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Plymouth, PL4
4.6/5, 27 Reviews
85% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
99% letting fee satisfaction
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"Appalling..."
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1 Star Review
Jordan
Luke
By : 'Anonymous'
Services : Sales(Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : PL
Mar 27, 2018
People found this helpful0
Appalling service from Haart Plymouth from the get go... they made promises they didn't keep, made up dates etc in our contract - which luckily we kept a copy of. Took an age to get our key back to us... and still have their sign outside our house! Embarrassed to have used them despite being told of friends bad experiences with them. Hope no one else makes the same mistake we did.
Comments on Agent Fees
Agents fees are insanely cheap - but you get what you pay for don’t you.
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By : ross
Mar 29, 2018Hello, Thank you for taking the time to review us, we were naturally concerned to note your comments about your experience. We would like to opportunity to review your experience so that we can make improvements. If you would like us to do this please email full details to help@haart.co.uk where our senior management team will look into the issues you have raised.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £112,000 | £223,000 |
| Lettings | 100% | 99% | £795 | £795 |
Address
haart
39 Mutley Plain, Plymouth, Devon
PL4 6JQ
01752 674000
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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5 Star Review
Jayne
By : 'Kerri'
Services : Land & New Homes
Would you recommend ? : Yes
Postcode : PL1
Dec 14, 2023
People found this helpful0
I have recently completed on my home purchase through Haart plymouth. It was a very long and stressful process due to vendor and solicitors. I can't thank Harrt enough for all the help over the passed 19months. I would especially like to thank Jayne Edwards I don't think I would have... Read Full Review
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Kerri said about haart
Services : Land & New Homes( )Date: 14th Dec 2023
I have recently completed on my home purchase through Haart plymouth. It was a very long and stressful process due to vendor and solicitors. I can't thank Harrt enough for all the help over the passed 19months. I would especially like to thank Jayne Edwards I don't think I would have made it this far with out all your help and support. You have been a absolute superstar answered all my questions and helped me chase for completion. This woman deserves a promotion or payrise in my opinion Thank you so much ?
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Nothing is too ...
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5 Star Review
Jordan
By : 'Carl'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : PL2
Sep 13, 2018
People found this helpful0
Jordan was absolutely fantastic in getting exactly what I wanted, I would def recommend this firm to anyone. Again many thanks... Read Full Review
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Carl said about haart
Services : Letting( As a Owner )Date: 13th Sep 2018
Jordan was absolutely fantastic in getting exactly what I wanted, I would def recommend this firm to anyone. Again many thanks Haart.
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Amazing ...
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5 Star Review
Jordan
By : 'Jodie'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : PL5
Jun 1, 2018
People found this helpful0
Absolutely amazing service! Jordan was amazing in making sure the purchase of our new home went through smoothly and efficiently. Kept us up to date with everything. Couldn't not fault the service! Thankyou so much... Read Full Review
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Jodie Yeoman said about haart
Services : Sales( As a Buyer )Date: 1st Jun 2018
Absolutely amazing service! Jordan was amazing in making sure the purchase of our new home went through smoothly and efficiently. Kept us up to date with everything. Couldn't not fault the service! Thankyou so much Jordan!
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FANTASTIC ...
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5 Star Review
Jordan
By : 'Roz'
Services : Other
Would you recommend ? : Yes
Postcode : PL20
May 14, 2018
People found this helpful0
Thank you Jordan for all your help and extra help trying to sort out our sale. You went well beyond the normal remit for an estate agent. A pleasure working with you - much... Read Full Review
Comments on Agent Fees
N/A
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Roz Potter said about haart
Services : Other( )Date: 14th May 2018
Thank you Jordan for all your help and extra help trying to sort out our sale. You went well beyond the normal remit for an estate agent. A pleasure working with you - much appreciated.
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By : ross collings
May 16, 2018Hi Roz, Thank you for you kind review of our Plymouth branch, we're thrilled to hear Jordan went the extra effort with your sale and that it was a pleasurable...
Can't speak highly ...
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5 Star Review
By : 'Joe'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : PL4
Apr 27, 2018
People found this helpful0
We can't speak highly enough of our experience with Alannah and the Haart Plymouth team. We were first-time homebuyers with very little knowledge about how to find the right place. We met with a couple of estate agents before Alannah, but we knew instantly that she was the one for us. She is... Read Full Review
Comments (1)We can't speak highly enough of our experience with Alannah and the Haart Plymouth team. We were first-time homebuyers with very little knowledge about how to find the right place. We met with a couple of estate agents before Alannah, but we knew instantly that she was the one for us. She is very honest, approachable and not pushy like other estate agents we have had dealings with. All of this really helped to take the pressure off of us.
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Joe Bischler said about haart
Services : Sales( As a Buyer )Date: 27th Apr 2018
We can't speak highly enough of our experience with Alannah and the Haart Plymouth team. We were first-time homebuyers with very little knowledge about how to find the right place. We met with a couple of estate agents before Alannah, but we knew instantly that she was the one for us. She is very honest, approachable and not pushy like other estate agents we have had dealings with. All of this really helped to take the pressure off of us.
We never felt forced to make an offer and when we finally found âthe oneâ, Alannah walked us through every step of the negotiations, raised directly with our people and so listers to ease the pressure on us, and even put us in contact with the seller who left us a whole range of furnisher. We are of that age where we have several friends looking for homes, and we always recommend Alannah and the Haart Plymouth team to them.
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By : ross collings
Apr 30, 2018Hi Joe, Thank you very much for your 5-star review of our Plymouth branch. We're thrilled to hear of your high praise for...
Appalling ...
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1 Star Review
Jordan
Luke
By : 'Anonymous'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : PL
Mar 27, 2018
People found this helpful0
Appalling service from Haart Plymouth from the get go... they made promises they didn't keep, made up dates etc in our contract - which luckily we kept a copy of. Took an age to get our key back to us... and still have their sign outside our house! Embarrassed to have used them despite being... Read Full Review
Comments on Agent Fees
Agents fees are insanely cheap - but you get what you pay for don’t you.
Comments (1)Was this helpful?:
Anonymous unhappy customer said about haart
Services : Sales( Prospective Vendor/Buyer )Date: 27th Mar 2018
Appalling service from Haart Plymouth from the get go... they made promises they didn't keep, made up dates etc in our contract - which luckily we kept a copy of. Took an age to get our key back to us... and still have their sign outside our house! Embarrassed to have used them despite being told of friends bad experiences with them. Hope no one else makes the same mistake we did.
The UK's Largest Customer Review Website for the Property Industry
By : ross
Mar 29, 2018Hello, Thank you for taking the time to review us, we were naturally concerned to note your comments about your experience. We would like to opportunity to review your experience so that we can...
Jenny metthews brilliant at ...
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5 Star Review
Jennifer
By : 'Mr'
Services : Sales( As a Vendor )
Sold price : £117
Would you recommend ? : Yes
Postcode : PL48
Mar 12, 2018
People found this helpful1
Jenny metthews brilliant at sales a natural 10/10 this young woman should be running her own branch .got bags of common... Read Full Review
Comments on Agent Fees
Ok
Comments (1)Was this helpful?:
Mr G wood said about haart
Services : Sales( As a Vendor )Date: 12th Mar 2018
Jenny metthews brilliant at sales a natural 10/10 this young woman should be running her own branch .got bags of common sence.x
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By : ross
Mar 12, 2018Hi Mr G Wood, Thank you for your kind review, we're pleased to hear this glowing feedback of Jenny. We will pass this...
We bought and sold through ...
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5 Star Review
Jordan
By : 'Mr'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : PL12
Jan 26, 2018
People found this helpful0
We bought and sold through Haart we sold our own house on the first day of 'open house. Jordan kept us informed throughout the process. Always came back to us if we had any queries... Read Full Review
Comments on Agent Fees
Good
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Mr and Mrs Harding said about haart
Services : Sales( As a Vendor )Date: 26th Jan 2018
We bought and sold through Haart we sold our own house on the first day of 'open house. Jordan kept us informed throughout the process. Always came back to us if we had any queries .
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By : ross
Mar 9, 2018Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful...
We bought our home through ...
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5 Star Review
Jennifer
Jordan
By : 'D'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : PL6
Jan 11, 2018
People found this helpful0
We bought our home through Haart in 2013 and found them to be extremely professional, friendly and efficient. So when it came to selling recently we went back to them - So glad we did. The entire team in Mutley have been terrific - very professional. They worked hard and did everything they... Read Full Review
Comments on Agent Fees
Worth the money for good service and a good outcome.
Comments (1)We bought our home through Haart in 2013 and found them to be extremely professional, friendly and efficient. So when it came to selling recently we went back to them - So glad we did. The entire team in Mutley have been terrific - very professional. They worked hard and did everything they possibly could do and got offers which met our expectations.
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D & G said about haart
Services : Sales( As a Vendor )Date: 11th Jan 2018
We bought our home through Haart in 2013 and found them to be extremely professional, friendly and efficient. So when it came to selling recently we went back to them - So glad we did. The entire team in Mutley have been terrific - very professional. They worked hard and did everything they possibly could do and got offers which met our expectations.
A massive thank you to Jenny who made the sale, also Alannah and Jordan for their hard work and Luke who did terrific photos and listing.
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By : ross
Mar 9, 2018Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful...
Excellent service from the ...
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5 Star Review
Jordan
Jennifer
By : 'Andrew'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : PL4
Dec 8, 2017
People found this helpful0
Excellent service from the sales team in securing an offer on my btl property. They kept me regularly updated throughout the process, big thanks to Jenny and... Read Full Review
Comments (1)Was this helpful?:
Andrew Early said about haart
Services : Letting( As a Owner )Date: 8th Dec 2017
Excellent service from the sales team in securing an offer on my btl property. They kept me regularly updated throughout the process, big thanks to Jenny and Jordan.
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By : ross
Mar 9, 2018Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful...
We recently sold our home ...
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5 Star Review
Jordan
Luke
By : 'Mr'
Services : Sales( As a Vendor )
Sold price : £188500
Would you recommend ? : Yes
Postcode : PL99
Dec 6, 2017
People found this helpful0
We recently sold our home which was being sold by Haart in Plymouth. We found them to be very conscientious and professional. They were there to help with all the many issues that we had to deal with during our stressful house move (none of which were haarts fault)! The whole team there were... Read Full Review
Comments on Agent Fees
Good
Comments (1)We recently sold our home which was being sold by Haart in Plymouth.
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Mr and Mrs Couch said about haart
Services : Sales( As a Vendor )Date: 6th Dec 2017
We recently sold our home which was being sold by Haart in Plymouth.
We found them to be very conscientious and professional. They were there to help with all the many issues that we had to deal with during our stressful house move (none of which were haarts fault)!
The whole team there were brilliant but we would like to leave a special mention for Jordan Hall and Luke Boon. They went above and beyond to help us sell our house and purchase our new home.
We would recommend Haart Mutley branch to anyone wishing to market their property.
Mr and Mrs Couch
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By : ross
Mar 9, 2018Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful...
I rarely leave feedback on ...
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5 Star Review
By : 'Jude'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : PL6
Sep 11, 2017
People found this helpful0
I rarely leave feedback on sites but on this occasion felt I needed to, to assist other sellers when choosing the right agent (so important). I have bought and sold property with this agent - right from the first contact with Haart I was impressed by the knowledge base and professionalism. I had... Read Full Review
Comments (1)I rarely leave feedback on sites but on this occasion felt I needed to, to assist other sellers when choosing the right agent (so important).
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Jude & Jon said about haart
Services : Sales( As a Vendor )Date: 11th Sep 2017
I rarely leave feedback on sites but on this occasion felt I needed to, to assist other sellers when choosing the right agent (so important).
I have bought and sold property with this agent - right from the first contact with Haart I was impressed by the knowledge base and professionalism. I had every confidence in Haart from the manager Jordan, to Luke who took great photo's to Sammi and Gemma who undertook the viewings. I would not hesitate to recommend Haart to friends and family! It is true what they say "home is definitely where the Haart is!!"
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By : ross
Mar 9, 2018Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful...
If I could give no stars I ...
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1 Star Review
By : 'Penny'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : PL3
Jul 23, 2017
People found this helpful1
If I could give no stars I would. This review relates to the lettings department. Poor communication, dirty house when I moved in, slow to respond to maintenance requests, weirdly once you have paid your deposit you no longer deal with anybody locally. Inappropriate man who does the inspections on... Read Full Review
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Penny Richings said about haart
Services : Letting( As a Tenant )Date: 23rd Jul 2017
If I could give no stars I would. This review relates to the lettings department. Poor communication, dirty house when I moved in, slow to respond to maintenance requests, weirdly once you have paid your deposit you no longer deal with anybody locally. Inappropriate man who does the inspections on their behalf. Struggle to get deposit returned. Avoid at all costs
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By : Ross
Jul 25, 2017Hi Penny, We are very sorry to hear about your poor experience with our Plymouth lettings branch. Please email our help team asap at help@haart.co.uk so we can investigate. Thank...
The staff at Haart, Mutley ...
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5 Star Review
By : 'Chris'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : PL4
Jun 4, 2017
People found this helpful0
The staff at Haart, Mutley Plain, Plymouth were efficient and supportive to my husband and me whilst we were in the process of selling our house. We had a relatively stress free, straight forward experience taking just 3 months from going on the market to completion. It would currently be easy to... Read Full Review
Comments on Agent Fees
The fees charged were in the region that we were expecting to pay.
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Chris and Stephen said about haart
Services : Sales( As a Vendor )Date: 4th Jun 2017
The staff at Haart, Mutley Plain, Plymouth were efficient and supportive to my husband and me whilst we were in the process of selling our house. We had a relatively stress free, straight forward experience taking just 3 months from going on the market to completion. It would currently be easy to be tempted by the services offered by cutprice online agents but personally we found it much easier to communicate with real people if we had questions or a problem.
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My experience of buying a ...
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5 Star Review
Jordan
By : 'Andy'
Services : Sales( As a Buyer )
Sold price : £120000
Would you recommend ? : Yes
Postcode : PL6
Jun 4, 2017
People found this helpful0
My experience of buying a property from Haart was very stress free and that was mainly due to Jordan contacting me regularly with updates and at times going the extra mile to help the sale go through without problems. I will definately by again from... Read Full Review
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Andy Goldstone said about haart
Services : Sales( As a Buyer )Date: 4th Jun 2017
My experience of buying a property from Haart was very stress free and that was mainly due to Jordan contacting me regularly with updates and at times going the extra mile to help the sale go through without problems. I will definately by again from Haart
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I can not praise Jordan ...
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5 Star Review
Jordan
By : 'LR'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : PL2
May 26, 2017
People found this helpful0
I can not praise Jordan enough. She has gone out of her way to help me and nothing was ever too much trouble for her! I would highly recommend her and can not thank her enough for all of her hard... Read Full Review
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LR said about haart
Services : Letting( As a Owner )Date: 26th May 2017
I can not praise Jordan enough. She has gone out of her way to help me and nothing was ever too much trouble for her! I would highly recommend her and can not thank her enough for all of her hard work!
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A really rocky sale. Jordan ...
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5 Star Review
Jordan
By : 'Becky'
Services : Sales( As a Vendor )
Sold price : £112000
Would you recommend ? : Yes
Postcode : PL2
May 23, 2017
People found this helpful0
A really rocky sale. Jordan went WELL out of her way to get stuff sorted. Sold the property before I even put it on the market, Jordan spent time going to visit the guy that lives upstairs to get him to sign relevant documents, she dropped them to solicitors rather than posting them to get things... Read Full Review
Comments on Agent Fees
Fees were reasonable, matched fulfords :)
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Becky said about haart
Services : Sales( As a Vendor )Date: 23rd May 2017
A really rocky sale. Jordan went WELL out of her way to get stuff sorted. Sold the property before I even put it on the market, Jordan spent time going to visit the guy that lives upstairs to get him to sign relevant documents, she dropped them to solicitors rather than posting them to get things done quicker. It was super easy and quick to contact the sales team and they were really supportive! Special shout out to Jordan & Alannah who moved rubbish left from tenants from my back garden to front garden with their bare hands in order for waste disposal to come and collect it. Total legends!
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Jordan was in contact with my ...
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5 Star Review
Jordan
By : 'A.'
Services : Sales( As a Buyer )
Sold price : £120000
Would you recommend ? : Yes
Postcode : PL2
May 11, 2017
People found this helpful0
Jordan was in contact with my the whole step of the way as a first time buyer. she made me feel at ease throughout the whole process and kept me informed at every stage. At no point did i feel pressured nor did i feel that i was being put aside. Jordan and her whole team are assets to the estate... Read Full Review
Comments (0)Jordan was in contact with my the whole step of the way as a first time buyer. she made me feel at ease throughout the whole process and kept me informed at every stage. At no point did i feel pressured nor did i feel that i was being put aside. Jordan and her whole team are assets to the estate agency sector who went above and beyond what i expected them to do. More estate agents should learn from this team.
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A. Havelock said about haart
Services : Sales( As a Buyer )Date: 11th May 2017
Jordan was in contact with my the whole step of the way as a first time buyer. she made me feel at ease throughout the whole process and kept me informed at every stage. At no point did i feel pressured nor did i feel that i was being put aside. Jordan and her whole team are assets to the estate agency sector who went above and beyond what i expected them to do. More estate agents should learn from this team.
Thank you for all your hard work you have done to make this a smooth and enjoyable purchase.
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Very happy with the service I ...
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5 Star Review
Jordan
By : 'O.'
Services : Sales( As a Vendor )
Sold price : £223000
Would you recommend ? : Yes
Postcode : PL5
May 10, 2017
People found this helpful0
Very happy with the service I have received from Haart at Plymouth, Mutley Plain. They couldnt be more helpful, and have made the whole thing relatively stress free. Thanks to Jordan and all her... Read Full Review
Comments on Agent Fees
Not cheap, but worth it, as they have taken away the stress factor.
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O. HARRIS said about haart
Services : Sales( As a Vendor )Date: 10th May 2017
Very happy with the service I have received from Haart at Plymouth, Mutley Plain. They couldnt be more helpful, and have made the whole thing relatively stress free. Thanks to Jordan and all her team.
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It has been a pleasure to ...
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5 Star Review
Samantha
Jordan
By : 'Mike'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : PL2
May 4, 2017
People found this helpful0
It has been a pleasure to deal with Harrt Estate Agents especially meeting the staff when viewing properties. Likewise over the phone I found Harrt to be competent courteous and professional. Especially I would commend Jordan Hall and Samantha James for their friendly and nothing too much trouble... Read Full Review
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Mike said about haart
Services : Sales( As a Buyer )Date: 4th May 2017
It has been a pleasure to deal with Harrt Estate Agents especially meeting the staff when viewing properties. Likewise over the phone I found Harrt to be competent courteous and professional. Especially I would commend Jordan Hall and Samantha James for their friendly and nothing too much trouble approach.
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