The UK's Largest Customer Review Website for the Property Industry
Roseworth Student Lettings
4/5, 45 Reviews
73% Recommended
0% letting valuation accuracy
83% letting fee satisfaction
Roseworth have specialised in letting student accommodation in Newcastle for over 20 years and we pride ourselves in being at the forefront of Newcastle's student accommodation sector.
Our main goal is to maintain a high quality professional service with our dedicated and specialist team giving you peace of min
d by offering credibility, security and trust from a reputable company.
The UK's largest customer review website for the property industry.
Roseworth Student Lettings
26 St Marys Place,NE1 7PQ
Certified Customer Experience
Report Summary
Report generated on (30 April 2025 @ 14:27:40)
Customer Experience
Awards Won
Recent Customer Reviews From
Clients Of This Agent
Morgan on 8th Jul 2020
2 Star Review
They fixed our problems when we needed something fixed, but a lot wasn't in great condition i.e. shower leak and uneven floor. We were charged £420 for cleaning and painting at the end of our tenancy when our house was VERY clean and we were completely ripped off so would not recommend unless you want to be ripped off. also when we requested proof the sent us pictures of some minor rubbish under cupboards which doesn't justify the charges.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Sophie on 16th May 2018
5 Star Review
Roseworth Student Lettings offered an amazing service. Every time I had a question they were so helpful, friendly and always professional. I couldn't recommend then enough. Plus no agency fees!
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Ryan on 12th Dec 2017
5 Star Review
Extremely Happy with the service received by Roseworth Lettings. Lettings agent Peter Tanner has been fantastic, he provided a timely viewing of my prospective apartment which I was quickly able to move in to and has been an outstanding help since; consistently helping to resolve issues in a way which has certainly surpassed the standards I have received in the past. All other staff always seem to be very friendly and will always greet you with a warm welcome. Particularly impressed with receptionist Leanne who seems like a very personable and pleasant individual.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Emily on 14th Nov 2017
5 Star Review
Cannot recommend Roseworth enough, Peter showed us around a few properties in Jesmond, he was extremely helpful and answered all of our questions. No agency fees is also a massive bonus. They maintain all of their houses extremely well, honestly the best agents in Newcastle, especially for students
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Rachel on 13th Nov 2017
5 Star Review
Always kept up to date with key information about tenancies, any documenation or inspections. Emails are quickly responded to, always offer help and advice about any issues that you may have about your tenancy or your flat.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
This document has been generated as a representation of customer reviews attributed to the agent/staff member on the allAgents.co.uk website as of 30/04/2025
We do not accept responsibility for any inaccuracies relating to any of the review content or details of the firm/staff member mentioned.
The rankings are produced by allAgents.co.uk, solely for the purpose of our own website. These rankings are based on our own algorithms and agents are compared to other listed agents within these areas. allAgents.co.uk's rankings do not imply or make a definitive judgement that this agent is more or less favourable, or more or less capable than any other agent. As such allAgents.co.uk take no responsibility in case of loss, damage or inconvenience caused for any decisions that have been based solely or partly on this document.
You can confirm the validity of the content of these reviews, by visiting the profile pages at www.allAgents.co.uk and search for the agent/staff member's name. If you have any queries relating to this document, please contact us at info@allagents.co.uk
allagents.co.uk © 2025
Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
"IF I COULD GIVE 0 STARS I..."
Share On : 
1 Star Review
By : 'George'
Services : Letting(As a Tenant)
Would you recommend ? : Yes
Postcode : NE1
Nov 4, 2016
People found this helpful0
IF I COULD GIVE 0 STARS I WOULD Firstly i would like to address the rather dodgy attempt to raise their star rating after roseworths rating dropped, they emailed all current tenants to review their agency on this site for a chance to win some cheap champagne, yes they may not have asked for a high rating but it was heavily implied to do so it was clear through the use of language. Secondly and this is probably my BIGGEST CONCERN the reviews in which the company wants (positive or negative) should be a fair judgment but i have been monitoring this page all day and have noticed BAD REVIEWS HAVE DISAPPEARED,you didn't request 5* reviews yet when confronted with bad VALID reviews it soon vanishes which is concerning on either of these 2 points 1) this 'impartial' site has removed it (but why?) 2) Roseworth Have requested it be removed, now if you weren't just after 5* Reviews (which you have made clear you were not in replies to these reviews) then where have the Negative reviews gone? Overall my experience of this company is mixed the maintenance staff are probably the best ive came across, the office staff is a mixed bag some are very professional and great (Peter Chan) while others can be quite snappy i asked to view my meter upon arrival were they informed me a reading had already been taken, still i wanted to see it with my own eyes (i needed them to open the locked unit my meter was housed in) yet they became annoyed as if i didnt trust them, ive never met you before why on earth would i just take your word for it? On a final note if you try to remove this (as you did with a 'calum' i was reading earlier) ill repost it as this is in my opinion a fair representation of my experiences with this company, have a nice day.
Comments on Agent Fees
there are no Admin fees as they are disguised as a weekly fee for communal area maintenance (conveniently work out to the equivalent of other agency's admin fess over the course of a year)
Was this helpful?:
By : Roseworth
Nov 4, 2016George, thank you for your feedback. All Agents is an independent site and Roseworth cannot manually remove or add reviews. We are trying to increase our online presence and have invited all tenants to write a review. We welcome all feedback, positive or negative, in order to continue and whereby necessary improve Roseworth's service. We pride ourselves on offering a very high level of service to all tenants and apologise if you feel this has not been met in certain areas. Please email us directly to enquiries@roseworth.co.uk should you wish to discuss anything in further detail. Kind regards, Roseworth.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 83.00% | £299 | £2,464 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 0 | 0 | 32 | 12 | 0 | 0 | 0 | 0 | 1 | 0 |
Areas covered
- Jesmond
- NE1
- NE2
- NE3
- NE4
- Newcastle City Centre
- Sandyford
Address
Roseworth Student Lettings
26 St Marys Place, Newcastle upon Tyne, Tyne and Wear
NE1 7PQ
01912221225
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 17:00
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- ?OnTheMarket
- Rightmove
- Zoopla
Social Media
Members of
Rankings
Latest Properties
No Property Found
No Property Found
They fixed our problems when ...
Share On :
2 Star Review
Peter
By : 'Morgan'
Branch : Newcastle upon Tyne, 26 St Marys Place
Services : Letting( As a Tenant )
Rent PCM : £498
Would you recommend ? : No
Postcode : NE2
Jul 8, 2020
People found this helpful0
They fixed our problems when we needed something fixed, but a lot wasn't in great condition i.e. shower leak and uneven floor. We were charged £420 for cleaning and painting at the end of our tenancy when our house was VERY clean and we were completely ripped off so would not recommend unless ... Read Full Review
Comments (1)
Was this helpful?:
Morgan C said about Roseworth Student Lettings
Services : Letting( As a Tenant )Date: 8th Jul 2020
They fixed our problems when we needed something fixed, but a lot wasn't in great condition i.e. shower leak and uneven floor. We were charged £420 for cleaning and painting at the end of our tenancy when our house was VERY clean and we were completely ripped off so would not recommend unless you want to be ripped off. also when we requested proof the sent us pictures of some minor rubbish under cupboards which doesn't justify the charges.
The UK's Largest Customer Review Website for the Property Industry
By : Roseworth
Jul 10, 2020Morgan, thank you for your review. We value ourselves on offering a very high level of service so we apologise if you feel this has not been met. Should you have any queries regarding the check out...
Great! ...
Share On :
5 Star Review
Peter
By : 'Sophie'
Branch : Newcastle upon Tyne, 26 St Marys Place
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NE1
May 16, 2018
People found this helpful0
Roseworth Student Lettings offered an amazing service. Every time I had a question they were so helpful, friendly and always professional. I couldn't recommend then enough. Plus no agency ... Read Full Review
Comments on Agent Fees
No fees
Comments (0)Was this helpful?:
Sophie said about Roseworth Student Lettings
Services : Letting( As a Tenant )Date: 16th May 2018
Roseworth Student Lettings offered an amazing service. Every time I had a question they were so helpful, friendly and always professional. I couldn't recommend then enough. Plus no agency fees!
The UK's Largest Customer Review Website for the Property Industry
Extremely Happy with the ...
Share On :
5 Star Review
Peter
Leanne
By : 'Ryan'
Branch : Newcastle upon Tyne, 26 St Marys Place
Services : Letting( As a Tenant )
Rent PCM : £403
Would you recommend ? : Yes
Postcode : NE1
Dec 12, 2017
People found this helpful1
Extremely Happy with the service received by Roseworth Lettings. Lettings agent Peter Tanner has been fantastic, he provided a timely viewing of my prospective apartment which I was quickly able to move in to and has been an outstanding help since; consistently helping to resolve issues in a way ... Read Full Review
Comments on Agent Fees
Very good
Comments (1)Was this helpful?:
Ryan Turner said about Roseworth Student Lettings
Services : Letting( As a Tenant )Date: 12th Dec 2017
Extremely Happy with the service received by Roseworth Lettings. Lettings agent Peter Tanner has been fantastic, he provided a timely viewing of my prospective apartment which I was quickly able to move in to and has been an outstanding help since; consistently helping to resolve issues in a way which has certainly surpassed the standards I have received in the past. All other staff always seem to be very friendly and will always greet you with a warm welcome. Particularly impressed with receptionist Leanne who seems like a very personable and pleasant individual.
The UK's Largest Customer Review Website for the Property Industry
By : Roseworth
Dec 13, 2017Ryan, thank you for taking the time to leave a review. We are so pleased you are happy with Roseworth's service!...
Cannot recommend Roseworth ...
Share On :
5 Star Review
Peter
By : 'Emily'
Branch : Newcastle upon Tyne, 26 St Marys Place
Services : Letting( As a Tenant )
Rent PCM : £81
Would you recommend ? : Yes
Postcode : NE2
Nov 14, 2017
People found this helpful0
Cannot recommend Roseworth enough, Peter showed us around a few properties in Jesmond, he was extremely helpful and answered all of our questions. No agency fees is also a massive bonus. They maintain all of their houses extremely well, honestly the best agents in Newcastle, especially for ... Read Full Review
Comments on Agent Fees
Good
Comments (1)Was this helpful?:
Emily said about Roseworth Student Lettings
Services : Letting( As a Tenant )Date: 14th Nov 2017
Cannot recommend Roseworth enough, Peter showed us around a few properties in Jesmond, he was extremely helpful and answered all of our questions. No agency fees is also a massive bonus. They maintain all of their houses extremely well, honestly the best agents in Newcastle, especially for students
The UK's Largest Customer Review Website for the Property Industry
By : Roseworth
Nov 14, 2017Emily, thank you for taking the time to leave a review. We are so pleased to hear you have had a good experience with Roseworth!...
Always kept up to date with ...
Share On :
5 Star Review
Peter
Tracy
By : 'Rachel'
Branch : Newcastle upon Tyne, 26 St Marys Place
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NE1
Nov 13, 2017
People found this helpful0
Always kept up to date with key information about tenancies, any documenation or inspections. Emails are quickly responded to, always offer help and advice about any issues that you may have about your tenancy or your ... Read Full Review
Comments (1)Was this helpful?:
Rachel said about Roseworth Student Lettings
Services : Letting( As a Tenant )Date: 13th Nov 2017
Always kept up to date with key information about tenancies, any documenation or inspections. Emails are quickly responded to, always offer help and advice about any issues that you may have about your tenancy or your flat.
The UK's Largest Customer Review Website for the Property Industry
By : Roseworth
Nov 14, 2017Rachel, thank you for your review! Regards,...
They have been extremely ...
Share On :
5 Star Review
By : 'Becky'
Branch : Newcastle upon Tyne, 26 St Marys Place
Services : Letting( As a Tenant )
Rent PCM : £87
Would you recommend ? : Yes
Postcode : NE3
Sep 27, 2017
People found this helpful0
They have been extremely helpful in all queries I have had. I had trouble with collecting my keys since I had to arrive on a day they were closed due to flight times and they made it very easy to arrange for Someone else to collect my keys. Any problems we have raised have been solved very quickly ... Read Full Review
Comments on Agent Fees
I think all prices have been very reasonable.
Comments (1)Was this helpful?:
Becky said about Roseworth Student Lettings
Services : Letting( As a Tenant )Date: 27th Sep 2017
They have been extremely helpful in all queries I have had. I had trouble with collecting my keys since I had to arrive on a day they were closed due to flight times and they made it very easy to arrange for Someone else to collect my keys. Any problems we have raised have been solved very quickly and the flat was left at a very high standard when we arrived.
The UK's Largest Customer Review Website for the Property Industry
By : Roseworth
Sep 29, 2017Becky, thank you for your review! We are so pleased to hear you have had an enjoyable experience so far with Roseworth. Should you have any queries please email us at enquiries@roseworth.co.uk....
Roseworth are a trusty and ...
Share On :
5 Star Review
Peter
By : 'Katie'
Branch : Newcastle upon Tyne, 26 St Marys Place
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NE2
Sep 27, 2017
People found this helpful0
Roseworth are a trusty and worthwhile company to rent with who offer quality student housing at reasonable prices. They are always willing to fix or replace items in the house if need be and are prompt at responding to the needs of every tenant. I would highly recommend roseworth the prospective ... Read Full Review
Comments on Agent Fees
Good
Comments (1)Was this helpful?:
Katie P said about Roseworth Student Lettings
Services : Letting( As a Tenant )Date: 27th Sep 2017
Roseworth are a trusty and worthwhile company to rent with who offer quality student housing at reasonable prices. They are always willing to fix or replace items in the house if need be and are prompt at responding to the needs of every tenant. I would highly recommend roseworth the prospective students looking for quality accommodation away from home.
The UK's Largest Customer Review Website for the Property Industry
By : Roseworth
Sep 28, 2017Katie, thank you for your...
Friendly, heplfull, ...
Share On :
5 Star Review
Peter
Tracy
By : 'Ellie'
Branch : Newcastle upon Tyne, 26 St Marys Place
Services : Letting( As a Tenant )
Rent PCM : £94
Would you recommend ? : Yes
Postcode : NE1
Sep 27, 2017
People found this helpful0
Friendly, heplfull, approachable, great place to live, clean and safe, good price great location, would recommend to friends and ... Read Full Review
Comments (1)Was this helpful?:
Ellie said about Roseworth Student Lettings
Services : Letting( As a Tenant )Date: 27th Sep 2017
Friendly, heplfull, approachable, great place to live, clean and safe, good price great location, would recommend to friends and family.
The UK's Largest Customer Review Website for the Property Industry
By : Roseworth
Sep 28, 2017Ellie, thank you for taking the time to leave a review. Regards,...
Our agent has been extremely ...
Share On :
5 Star Review
By : 'Eholly'
Branch : Newcastle upon Tyne, 26 St Marys Place
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NE1
Sep 27, 2017
People found this helpful0
Our agent has been extremely efficient at meeting our needs by addressing any concerns we have had, including any faults in the ... Read Full Review
Comments on Agent Fees
I do not agree with the hall charge of £2 per week. My flat and I have found it on several occasions dirty for a number of days which does not comply with the conditions of the charge.
Comments (1)Was this helpful?:
Eholly said about Roseworth Student Lettings
Services : Letting( As a Tenant )Date: 27th Sep 2017
Our agent has been extremely efficient at meeting our needs by addressing any concerns we have had, including any faults in the flat.
The UK's Largest Customer Review Website for the Property Industry
By : Roseworth
Sep 28, 2017Thank you for your review. Roseworth pride ourselves on offering a high level of service and the communal areas as per the AST are cleaned once per week. If you have an queries or would like to get...
Really good customer service ...
Share On :
5 Star Review
By : 'Emma'
Branch : Newcastle upon Tyne, 26 St Marys Place
Services : Letting( As a Tenant )
Rent PCM : £320
Would you recommend ? : Yes
Postcode : NE2
Sep 27, 2017
People found this helpful0
Really good customer service and communication, any issue we have had has been solved quickly! Would definitely recommend roseworth to other ... Read Full Review
Comments on Agent Fees
Good
Comments (1)Was this helpful?:
Emma said about Roseworth Student Lettings
Services : Letting( As a Tenant )Date: 27th Sep 2017
Really good customer service and communication, any issue we have had has been solved quickly! Would definitely recommend roseworth to other students.
The UK's Largest Customer Review Website for the Property Industry
By : Roseworth
Sep 28, 2017Emma, thank you for your review!...
I wish the office team was as ...
Share On :
1 Star Review
Peter
By : 'geeup27'
Branch : Newcastle upon Tyne, 26 St Marys Place
Services : Letting( As a Tenant )
Rent PCM : £2464
Would you recommend ? : No
Postcode : NE2
Jul 30, 2017
People found this helpful0
I wish the office team was as efficient as the maintence men who were faultless throughout our tenancy. The office team however seem to be under the impression that you shouldnt be bothering them during office hours ... Read Full Review
Comments on Agent Fees
Good, they have none but increase rent to cover it
Comments (1)Was this helpful?:
geeup27 said about Roseworth Student Lettings
Services : Letting( As a Tenant )Date: 30th Jul 2017
I wish the office team was as efficient as the maintence men who were faultless throughout our tenancy. The office team however seem to be under the impression that you shouldnt be bothering them during office hours or
The UK's Largest Customer Review Website for the Property Industry
By : Roseworth
Aug 1, 2017Thanks for the feedback, I'm sorry to hear that you are not fully satisfied. We pride ourselves on the high levels of customer service which we deliver to our tenants so we apologise if you feel this ...
Great service from Roseworth ...
Share On :
5 Star Review
Peter
By : 'Pasha'
Branch : Newcastle upon Tyne, 26 St Marys Place
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NE2
May 11, 2017
People found this helpful0
Great service from Roseworth Student Lettings, especially agent Peter Tanner, kind and caring he truly thrives for 100% customer ... Read Full Review
Comments on Agent Fees
Can't see any fault.
Comments (1)Was this helpful?:
Pasha Hansen said about Roseworth Student Lettings
Services : Letting( As a Tenant )Date: 11th May 2017
Great service from Roseworth Student Lettings, especially agent Peter Tanner, kind and caring he truly thrives for 100% customer satisfaction
The UK's Largest Customer Review Website for the Property Industry
By : Roseworth
May 15, 2017Pasha, thank you very much for your review!...
Terrible service at ...
Share On :
1 Star Review
By : 'Hannah789'
Branch : Newcastle upon Tyne, 26 St Marys Place
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : No
Postcode : NE1
Feb 14, 2017
People found this helpful1
Terrible service at Roseworth, we had a horrible time living in Anolha house. The staff members were rude and unhelpful. We rang numerous times because of things breaking but they were never fixed. We did hear they were fixed after we left, however. I was told from a current tenant that Roseworth ... Read Full Review
Comments on Agent Fees
good
Comments (1)Was this helpful?:
Hannah789 said about Roseworth Student Lettings
Services : Letting( As a Tenant )Date: 14th Feb 2017
Terrible service at Roseworth, we had a horrible time living in Anolha house. The staff members were rude and unhelpful. We rang numerous times because of things breaking but they were never fixed. We did hear they were fixed after we left, however. I was told from a current tenant that Roseworth emailed offering champagne if they left a review on this website. Please do not be tricked into renting a property, please search around first.
The UK's Largest Customer Review Website for the Property Industry
By : Roseworth
Feb 20, 2017Hannah thank you for your review. We have asked all tenants to leave a review to raise our online profile. We are always interested in gathering genuine feedback, positive or negative, from our...
Excellent agency - with ...
Share On :
5 Star Review
By : 'Charlotte'
Branch : Newcastle upon Tyne, 26 St Marys Place
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : Yes
Postcode : NE1
Nov 9, 2016
People found this helpful0
Excellent agency - with friendly staff and a great range of properties, suiting everybody's needs. Queries such as viewings and maintenance can easily be arranged over the phone, staff are always happy to help. To top it off you get a welcome party pack including food and ... Read Full Review
Comments on Agent Fees
Excellent
Comments (1)Was this helpful?:
Charlotte said about Roseworth Student Lettings
Services : Sales( Prospective Vendor/Buyer )Date: 9th Nov 2016
Excellent agency - with friendly staff and a great range of properties, suiting everybody's needs. Queries such as viewings and maintenance can easily be arranged over the phone, staff are always happy to help. To top it off you get a welcome party pack including food and alcohol!
The UK's Largest Customer Review Website for the Property Industry
By : Roseworth
Nov 9, 2016Charlotte, thank you for your...
**EDIT** Since writing this ...
Share On :
2 Star Review
By : 'Calum'
Branch : Newcastle upon Tyne, 26 St Marys Place
Services : Letting( As a Tenant )
Rent PCM : £340
Would you recommend ? : No
Postcode : NE2
Nov 8, 2016
People found this helpful6
**EDIT** Since writing this review a week ago Roseworth have cleaned the courtyard and windows, and also sent a guy round to fix the boiler. My flatmate has also said that they've been good in resolving his issues, and I'm hoping that we'll be able to get the benches fixed rather than replaced ... Read Full Review
Comments on Agent Fees
One of their biggest advertising points is that there's no admin fee but they charge �1.75 a week for "maintenance", which might be a courtyard or something but for lots of people I know it's just cleaning the hallway, which roughly works out as a quite expensive admin fee
Comments (4)**EDIT**
Was this helpful?:
Calum said about Roseworth Student Lettings
Services : Letting( As a Tenant )Date: 8th Nov 2016
**EDIT**
Since writing this review a week ago Roseworth have cleaned the courtyard and windows, and also sent a guy round to fix the boiler. My flatmate has also said that they've been good in resolving his issues, and I'm hoping that we'll be able to get the benches fixed rather than replaced too. Credit where credit's due they've had a pretty decent response to this review.
****
Roseworth aren't particularly bad, but they're not particularly good either.
I should start by saying the maintenance guys Roseworth outsource to are brilliant, and because they're not tied to the landlord they have nothing to gain by trying to charge you if something's broken.
The previous tenants racked up quite a big debt on our prepaid meter which Roseworth have said that they wiped, but we haven't had heating for months because they hadn't, as far as our provider was aware, and we've managed to get them to chase the old tenants with the debt. In my opinion they're just the kind of landlords that are really driven by profit and so are fine until it comes to some complication like this that involves them being out of pocket. My opinion is that this might've been an honest mistake, and that they would have paid us, but that they would've put it off as long as they could.
They're also a bit dodgy when it comes to the deposit. People I know are normally partially paid back their deposit, but expect some strange deductions from it. For example someone I know accidentally broke a few plates and replaced them with similar IKEA plates, and Roseworth charged them 50 quid on the basis that the plates weren't the same as the ones they were supplied. I can't tell if this is just opportunism because they seem to be quite keen on all of their properties containing the exact same equipment.
All in all, they're not particularly bad and you will probably only experience problems like the kind I've just mentioned with them, but it's enough for me to type out this 300 word review whinging about.
The UK's Largest Customer Review Website for the Property Industry
By : Roseworth
Nov 3, 2016Thank you for the feedback, I'm sorry to hear that you haven't been fully satisfied during your tenancy, we pride ourselves on the high levels of customer service we deliver to our tenants so we...
Excellent service, especially ...
Share On :
5 Star Review
Peter
By : 'Amy'
Branch : Newcastle upon Tyne, 26 St Marys Place
Services : Letting( As a Tenant )
Rent PCM : £86
Would you recommend ? : No
Postcode : NE12
Nov 4, 2016
People found this helpful0
Excellent service, especially Peter. Always willing to help us and give advice. When maintence priblem accures help is quick and problem gets solved ... Read Full Review
Comments on Agent Fees
Good!!
Comments (1)Excellent service, especially Peter. Always willing to help us and give advice.
Was this helpful?:
Amy said about Roseworth Student Lettings
Services : Letting( As a Tenant )Date: 4th Nov 2016
Excellent service, especially Peter. Always willing to help us and give advice.
When maintence priblem accures help is quick and problem gets solved quickly.
The UK's Largest Customer Review Website for the Property Industry
By : Roseworth
Nov 4, 2016Amy, thank you very much for taking the time to give Roseworth a...
Very professional, the ...
Share On :
5 Star Review
By : 'Sam'
Branch : Newcastle upon Tyne, 26 St Marys Place
Services : Letting( As a Tenant )
Rent PCM : £77
Would you recommend ? : Yes
Postcode : NE21
Nov 4, 2016
People found this helpful0
Very professional, the property was done to a high standard and maintained on a regular basis. By far the best estate agent I have used at ... Read Full Review
Comments on Agent Fees
Good
Comments (1)Was this helpful?:
Sam Roscoe said about Roseworth Student Lettings
Services : Letting( As a Tenant )Date: 4th Nov 2016
Very professional, the property was done to a high standard and maintained on a regular basis. By far the best estate agent I have used at university.
The UK's Largest Customer Review Website for the Property Industry
By : Roseworth
Nov 4, 2016Sam, thank you for your...
IF I COULD GIVE 0 STARS I ...
Share On :
1 Star Review
By : 'George'
Branch : Newcastle upon Tyne, 26 St Marys Place
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NE1
Nov 4, 2016
People found this helpful0
IF I COULD GIVE 0 STARS I WOULD Firstly i would like to address the rather dodgy attempt to raise their star rating after roseworths rating dropped, they emailed all current tenants to review their agency on this site for a chance to win some cheap champagne, yes they may not have asked for a high ... Read Full Review
Comments on Agent Fees
there are no Admin fees as they are disguised as a weekly fee for communal area maintenance (conveniently work out to the equivalent of other agency's admin fess over the course of a year)
Comments (1)IF I COULD GIVE 0 STARS I WOULD Firstly i would like to address the rather dodgy attempt to raise their star rating after roseworths rating dropped, they emailed all current tenants to review their agency on this site for a chance to win some cheap champagne, yes they may not have asked for a high rating but it was heavily implied to do so it was clear through the use of language.
Was this helpful?:
George said about Roseworth Student Lettings
Services : Letting( As a Tenant )Date: 4th Nov 2016
IF I COULD GIVE 0 STARS I WOULD Firstly i would like to address the rather dodgy attempt to raise their star rating after roseworths rating dropped, they emailed all current tenants to review their agency on this site for a chance to win some cheap champagne, yes they may not have asked for a high rating but it was heavily implied to do so it was clear through the use of language.
Secondly and this is probably my BIGGEST CONCERN the reviews in which the company wants (positive or negative) should be a fair judgment but i have been monitoring this page all day and have noticed BAD REVIEWS HAVE DISAPPEARED,you didn't request 5* reviews yet when confronted with bad VALID reviews it soon vanishes which is concerning on either of these 2 points 1) this 'impartial' site has removed it (but why?) 2) Roseworth Have requested it be removed, now if you weren't just after 5* Reviews (which you have made clear you were not in replies to these reviews) then where have the Negative reviews gone?
Overall my experience of this company is mixed the maintenance staff are probably the best ive came across, the office staff is a mixed bag some are very professional and great (Peter Chan) while others can be quite snappy i asked to view my meter upon arrival were they informed me a reading had already been taken, still i wanted to see it with my own eyes (i needed them to open the locked unit my meter was housed in) yet they became annoyed as if i didnt trust them, ive never met you before why on earth would i just take your word for it? On a final note if you try to remove this (as you did with a 'calum' i was reading earlier) ill repost it as this is in my opinion a fair representation of my experiences with this company, have a nice day.
The UK's Largest Customer Review Website for the Property Industry
By : Roseworth
Nov 4, 2016George, thank you for your feedback. All Agents is an independent site and Roseworth cannot manually remove or add reviews. We are trying to increase our online presence and have invited all tenants...
Very helpful when they were ...
Share On :
4 Star Review
Jordan
By : 'Rob'
Branch : Newcastle upon Tyne, 26 St Marys Place
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NE2
Nov 3, 2016
People found this helpful0
Very helpful when they were showing me around the properties with good knowledge of all the properties, a lot more knowledge than the other letting agents in Newcastle about their properties (namely Walton Robinson). Also I got �100 cash back on my deposit because of the property I chose and the ... Read Full Review
Comments on Agent Fees
Good
Comments (1)Was this helpful?:
Rob said about Roseworth Student Lettings
Services : Letting( As a Tenant )Date: 3rd Nov 2016
Very helpful when they were showing me around the properties with good knowledge of all the properties, a lot more knowledge than the other letting agents in Newcastle about their properties (namely Walton Robinson). Also I got �100 cash back on my deposit because of the property I chose and the time that I made the deposit.
The UK's Largest Customer Review Website for the Property Industry
By : Roseworth
Nov 3, 2016Rob, thank you very much taking the time to write us a...
They are a really good ...
Share On :
5 Star Review
By : 'Roseworth'
Branch : Newcastle upon Tyne, 26 St Marys Place
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NE2
Nov 3, 2016
People found this helpful0
They are a really good letting agents, they have been very efficient in sorting any problems or queries we have ... Read Full Review
Comments on Agent Fees
Great - no fees
Comments (1)Was this helpful?:
Roseworth tenant said about Roseworth Student Lettings
Services : Letting( As a Tenant )Date: 3rd Nov 2016
They are a really good letting agents, they have been very efficient in sorting any problems or queries we have had.
The UK's Largest Customer Review Website for the Property Industry
By : Roseworth
Nov 3, 2016Dear tenant, thank you for taking the time to review...
1 - 20 of 45 items
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Please email us: enquiries@roseworth.co.uk
Last updated at 11/3/2016, 4:46:25 AM by allAgents
