The UK's Largest Customer Review Website for the Property Industry
Harborne, Birmingham, B17
2.6/5, 11 Reviews
64% Recommended
100% sales valuation accuracy
0% letting valuation accuracy
83% sales fee satisfaction
99% letting fee satisfaction
No Description Found
"Poor..."
Share On : 
1 Star Review
By : 'O'
Services : Sales(As a Buyer)
Sold price : £210000
Would you recommend ? : No
Postcode : B15
Mar 21, 2019
People found this helpful3
An unpleasant experience dealing with Dixons Harborne. We took measures to purchase a property that, it turned out, had already been sold. On investigation it turned out we were used as leverage to force the other party to exchange, incurring significant costs in the process. The agency claimed to have not been aware, however correspondence recorded on their own CRM (system) indicated otherwise, that the "previously interested, no longer involved party" had in fact expressed continued interest and intended to exchange the whole time. This information was never communicated to us by the agency, and we were none the wiser until a full fortnight after the fact, when they exchanged beneath us, seemingly (but not actually) out of nowhere. After a meeting with the buyer, we discovered that their offer had never been off the table, and that the agency and the sellers' solicitors had been contacting them daily to force the exchange through. If Dixons had been transparent with the information they knew, we would never have made an offer on the property, let along incurred costs under the pretence that we might have been able to make the exchange. Further to this, we mystery shopped another apartment several weeks later, only to discover that that was *also* sold, and we were advised that we should rush to exchange in order to beat the other purchasers out of their sale. Not illegal, but extremely underhanded and makes a mockery of agents that act in good faith and on behalf of potential purchasers. A wholly unpleasant experience, so much so that even if our dream home came up on Dixons' books, we would avoid.
Comments on Agent Fees
We didn\'t pay fees.
Was this helpful?:
By : Adrian
Apr 25, 2019I bought a flat from these agents. It turns out the lease was very short and now its costing a fortune to extend the lease. Dawn green was the agent. What a crook. Avoid
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 83% | £118,500 | £400,000 |
| Lettings | 0% | 99% | £525 | £850 |
Address
Dixons
141 High Street, Birmingham, West Midlands
B17 9NP
0121 371 9108
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- ?OnTheMarket
- ?Rightmove
- ?Zoopla
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
Dixons Branches (View All 35)
Poor ...
Share On :
1 Star Review
By : 'O'
Services : Sales( As a Buyer )
Sold price : £210000
Would you recommend ? : No
Postcode : B15
Mar 21, 2019
People found this helpful3
An unpleasant experience dealing with Dixons Harborne. We took measures to purchase a property that, it turned out, had already been sold. On investigation it turned out we were used as leverage to force the other party to exchange, incurring significant costs in the process. The agency claimed to... Read Full Review
Comments on Agent Fees
We didn\'t pay fees.
Comments (1)
An unpleasant experience dealing with Dixons Harborne. We took measures to purchase a property that, it turned out, had already been sold. On investigation it turned out we were used as leverage to force the other party to exchange, incurring significant costs in the process. The agency claimed to have not been aware, however correspondence recorded on their own CRM (system) indicated otherwise, that the "previously interested, no longer involved party" had in fact expressed continued interest and intended to exchange the whole time.
Was this helpful?:
O Glennon said about Dixons
Services : Sales( As a Buyer )Date: 21st Mar 2019
An unpleasant experience dealing with Dixons Harborne. We took measures to purchase a property that, it turned out, had already been sold. On investigation it turned out we were used as leverage to force the other party to exchange, incurring significant costs in the process. The agency claimed to have not been aware, however correspondence recorded on their own CRM (system) indicated otherwise, that the "previously interested, no longer involved party" had in fact expressed continued interest and intended to exchange the whole time.
This information was never communicated to us by the agency, and we were none the wiser until a full fortnight after the fact, when they exchanged beneath us, seemingly (but not actually) out of nowhere. After a meeting with the buyer, we discovered that their offer had never been off the table, and that the agency and the sellers' solicitors had been contacting them daily to force the exchange through.
If Dixons had been transparent with the information they knew, we would never have made an offer on the property, let along incurred costs under the pretence that we might have been able to make the exchange.
Further to this, we mystery shopped another apartment several weeks later, only to discover that that was *also* sold, and we were advised that we should rush to exchange in order to beat the other purchasers out of their sale.
Not illegal, but extremely underhanded and makes a mockery of agents that act in good faith and on behalf of potential purchasers.
A wholly unpleasant experience, so much so that even if our dream home came up on Dixons' books, we would avoid.
The UK's Largest Customer Review Website for the Property Industry
By : Adrian
Apr 25, 2019I bought a flat from these agents. It turns out the lease was very short and now its costing a fortune to extend the lease. Dawn green was the agent. What a crook....
Damp and ...
Share On :
1 Star Review
By : 'Ella'
Services : Letting( As a Tenant )
Rent PCM : £525
Would you recommend ? : No
Postcode : B18
Dec 21, 2018
People found this helpful0
Having lived in the property since March. Five days before Christmas we are left with damp and mould in the master bedroom and the kitchen. Discussion with the previous tenant made us aware that Dixons had rented the property previously and were aware of the issues. It even took about 4 months... Read Full Review
Attached Files
Comments on Agent Fees
About average.
Comments (0)Was this helpful?:
Ella said about Dixons
Services : Letting( As a Tenant )Date: 21st Dec 2018
Having lived in the property since March. Five days before Christmas we are left with damp and mould in the master bedroom and the kitchen. Discussion with the previous tenant made us aware that Dixons had rented the property previously and were aware of the issues. It even took about 4 months to get the front door replaced, despite the fact the issues with the door effectively placed one of us under house arrest. We still have issues with mice.
The UK's Largest Customer Review Website for the Property Industry
Managing my house since 2014 ...
Share On :
2 Star Review
By : 'khaled'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : B29
Oct 19, 2018
People found this helpful1
Managing my house since 2014 but keep deducting small amounts with no valid reason. When I ask by mail they do not reply. But overall the branch is above... Read Full Review
Comments on Agent Fees
ok
Comments (0)Managing my house since 2014 but keep deducting small amounts with no valid reason.
Was this helpful?:
khaled bedda said about Dixons
Services : Letting( As a Owner )Date: 19th Oct 2018
Managing my house since 2014 but keep deducting small amounts with no valid reason.
When I ask by mail they do not reply.
But overall the branch is above average
The UK's Largest Customer Review Website for the Property Industry
Whilst trying to rent near ...
Share On :
1 Star Review
By : 'Simon'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : B17
May 20, 2018
People found this helpful0
Whilst trying to rent near our best friends and my son's independent school in Harborne: missed appointments with no apologies, blatant lies ( some of them pointless), and one shockingly offensive comment from one agent! Honestly, wanted to slap him; told him "No need to be... Read Full Review
Comments (0)Was this helpful?:
Simon Ward said about Dixons
Services : Letting( As a Prospective Landlord/Tenant )Date: 20th May 2018
Whilst trying to rent near our best friends and my son's independent school in Harborne: missed appointments with no apologies, blatant lies ( some of them pointless), and one shockingly offensive comment from one agent! Honestly, wanted to slap him; told him "No need to be unpleasant.", went home and started looking for a house to buy instead. Which we did, less than a mounth later. It was that bad!
The UK's Largest Customer Review Website for the Property Industry
A poor start on marketing our ...
Share On :
1 Star Review
Sara
By : 'Allan'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : B17
Feb 18, 2016
People found this helpful6
A poor start on marketing our property both on the internet and by brochure. Too many errors had to be corrected by vendor. Thereafter sales staff involvement and managerial follow up was very... Read Full Review
Comments on Agent Fees
At 1% of sale price it was almost as low as it could be but the total amount still seems to be on the high side.
Comments (0)A poor start on marketing our property both on the internet and by brochure. Too many errors had to be corrected by vendor.
Was this helpful?:
Allan said about Dixons
Services : Sales( As a Vendor )Date: 18th Feb 2016
A poor start on marketing our property both on the internet and by brochure. Too many errors had to be corrected by vendor.
Thereafter sales staff involvement and managerial follow up was very good.
The UK's Largest Customer Review Website for the Property Industry
I decided to use Dixons to ...
Share On :
4 Star Review
Sara
By : 'Carol'
Services : Sales( As a Vendor )
Sold price : £400000
Would you recommend ? : Yes
Postcode : B17
Sep 20, 2015
People found this helpful1
I decided to use Dixons to sell my property following a meeting with Sarah when viewing a property I was considering purchasing. Once the process had commenced I did find that I only had confidence in Sarah as opposed to other members of staff. I felt she was professional as well as putting you at... Read Full Review
Comments on Agent Fees
Dixon are more expensive than other agents in the area
Comments (0)Was this helpful?:
Carol said about Dixons
Services : Sales( As a Vendor )Date: 20th Sep 2015
I decided to use Dixons to sell my property following a meeting with Sarah when viewing a property I was considering purchasing. Once the process had commenced I did find that I only had confidence in Sarah as opposed to other members of staff. I felt she was professional as well as putting you at ease and listening to her show prospective buyers around my property she took the time to get to know the property and the clients needs she was dealing with. She was always punctual for viewings. The property sold within a few weeks of being on the market which I feel was down to Sarah ( and the fact I have a nice home!) At the time I used Dixons I feel the Harborne branch was really the face of Sarah.
The UK's Largest Customer Review Website for the Property Industry
Sara was very efficient in ...
Share On :
4 Star Review
Sara
By : 'Charlie'
Services : Sales( As a Buyer )
Sold price : £327500
Would you recommend ? : Yes
Postcode : B17
Sep 16, 2015
People found this helpful0
Sara was very efficient in finding the right type of properties for me to view during the sales process and I was very pleased with the recommendation she gave for the property that ended up becoming my new home. In all her communication with me was excellent and ensured for on time viewings and a... Read Full Review
Comments (0)Was this helpful?:
Charlie said about Dixons
Services : Sales( As a Buyer )Date: 16th Sep 2015
Sara was very efficient in finding the right type of properties for me to view during the sales process and I was very pleased with the recommendation she gave for the property that ended up becoming my new home. In all her communication with me was excellent and ensured for on time viewings and a good level of knowledge on the properties she showed me round. In general I was pleased with the service that she and other members of Dixons provided.
The UK's Largest Customer Review Website for the Property Industry
Dixons were very good at ...
Share On :
4 Star Review
Sara
By : 'Tony'
Services : Sales( As a Vendor )
Sold price : £118500
Would you recommend ? : Yes
Postcode : B17
Sep 13, 2015
People found this helpful1
Dixons were very good at getting and managing viewings, even though the property was not listed on their website or Rightmove for a while. They were overly pushy on offers that we did not want to accept - and we have been proven right to not accept them as higher offers subsequently came in. The... Read Full Review
Comments (0)Was this helpful?:
Tony said about Dixons
Services : Sales( As a Vendor )Date: 13th Sep 2015
Dixons were very good at getting and managing viewings, even though the property was not listed on their website or Rightmove for a while. They were overly pushy on offers that we did not want to accept - and we have been proven right to not accept them as higher offers subsequently came in. The sales process was a little painful and Dixons did not manage it as well as they might, although once my wife started working closely with them things began to move better. We put three flats on the market with them. This first one has now sold but the other two are progressing (I think) slowly but again could be managed a bit harder.
The UK's Largest Customer Review Website for the Property Industry
I found Sara professional, ...
Share On :
5 Star Review
Sara
By : 'Barbi'
Services : Sales( As a Buyer )
Sold price : £135000
Would you recommend ? : Yes
Postcode : B17
Sep 7, 2015
People found this helpful0
I found Sara professional, enthusiastic and straight forward to deal with. She moved things along quickly for me and was helpful in telling me what I could do with the property to maximise rent from it. She obviously knew the property and the market well to be able to help me. I would not... Read Full Review
What agent could do to change your mind?
Perfectly acceptable
Comments on Agent Fees
Perfectly acceptable
Comments (0)Was this helpful?:
Barbi said about Dixons
Services : Sales( As a Buyer )Date: 7th Sep 2015
I found Sara professional, enthusiastic and straight forward to deal with. She moved things along quickly for me and was helpful in telling me what I could do with the property to maximise rent from it. She obviously knew the property and the market well to be able to help me. I would not hesitate to use Dixons again for buying or selling. She was really efficient and got back to me quickly with answers when I called - this is important to me
The UK's Largest Customer Review Website for the Property Industry
Due to a sellers decision to ...
Share On :
5 Star Review
Sara
By : 'Romaine'
Services : Sales( As a Buyer )
Sold price : £158000
Rent PCM : £800
Would you recommend ? : Yes
Postcode : B17
Sep 6, 2015
People found this helpful0
Due to a sellers decision to pull out at the last minute I was thoroughly disappointed and dishearten and almost in the verge of giving up the idea of buying a property in Birmingham. Sarah understood my plight and came to my rescue and helped me reverse my idea and ended up in purchasing the... Read Full Review
Comments (0)Due to a sellers decision to pull out at the last minute I was thoroughly disappointed and dishearten and almost in the verge of giving up the idea of buying a property in Birmingham. Sarah understood my plight and came to my rescue and helped me reverse my idea and ended up in purchasing the property of which I am now the proud owner
Was this helpful?:
Romaine said about Dixons
Services : Sales( As a Buyer )Date: 6th Sep 2015
Due to a sellers decision to pull out at the last minute I was thoroughly disappointed and dishearten and almost in the verge of giving up the idea of buying a property in Birmingham. Sarah understood my plight and came to my rescue and helped me reverse my idea and ended up in purchasing the property of which I am now the proud owner
Sara;s approach in the entire process is highly commendable .Sarah is always very polite and a good listener and successfully negotiated the sale ,making sure the same mistake is not repeated by the seller this time.
I would be very happy to engage Sarah for any future dealings and no doubt will be recommending her to my close friends and families
The UK's Largest Customer Review Website for the Property Industry
Dixons have been utterly ...
Share On :
1 Star Review
By : 'Matthew'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : B29
Feb 15, 2014
People found this helpful4
Dixons have been utterly incompetent when dealing with us. We arranged a viewing of a property to rent and the agent, Emma, didn't bother turning up. We called the office who were unable to contact to her, so she had clearly just gone home. Despite this we were keen and decided to arrange... Read Full Review
What agent could do to change your mind?
1. She would have actually turned up to our initially appointment. 2. She wouldn\'t have organised several groups to attend a viewing at the same time, leaving us to turn up to a house that was already signed. 3. She wouldn\'t have been so rude and tried to imply it was our fault that she didn\'t turn up when it was clearly just because she couldn\'t be bothered.
Comments (0)Dixons have been utterly incompetent when dealing with us. We arranged a viewing of a property to rent and the agent, Emma, didn't bother turning up. We called the office who were unable to contact to her, so she had clearly just gone home.
Was this helpful?:
Matthew said about Dixons
Services : Letting( As a Prospective Landlord/Tenant )Date: 15th Feb 2014
Dixons have been utterly incompetent when dealing with us. We arranged a viewing of a property to rent and the agent, Emma, didn't bother turning up. We called the office who were unable to contact to her, so she had clearly just gone home.
Despite this we were keen and decided to arrange another viewing. This time the agent was there but she had arranged for 3 groups to come at the same time. By the time we arrived one of the groups had already paid the holding fee meaning we couldn't see the house.
When we asked her why she didn't bother turning up she was rude and claimed it was our fault because we hadn't confirmed the appointment, despite being up since 6am and having received no phone call to confirm. She argued that we must have given the wrong number, however the office had had no issue contacting us so this was a lie. She was totally unapologetic and claimed that they were unwilling to waste time turning up to unconfirmed appointments. Apparently they are fine with us wasting our time by turning up to view a house that has already been signed though!
The UK's Largest Customer Review Website for the Property Industry
1 - 11 of 11 items
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
