I have very hard time with this agency as I’m fighting with one person there who is speaking for whole agency and her attitude to customer is so poor as it can get. As a tenant and Landlord I would avoid them! I’m super Unhappy and disappointed from this agency.... Read Full Review

We got this flat by the Royal Arsenal Residential, but 1st Avenue Greenwich managed it. They've suggested rent increase to the landlord in the middle of pandemic and since we refused and stayed on a monthly rolling contract - we got asked for property inspection more in 5 months than on... Read Full Review

Amy Murrell was great and after we viewed a few properties that were not right for us she found alternatives that suited what we were looking for. In the end she helped us to find the perfect property. Excellent friendly service and efficient answer... Read Full Review

I left a very positive review on this portal about the renting process and the maintenance throughout the tenancy. But had a very BAD experience with the CHECKOUT and RETURNING THE DEPOSIT. It was just a NIGHTMARE with 1st Avenue. They did everything to Deduct from the deposit as much as they... Read Full Review

Amy was amazing! She was literally at our beacon call all day throughout the process of offers and agreements, and guided us through the process end to end. From the start of the process, taking us to viewings she was knowledgable and accommodating. Renting and looking for properties can be... Read Full Review

We had a very bed Experience with 1Avenue Team. As tenants they did everything they could to deduct our deposits.... the behavior of the property management was super rude and careless. It taking us already few months to sort out our deposit, and the team is not helpful at all. I would... Read Full Review

1st Avenue (Greenwich branch) was our property manager for 3 years, and I can wholeheartedly recommend their services. The property management team was caring, responsive and friendly. To be quite honest, maintenance services may sometimes be not as prompt as one would wish, however the quality of ... Read Full Review

An extremely high standard of customer cae from Roberto Nobrega and Niamh Giles. (Greenwich Branch) Prompt, responsive, patient and able to signpost... Read Full Review

Our experience with 1st Avenue has been excellent!! Amy Murrell took care of everything extremely fast and adjusted to our schedule to show a flat we were interested in. Amy is really friendly and she is always looking to provide the best service. I really recommend this agency if you... Read Full Review

I've been partnering with 1stAvenue in the last 3 years, and all that time they've been supportive and attentive to my needs. My void periods have been minimal (a few days), and the quality of tenants they provided has also been... Read Full Review

This company has no idea how to deal with people that have professional Jobs and work or how to deal with a tenancy with 2 tenants. We had to chase the agency for our check-in report which was not correct. They gave us the wrong meter number which resulted in us receiving a massive electricity... Read Full Review

Very helpful and attentive service from start to finish. No particularly negative experiences or instances to mention as regards the service... Read Full Review

Since Olivia took over she's smoothed the issues I've previously had, demonstrating understanding, empathy and professional attention to... Read Full Review

I have recently completed my renewal with Emily and she has been so quick and efficient and helpful throughout the while process - thank you so much... Read Full Review

The Greenwich office team is very professional and goes beyond its duties. In this challenging environment Ashleigh and Helen went truly far to bring in buyer for my flat. This agency was recommended to me and I'm happy to recommend this team to anyone. Great job... Read Full Review

Exceptionally professional service with incredibly helpful staff, who really go the extra mile. Fast responses, clear on the application/renting process with help where needed for the tenant. As I was moving from overseas, I felt it would be more a more arduous process, but the entire letting... Read Full Review

Amber has been amazing! She has kept me updated from day one, and helped get everything sorted with my landlord! I am really happy with the experience and know that i can call 1st avenue whenever i have a problem, because there friendly and approachable! Amber and the property management team have... Read Full Review

Found all members of staff very helpful from the start of the rental period to the very end. Always answered any queries I had quickly with no fuss. Olivia Akers was a great help with the checkout keeping me up to date with the process & even reminding me of the date when I had to give notice... Read Full Review

Only 1 star because zero stars is not an option. Literally the worst agency I've ever had the misfortune of dealing with. They appear friendly and professional when viewing a property but as soon as they've taken your money, they are the most incompetent and unprofessional service you... Read Full Review

One of the worst agencies I have ever come across. They only care about the landlord and not so much about the tenants. They would not wait 5 minutes past their weekday working hours (7pm) in order for me to get there after work and sign the tenancy agreement (which, surely, is quite important).... Read Full Review