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Let Direct NE
3.7/5, 33 Reviews
70% Recommended
100% letting valuation accuracy
83% letting fee satisfaction
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Let Direct NE
566 Durham Road,NE9 6HX
Certified Customer Experience
Report Summary
Report generated on (17 April 2025 @ 17:05:58)
Customer Experience
Awards Won
Recent Customer Reviews From
Clients Of This Agent
Mark on 29th Aug 2024
1 Star Review
Me and my partner have been left to live from our bedroom with our dog, as the whole bottom of my house has been pulled apart, no notice to my self or anyone else, and when called they said would call back, they chose to ignore this and just leave us in the dark, my sofa has been ruined and the house is a mess, and they claim they new nothing about it either, don't use this company at all
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
GC on 6th Mar 2024
1 Star Review
Unprofessional, Rude and arrogant. This company doesn't know how to look after the properties in there care. The staff are lazy and clueless and I'm still being polite using these words.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Would give 0 if I could on 23rd Dec 2022
1 Star Review
Disgusting lived in the house less than 1 year had so many issues now have mold in my bedroom where my 5 year old son sleeps and my partner has severe asthma. All they say is report it on fix flo, no help no compassion and get comments like... "well you don't lock your son in there do you" and "your not the only person in the world with these issues" unprofessional and nasty comments
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Amanda on 5th Jul 2022
1 Star Review
Rented a property Feb2nd 2022 through Let Direct NE.
List of problems :-
Open sewage pipe where we were assured a toilet was to be placed before we took over tenancy. Took over a month to sort .
Cracks all across ceilings and walls.
Plug socket hanging off wall.
Light fittings not secured correctly and so low the door hit the lightbulb.
Electricity to garage cut, no power.
Gloss paint splashed over flooring and rubbed off carpets leaving marks.
TV Ariel and phone line cut.
Broken radiator. Radiators with no way to control.
Built in oven not fitted to unit.
Garden like a rubbish tip.
Damp in the kitchen.
Rickety broken toilet seat.
No gas certification (which was eventually carried out by our neighbour who still hasn’t been paid).
Porch window needed replacing.
The shoddiest paintwork and finishes imaginable.
5 months on and still awaiting broken radiator to be replaced.
Thank you Veteran Services, Let Direct NE and WH Turton Investments Ltd who have given me some of the most stressful and expensive days of 2022.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Daniel on 1st Jul 2022
1 Star Review
I wouldn’t rent a property through let direct ever again, we went without heating in our house for over 2 months and a leak through the sitting room roof took at least 2 weeks to fix. They would be alright if there were no problems with the property. Terrible service to fix the problems and seemed like I was pushed under the carpet.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
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"Excellent and friendly..."
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5 Star Review
Julie
David
By : 'Lynn'
Services : Letting(As a Tenant)
Rent PCM : £550
Would you recommend ? : Yes
Postcode : DH3
Oct 16, 2018
People found this helpful0
The first positive service I have had in years from a letting agent. They have been very helpful and I have happily moved into the property and every thing was as promised. It makes such a difference when you rent a property that there is 'honest' customer care.
Comments on Agent Fees
Great. Limited fees so very happy.
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Latest Reviews
Would give 0 if I could
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 83.00% | £360 | £900 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 5 | 0 | 18 | 9 | 0 | 0 | 0 | 0 | 0 | 1 |
Address
Let Direct NE
566 Durham Road, Gateshead, Tyne & Wear
NE9 6HX
0191 491 0500
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Me and my partner have been ...
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1 Star Review
By : 'Mark'
Branch : Gateshead, 566 Durham Road
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : NE62
Aug 29, 2024
People found this helpful0
Me and my partner have been left to live from our bedroom with our dog, as the whole bottom of my house has been pulled apart, no notice to my self or anyone else, and when called they said would call back, they chose to ignore this and just leave us in the dark, my sofa has been ruined and the ... Read Full Review
Attached Files
Comments (0)
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Mark said about Let Direct NE
Services : Letting( As a Tenant )Date: 29th Aug 2024
Me and my partner have been left to live from our bedroom with our dog, as the whole bottom of my house has been pulled apart, no notice to my self or anyone else, and when called they said would call back, they chose to ignore this and just leave us in the dark, my sofa has been ruined and the house is a mess, and they claim they new nothing about it either, don't use this company at all
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Unprofessional, Rude and ...
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1 Star Review
By : 'GC'
Branch : Gateshead, 566 Durham Road
Services : Letting( As a Tenant )
Rent PCM : £500
Would you recommend ? : No
Postcode : DL14
Mar 6, 2024
People found this helpful0
Unprofessional, Rude and arrogant. This company doesn't know how to look after the properties in there care. The staff are lazy and clueless and I'm still being polite using these ... Read Full Review
Comments (0)Was this helpful?:
GC said about Let Direct NE
Services : Letting( As a Tenant )Date: 6th Mar 2024
Unprofessional, Rude and arrogant. This company doesn't know how to look after the properties in there care. The staff are lazy and clueless and I'm still being polite using these words.
The UK's Largest Customer Review Website for the Property Industry
Disgusting lived in the house ...
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1 Star Review
Julie
By : 'Would'
Branch : Gateshead, 566 Durham Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : DL15
Dec 23, 2022
People found this helpful3
Disgusting lived in the house less than 1 year had so many issues now have mold in my bedroom where my 5 year old son sleeps and my partner has severe asthma. All they say is report it on fix flo, no help no compassion and get comments like... "well you don't lock your son in there do ... Read Full Review
Attached Files
Comments (0)Was this helpful?:
Would give 0 if I could said about Let Direct NE
Services : Letting( As a Tenant )Date: 23rd Dec 2022
Disgusting lived in the house less than 1 year had so many issues now have mold in my bedroom where my 5 year old son sleeps and my partner has severe asthma. All they say is report it on fix flo, no help no compassion and get comments like... "well you don't lock your son in there do you" and "your not the only person in the world with these issues" unprofessional and nasty comments
The UK's Largest Customer Review Website for the Property Industry
Rented a property Feb2nd 2022 ...
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1 Star Review
By : 'Amanda'
Branch : Gateshead, 566 Durham Road
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : No
Postcode : DL13
Jul 5, 2022
People found this helpful2
Rented a property Feb2nd 2022 through Let Direct NE. List of problems :- Open sewage pipe where we were assured a toilet was to be placed before we took over tenancy. Took over a month to sort . Cracks all across ceilings and walls. Plug socket hanging off wall. Light fittings not secured ... Read Full Review
Comments (0)Rented a property Feb2nd 2022 through Let Direct NE.
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Amanda Louise said about Let Direct NE
Services : Letting( As a Tenant )Date: 5th Jul 2022
Rented a property Feb2nd 2022 through Let Direct NE.
List of problems :-
Open sewage pipe where we were assured a toilet was to be placed before we took over tenancy. Took over a month to sort .
Cracks all across ceilings and walls.
Plug socket hanging off wall.
Light fittings not secured correctly and so low the door hit the lightbulb.
Electricity to garage cut, no power.
Gloss paint splashed over flooring and rubbed off carpets leaving marks.
TV Ariel and phone line cut.
Broken radiator. Radiators with no way to control.
Built in oven not fitted to unit.
Garden like a rubbish tip.
Damp in the kitchen.
Rickety broken toilet seat.
No gas certification (which was eventually carried out by our neighbour who still hasn’t been paid).
Porch window needed replacing.
The shoddiest paintwork and finishes imaginable.
5 months on and still awaiting broken radiator to be replaced.
Thank you Veteran Services, Let Direct NE and WH Turton Investments Ltd who have given me some of the most stressful and expensive days of 2022.
The UK's Largest Customer Review Website for the Property Industry
I wouldn’t rent a ...
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1 Star Review
By : 'Daniel'
Branch : Gateshead, 566 Durham Road
Services : Letting( As a Tenant )
Rent PCM : £475
Would you recommend ? : No
Postcode : DH2
Jul 1, 2022
People found this helpful4
I wouldn’t rent a property through let direct ever again, we went without heating in our house for over 2 months and a leak through the sitting room roof took at least 2 weeks to fix. They would be alright if there were no problems with the property. Terrible service to fix the problems ... Read Full Review
Comments (0)Was this helpful?:
Daniel Hopkinson said about Let Direct NE
Services : Letting( As a Tenant )Date: 1st Jul 2022
I wouldn’t rent a property through let direct ever again, we went without heating in our house for over 2 months and a leak through the sitting room roof took at least 2 weeks to fix. They would be alright if there were no problems with the property. Terrible service to fix the problems and seemed like I was pushed under the carpet.
The UK's Largest Customer Review Website for the Property Industry
It is helpful and good. Thank ...
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5 Star Review
Julie
David
By : 'Tsz'
Branch : Gateshead, 566 Durham Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NE3
Apr 29, 2021
People found this helpful0
It is helpful and good. Thank you Julie and david. friends of Hong Konger. thank you for patient to help me to rent a ... Read Full Review
Comments (0)Was this helpful?:
Tsz Kin Patrick Sun said about Let Direct NE
Services : Letting( As a Tenant )Date: 29th Apr 2021
It is helpful and good. Thank you Julie and david. friends of Hong Konger. thank you for patient to help me to rent a flat.
The UK's Largest Customer Review Website for the Property Industry
It is helpful and good. Thank ...
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5 Star Review
Julie
David
By : 'Tsz'
Branch : Gateshead, 566 Durham Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NE3
Apr 29, 2021
People found this helpful0
It is helpful and good. Thank you Julie and david. friends of Hong Konger. thank you for patient to help me to rent a ... Read Full Review
Comments (0)Was this helpful?:
Tsz Kin Patrick Sun said about Let Direct NE
Services : Letting( As a Tenant )Date: 29th Apr 2021
It is helpful and good. Thank you Julie and david. friends of Hong Konger. thank you for patient to help me to rent a flat.
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Do not rent with Let Direct ...
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1 Star Review
By : 'Clowns'
Branch : Gateshead, 566 Durham Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NE9
Feb 1, 2021
People found this helpful6
Been renting for over a decade now and Let Direct NE are by far the worst letting agency I've ever come across. They're only great if nothing goes wrong and will keep in touch when rent is due. God forbid you have a repair that needs to be done, or one of their half-competent repairmen ... Read Full Review
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Clowns said about Let Direct NE
Services : Letting( As a Tenant )Date: 1st Feb 2021
Been renting for over a decade now and Let Direct NE are by far the worst letting agency I've ever come across. They're only great if nothing goes wrong and will keep in touch when rent is due. God forbid you have a repair that needs to be done, or one of their half-competent repairmen messes something up, then it's radio silence, or you're left footing the bill to fix it yourself. At one point I had to threaten them with the ombudsman to have the boiler fixed. Minor repairs have gone undressed for 5+ years so I just stopped asking. Do not waste your time/sanity and rent with literally anyone else.
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Brilliant Service from Let ...
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5 Star Review
Julie
By : 'Alana'
Branch : Gateshead, 566 Durham Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : DH9
Nov 2, 2020
People found this helpful0
Brilliant Service from Let Direct NE, first time I have rented a property & it was really well managed, I was supported throughout & talked through everything so I understood what to expect. Service was great even though we are struggling through COVID-19 Pandemic. Julie was able to ... Read Full Review
Comments (0)Was this helpful?:
Alana Coxon said about Let Direct NE
Services : Letting( As a Tenant )Date: 2nd Nov 2020
Brilliant Service from Let Direct NE, first time I have rented a property & it was really well managed, I was supported throughout & talked through everything so I understood what to expect. Service was great even though we are struggling through COVID-19 Pandemic. Julie was able to help with everything.
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Great Customer ...
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5 Star Review
Julie
By : 'Gemma'
Branch : Gateshead, 566 Durham Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : DH7
Feb 24, 2020
People found this helpful0
The staff at let direct were very helpful and professional. They got us into our new home at very short notice without any ... Read Full Review
Comments (0)Was this helpful?:
Gemma said about Let Direct NE
Services : Letting( As a Tenant )Date: 24th Feb 2020
The staff at let direct were very helpful and professional. They got us into our new home at very short notice without any problems.
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Friendly ...
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5 Star Review
By : 'David'
Branch : Gateshead, 566 Durham Road
Services : Letting( As a Tenant )
Rent PCM : £580
Would you recommend ? : Yes
Postcode : NE38
Nov 27, 2019
People found this helpful0
The staff at Let Direct NE have been polite and helpful in regard to myself moving into my new home and i appreciate their cooperation. Many thanks David ... Read Full Review
Comments (0)The staff at Let Direct NE have been polite and helpful in regard to myself moving into my new home and i appreciate their cooperation.
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David Forster said about Let Direct NE
Services : Letting( As a Tenant )Date: 27th Nov 2019
The staff at Let Direct NE have been polite and helpful in regard to myself moving into my new home and i appreciate their cooperation.
Many thanks
David Forster
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I would highly recommend Let ...
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5 Star Review
Julie
Michael
By : 'Geraldine'
Branch : Gateshead, 566 Durham Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NE8
Dec 20, 2018
People found this helpful0
The staff at let direct were very helpful and professional. They got us into our new home at very short notice without any ... Read Full Review
Comments on Agent Fees
The agent fees were reasonable.
Comments (0)Was this helpful?:
Geraldine said about Let Direct NE
Services : Letting( As a Tenant )Date: 20th Dec 2018
The staff at let direct were very helpful and professional. They got us into our new home at very short notice without any problems.
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Excellent and friendly ...
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5 Star Review
Julie
David
By : 'Lynn'
Branch : Gateshead, 566 Durham Road
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : Yes
Postcode : DH3
Oct 16, 2018
People found this helpful0
The first positive service I have had in years from a letting agent. They have been very helpful and I have happily moved into the property and every thing was as promised. It makes such a difference when you rent a property that there is 'honest' customer ... Read Full Review
Comments on Agent Fees
Great. Limited fees so very happy.
Comments (0)Was this helpful?:
Lynn D said about Let Direct NE
Services : Letting( As a Tenant )Date: 16th Oct 2018
The first positive service I have had in years from a letting agent. They have been very helpful and I have happily moved into the property and every thing was as promised. It makes such a difference when you rent a property that there is 'honest' customer care.
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Delightful ...
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5 Star Review
By : 'Harrison'
Branch : Gateshead, 566 Durham Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NE9
Oct 16, 2018
People found this helpful0
Managed to get everything sorted out quickly and the staff displayed good flexibility in helping us get sorted. Very happy overall with the ... Read Full Review
Comments on Agent Fees
Reasonable agent fees
Comments (0)Was this helpful?:
Harrison said about Let Direct NE
Services : Letting( As a Tenant )Date: 16th Oct 2018
Managed to get everything sorted out quickly and the staff displayed good flexibility in helping us get sorted. Very happy overall with the experience
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New ...
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5 Star Review
Julie
Michael
By : 'Kate'
Branch : Gateshead, 566 Durham Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : DH3
Oct 8, 2018
People found this helpful0
Highly recommend as a first time landlord, staff are extremely friendly and helped me along every step of the way. Staff were quick to respond with any enquiries I had and definitely will be using them in the ... Read Full Review
Comments (0)Was this helpful?:
Kate said about Let Direct NE
Services : Letting( As a Owner )Date: 8th Oct 2018
Highly recommend as a first time landlord, staff are extremely friendly and helped me along every step of the way. Staff were quick to respond with any enquiries I had and definitely will be using them in the future!
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Poor ...
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2 Star Review
By : 'Hulio'
Branch : Gateshead, 566 Durham Road
Services : Letting( As a Tenant )
Rent PCM : £575
Would you recommend ? : No
Postcode : DH22
Jul 7, 2018
People found this helpful6
Rented from let direct for nearly 7 years. Although they are very friendly to speak to and they say all of the right things, when it comes to the nitty gritty part of property management , nothing seems to happen, in fact the property management side of things is none existent! Regardless of how ... Read Full Review
Comments on Agent Fees
A one off fee - yes A yearly fee to change a date on a bit of paper when you’ve been there for years- no
Comments (2)Rented from let direct for nearly 7 years.
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Hulio said about Let Direct NE
Services : Letting( As a Tenant )Date: 7th Jul 2018
Rented from let direct for nearly 7 years.
Although they are very friendly to speak to and they say all of the right things, when it comes to the nitty gritty part of property management , nothing seems to happen, in fact the property management side of things is none existent! Regardless of how many photographs you take or how many faults you'll raise to them, they just say 'we'll speak to the handy man and he'll be in touch' .....it never happens.
On the plus side... they only bother you once a year when house and gas inspection is due.
To summarise , if you would rather fix/Repair things yourself, out of your own pocket, have zero communication with the letting agents then let direct is for you...
If you expect a professional service and prompt response to any service or repairs that may need carried out then go elsewhere.
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By : Moya Turner
Jan 30, 2019I know this is a late reply I'm having the same issue, I've been living in my flat for almost 7 years now and they're now demanding £75 "renewal fee". How did you get out of paying it if...
Fantastic ...
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5 Star Review
David
By : 'Victoria'
Branch : Gateshead, 566 Durham Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : NE11
Jul 3, 2018
People found this helpful0
I have used Let Direct for the last 8 years to let my property and have found them exceptionally helpful and friendly. Always available when you need them and have had no issues at all. Great service - thank ... Read Full Review
Comments (0)Was this helpful?:
Victoria S said about Let Direct NE
Services : Letting( As a Owner )Date: 3rd Jul 2018
I have used Let Direct for the last 8 years to let my property and have found them exceptionally helpful and friendly. Always available when you need them and have had no issues at all. Great service - thank you!!
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Liars and deceivers flooded ...
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1 Star Review
By : 'Kerry'
Branch : Gateshead, 566 Durham Road
Services : Letting( As a Tenant )
Rent PCM : £360
Would you recommend ? : No
Postcode : DH98
Jul 1, 2018
People found this helpful7
Staff at Gateshead deceive and lie when they need to provide the small print of their own contracts. The responsibility seems to rest in the tennant to do structural work as well as take care of mould and general external disrepair. All supposedly due to an awkward landlady, they all squirm and ... Read Full Review
Comments on Agent Fees
Had to pay twice as they held up the process
Comments (3)Was this helpful?:
Kerry p said about Let Direct NE
Services : Letting( As a Tenant )Date: 1st Jul 2018
Staff at Gateshead deceive and lie when they need to provide the small print of their own contracts. The responsibility seems to rest in the tennant to do structural work as well as take care of mould and general external disrepair. All supposedly due to an awkward landlady, they all squirm and evade their legal duties even when personal property is damaged beyond repair and properties are uninhabitable. Please I emplore you avoid this place avoid these typical greasy real estate rodents.
The UK's Largest Customer Review Website for the Property Industry
By : Kinza
May 5, 2020Absolute waste of time, they had us waiting over a week with no contact to then be told it won’t be going ahead! Never had such bad service from an estate agent before!! David was the letting ...
Fantastic service. Fantastic ...
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5 Star Review
Julie
By : 'Liz'
Branch : Gateshead, 566 Durham Road
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : Yes
Postcode : NE36
Jun 18, 2018
People found this helpful0
The whole team in Low Fell made our rental journey easy, from the viewing to the move. Thank you to you ... Read Full Review
Comments on Agent Fees
Very reasonable
Comments (0)Was this helpful?:
Liz & Bob said about Let Direct NE
Services : Letting( As a Tenant )Date: 18th Jun 2018
The whole team in Low Fell made our rental journey easy, from the viewing to the move. Thank you to you all.
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Excellent ...
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5 Star Review
Michael
By : 'kim'
Branch : Gateshead, 566 Durham Road
Services : Letting( As a Tenant )
Rent PCM : £495
Would you recommend ? : Yes
Postcode : TS24
Jun 18, 2018
People found this helpful0
Friendly staff, very quick process, and issues are dealt with quickly. Love my house and feel very happy that I chose ... Read Full Review
Comments on Agent Fees
Good
Comments (0)Was this helpful?:
kim said about Let Direct NE
Services : Letting( As a Tenant )Date: 18th Jun 2018
Friendly staff, very quick process, and issues are dealt with quickly. Love my house and feel very happy that I chose letdirect.
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