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Acomb, York YO26
4.7/5, 44 Reviews
93% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
96% letting fee satisfaction
No description for branch.
"As a landlord I would..."
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5 Star Review
Rachael
By : 'Jane'
Services : Letting(As a Owner)
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : YO10
Dec 5, 2017
People found this helpful0
As a landlord I would certainly recommend Reeds Rains. The finding and moving in of our new tenants was a quick and efficient process. Rachael was a pleasure to work with.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £147,000 | £288,000 |
| Lettings | 100% | 96% | £525 | £1,250 |
Address
Reeds Rains
1 Carr Lane, York, Yorkshie
YO26 5HT
01904 782621
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Take Reeds Rains OWN advice ...
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2 Star Review
By : 'I.B'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : YO24
Feb 13, 2023
People found this helpful0
Take Reeds Rains OWN advice and "choose a local company instead". I paid Reeds Rains to fully manage my property for two years. In reality, I managed it for the last 15 months, because I couldn't trust them to do the job. I have previously managed my own property when I moved... Read Full Review
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Take Reeds Rains OWN advice and "choose a local company instead".
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I.B said about Reeds Rains
Services : Letting( As a Owner )Date: 13th Feb 2023
Take Reeds Rains OWN advice and "choose a local company instead".
I paid Reeds Rains to fully manage my property for two years. In reality, I managed it for the last 15 months, because I couldn't trust them to do the job. I have previously managed my own property when I moved to a different part of the country for work, so I understand what is needed (good, honest communication, effective task management skills, treating people with respect). It's not rocket science.
Unfortunately, Reeds Rains failed to deliver multiple times including:
- Leaving my tenants without heating and hot water for a week in December
- Failing to pass on maintenance issues to me that my tenants had flagged to them multiple times
- Using my property for marketing without my consent
- Assigning me the wrong tax code, despite me giving them the correct one, leading to issues for me to deal with through self-assessment
- Being verbally rude to my tenants
- Sending in 'technicians' who walked in, turned the boiler off at the wall and declared what the problem was (which it wasn't as they hadn't bothered to actually look at the boiler) and charging me over £100 for the 'service'.
-Ignoring complaints about the above issues, and others
-Shirking responsibility "That's not our responsibility, it's xyz department"
This last one was a repeated frustration. When I went to collect my keys I told of my frustration with this lack of responsibility and as a client, paying Reeds Rains, I expect therefore to deal with Reeds Rains, not repeatedly be told "it's nothing to do with us" when something goes wrong. According to Reeds Rains, this is "just how large conglomerates work" and if I wanted "a more personal service, then perhaps I should chose a local company next time".
So that is my advice for anyone considering renting their property through Reeds Rains - take THEIR advice and "choose a local company instead". I think you'll have a higher chance of getting a better quality of service and staff who don't hide behind sub-contractors when it comes to taking responsibility.
Bottom line: I won't be using them again, and I will be telling people to avoid them.
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5 Star Review
Alex
By : 'Zahra'
Services : Letting( As a Owner )
Rent PCM : £795
Would you recommend ? : Yes
Postcode : YO26
Jan 18, 2022
People found this helpful0
Just used Reed Rains to re let a property in Acomb and the service was Brilliant. In particular Alex Simpson ensured that not only did we find good tenants but also had an effortless transition from previous letting agents. He was extremely prompt, courteous, professional and made sure that both we ... Read Full Review
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Zahra said about Reeds Rains
Services : Letting( As a Owner )Date: 18th Jan 2022
Just used Reed Rains to re let a property in Acomb and the service was Brilliant. In particular Alex Simpson ensured that not only did we find good tenants but also had an effortless transition from previous letting agents. He was extremely prompt, courteous, professional and made sure that both we and the tenants were happy. Felt like we were in safe hands. Cannot recommend Reed Rains Acomb enough.
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Perfect Tenant ...
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5 Star Review
Alison
By : 'Alison'
Services : Letting( As a Owner )
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : YO24
Jun 8, 2021
People found this helpful0
have been very pleased with the service I have received from Alex and the team in Acomb. I had a very specific tenant criteria for my rental property which was not straightforward or easy but despite this they were all completely focussed on matching my needs and were very professional throughout.... Read Full Review
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Alison Wright said about Reeds Rains
Services : Letting( As a Owner )Date: 8th Jun 2021
have been very pleased with the service I have received from Alex and the team in Acomb. I had a very specific tenant criteria for my rental property which was not straightforward or easy but despite this they were all completely focussed on matching my needs and were very professional throughout. I was kept very well informed and Alex also turned around the whole process for me very quickly. It was very impressive and I would highly recommend.
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By : Alex Simpson
Jun 10, 2021Dear Alison, thank you for kind words and your positive feedback. Myself and the team in Acomb look forward to working with you in the years ahead. Kind regards, Alex and the Reeds Rains Acomb...
Total professionals ...
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5 Star Review
By : 'Jackie'
Services : Sales( As a Vendor )
Sold price : £190000
Would you recommend ? : Yes
Postcode : YO26
Dec 30, 2020
People found this helpful0
I’m so glad I decided to use Reeds Rains in Acomb as nothing was to much trouble ! Unfortunately the first time around my mums bungalow fell through a few days before completion but the staff were on the case and informed me every step of way regarding what measures they were taking to... Read Full Review
Comments (0)I’m so glad I decided to use Reeds Rains in Acomb as nothing was to much trouble !
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Jackie Dixon said about Reeds Rains
Services : Sales( As a Vendor )Date: 30th Dec 2020
I’m so glad I decided to use Reeds Rains in Acomb as nothing was to much trouble !
Unfortunately the first time around my mums bungalow fell through a few days before completion but the staff were on the case and informed me every step of way regarding what measures they were taking to ensure a sale especially under the difficult circumstances we are facing .
They are truly professional and caring and sold the bungalow just before Christmas and I was delighted with the outcome as they knew I needed to sell to pay for my mums care .
I also have a property in Selby that I let out which Reeds Rains fully manage and again fantastic service .
I certainly will be using them again if I needed to sell / let a property .
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1 Star Review
By : 'Marco'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : YO24
Feb 8, 2020
People found this helpful1
Tried multiple times to arrange a viewing and I have never received any confirmation. Only automated response from website. I wonder why setting up an automated service if there is no-one behind... Read Full Review
Comments (0)Tried multiple times to arrange a viewing and I have never received any confirmation. Only automated response from website.
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Marco said about Reeds Rains
Services : Sales( Prospective Vendor/Buyer )Date: 8th Feb 2020
Tried multiple times to arrange a viewing and I have never received any confirmation. Only automated response from website.
I wonder why setting up an automated service if there is no-one behind it.
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I just wanted to say what a ...
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5 Star Review
By : 'Mike'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : YO26
Sep 23, 2019
People found this helpful0
I just wanted to say what a great experience I had with Reed Rains in Acomb. I have rented a property for 15 months and the service I received was excellent! A great team effort from Rachael finding me the right property to Mike resolving any issues! Totally recommend as I have only had... Read Full Review
Comments (1)I just wanted to say what a great experience I had with Reed Rains in Acomb.
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Mike Anderson said about Reeds Rains
Services : Letting( As a Tenant )Date: 23rd Sep 2019
I just wanted to say what a great experience I had with Reed Rains in Acomb.
I have rented a property for 15 months and the service I received was excellent!
A great team effort from Rachael finding me the right property to Mike resolving any issues!
Totally recommend as I have only had to speak to them on 2 occasions.
Both times I got e resolution.
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By : Alex Johnson
Sep 24, 2019Thank you for your kind review Mike, much appreciated. Kind Regards Mike & The Acomb...
we are very pleased we used ...
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5 Star Review
Emma
By : 'al'
Services : Mortgages
Sold price : £200000
Would you recommend ? : Yes
Postcode : YO21
Jul 15, 2019
People found this helpful0
we are very pleased we used the financial services at Reeds Rains in Acomb...to help us with the setting up of a mortgage to buy a property. The senior financial consultant Emma Stewart..helped us greatly all the way ..from giving us good advice through to the actual mortgage setup..the service... Read Full Review
Comments (0)we are very pleased we used the financial services at Reeds Rains in Acomb...to help us with the setting up of a mortgage to buy a property.
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al kenny said about Reeds Rains
Services : Mortgages( )Date: 15th Jul 2019
we are very pleased we used the financial services at Reeds Rains in Acomb...to help us with the setting up of a mortgage to buy a property.
The senior financial consultant Emma Stewart..helped us greatly all the way ..from giving us good advice through to the actual mortgage setup..the service was superb and would totally recommend Emma to anyone needing this service.
thanks again Emma ...a wonderfull service..
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5 Star Review
By : 'Philip'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : LS22
Aug 26, 2018
People found this helpful0
We have recently sold our property having been recommended Paul Walton from Reeds Rains Acomb branch. The service from start to finish was excellent. Our property sold almost immediately. I can highly recommend using Paul Walton even if you are are not local to the branch. With the power of right... Read Full Review
Comments on Agent Fees
Having done my homework I can confirm they are very competitive
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Philip Venn said about Reeds Rains
Services : Sales( As a Vendor )Date: 26th Aug 2018
We have recently sold our property having been recommended Paul Walton from Reeds Rains Acomb branch. The service from start to finish was excellent. Our property sold almost immediately. I can highly recommend using Paul Walton even if you are are not local to the branch. With the power of right move / internet and then backed up by a professional, knowledge hands on approach I can highly recommend Paul Walton from Reeds Rains.
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By : Reeds Rains
Aug 31, 2018Thanks so much for your review Philip Venn. It's great to have your feedback. Did you know you can earn rewards in the form of Amazon.co.uk Gift Cards when you sign up to our Refer A Friend scheme ...
As a landlord I would ...
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5 Star Review
Rachael
By : 'Jane'
Services : Letting( As a Owner )
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : YO10
Dec 5, 2017
People found this helpful0
As a landlord I would certainly recommend Reeds Rains. The finding and moving in of our new tenants was a quick and efficient process. Rachael was a pleasure to work... Read Full Review
Comments (0)Was this helpful?:
Jane said about Reeds Rains
Services : Letting( As a Owner )Date: 5th Dec 2017
As a landlord I would certainly recommend Reeds Rains. The finding and moving in of our new tenants was a quick and efficient process. Rachael was a pleasure to work with.
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I was very pleased with the ...
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5 Star Review
By : 'PWB'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : YO10
Nov 20, 2017
People found this helpful0
I was very pleased with the high level of expertise and professionalism displayed by John Wroot from the York Branch when carrying out a valuation. He displayed considerable knowledge of the market, both generally and... Read Full Review
Comments on Agent Fees
No comment.
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PWB said about Reeds Rains
Services : Sales( As a Vendor )Date: 20th Nov 2017
I was very pleased with the high level of expertise and professionalism displayed by John Wroot from the York Branch when carrying out a valuation. He displayed considerable knowledge of the market, both generally and locally.
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I would like to recommend ...
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5 Star Review
Lauren
By : 'Annette'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : Y024
Nov 17, 2017
People found this helpful0
I would like to recommend Reeds Rains team in Acomb York for their hard work in selling my mums bungalow and reaching a offer which they worked hard to achieve.I am so satissified with the smooth running of the sale i have also put my own house on the market with Reeds Rains in Castleford and... Read Full Review
Comments on Agent Fees
Very good
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Annette said about Reeds Rains
Services : Sales( As a Vendor )Date: 17th Nov 2017
I would like to recommend Reeds Rains team in Acomb York for their hard work in selling my mums bungalow and reaching a offer which they worked hard to achieve.I am so satissified with the smooth running of the sale i have also put my own house on the market with Reeds Rains in Castleford and although at an early stage the castleford team are also very helpful and nothing is too much trouble,well done Reeds Rains i will recommend you to family and friends
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Angie was very helpful with ...
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5 Star Review
Angie
By : 'RamboRoy'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : YO2
Aug 6, 2017
People found this helpful0
Angie was very helpful with advice and my flat was soled after 1 week . highly recommended and very friendly always keeping me up to date with... Read Full Review
Comments on Agent Fees
very reasonable
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RamboRoy said about Reeds Rains
Services : Sales( As a Vendor )Date: 6th Aug 2017
Angie was very helpful with advice and my flat was soled after 1 week . highly recommended and very friendly always keeping me up to date with things
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In what can be at times a ...
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5 Star Review
Emma
By : 'Bob'
Services : Mortgages
Would you recommend ? : Yes
Postcode : YO30
Jul 24, 2017
People found this helpful0
In what can be at times a daunting process, Emma Stewart was excellent to work with. Both the purchase of my chosen property and mortgage application were handled professionally and with every effort made to ensure that my perfect outcome was achieved. I would not hesitate to recommend Reed Rains... Read Full Review
Comments on Agent Fees
As expected
Comments (0)In what can be at times a daunting process, Emma Stewart was excellent to work with.
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Bob P said about Reeds Rains
Services : Mortgages( )Date: 24th Jul 2017
In what can be at times a daunting process, Emma Stewart was excellent to work with.
Both the purchase of my chosen property and mortgage application were handled professionally and with every effort made to ensure that my perfect outcome was achieved. I would not hesitate to recommend Reed Rains and the services they offer.
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I was time for our ...
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5 Star Review
Emma
By : 'Mr&Mrs'
Services : Mortgages
Sold price : £145
Would you recommend ? : Yes
Postcode : YO31
Apr 23, 2017
People found this helpful0
I was time for our Re-Mortgage and we received a phon call from Emma Stewart asked if we need a help I'm glad I said yes because she was icredibly helpful at every stage of our Re-Mortgage. She made all the phone calls for us and filled all the papers , Of course, informing us at every stage of ... Read Full Review
Comments on Agent Fees
Emma Stewart very nice, polite and cheerful person. Incredibly helpful .With a excellent approach to customer and work .
Comments (0)I was time for our Re-Mortgage and we received a phon call from Emma Stewart asked if we need a help I'm glad I said yes because she was icredibly helpful at every stage of our Re-Mortgage.
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Mr&Mrs Banas said about Reeds Rains
Services : Mortgages( )Date: 23rd Apr 2017
I was time for our Re-Mortgage and we received a phon call from Emma Stewart asked if we need a help I'm glad I said yes because she was icredibly helpful at every stage of our Re-Mortgage.
She made all the phone calls for us and filled all the papers ,
Of course, informing us at every stage of everything and explain everything so the process turned out to us incredibly simple.Emma also helped us with our life insurance's.
We are very grateful for Her help and patience We could not done all without Emma.
Mr&Mrs Banas
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I would like to say a big ...
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5 Star Review
Katherine
By : 'David'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : Yes
Postcode : YO24
May 15, 2016
People found this helpful0
I would like to say a big thank you to Katherine and all the staff at the Acomb branch of Reeds Rains, they made the stress of a house move so much more bearable. Very polite and professional and highly motivated which meant I could move into my home as swiftly as possible. Thank you... Read Full Review
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David said about Reeds Rains
Services : Letting( As a Tenant )Date: 15th May 2016
I would like to say a big thank you to Katherine and all the staff at the Acomb branch of Reeds Rains, they made the stress of a house move so much more bearable. Very polite and professional and highly motivated which meant I could move into my home as swiftly as possible. Thank you again.
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By : Lauren Blake
May 18, 2016Thank you so very much David for taking the time to submit this fantastic, positive review of Katherine and Reeds Rains Acomb. Customer Service is so important to us and I will ensure that Katherine...
"Being first time buyers ...
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5 Star Review
Angie
By : 'Luke'
Services : Sales( As a Buyer )
Sold price : £235000
Would you recommend ? : Yes
Postcode : YO30
Jan 20, 2016
People found this helpful2
"Being first time buyers we weren't really sure what to expect, and we thought we might have lots of hoops to jump through. Thankfully that wasn't the case and Angie made the whole process dead easy for us. She managed to get us a viewing at short notice the day before we went on holiday,... Read Full Review
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Luke said about Reeds Rains
Services : Sales( As a Buyer )Date: 20th Jan 2016
"Being first time buyers we weren't really sure what to expect, and we thought we might have lots of hoops to jump through. Thankfully that wasn't the case and Angie made the whole process dead easy for us. She managed to get us a viewing at short notice the day before we went on holiday, which resulted in us being able to put an offer in for what was more or less our ideal house, into which well shortly be moving into. Great service all round" .
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Met Angie at our empty ...
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5 Star Review
Angie
By : 'Stress'
Services : Sales( As a Vendor )
Sold price : £235000
Would you recommend ? : Yes
Postcode : YO30
Jan 12, 2016
People found this helpful1
Met Angie at our empty property for a valuation. On first meeting it was obvious she knew her business, she was extremely professional, friendly and helpful. We had no hesitation in instructing her straight away. We asked her not to show viewers round for 3 days until the carpets were cleaned, ... Read Full Review
What agent could do to change your mind?
Fees fair
Comments on Agent Fees
Fees fair
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Stress Free Sale said about Reeds Rains
Services : Sales( As a Vendor )Date: 12th Jan 2016
Met Angie at our empty property for a valuation. On first meeting it was obvious she knew her business, she was extremely professional, friendly and helpful. We had no hesitation in instructing her straight away. We asked her not to show viewers round for 3 days until the carpets were cleaned, in the meantime she got the house on rightmove and prepared the brochure. On day 3 she had 4 viewers lined up.. she showed the first ones round and they offered, we accepted.. wow house sstc. What more can we say, Angie was efficient throughout the sale, always answering our questions, chasing solicitors when necessary and nothing was too much trouble. We have no hesitation in recommending Angie for a quick stress free selling experience.
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I would just like to take ...
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5 Star Review
Katherine
By : 'Mrs'
Services : Letting( As a Owner )
Rent PCM : £895
Would you recommend ? : Yes
Postcode : YO24
Nov 17, 2015
People found this helpful1
I would just like to take this opportunity to say a big thank you for the friendly but professional help I received from yourselves, especially Katherine Richards, in letting my property. I have used Reeds Rains many times before and will continue to do so. Thanks... Read Full Review
Comments (0)I would just like to take this opportunity to say a big thank you for the friendly but professional help I received from yourselves, especially Katherine Richards, in letting my property. I have used Reeds Rains many times before and will continue to do so.
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Mrs Dunning said about Reeds Rains
Services : Letting( As a Owner )Date: 17th Nov 2015
I would just like to take this opportunity to say a big thank you for the friendly but professional help I received from yourselves, especially Katherine Richards, in letting my property. I have used Reeds Rains many times before and will continue to do so.
Thanks again
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I would definitely recommend ...
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5 Star Review
Angie
By : 'Vicky'
Services : Letting( As a Owner )
Rent PCM : £695
Would you recommend ? : Yes
Postcode : YO24
Nov 10, 2015
People found this helpful0
I would definitely recommend Reeds Rains to all my friends and colleagues Angie made my 1st rental experience a very easy one, Angie talked me through every step of the rental requirements and answered all of my questions promptly and put my mind at ease, I left everything in Angie's capable hands, ... Read Full Review
Comments (0)I would definitely recommend Reeds Rains to all my friends and colleagues Angie made my 1st rental experience a very easy one, Angie talked me through every step of the rental requirements and answered all of my questions promptly and put my mind at ease, I left everything in Angie's capable hands, nothing was too much trouble and she also recommended a rental increase!
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Vicky said about Reeds Rains
Services : Letting( As a Owner )Date: 10th Nov 2015
I would definitely recommend Reeds Rains to all my friends and colleagues Angie made my 1st rental experience a very easy one, Angie talked me through every step of the rental requirements and answered all of my questions promptly and put my mind at ease, I left everything in Angie's capable hands, nothing was too much trouble and she also recommended a rental increase!
I am very happy with the service I received.
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I just wanted to say a ...
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5 Star Review
Katherine
By : 'Charlotte'
Services : Letting( As a Tenant )
Rent PCM : £795
Would you recommend ? : Yes
Postcode : YO24
Nov 6, 2015
People found this helpful0
I just wanted to say a MASSIVE thank you for all the help you gave us when we were looking for a new home you made it alot less stressful. Katherine and lauren were brilliant. Katherine did everything she could to help us find a new house without the stress she was very friendly and brilliant at... Read Full Review
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Charlotte & Lee said about Reeds Rains
Services : Letting( As a Tenant )Date: 6th Nov 2015
I just wanted to say a MASSIVE thank you for all the help you gave us when we were looking for a new home you made it alot less stressful. Katherine and lauren were brilliant. Katherine did everything she could to help us find a new house without the stress she was very friendly and brilliant at her job. I highly recommend reeds rains to sell or rent we will not use anyone else next time we move we will definitely be back everyone at the office was brilliant. Thank you again for all your help in finding our new home.
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