoid at all costs.
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Dear Jayne. I can see that you have not been a named tenant in one of our properties but understand that your comment refers to your brother's tenancy with us. Unfortunately the property was not...
All the staff at Castle ...
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5 Star Review
Wendy
By : 'Wendy' Services : Letting( As a Owner ) Rent PCM : £1600 Would you recommend ? : Yes Postcode : LL20
14 Sept 2019
People found this helpful0
All the staff at Castle Estates were friendly, professional and efficient. I highly recommend them and will decimate be using them... Read Full Review
Services : Letting( As a Owner )Date: 13th Sep 2019
All the staff at Castle Estates were friendly, professional and efficient. I highly recommend them and will decimate be using them again.
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Poor ...
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1 Star Review
By : 'Saad' Services : Letting( As a Prospective Landlord/Tenant ) Rent PCM : £2560 Would you recommend ? : No Postcode : SW17
28 May 2018
People found this helpful4
They have people who know nothing about property doing viewing for them. And when you have chosen the property and want to go through thats when they come up with some weird terms and conditions. Very unprofessional.
They need to update their business... Read Full Review
Comments on Agent Fees
Very bad!
Asking for different guarantor for every single tenant. That is crazy. Trying to make money out of their tanents in every possible way.
Services : Letting( As a Prospective Landlord/Tenant )Date: 27th May 2018
They have people who know nothing about property doing viewing for them. And when you have chosen the property and want to go through thats when they come up with some weird terms and conditions. Very unprofessional. They need to update their business structure.
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Hi Saad,
We are sorry that you feel frustrated about the process of applying for a property through Castle Estates. We always welcome feedback on our service and will always review a process if...
It was a pleasure to deal ...
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5 Star Review
Claire
Judith
By : 'CC' Services : Letting( As a Tenant ) Rent PCM : £1547 Would you recommend ? : Yes Postcode : SW18
6 Feb 2017
People found this helpful0
It was a pleasure to deal with The Castle Estates Team.
They were extremely professional from the very beginning and continued to be professional, friendly and helpful right to the end of our dealings together.
Wishing the Team all the very best for the... Read Full Review
Services : Letting( As a Tenant )Date: 6th Feb 2017
It was a pleasure to deal with The Castle Estates Team.
They were extremely professional from the very beginning and continued to be professional, friendly and helpful right to the end of our dealings together.
Wishing the Team all the very best for the future.
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I rented a room in a shared ...
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5 Star Review
Claire
By : 'Emily' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : SW17
14 Aug 2016
People found this helpful0
I rented a room in a shared house, let by Castle, and for the first time in my renting life, was immensely impressed with the service we received. This was primarily down to Claire, who responded to emails and returned calls promptly and provided sound advice continuously.
When we had house... Read Full Review
What agent could do to change your mind?
This was the only area I have complaints with. The fees felt unnecessarily expensive. If I remember rightly, £75 to get reference and £250 if you want to leave the contract early (even once you've found a replacement). Probably no different to other agents but frustrating nonetheless.
Comments on Agent Fees
This was the only area I have complaints with. The fees felt unnecessarily expensive. If I remember rightly, £75 to get reference and £250 if you want to leave the contract early (even once you've found a replacement). Probably no different to other agents but frustrating nonetheless.
Services : Letting( As a Tenant )Date: 13th Aug 2016
I rented a room in a shared house, let by Castle, and for the first time in my renting life, was immensely impressed with the service we received. This was primarily down to Claire, who responded to emails and returned calls promptly and provided sound advice continuously.
When we had house issues, Claire and team were extremely helpful in what we needed to do and resolved any issues with our (aging) house clearly, communicating regularly.
I'd definitely recommend this agency.
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Big thank you to Castle ...
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5 Star Review
Claire
By : 'n' Services : Letting( As a Tenant ) Rent PCM : £648 Would you recommend ? : Yes Postcode : SE5
15 Jun 2016
People found this helpful1
Big thank you to Castle Estates! They have been kind and helpful throughout, any issues we had were resolved quickly and I will certainly return to them when I rent in London again.
Thank... Read Full Review
Services : Letting( As a Tenant )Date: 14th Jun 2016
Big thank you to Castle Estates! They have been kind and helpful throughout, any issues we had were resolved quickly and I will certainly return to them when I rent in London again.
Thank you!
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From our first meeting with ...
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5 Star Review
Claire
By : 'Brenton' Services : Letting( As a Owner ) Rent PCM : £2600 Would you recommend ? : Yes Postcode : SW18
14 Mar 2016
People found this helpful0
From our first meeting with Claire, we have been impressed by her friendliness, professionalism and efficiency. The letting process progressed smoothly with Claire providing us with regular updates which meant we always knew where we were in the process. Claire demonstrated a deep understanding of... Read Full Review
Services : Letting( As a Owner )Date: 14th Mar 2016
From our first meeting with Claire, we have been impressed by her friendliness, professionalism and efficiency. The letting process progressed smoothly with Claire providing us with regular updates which meant we always knew where we were in the process. Claire demonstrated a deep understanding of the rental market and was and is always on hand to share her thoughts and advice. This has been extremely important to us as new landlords living abroad.
Our experience of having Claire and the Castle Estate team manage our property has been exceptional to date with all issues dealt with effectively and efficiently.
In short, I could not recommend Claire and the Castle Estate team more highly. Simply Excellent!
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Claire was a wonderful ...
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5 Star Review
Claire
By : 'Highly' Services : Letting( As a Owner ) Rent PCM : £1500 Would you recommend ? : Yes Postcode : SW18
7 Mar 2016
People found this helpful0
Claire was a wonderful support when I was considering swapping agents which can be such a big hassle. However her advice and guidance with a tricky situation involving an agency that did not want to 'let go' was very much appreciated - even though we hadn't switched at that time. Castle... Read Full Review
What agent could do to change your mind?
Very happy with the fees and quality of the service delivered.
Comments on Agent Fees
Very happy with the fees and quality of the service delivered.
Highly recommend Castles Estate said about Castle Estates
Services : Letting( As a Owner )Date: 7th Mar 2016
Claire was a wonderful support when I was considering swapping agents which can be such a big hassle. However her advice and guidance with a tricky situation involving an agency that did not want to 'let go' was very much appreciated - even though we hadn't switched at that time. Castle Estates management since we did engage them to manage our property has been terrific with all bases covered and more. They are responsive and proactive and I am particularly happy with their reasonable fees for such a good service; something I did not have with a London wide agency that promised much and delivered little.
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We have been very impressed ...
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5 Star Review
By : 'John' Services : Letting( As a Owner ) Rent PCM : £1547 Would you recommend ? : Yes Postcode : SW17
4 Mar 2016
People found this helpful0
We have been very impressed with the service provided by Castle Estates and all staff we have dealt with have been knowledgeable, helpful and... Read Full Review
What agent could do to change your mind?
For the excellent service we have experienced the fee level is reasonable
Comments on Agent Fees
For the excellent service we have experienced the fee level is reasonable
Services : Letting( As a Owner )Date: 4th Mar 2016
We have been very impressed with the service provided by Castle Estates and all staff we have dealt with have been knowledgeable, helpful and efficient.
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I am really happy with this ...
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5 Star Review
Claire
Judith
By : 'Fran' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : SW18
3 Mar 2016
People found this helpful0
I am really happy with this agency. Since the beginning they always helped me with all my doubts, not just one person, but all team are really nice, sweetie people, and they are there to help straight away always.
From now on, they always gonna be my first option of... Read Full Review
Services : Letting( As a Tenant )Date: 3rd Mar 2016
I am really happy with this agency. Since the beginning they always helped me with all my doubts, not just one person, but all team are really nice, sweetie people, and they are there to help straight away always. From now on, they always gonna be my first option of agency.
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I feel bad I was unable to ...
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5 Star Review
Claire
Judith
By : 'Tom' Services : Letting( As a Tenant ) Rent PCM : £1335 Would you recommend ? : No Postcode : SW9
5 Feb 2016
People found this helpful0
I feel bad I was unable to select the whole team instead of singling out just two!
From start to end, Castle have been nothing but outstanding. Nothing was ever too much trouble, all staff were highly professional, friendly and acted upon any issues we had promptly and effectively.
A sticking point ... Read Full Review
What agent could do to change your mind?
Agents fees are as standard, and to be honest, worth the service provided.
Comments on Agent Fees
Agents fees are as standard, and to be honest, worth the service provided.
Services : Letting( As a Tenant )Date: 5th Feb 2016
I feel bad I was unable to select the whole team instead of singling out just two! From start to end, Castle have been nothing but outstanding. Nothing was ever too much trouble, all staff were highly professional, friendly and acted upon any issues we had promptly and effectively. A sticking point of our previous agent was the length of time it took to return our deposit at the end of the tenancy - no such trouble here. I'd have no hesitation recommending these guys. Absolute top drawer service from start to end.
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I really don't have a bad ...
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5 Star Review
Claire
Judith
By : 'John' Services : Letting( As a Tenant ) Rent PCM : £648 Would you recommend ? : Yes Postcode : SW9
5 Feb 2016
People found this helpful0
I really don't have a bad word to say about Castle, they were professional and responsive in every query or issue we had. I rented a property with them for 2 years and each and every time I had an issue it was dealt with without any hassle or being asked a thousand questions that makes you feel... Read Full Review
Services : Letting( As a Tenant )Date: 5th Feb 2016
I really don't have a bad word to say about Castle, they were professional and responsive in every query or issue we had. I rented a property with them for 2 years and each and every time I had an issue it was dealt with without any hassle or being asked a thousand questions that makes you feel like it was your fault, as you get with some agents. The best thing is that they explained everything that happened, or needed to be done, or charge in great detail, which is always appreciated.
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We have been renting a ...
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5 Star Review
By : 'Ann' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : SW9
1 Feb 2016
People found this helpful0
We have been renting a property through Castle Estates for a number of years and I can highly recommend them. They respond to queries quickly, treat you with respect and deal with any problems professionally. The management team are friendly, trustworthy and caring - a rare thing in my experience... Read Full Review
Services : Letting( As a Tenant )Date: 1st Feb 2016
We have been renting a property through Castle Estates for a number of years and I can highly recommend them. They respond to queries quickly, treat you with respect and deal with any problems professionally. The management team are friendly, trustworthy and caring - a rare thing in my experience of renting through an agency. I have no hesitation in giving them a full five stars out of five.
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Castle was a fantastic ...
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5 Star Review
Claire
By : 'Kate' Services : Letting( As a Tenant ) Rent PCM : £2200 Would you recommend ? : Yes Postcode : SW17
21 Jan 2016
People found this helpful0
Castle was a fantastic letting agent to deal with. They were consistently professional, friendly and efficient. They always responded to our communications quickly and helped us with whatever we needed. I highly recommend them, and only wish that more letting agents were up to this... Read Full Review
What agent could do to change your mind?
Their fees were reasonable for a managed property in London, and the service is much better than some other places that charge the same.
Comments on Agent Fees
Their fees were reasonable for a managed property in London, and the service is much better than some other places that charge the same.
Services : Letting( As a Tenant )Date: 21st Jan 2016
Castle was a fantastic letting agent to deal with. They were consistently professional, friendly and efficient. They always responded to our communications quickly and helped us with whatever we needed. I highly recommend them, and only wish that more letting agents were up to this standard!
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I have always been treated ...
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5 Star Review
Claire
Judith
By : 'David' Services : Letting( As a Tenant ) Rent PCM : £869 Would you recommend ? : Yes Postcode : SE15
7 Nov 2015
People found this helpful0
I have always been treated with respect by the agency who responded and dealt with any issues raised immediately. I was kept informed in advance of any potential visits and have never felt that my privacy was being compromised. Everyone with whom I have had correspondence has been... Read Full Review
Services : Letting( As a Tenant )Date: 7th Nov 2015
I have always been treated with respect by the agency who responded and dealt with any issues raised immediately. I was kept informed in advance of any potential visits and have never felt that my privacy was being compromised. Everyone with whom I have had correspondence has been courteous.
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I have always found the team ...
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5 Star Review
By : 'Landlady' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : SW18
23 Jul 2015
People found this helpful0
I have always found the team at Castle Estates in Wandsworth to be knowledgable, professional, efficient & very helpful. I am overseas most if the year, so it is important to have agents that I can trust & who I know will make sound decisions in the balanced interests of me & my... Read Full Review
Services : Letting( As a Owner )Date: 22nd Jul 2015
I have always found the team at Castle Estates in Wandsworth to be knowledgable, professional, efficient & very helpful. I am overseas most if the year, so it is important to have agents that I can trust & who I know will make sound decisions in the balanced interests of me & my tenants, in the event that I am uncontactable when something happens at the property. Recently the alarm broke & the tenant was quite upset. Castle handled it superbly; reassurance & empathy for the tenant, and a range of options to suit my budget for me to choose from, with a tradesman at the property completing the work very promptly. I'm happy because my tenants are happy again!
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Castle Estates have been ...
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5 Star Review
Claire
Judith
By : 'Maja' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : W13
25 Apr 2015
People found this helpful0
Castle Estates have been managing my property for a few months now and I am extremely happy with the service they have provided. I find that they are very professional, easy to talk to and efficient. They have successfully resolved any queries I may have had, and have proven to be an excellent... Read Full Review
Services : Letting( As a Owner )Date: 24th Apr 2015
Castle Estates have been managing my property for a few months now and I am extremely happy with the service they have provided. I find that they are very professional, easy to talk to and efficient. They have successfully resolved any queries I may have had, and have proven to be an excellent managerial team. I would happily recommend them to anyone.
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All I can say is that I wish ...
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5 Star Review
Claire
Judith
By : 'Ian' Services : Letting( As a Owner ) Rent PCM : £950 Would you recommend ? : Yes Postcode : SE23
2 Apr 2015
People found this helpful0
All I can say is that I wish I had found the Castle Lets team to manage my property a few years ago. There communication is first class and I really feel like everything is in safe hands now which is especially important as I am living... Read Full Review
Services : Letting( As a Owner )Date: 1st Apr 2015
All I can say is that I wish I had found the Castle Lets team to manage my property a few years ago. There communication is first class and I really feel like everything is in safe hands now which is especially important as I am living Australia.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.