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Glasgow, G4
3.4/5, 90 Reviews
61% Recommended
88% letting valuation accuracy
88% letting fee satisfaction
Newton is a modern, fresh property management company covering Central & North of Scotland with its head office in Glasgow and a satellite office in Aberdeen City Centre. Newton have a team of 5 Directors and 25 property professionals who manage the factoring and letting needs of over £2billion worth of residenti
al properties throughout Scotland.
We are an owner-managed business; our Managing Director and founder Stephen O'Neil, has operated in the sector since 1971. Stephen is passionate about ensuring excellent customer service, financial transparency and integrity are at the core of everything Newton do.
"Newton were great, they were..."
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5 Star Review
Charlene
By : 'Candleriggs'
Services : Letting(As a Tenant)
Rent PCM : £500
Would you recommend ? : Yes
Postcode : G1
Sep 21, 2016
People found this helpful0
Newton were great, they were very responsive to emails and calls, and when I needed work replacing white goods in the flat they were very prompt and professional about it. Very fair on deposit repayment too.
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By : Charlene Adams
Sep 22, 2016Good afternoon, Thank you for your kind review. Charlene & Gemma
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 88% | 88.00% | £450 | £1,575 |
Areas covered
- G4
Address
Newton Property Management
87 Port Dundas Road, Glasgow, City of Glasgow
G4 0HF
0141 353 9700
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Newton - Another Scamming ...
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1 Star Review
By : 'zero'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : G40
Mar 10, 2025
People found this helpful
I am fortunate enough to be up to date with my bills. Their bills have been really high months though & several neighbours have not been able to pay from my understanding. Newton decided to send a letter saying that some of my neighbours have been unable to pay. They are now going to take legal... Read Full Review
Comments (0)
I am fortunate enough to be up to date with my bills. Their bills have been really high months though & several neighbours have not been able to pay from my understanding.
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zero stars said about Newton Property Management
Services : Letting( As a Tenant )Date: 10th Mar 2025
I am fortunate enough to be up to date with my bills. Their bills have been really high months though & several neighbours have not been able to pay from my understanding.
Newton decided to send a letter saying that some of my neighbours have been unable to pay. They are now going to take legal action against my neighbours and they cant get money.... myself and the others that paid will be responsible to pay at a later date.
Let me be clear. Newton would rather send the "cant pay we will take it away" to people instead of reducing costs.
Specifically:
Linda Thomson, Lewis Littlejohn, Catherine Flanagan, Mellisa McGirr.
These people would rather take legal action against struggling people than find ways to cut costs. I have suggested ways and they ignore me. They have suggested nothing to me. They have also never considered it as an option. They have only considered:
1. Legal action
2. Making others pay (punishing the ones who follow their rules)
3. Increasing the float (more bills... thats how to fix it)
Anyway. Your punishment is having the job you have. Enjoy taking my neighbours TV's hahaha.
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Very poor. Do not answer ...
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1 Star Review
By : 'Angry.'
Services : Letting( Admin )
Would you recommend ? : No
Postcode : G43
Mar 1, 2025
People found this helpful
Very poor. Do not answer emails. Telephone calls to agent never put through. Ignore professional contacts. Receptionist has list of... Read Full Review
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Angry. said about Newton Property Management
Services : Letting( Admin )Date: 1st Mar 2025
Very poor. Do not answer emails. Telephone calls to agent never put through. Ignore professional contacts. Receptionist has list of excuses.
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Terrible service- zero ...
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1 Star Review
Stephen
By : 'Diane'
Services : Property Management
Sold price : £265000
Would you recommend ? : No
Postcode : G11
Sep 19, 2024
People found this helpful1
Terrible experience. Three years on from initially reporting water damage and it's still not resolved. Had countless property managers, most of which haven't even visited the property and communication is non-existent. We're homeowners and take good care of our home but Newton has... Read Full Review
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Diane McGinley said about Newton Property Management
Services : Property Management( )Date: 19th Sep 2024
Terrible experience. Three years on from initially reporting water damage and it's still not resolved. Had countless property managers, most of which haven't even visited the property and communication is non-existent. We're homeowners and take good care of our home but Newton has neglected it over the years.
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Shocking ...
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1 Star Review
By : 'Lewis'
Services : Property Management
Would you recommend ? : No
Postcode : G12
Mar 13, 2024
People found this helpful2
Shocking service, reported a simple issue 119 days ago and Newton have still been unable to resolve. Continuously bumping their fees up when customer service and communication remains... Read Full Review
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Lewis Brock said about Newton Property Management
Services : Property Management( )Date: 13th Mar 2024
Shocking service, reported a simple issue 119 days ago and Newton have still been unable to resolve. Continuously bumping their fees up when customer service and communication remains poor.
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Avoid at all ...
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1 Star Review
By : 'F.'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : EH6
Jan 12, 2024
People found this helpful2
Avoid at all costs. This company loves to ignore as many emails as possible, I suspect they have an internal competition on who can ignore more emails per day. I set up a DD 2 years ago, but they never changed the amount, I had no way to change it myself, I was expecting they were on top of... Read Full Review
Comments (0)Avoid at all costs.
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F. said about Newton Property Management
Services : Letting( Property Management )Date: 12th Jan 2024
Avoid at all costs.
This company loves to ignore as many emails as possible, I suspect they have an internal competition on who can ignore more emails per day.
I set up a DD 2 years ago, but they never changed the amount, I had no way to change it myself, I was expecting they were on top of it like the previous factor I had. I set it up so I didn’t had to worry, but I was so incredibly wrong.
Last autumn (around October) they informed me I had a debit with them and automatically duplicated my DD. I asked what could be done to avoid such increase of DD, I got vague answers and they generally ignored my query.
So I cancelled the DD and started paying monthly via their online system.
They decided that it was not good enough, they wanted the full payment, and they sent me a final notice.
I replied to the final notice and ask an up to date calculation and to reinstate the DD.
That was the 11 of December. They successfully ignored all my 3 emails and today they sent me a letter saying that they “now require to consider sending my details to a third party collection agency”.
I immediately made the full payment and sent a 4th email asking (I should start begging at this point) to reinstate the Direct Debit.
I have no hope the DD will be reinstated, if I am lucky they will just ignore me but accept the payment, there is a possibility they will also ignore my payment at this point.
If you are looking for a reliable factor, search elsewhere. They are not reliable nor professional.
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Beware Scammers!I've ...
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1 Star Review
By : 'Scott'
Services : Property Management
Would you recommend ? : No
Postcode : G12
Oct 10, 2023
People found this helpful7
Beware Scammers! I've updated this review to counter balance the impression this company gives by responding 'positively' to any negative reviews. It implies that they will resolve your grievance, however the truth is they are only concerned with their public image that's ... Read Full Review
Comments (0)Beware Scammers!
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Scott Fletcher said about Newton Property Management
Services : Property Management( )Date: 10th Oct 2023
Beware Scammers!
I've updated this review to counter balance the impression this company gives by responding 'positively' to any negative reviews. It implies that they will resolve your grievance, however the truth is they are only concerned with their public image that's where their genuine efforts end.
I have been fobbed off that many times by this company there is now no point engaging. They are only interested in one thing your money.
If you are not already with them the way they entice your business is by undercutting any existing factor and promising the Earth, they will go the extra mile at that point to secure your business. Don't be fooled it's a false dawn.
They will keep to their original under estimated monthly debit however you will find your debt slowly rising with them as it wasn't an accurate assessment. When you raise this you get their song and dance about rising costs and inflation.
They are keen to plead their case during this incredibly tough time and happy to ignore your concerns, although they have good propaganda on their web site stating they will reach out to customers, helping them.
Don't believe it your account will end up with their debt recovery team.
In addition to the slowly increasing monthly charges from their enticement rate you have non cyclic charges for various projects, nearly everything goes into this category. This has happened to me twice with an unexpected bill of £500 (approximately) each time.
I've been trying to get to the bottom of these 'additional' charges. Once satisfied they are actual legitimate would have settled the bill. However the break down of the fees provided simply don't add up. After refusing until I get the information they doubled my direct debit which I've just cancelled.
They don't care about their customers and treat them as sources of cash flow. I've sent dozens of emails and have kept their promises to do what's needed for over a year now, but again all false promises.
In order to balance my finances, I've asked for over a month now and sent several emails requesting a 5-10 year building plan with forecast works and estimated costs. Again ignored they have no incentive to honour these requests as they will get their money anyway.
In addition to this they don't scrutinise essential works and are content to do jobs without proper oversight and then pass on the bill. I would use the term 'management' very loosely when describing this company. A shambolic disgrace but which factor in Glasgow isn't.
The cruelest thing about this company is they present well but reputation is everything and with their falling review scores the truth is now getting out.
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Absolutely useless - to be ...
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1 Star Review
By : 'Alan'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : KA7
Nov 23, 2021
People found this helpful6
Absolutely useless - to be avoided at all costs. Be warned. Quarterly billing is shambolic, every invoice is missing a high percentage of the cost of work done DURING THAT BILLING PERIOD. ( Common electricity has been a year late...! ) They don't care / no pride in work, Newton... Read Full Review
Comments (0)Absolutely useless - to be avoided at all costs. Be warned.
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Alan said about Newton Property Management
Services : Letting( As a Owner )Date: 23rd Nov 2021
Absolutely useless - to be avoided at all costs. Be warned.
Quarterly billing is shambolic, every invoice is missing a high percentage of the cost of work done DURING THAT BILLING PERIOD. ( Common electricity has been a year late...! ) They don't care / no pride in work, Newton don't accept that standard for their internal reporting.
In addition they are invoicing a prepayment ( fabric) fund without owners sanction or adequate specification. They have failed to insist on proper authorisation. ( no provision in deeds). Failed to insist on proper authorisation have given one individuals opinion preference.
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Professional - Reliable - ...
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5 Star Review
John
By : 'P'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : KA3
Nov 22, 2021
People found this helpful0
I’ve found Newton to be professional and extremely easy to deal with. My Property Manager (John Hempstead) in particular, is resolutely focused on using his, evidently abundant experience and skill set; in creating a seamless buffer between factor and owner. His management of... Read Full Review
Comments (0)I’ve found Newton to be professional and extremely easy to deal with.
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P Maley said about Newton Property Management
Services : Letting( As a Owner )Date: 22nd Nov 2021
I’ve found Newton to be professional and extremely easy to deal with.
My Property Manager (John Hempstead) in particular, is resolutely focused on using his, evidently abundant experience and skill set; in creating a seamless buffer between factor and owner.
His management of contractors suitability, reliability and overseeing of tasks, affords owners great peace of mind.
John is cautious in his approach to delivering the best service; whilst being mindful of associated costs for owners.
His levels of communication and accessibility are first rate and he has such a pleasant and helpful attitude. Clearly a valuable assets to Newton.
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An improvement in ...
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4 Star Review
By : 'Joan'
Services : Property Management
Would you recommend ? : Yes
Postcode : PA16
Oct 27, 2021
People found this helpful0
We are very pleased with the service received from Fraser Williamson. He is prompt to resolve any issues and is very approachable and pleasant to deal with. We have noticed an improvement in the management of the building since he took... Read Full Review
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Joan McNicol said about Newton Property Management
Services : Property Management( )Date: 27th Oct 2021
We are very pleased with the service received from Fraser Williamson. He is prompt to resolve any issues and is very approachable and pleasant to deal with. We have noticed an improvement in the management of the building since he took over.
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10 Months on from an ...
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1 Star Review
Alistair
By : 'James'
Services : Property Management
Would you recommend ? : No
Postcode : KA2
Aug 1, 2021
People found this helpful6
10 Months on from an unannounced take over of DRF and this firm NPM is as good as a chocolate teapot .When you make a complaint to their MD he refers to a senior manager to deal with me He the senior manager takes offence if you challenge him on a strait forward answer and then cuts off... Read Full Review
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James said about Newton Property Management
Services : Property Management( )Date: 1st Aug 2021
10 Months on from an unannounced take over of DRF and this firm NPM is as good as a chocolate teapot .When you make a complaint to their MD he refers to a senior manager to deal with me He the senior manager takes offence if you challenge him on a strait forward answer and then cuts off communication with me . Next to come back to me is Mr Littlejohn who instead of replying to customers concerns continually backs AMC Landscapes who are the most unprofessional in the business. AMC destroys daffodils barely out of bloom and cuts shrubs when they are in flower . Accounts 50 weeks on from takeover residents fail to get their final balance trying to find out questions on your constitutional rights is like asking the FBI NPM are taking instructions from an Unconsituted committee . The WSS bares no reseblance to the needs of our Estate One word sums up NPM USELESS
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Awful ...
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1 Star Review
By : 'Alan'
Services : Property Management
Would you recommend ? : No
Postcode : KY16
Jul 20, 2021
People found this helpful6
Really not impressed with them. When they started to get some very unhappy residents their response was not to start providing a better service. Rather, they have insisted, against the wishes of many of us, in hiring a local venue to “meet” with us and are charging us for the privilege. Instead of... Read Full Review
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Alan McCrae said about Newton Property Management
Services : Property Management( )Date: 20th Jul 2021
Really not impressed with them. When they started to get some very unhappy residents their response was not to start providing a better service. Rather, they have insisted, against the wishes of many of us, in hiring a local venue to “meet” with us and are charging us for the privilege. Instead of listening to us their response seems to be “up yours”.
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Review ...
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5 Star Review
Lynsey
Alistair
By : 'Lauren'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : G72
Jul 9, 2021
People found this helpful0
I have lived in my flat for nearly two years now and when I have ever had an issue I speak with my factor Lynsey. Lynsey is very prompt with her responses and will always try and help me the best way she can! Any issues i have had I feel comfortable to go to Lynsey and she sorts them out straight ... Read Full Review
Comments (0)I have lived in my flat for nearly two years now and when I have ever had an issue I speak with my factor Lynsey.
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Lauren said about Newton Property Management
Services : Letting( As a Tenant )Date: 9th Jul 2021
I have lived in my flat for nearly two years now and when I have ever had an issue I speak with my factor Lynsey.
Lynsey is very prompt with her responses and will always try and help me the best way she can!
Any issues i have had I feel comfortable to go to Lynsey and she sorts them out straight away would highly recommend her.
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They don’t comply ...
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1 Star Review
Alistair
By : 'Margaret'
Services : Property Management
Would you recommend ? : No
Postcode : KA12
Jul 3, 2021
People found this helpful6
They don’t comply with the written “Services We Provide”. In fact it is the exact opposite. Carry out work without informing hone owners. One contacted actually had a key for entry into our building even though we have a secure entry system to be used by visitors... Read Full Review
Comments (0)They don’t comply with the written “Services We Provide”.
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Margaret Jones said about Newton Property Management
Services : Property Management( )Date: 3rd Jul 2021
They don’t comply with the written “Services We Provide”.
In fact it is the exact opposite. Carry out work without informing hone owners. One contacted actually had a key for entry into our building even though we have a secure entry system to be used by visitors to the building. The two men I spoke to were rude and offensive. Both refused to give me their superior’s name. Which I found on the internet anyway. One spoke over me, the other actually hung up on me and accused me of doing it to him. Telling lies. I could go on but not enough space. Sadly this factor was not chosen by our development but took over from our previous one when they went out of business. I cannot believe how Factors like this are allowed to continue operating. All they want is your money.
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Lynsey Hutchinson is very ...
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5 Star Review
Lynsey
By : 'Julie'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : G1
Jun 9, 2021
People found this helpful0
Lynsey Hutchinson is very approachable and attends to issues and concerns efficiently, professionally and promptly whilst keeping you constantly informed on issues at hand, always obliging, going that little bit further. Very happy with the services... Read Full Review
Comments (0)Lynsey Hutchinson is very approachable and attends to issues and concerns efficiently, professionally and promptly whilst keeping you constantly informed on issues at hand, always obliging, going that little bit further.
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Julie Ross said about Newton Property Management
Services : Letting( As a Owner )Date: 9th Jun 2021
Lynsey Hutchinson is very approachable and attends to issues and concerns efficiently, professionally and promptly whilst keeping you constantly informed on issues at hand, always obliging, going that little bit further.
Very happy with the services provided!
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DisappointedHaving appointed ...
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1 Star Review
By : 'D'
Services : Property Management
Would you recommend ? : No
Postcode : G12
Jun 6, 2021
People found this helpful1
Disappointed Having appointed Newton Property to be our factor, we had high hopes that the service we received from this reputable company would be of the quality that we expected for the management of a historic listed building. Initially, we were delighted with the service we received from... Read Full Review
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Comments (0)Disappointed
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D & M Aikman said about Newton Property Management
Services : Property Management( )Date: 6th Jun 2021
Disappointed
Having appointed Newton Property to be our factor, we had high hopes that the service we received from this reputable company would be of the quality that we expected for the management of a historic listed building. Initially, we were delighted with the service we received from Lizanne McHugh while she was our Property Manager, but unfortunately the service we now receive has deteriorated drastically.
Property Manager dismissing substantial number of proprietors' complaints as petty and trivial.
Doesn't respond to emails.
Common charges not transparent.
Appointment of contractor based on “lowest” price and not on proven quality of services provided.
Water ingress in our flat and fungus not being addressed by the factor since 2020.
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Disappointed ...
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1 Star Review
By : 'D'
Services : Property Management
Would you recommend ? : No
Postcode : G12
Jun 6, 2021
People found this helpful4
Disappointed Having appointed Newton Property to be our factor, we had high hopes that the service we received from this reputable company would be of the quality that we expected for the management of a historic listed building. Initially, we were delighted with the service we received from... Read Full Review
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Comments (0)Disappointed
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D & M Aikman said about Newton Property Management
Services : Property Management( )Date: 6th Jun 2021
Disappointed
Having appointed Newton Property to be our factor, we had high hopes that the service we received from this reputable company would be of the quality that we expected for the management of a historic listed building. Initially, we were delighted with the service we received from Lizanne McHugh while she was our Property Manager, but unfortunately the service we now receive has deteriorated drastically.
Property Manager dismissing substantial number of proprietors' complaints as petty and trivial.
Doesn't respond to emails.
Common charges not transparent.
Appointment of contractor based on “lowest” price and not on proven quality of services provided.
Water ingress in our flat and fungus not being addressed by the factor since 2020.
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Unimpressed ...
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2 Star Review
Charlene
By : 'Tennant'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : G
Mar 1, 2021
People found this helpful5
I very rarely get a quick or accurate response, I feel ignored as a tenant and have been frustrated by my letting agent/agency on quite a few... Read Full Review
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Tennant said about Newton Property Management
Services : Letting( As a Tenant )Date: 1st Mar 2021
I very rarely get a quick or accurate response, I feel ignored as a tenant and have been frustrated by my letting agent/agency on quite a few occasions.
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We rented a flat from Newton ...
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5 Star Review
Charlene
By : 'Monika'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : G12
Sep 17, 2020
People found this helpful0
We rented a flat from Newton based at Port Dundas for 10 month. It was a beautiful Mackintosh Mansion flat and we had the best service of Charlene who was dealing with us. Even minor issues were attended to immediately and once we left and cleaned the flat, we got our full deposit back too. I... Read Full Review
Comments (0)We rented a flat from Newton based at Port Dundas for 10 month. It was a beautiful Mackintosh Mansion flat and we had the best service of Charlene who was dealing with us. Even minor issues were attended to immediately and once we left and cleaned the flat, we got our full deposit back too.
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Monika Harvey said about Newton Property Management
Services : Letting( As a Tenant )Date: 17th Sep 2020
We rented a flat from Newton based at Port Dundas for 10 month. It was a beautiful Mackintosh Mansion flat and we had the best service of Charlene who was dealing with us. Even minor issues were attended to immediately and once we left and cleaned the flat, we got our full deposit back too.
I could not recommend this agency more highly.
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If I could give no stars I ...
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1 Star Review
By : 'Trish'
Services : Letting( As a Owner )
Rent PCM : £1000
Would you recommend ? : No
Postcode : G12
Mar 16, 2020
People found this helpful8
If I could give no stars I would. Avoid this company at all costs. 12 years of hell. Cannot get rid of them due to many flats being rented out but working on it! If it wasn't for Martin (Director), who is a gem, flat would have been sold long ago. How sad is that? Why is it allowed that a... Read Full Review
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Trish said about Newton Property Management
Services : Letting( As a Owner )Date: 16th Mar 2020
If I could give no stars I would. Avoid this company at all costs. 12 years of hell. Cannot get rid of them due to many flats being rented out but working on it! If it wasn't for Martin (Director), who is a gem, flat would have been sold long ago. How sad is that? Why is it allowed that a so-called Property Factor can do this to people? The property “Managers” need a course in Management, they are rude and disrespectful, forget we pay their wages and do not appear to work on our behalf. Spending other people's money as they choose, without thought and complete disregard for the owners. Avoid this company at all costs.
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Absolutely horrific and ...
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1 Star Review
By : 'Craig'
Services : Letting( Property Management )
Rent PCM : £147000
Would you recommend ? : No
Postcode : G60
Feb 16, 2020
People found this helpful7
Absolutely horrific and abysmal factor who managed the property I stayed in which was a low rise block of flats. They overcharged and sent pointless ridiculous letters constantly, which came with a pretty excessive price tag. They were worse than useless in dealing with issues like drain problems... Read Full Review
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Craig Stewart said about Newton Property Management
Services : Letting( Property Management )Date: 16th Feb 2020
Absolutely horrific and abysmal factor who managed the property I stayed in which was a low rise block of flats. They overcharged and sent pointless ridiculous letters constantly, which came with a pretty excessive price tag. They were worse than useless in dealing with issues like drain problems and their dire and rubbish services came with a massive monthly cost.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We apologise if you have had an experience that has caused you a need to complain.
Should you wish to make a formal complaint, please email letting@newtonproperty.co.uk.
Last updated at 5/9/2018, 7:51:30 AM by allAgents
