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Bridge of Weir, PA11
1/5, 1 Reviews
0% Recommended
0% sales valuation accuracy
0% sales fee satisfaction
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No Staff Registered
"I am trying to buy a house..."
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1 Star Review
By : 'LBG'
Services : Sales(Prospective Vendor/Buyer)
Would you recommend ? : No
17 Jul 2012
People found this helpful4
I am trying to buy a house within the next 10 weeks and have requested information on a property advertised by the Bridge of Weir branch of Allen & Harris. I was contacted on Monday only to be told that I could not see the home report prior to viewing the property. I explained my situation (ready to buy, finances organised, ready to move) and asked again if I could see the home report first so as not to waste my time nor the vendors. I was told that the vendor would be contacted regarding the release of the home report. Nothing happened. Today I received another call from a different staff member at the Bridge of Weir branch trying to get me to view the property so once again I explained my situation. This time the member of staff claimed that company policy is not to issue the home report in advance of a viewing (although one of the other branches did exactly that yesterday having first understood the situation and realised that common sense should prevail) and when I queried the policy and explained that her colleague from another branch had "qualified me as a lead" first she then raised her voice and said that she had no intention of carrying on with this conversation nor being told how to do her job! Needless to say I was stunned that she had raised her voice to me so I asked to speak with her manager and she refused. I then (unfortunately) became very angry and upset and raised my own voice demanding to speak with her manager again. She refused to even tell me who her manager is. I am utterly astounded at Allen and Harris' lack of care and in particular this particular female member of staff who was quite happy screaming at a potential customer and leaving me (and my new baby) in tears. Gobsmacked!
What agent could do to change your mind?
Employ civilised members of staff and encourage a policy to actually try and sell houses for the benefit of both the vendors and the purchaser.
Was this helpful?:
By : Ddd
8 Mar 2013An estate agent, by law has to provide a home report to a Genuine buyer within a certain time scale. Most estate agents do not release home reports until you have viewed as the identifies you as a genuine buyer. Just because one branch did doesn't mean the other should.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | % | 0% | £0 | £0 |
Address
Allen & Harris
Neva PlaceMain Street, Bridge of Weir, Renfrewshire
PA11 3PN
01505 851000
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- Block Management
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- Conveyancing
- Mortgage Advice
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I am trying to buy a house ...
Share On :
1 Star Review
By : 'LBG'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
17 Jul 2012
People found this helpful4
I am trying to buy a house within the next 10 weeks and have requested information on a property advertised by the Bridge of Weir branch of Allen & Harris. I was contacted on Monday only to be told that I could not see the home report prior to viewing the property. I explained my situation... Read Full Review
What agent could do to change your mind?
Employ civilised members of staff and encourage a policy to actually try and sell houses for the benefit of both the vendors and the purchaser.
Comments (1)
I am trying to buy a house within the next 10 weeks and have requested information on a property advertised by the Bridge of Weir branch of Allen & Harris. I was contacted on Monday only to be told that I could not see the home report prior to viewing the property. I explained my situation (ready to buy, finances organised, ready to move) and asked again if I could see the home report first so as not to waste my time nor the vendors. I was told that the vendor would be contacted regarding the release of the home report. Nothing happened.
Was this helpful?:
LBG said about Allen & Harris
Services : Sales( Prospective Vendor/Buyer )Date: 17th Jul 2012
I am trying to buy a house within the next 10 weeks and have requested information on a property advertised by the Bridge of Weir branch of Allen & Harris. I was contacted on Monday only to be told that I could not see the home report prior to viewing the property. I explained my situation (ready to buy, finances organised, ready to move) and asked again if I could see the home report first so as not to waste my time nor the vendors. I was told that the vendor would be contacted regarding the release of the home report. Nothing happened.
Today I received another call from a different staff member at the Bridge of Weir branch trying to get me to view the property so once again I explained my situation. This time the member of staff claimed that company policy is not to issue the home report in advance of a viewing (although one of the other branches did exactly that yesterday having first understood the situation and realised that common sense should prevail) and when I queried the policy and explained that her colleague from another branch had "qualified me as a lead" first she then raised her voice and said that she had no intention of carrying on with this conversation nor being told how to do her job! Needless to say I was stunned that she had raised her voice to me so I asked to speak with her manager and she refused. I then (unfortunately) became very angry and upset and raised my own voice demanding to speak with her manager again. She refused to even tell me who her manager is.
I am utterly astounded at Allen and Harris' lack of care and in particular this particular female member of staff who was quite happy screaming at a potential customer and leaving me (and my new baby) in tears.
Gobsmacked!
The UK's Largest Customer Review Website for the Property Industry
By : Ddd
8 Mar 2013An estate agent, by law has to provide a home report to a Genuine buyer within a certain time scale. Most estate agents do not release home reports until you have viewed as the identifies you as a...
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