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Cardiff, CF11
2.2/5, 10 Reviews
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"Allen and Harris Pontcanna..."
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2 Star Review
By : 'C'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : CF5
Jul 24, 2016
People found this helpful2
Allen and Harris Pontcanna (parent company Sequence) have been the worst lettings agent I have ever had to deal with. Firstly, we signed up for 12 months and at the end of the 12 months we decided to stay on for a little bit while we looked to buy a house. We were offered two very limiting options: either commit to another 12 months or commit to 6 months followed by a rolling two-month contract. Either option carried a �140 renewal fee! Please be aware that this fee applies at every contract renewal so we have now handed in notice before the end of the current period. We would rather move than pay this extortionate �140 contract renewal fee. Secondly, a fence panel blew down in November. We contacted them and they said they will contact the landlord. No fence repairs. In February (three months later), another fence panel came down. Again, we called to sort this. Nothing. Absolutely nothing was done. In June (seven months later!) the neighbour moved out and their landlord came round to sort the place and replaced the fence panels himself. Allen and Harris / Sequence did nothing in seven months, even after repeated requests. All of this on top of the patronising six-monthly 'inspections'. In summary, avoid Allen and Harris Pontcanna. They overcharge for their fees and you get nothing back in return. I do not expect my full deposit back even though the property is clean and like it was when we started renting.
What agent could do to change your mind?
Expensive fees. And a really expensive contract renewal fee of £140!
Comments on Agent Fees
Expensive fees. And a really expensive contract renewal fee of £140!
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 33% | 33.00% | £0 | £0 |
Address
Allen & Harris
209 Cathedral Road Pontcanna, Cardiff, Cardiff County
CF11 9PN
02920 225700
Services offered
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- Lettings
- Block Management
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- Conveyancing
- Mortgage Advice
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Allen & Harris Branches (View All 50)
Allen & Harris ...
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1 Star Review
By : 'Ann'
Services : Letting( As a Owner )
Rent PCM : £1000
Would you recommend ? : No
Postcode : CF10
Apr 7, 2020
People found this helpful1
Allen & Harris Pontcanna branch, Cardiff - used as a managing agent for owners overseas. Do not use this company if you want to ensure a hassle free service. They did not always advertise the property promptly in between rentals (they had to be reminded to do this several times). They had... Read Full Review
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Ann Jones said about Allen & Harris
Services : Letting( As a Owner )Date: 7th Apr 2020
Allen & Harris Pontcanna branch, Cardiff - used as a managing agent for owners overseas. Do not use this company if you want to ensure a hassle free service. They did not always advertise the property promptly in between rentals (they had to be reminded to do this several times). They had to be chased by phone to ensure any maintenance was done (which wasn’t subsequently checked) They booked in the same maintenance jobs which had previously been done. The inventory system is not reliable, with lots of things missing. The staff turnover is so high, you don’t speak to the same person twice! Not recommended at all, very disappointing service and no apologies or compensation after complaints.
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Allen and Harris are the ...
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1 Star Review
By : 'Dr.'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £725
Would you recommend ? : No
Postcode : CF5
Jul 1, 2019
People found this helpful1
Allen and Harris are the worst Estate Agents I've encountered in over 40 years ! We wish to rent a flat or small house in Cardiff and contacted Allen and Harris. We booked a viewing of a suitable flat on the morning of Saturday, 29th June, 2019. We impressed upon them that we were travelling ... Read Full Review
Comments (0)Allen and Harris are the worst Estate Agents I've encountered in over 40 years !
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Dr. Raymond Manning said about Allen & Harris
Services : Letting( As a Prospective Landlord/Tenant )Date: 1st Jul 2019
Allen and Harris are the worst Estate Agents I've encountered in over 40 years !
We wish to rent a flat or small house in Cardiff and contacted Allen and Harris. We booked a viewing of a suitable flat on the morning of Saturday, 29th June, 2019. We impressed upon them that we were travelling THREE HUNDRED MILES to view this flat and that, if anything went wrong, we needed to know the day before, when we were setting off, so that we could cancel our trip.
First, they insisted on moving the time of the appointment. Then we had to ring up THREE times to ask the address of the property. And then, when we arrived at the property at 1.30pm on Saturday, 29th June, no-one from the Agency turned up !! We had a totally wasted trip to this property !!
When we arrived home 2 days later, there was a phone message on our landline from Allen and Harris - it was left 2 hours before our appointment time, and they were ringing to CANCEL our appointment due to an "access problem". Had they lost the keys??
Whatever the explanation, this is an absolutely APPALLING EXAMPLE of a useless, uncaring Estate Agent who simply don't care about their clients OR their landlords. Don't go near them !!
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Extremely ...
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1 Star Review
Sophie
By : 'u02dlj5'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CF10
Dec 10, 2018
People found this helpful0
Absolutely terrible agents. They will lie to you about costs, do viewings without your consent and then mess you around with your deposit. One of the worst agents I have ever dealt with, especially Sophie *- completely incompetent. There are better agents in... Read Full Review
Comments on Agent Fees
Very expensive. They should probably use the money to train their staff on how be professional.
Comments (0)Absolutely terrible agents. They will lie to you about costs, do viewings without your consent and then mess you around with your deposit. One of the worst agents I have ever dealt with, especially Sophie *- completely incompetent.
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u02dlj5 said about Allen & Harris
Services : Letting( As a Tenant )Date: 10th Dec 2018
Absolutely terrible agents. They will lie to you about costs, do viewings without your consent and then mess you around with your deposit. One of the worst agents I have ever dealt with, especially Sophie *- completely incompetent.
There are better agents in Cardiff.
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Eve has been polite, ...
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5 Star Review
Lucy
By : 'Max'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BS34
Jul 25, 2017
People found this helpful0
Eve has been polite, attentive and professional in all our interactions. She has offered advice where appropriate and has a displayed knowledgeable competence in undertaking various cyclical tasks. Eve is an excellent representative of the... Read Full Review
Comments on Agent Fees
Fees as agreed
Comments (0)Eve has been polite, attentive and professional in all our interactions. She has offered advice where appropriate and has a displayed knowledgeable competence in undertaking various cyclical tasks.
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Max Benjamin said about Allen & Harris
Services : Letting( As a Owner )Date: 25th Jul 2017
Eve has been polite, attentive and professional in all our interactions. She has offered advice where appropriate and has a displayed knowledgeable competence in undertaking various cyclical tasks.
Eve is an excellent representative of the organisation.
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Lucy has been very supportive ...
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5 Star Review
Lucy
By : 'Preeti'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SN1
Jul 24, 2017
People found this helpful0
Lucy has been very supportive and helpful throughout my tenancy. She has responded to all my queries with my patience and tried to help me in all possible... Read Full Review
Comments (0)Lucy has been very supportive and helpful throughout my tenancy.
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Preeti Jaiswal said about Allen & Harris
Services : Letting( As a Tenant )Date: 24th Jul 2017
Lucy has been very supportive and helpful throughout my tenancy.
She has responded to all my queries with my patience and tried to help me in all possible way
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For maintenance issues i have ...
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4 Star Review
By : 'JohnD'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SN1
Apr 23, 2017
People found this helpful1
For maintenance issues i have dealt with the Central Cardiff office. As with most large centralised companies there are issues which i assume is probably down to the sheer volumes of requests received. However i have to say whenever i have a critical issue that needs sorting then Helen Nash has... Read Full Review
Comments on Agent Fees
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JohnD said about Allen & Harris
Services : Letting( As a Tenant )Date: 23rd Apr 2017
For maintenance issues i have dealt with the Central Cardiff office. As with most large centralised companies there are issues which i assume is probably down to the sheer volumes of requests received. However i have to say whenever i have a critical issue that needs sorting then Helen Nash has always been superb in helping resolve the issue very quickly, so certainly a big credit to her.
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Avoid this branch if at all ...
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1 Star Review
Lucy
By : 'Chris'
Services : Letting( As a Tenant )
Rent PCM : £700
Would you recommend ? : No
Postcode : CF3
Sep 12, 2016
People found this helpful5
Avoid this branch if at all possible, we have been trying to get them to get some new carpets and kitchen flooring approved by the landlord and they NEVER get back to you, citing they never recieved emails or messages. Even more laughably, the have a no walk in policy.l, so you cant even go see... Read Full Review
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Chris Lane said about Allen & Harris
Services : Letting( As a Tenant )Date: 12th Sep 2016
Avoid this branch if at all possible, we have been trying to get them to get some new carpets and kitchen flooring approved by the landlord and they NEVER get back to you, citing they never recieved emails or messages. Even more laughably, the have a no walk in policy.l, so you cant even go see them in person, which means you're pretty much at the mercy of someone ever bothering to get back to you. Total joke.
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Allen and Harris Pontcanna ...
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2 Star Review
By : 'C'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CF5
Jul 24, 2016
People found this helpful2
Allen and Harris Pontcanna (parent company Sequence) have been the worst lettings agent I have ever had to deal with. Firstly, we signed up for 12 months and at the end of the 12 months we decided to stay on for a little bit while we looked to buy a house. We were offered two very limiting... Read Full Review
What agent could do to change your mind?
Expensive fees. And a really expensive contract renewal fee of £140!
Comments on Agent Fees
Expensive fees. And a really expensive contract renewal fee of £140!
Comments (0)Allen and Harris Pontcanna (parent company Sequence) have been the worst lettings agent I have ever had to deal with.
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C and H said about Allen & Harris
Services : Letting( As a Tenant )Date: 24th Jul 2016
Allen and Harris Pontcanna (parent company Sequence) have been the worst lettings agent I have ever had to deal with.
Firstly, we signed up for 12 months and at the end of the 12 months we decided to stay on for a little bit while we looked to buy a house. We were offered two very limiting options: either commit to another 12 months or commit to 6 months followed by a rolling two-month contract. Either option carried a �140 renewal fee! Please be aware that this fee applies at every contract renewal so we have now handed in notice before the end of the current period. We would rather move than pay this extortionate �140 contract renewal fee.
Secondly, a fence panel blew down in November. We contacted them and they said they will contact the landlord. No fence repairs. In February (three months later), another fence panel came down. Again, we called to sort this. Nothing. Absolutely nothing was done. In June (seven months later!) the neighbour moved out and their landlord came round to sort the place and replaced the fence panels himself. Allen and Harris / Sequence did nothing in seven months, even after repeated requests.
All of this on top of the patronising six-monthly 'inspections'. In summary, avoid Allen and Harris Pontcanna. They overcharge for their fees and you get nothing back in return. I do not expect my full deposit back even though the property is clean and like it was when we started renting.
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I recently moved to Cardiff ...
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1 Star Review
By : 'Not'
Services : Letting( As a Tenant )
Would you recommend ? : No
Jan 6, 2014
People found this helpful4
I recently moved to Cardiff and as such wanted to rent before I chose a place to buy in. I went to Allen and Harris and this was probably the worst mistake I have made. Issues include them lying about the garage being empty, when I moved in the inventory was all wrong, saying dishwasher was... Read Full Review
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Not happy said about Allen & Harris
Services : Letting( As a Tenant )Date: 6th Jan 2014
I recently moved to Cardiff and as such wanted to rent before I chose a place to buy in. I went to Allen and Harris and this was probably the worst mistake I have made. Issues include them lying about the garage being empty, when I moved in the inventory was all wrong, saying dishwasher was working. It was not, showers in perfect condition, they were not etc. now after months of arguing they send someone round to fix the showers and he messes the job up and floods the house. As they are my only point of contact they say it is not their fault and I would have to have the contractor directly, which is time consuming and he says he is not willing to pay for all the damage to my clothes furniture etc. Does anyone know of a way to get fees back for miss representing the property whilst viewing?
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as with other reviewers i ...
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1 Star Review
By : 'PINTO'
Services : Letting( As a Tenant )
Would you recommend ? : No
Dec 20, 2013
People found this helpful5
as with other reviewers i found the service from alan and harris sadly lacking. they are disorganised,sometimes rude and very unproffesional. they appear to be very reluctant to leave there office ,which is, i would have thought a key part of the job description. in short if you want a good... Read Full Review
Comments (0)as with other reviewers
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PINTO said about Allen & Harris
Services : Letting( As a Tenant )Date: 20th Dec 2013
as with other reviewers
i found the service from alan and harris sadly lacking.
they are disorganised,sometimes rude and very unproffesional.
they appear to be very reluctant to leave there office ,which is, i would have thought a key part of the job description.
in short if you want a good honest service. DO NOT USE THIS COMPANY.
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