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South London, London SW18

4.4/5, 38 Reviews
82% Recommended

95% letting valuation accuracy

84% letting fee satisfaction

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When Castle Estates was established, we realised that most clients search for properties online – this has increased to 99% today! Whilst having an office in the heart of Wandsworth, where we meet landlords and tenants, we don't have a traditional high street shop like most letting agencies do. This unique stance
helps us maintain a low cost base and allows us to focus on what we’re good at; excellent client service at competitive rates. Castle Estates (South London) started as a franchise in 2004, the franchise was dissolved in 2011 and since then we have been an independent lettings agency. We are not a family business in the literal sense but if you ever come and meet us you will realise that we act and feel like one. We operate throughout South West London covering Balham, Battersea, Brixton, Clapham, Colliers Wood, Earlsfield, Fulham, Oval, Putney, Southfields, Streatham, Tooting, Wandsworth and Wimbledon but also look after properties as far as Dulwich, Mitcham, Kingston and Twickenham. If uncertain the easiest is to get in touch with us and we’ll discuss what services we can offer for you.
"Avoid. Not great. Rude and..."

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2 Star Review

By : 'Jayne'
Services : Letting(As a Tenant)
Rent PCM : £1540
Would you recommend ? : No
Postcode : SW17

13 Jan 2020
People found this helpful5

Not great. Rude and patronizing staff. Entered our property illegally two months prior to leaving to show a tenant round, very distressing and embarrassing situation to be in. Manager apologised next day but no one seemed to care. Got charged £150 for cleaning bill when we moved - all they had to do was steam the metal furnishing i.e taps and shower head and was charged same price for the cleaning of a whole house. Tried to charge us for mistakes their contractors had made when plastering the wall after a leak. Waited 3 months to get our deposit back. Avoid at all costs.

Was this helpful?:

By : Judith (Castle Estates)

13 Jan 2020

Dear Jayne. I can see that you have not been a named tenant in one of our properties but understand that your comment refers to your brother's tenancy with us. Unfortunately the property was not left in a clean state, requiring a clean after your brother's move out to which he subsequently agreed. The delay to the process was caused by your brother who I understand has a very demanding work schedule: We contacted your brother on 18 September 2019 about the deposit return but unfortunately he only responded to us 2 months later. We again contacted him 2 days after that but it took another month for your brother to respond with his agreement. We are always happy to receive feedback and use this to improve but on this occasion I strongly feel that we acted promptly and fairly. Best wishes, Judith.

By : Jayne

14 Jan 2020

Dear Judith. Thank you for your response, however it is quite misleading. “It appears I wasn’t a named tenant” That’s not really correct though is it? You were made aware at the very beginning that I would also be sharing the property, but my brothers name would be on the lease as I travel frequently with work, thus being a paid tenant. I had to provide I.D etc as part of the admin process prior to moving in and I was also the primary person who communicated with you for any issues or maintenance needed within the property which wasn’t an issue at that time whether I was a “named tenant” or not. Castle estates have always been happy to deal with me solely. It only became an issue when I complained though. You were also more than happy to receive over £30,000 in rent from me alone in 3 1/2 yrs, also paying half of your fees at the beginning so please respect when it’s due, with that amount of money paid I have definitely earned my right to review and provide details of my own experience with this company. Therefore, your point is irrelevant. As soon as I made a formal complaint upon leaving you refused to communicate with me using the above reason. This is in my opinion disgraceful, disrespectful and you’re trying to remove all credibility from me. The deposit was in our opinion delayed by yourselves. My brother had replied to the email in question, but I guess you can deny that because it’s our word against yours. Either way the deposit should of been returned automatically once you had deducted the fees you had charged. With regards to the cleanliness of the property on leaving, the carpets had been professionally cleaned and you only sent us photos of before and after of the fixtures that needed to be cleaned with a steamer that wasn’t as was put to us “professionally cleaned” (big difference) which unfortunately I don’t own a steamer and the work done after does not equate to £150 worth I’m afraid and that was my point of feeling ripped off and it seems we will never agree on this. My brother had never subsequently agreed to the cleaning charges, a complaint was made by myself and no response was received until I spoke with your colleague after contacting castle estates again we had complained about this issue and you refused to compromise, so that wasn’t really a choice from our side. I assume you do agree with my points with regards to the issues of entering the property illegally to show a prospective tenant round at 7pm in the evening and attempting to charge us for the mistake your contractor made, as you haven’t provided a counter argument for those issues. Best wishes Jayne


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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Letting95%84.00%£648£3,950
Areas covered
  • SE15
  • SW11
  • SW12
  • SW15
  • SW16
  • SW17
  • SW18
  • SW19
  • SW2
  • SW4
  • SW6
  • SW8
  • SW9
Address

Castle Estates
212 St Ann's HillLondon, Greater London
SW18 2RU
020 8870 9534

Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
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Castle Estates Branches (View All 21)
Terrible experience for the ...

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1 Star Review
UserName

Claire

By : 'SB'
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : No
Postcode : SW18

27 Apr 2022
People found this helpful0

Terrible experience for the whole of tenancy. They allowed the previous tenants to join Northumbria energy which has a 1.5 rating on trustpilot and said it was my responsibility to sort out the bills (ended up having to pay a high rate with a company with zero customer service). They then hiked up... Read Full Review

Comments (0)
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The room was advertised as ...

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2 Star Review

By : 'Alberto'
Services : Letting( As a Tenant )
Rent PCM : £830
Would you recommend ? : No
Postcode : SW19

20 Feb 2020
People found this helpful3

The room was advertised as 'studio flat' just because there's a shower and a toilet and a mini fridge. The house looks tired and it's not looked after, every room is converted into a studio (collectively around 7 rooms), communal kitchen on ground floor with two washing machines ... Read Full Review


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Comments (1)
Was this helpful?:

By : Claire Rhoades-Brown

24 Feb 2020

Hi Alberto, Thank you for taking the time to review us and I'm really sorry to hear that you are unhappy with us after the end of your tenancy. We take reviews really seriously and I have looked ...

Avoid. Not great. Rude and ...

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2 Star Review

By : 'Jayne'
Services : Letting( As a Tenant )
Rent PCM : £1540
Would you recommend ? : No
Postcode : SW17

13 Jan 2020
People found this helpful5

Not great. Rude and patronizing staff. Entered our property illegally two months prior to leaving to show a tenant round, very distressing and embarrassing situation to be in. Manager apologised next day but no one seemed to care. Got charged £150 for cleaning bill when we moved - all... Read Full Review

Comments (2)
Was this helpful?:

By : Judith (Castle Estates)

13 Jan 2020

Dear Jayne. I can see that you have not been a named tenant in one of our properties but understand that your comment refers to your brother's tenancy with us. Unfortunately the property was not...

All the staff at Castle ...

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5 Star Review
UserName

Wendy

By : 'Wendy'
Services : Letting( As a Owner )
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : LL20

14 Sept 2019
People found this helpful0

All the staff at Castle Estates were friendly, professional and efficient. I highly recommend them and will decimate be using them... Read Full Review

Comments (0)
Was this helpful?:
Poor ...

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1 Star Review

By : 'Saad'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £2560
Would you recommend ? : No
Postcode : SW17

28 May 2018
People found this helpful4

They have people who know nothing about property doing viewing for them. And when you have chosen the property and want to go through thats when they come up with some weird terms and conditions. Very unprofessional. They need to update their business... Read Full Review


Comments on Agent Fees

Very bad! Asking for different guarantor for every single tenant. That is crazy. Trying to make money out of their tanents in every possible way.

Comments (3)
Was this helpful?:

By : Claire Rhoades-Brown

29 May 2018

Hi Saad, We are sorry that you feel frustrated about the process of applying for a property through Castle Estates. We always welcome feedback on our service and will always review a process if...

It was a pleasure to deal ...

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5 Star Review
UserName

Claire

UserName

Judith

By : 'CC'
Services : Letting( As a Tenant )
Rent PCM : £1547
Would you recommend ? : Yes
Postcode : SW18

6 Feb 2017
People found this helpful0

It was a pleasure to deal with The Castle Estates Team. They were extremely professional from the very beginning and continued to be professional, friendly and helpful right to the end of our dealings together. Wishing the Team all the very best for the... Read Full Review

Comments (0)
Was this helpful?:
I rented a room in a shared ...

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5 Star Review
UserName

Claire

By : 'Emily'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW17

14 Aug 2016
People found this helpful0

I rented a room in a shared house, let by Castle, and for the first time in my renting life, was immensely impressed with the service we received. This was primarily down to Claire, who responded to emails and returned calls promptly and provided sound advice continuously. When we had house... Read Full Review


What agent could do to change your mind?

This was the only area I have complaints with. The fees felt unnecessarily expensive. If I remember rightly, £75 to get reference and £250 if you want to leave the contract early (even once you've found a replacement). Probably no different to other agents but frustrating nonetheless.


Comments on Agent Fees

This was the only area I have complaints with. The fees felt unnecessarily expensive. If I remember rightly, £75 to get reference and £250 if you want to leave the contract early (even once you've found a replacement). Probably no different to other agents but frustrating nonetheless.

Comments (0)
Was this helpful?:
Big thank you to Castle ...

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5 Star Review
UserName

Claire

By : 'n'
Services : Letting( As a Tenant )
Rent PCM : £648
Would you recommend ? : Yes
Postcode : SE5

15 Jun 2016
People found this helpful1

Big thank you to Castle Estates! They have been kind and helpful throughout, any issues we had were resolved quickly and I will certainly return to them when I rent in London again. Thank... Read Full Review

Comments (0)
Was this helpful?:
From our first meeting with ...

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5 Star Review
UserName

Claire

By : 'Brenton'
Services : Letting( As a Owner )
Rent PCM : £2600
Would you recommend ? : Yes
Postcode : SW18

14 Mar 2016
People found this helpful0

From our first meeting with Claire, we have been impressed by her friendliness, professionalism and efficiency. The letting process progressed smoothly with Claire providing us with regular updates which meant we always knew where we were in the process. Claire demonstrated a deep understanding of... Read Full Review


What agent could do to change your mind?

Good


Comments on Agent Fees

Good

Comments (0)
Was this helpful?:
Claire was a wonderful ...

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5 Star Review
UserName

Claire

By : 'Highly'
Services : Letting( As a Owner )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : SW18

7 Mar 2016
People found this helpful0

Claire was a wonderful support when I was considering swapping agents which can be such a big hassle. However her advice and guidance with a tricky situation involving an agency that did not want to 'let go' was very much appreciated - even though we hadn't switched at that time. Castle... Read Full Review


What agent could do to change your mind?

Very happy with the fees and quality of the service delivered.


Comments on Agent Fees

Very happy with the fees and quality of the service delivered.

Comments (0)
Was this helpful?:
We have been very impressed ...

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5 Star Review

By : 'John'
Services : Letting( As a Owner )
Rent PCM : £1547
Would you recommend ? : Yes
Postcode : SW17

4 Mar 2016
People found this helpful0

We have been very impressed with the service provided by Castle Estates and all staff we have dealt with have been knowledgeable, helpful and... Read Full Review


What agent could do to change your mind?

For the excellent service we have experienced the fee level is reasonable


Comments on Agent Fees

For the excellent service we have experienced the fee level is reasonable

Comments (0)
Was this helpful?:
I am really happy with this ...

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5 Star Review
UserName

Claire

UserName

Judith

By : 'Fran'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW18

3 Mar 2016
People found this helpful0

I am really happy with this agency. Since the beginning they always helped me with all my doubts, not just one person, but all team are really nice, sweetie people, and they are there to help straight away always. From now on, they always gonna be my first option of... Read Full Review


What agent could do to change your mind?

Helpful,


Comments on Agent Fees

Helpful,

Comments (0)
Was this helpful?:
I feel bad I was unable to ...

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5 Star Review
UserName

Claire

UserName

Judith

By : 'Tom'
Services : Letting( As a Tenant )
Rent PCM : £1335
Would you recommend ? : No
Postcode : SW9

5 Feb 2016
People found this helpful0

I feel bad I was unable to select the whole team instead of singling out just two! From start to end, Castle have been nothing but outstanding. Nothing was ever too much trouble, all staff were highly professional, friendly and acted upon any issues we had promptly and effectively. A sticking point ... Read Full Review


What agent could do to change your mind?

Agents fees are as standard, and to be honest, worth the service provided.


Comments on Agent Fees

Agents fees are as standard, and to be honest, worth the service provided.

Comments (0)
Was this helpful?:
I really don't have a bad ...

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5 Star Review
UserName

Claire

UserName

Judith

By : 'John'
Services : Letting( As a Tenant )
Rent PCM : £648
Would you recommend ? : Yes
Postcode : SW9

5 Feb 2016
People found this helpful0

I really don't have a bad word to say about Castle, they were professional and responsive in every query or issue we had. I rented a property with them for 2 years and each and every time I had an issue it was dealt with without any hassle or being asked a thousand questions that makes you feel... Read Full Review


What agent could do to change your mind?

Reasonable


Comments on Agent Fees

Reasonable

Comments (0)
Was this helpful?:
We have been renting a ...

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5 Star Review

By : 'Ann'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW9

1 Feb 2016
People found this helpful0

We have been renting a property through Castle Estates for a number of years and I can highly recommend them. They respond to queries quickly, treat you with respect and deal with any problems professionally. The management team are friendly, trustworthy and caring - a rare thing in my experience... Read Full Review

Comments (0)
Was this helpful?:
Castle was a fantastic ...

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5 Star Review
UserName

Claire

By : 'Kate'
Services : Letting( As a Tenant )
Rent PCM : £2200
Would you recommend ? : Yes
Postcode : SW17

21 Jan 2016
People found this helpful0

Castle was a fantastic letting agent to deal with. They were consistently professional, friendly and efficient. They always responded to our communications quickly and helped us with whatever we needed. I highly recommend them, and only wish that more letting agents were up to this... Read Full Review


What agent could do to change your mind?

Their fees were reasonable for a managed property in London, and the service is much better than some other places that charge the same.


Comments on Agent Fees

Their fees were reasonable for a managed property in London, and the service is much better than some other places that charge the same.

Comments (0)
Was this helpful?:
I have always been treated ...

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5 Star Review
UserName

Claire

UserName

Judith

By : 'David'
Services : Letting( As a Tenant )
Rent PCM : £869
Would you recommend ? : Yes
Postcode : SE15

7 Nov 2015
People found this helpful0

I have always been treated with respect by the agency who responded and dealt with any issues raised immediately. I was kept informed in advance of any potential visits and have never felt that my privacy was being compromised. Everyone with whom I have had correspondence has been... Read Full Review

Comments (0)
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I have always found the team ...

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5 Star Review

By : 'Landlady'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW18

23 Jul 2015
People found this helpful0

I have always found the team at Castle Estates in Wandsworth to be knowledgable, professional, efficient & very helpful. I am overseas most if the year, so it is important to have agents that I can trust & who I know will make sound decisions in the balanced interests of me & my... Read Full Review

Comments (0)
Was this helpful?:
Castle Estates have been ...

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5 Star Review
UserName

Claire

UserName

Judith

By : 'Maja'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : W13

25 Apr 2015
People found this helpful0

Castle Estates have been managing my property for a few months now and I am extremely happy with the service they have provided. I find that they are very professional, easy to talk to and efficient. They have successfully resolved any queries I may have had, and have proven to be an excellent... Read Full Review

Comments (0)
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All I can say is that I wish ...

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5 Star Review
UserName

Claire

UserName

Judith

By : 'Ian'
Services : Letting( As a Owner )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : SE23

2 Apr 2015
People found this helpful0

All I can say is that I wish I had found the Castle Lets team to manage my property a few years ago. There communication is first class and I really feel like everything is in safe hands now which is especially important as I am living... Read Full Review

Comments (0)
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1 - 20 of 38 items
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 6/4/2019, 9:34:40 AM by allAgents

Awards won by Castle Estates, London SW18 2RU