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Derby, DE1
1.8/5, 30 Reviews
20% Recommended
33% letting valuation accuracy
52% letting fee satisfaction
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"Please do not enroll with..."
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1 Star Review
By : 'Jason'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : DE1
People found this helpful0
Please do not enroll with Nicholas Humphrey's. They are lazy and they dont care. They never did any monthly check ups and the lady said every 3 monthly. I lived there 2years. We had no hot water/heating for 25days. We had to beg not to pay the full amount of rent. They never offered any advice or help or had no idea about the contractors progress on fixing the boiler, infact we was telling them what's going on acting as the middle person. Constantly saying we are in arrears for 2years and infact we have overpaid. No renovation in 2years was made to the house but the boiler and painted the dinning room ceiling after the water leak caused this. So much mold was everywhere and constant complaints was made and absolutely nothing was done. We also had A mouse problem and again we paid for everything after constant complaints. They dont care. So when it came to leave the property they want to charge us �225 for a cob web, a bit of dust and a dirty oven door (which was like that when we moved in) they sent pictures. Then told us we nees to pay for re-grouting the bathroom which was also like this when we moved in and a bit of paint missing. So when I kept asking about my issues i had with them i got no emails back and I fact ignored me for a week. So we have been told our money will come middle of this week and reading other peoples comments i doubt this. If anyone has any complaints please email me jasonshaw2013@hotmail.co.uk as im planning to make a case.
What agent could do to change your mind?
Bad. This is how they make there money, daylight robbery. I hope they can sleep at night by robbing human being like this..
Comments on Agent Fees
Bad. This is how they make there money, daylight robbery. I hope they can sleep at night by robbing human being like this..
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 33% | 52.00% | £300 | £1,200 |
Areas covered
- DE1
Address
Nicholas Humphreys
15 Friar Gate, Derby, Derbyshire
DE1 1BU
01332 265662
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Awful stay far away from ...
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1 Star Review
Michelle
Helen
By : 'Luke'
Services : Letting( As a Tenant )
Rent PCM : £120
Would you recommend ? : No
Postcode : DE22
People found this helpful0
Awful stay far away from Nicholas Humphreys awful at resolving situations, numerous leaks which take months to fix just... Read Full Review
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Luke said about Nicholas Humphreys
Services : Letting( As a Tenant )Date: 2nd Dec 2021
Awful stay far away from Nicholas Humphreys awful at resolving situations, numerous leaks which take months to fix just awful
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Terrible and disrespectful ...
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1 Star Review
By : 'S'
Services : Property Management
Would you recommend ? : No
Postcode : DE1
People found this helpful0
Terrible and disrespectful communication. Landlord of my property asked my to come in and meet one of Humphrey agent and hand in keys(because it was my last day to move out ) I went to property to make sure that everything’s clean, I found out that I still need to clean up few things. I... Read Full Review
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S said about Nicholas Humphreys
Services : Property Management( )Date: 30th Dec 2020
Terrible and disrespectful communication. Landlord of my property asked my to come in and meet one of Humphrey agent and hand in keys(because it was my last day to move out ) I went to property to make sure that everything’s clean, I found out that I still need to clean up few things. I said that it will take few hours for me to do so. The agent was so upset that I’m waisting his time and talked with me in a very disrespectful and arrogant manner . That’s not how people communicate, thank you and good luck with future clients.
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Arguably the worst group of ...
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1 Star Review
By : 'James'
Services : Letting( As a Tenant )
Rent PCM : £364
Would you recommend ? : No
Postcode : DE22
People found this helpful0
Arguably the worst group of people I have had the displeasure of having contact with. Everything seemed fine when I signed my contract, they were friendly and there were no red flags from the start. But when move in day came that’s when they started appearing. From the get go they gave... Read Full Review
Comments (0)Arguably the worst group of people I have had the displeasure of having contact with.
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James Holmes said about Nicholas Humphreys
Services : Letting( As a Tenant )Date: 24th Jul 2020
Arguably the worst group of people I have had the displeasure of having contact with.
Everything seemed fine when I signed my contract, they were friendly and there were no red flags from the start. But when move in day came that’s when they started appearing. From the get go they gave me keys to my house, which did not work to let me in my room, and after calling them they did not get a locksmith out to my house until 5pm, and they expected me to give the keys back at 5:30 so I had no chance to move in any of my stuff. Then when September rolled around they didn’t clean my room from the last person living there as there were old clothes and rubbish lying around! When I asked them to rectify this they kept making excuses. When I went in to confront them whilst speaking to one member of staff there was another one sat behind him laughing at me the whole time. Any issues with the house took prolonged times to fix.
Additionally they also hosted a ‘party’ for their tenants at revolution. And on arrival you will notice that the men working at the company are flirting and grafting the tenants as if they are not in a professional contract with them!
The past year has honestly been the worst experience I have ever had with a company and I am so glad I am no longer stuck in a contract with them.
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Avoid Humphrys student ...
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1 Star Review
By : 'Bob'
Services : Letting( As a Tenant )
Rent PCM : £400
Would you recommend ? : No
Postcode : DE22
People found this helpful1
The most disgusting, unreliable & conning company I have ever ran in to. Me and a few other groups of friends all moved into -a few humphrys houses as different groups as our first student lettings after halls. first of all we moved in the house it was never professionally cleaned it was ... Read Full Review
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Comments (0)The most disgusting, unreliable & conning company I have ever ran in to.
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Bob Marley said about Nicholas Humphreys
Services : Letting( As a Tenant )Date: 14th Apr 2020
The most disgusting, unreliable & conning company I have ever ran in to.
Me and a few other groups of friends all moved into -a few humphrys houses as different groups as our first student lettings after halls.
first of all we moved in the house it was never professionally cleaned it was dirty, had no fire alarms, stains on all the carpets, mouldy fridge etc completely unliveable Environment; it then took humphrys months to fix any of these problems, most emails sent to them daily were brushed off.
My friend who lived down the road from me had a cellar which constantly flooded, had mound on the ceilings, strong sewage smells coming from all the taps which was never fixed by humphrys.
I’ve known at least 6 people all in different humphrys houses; only one of the houses have had a positive response to living with humphrys as they used it as a “model house” and actually worked on this house to lie and tell students viewing this house theirs would be done up to this standard (which it most definately won’t)
I’ve been informed That humphrys student lettings are now black listed by the university, be careful and do any research before going with this company.
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im a student and ive just ...
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5 Star Review
By : 'Grace'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : DE23
People found this helpful1
im a student and ive just signed for a house for the next academic year with Nicholas Humphreys. Everything was really easy and they don't charge a Reservation fee like the other estate agents in derby. They send the contracts over on email so you only need to go to the office to do your i.d... Read Full Review
Comments (0)im a student and ive just signed for a house for the next academic year with Nicholas Humphreys. Everything was really easy and they don't charge a Reservation fee like the other estate agents in derby. They send the contracts over on email so you only need to go to the office to do your i.d and standing order forms.
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Grace said about Nicholas Humphreys
Services : Letting( As a Tenant )Date: 2nd Feb 2020
im a student and ive just signed for a house for the next academic year with Nicholas Humphreys. Everything was really easy and they don't charge a Reservation fee like the other estate agents in derby. They send the contracts over on email so you only need to go to the office to do your i.d and standing order forms.
Really helpful and lovely staff and free drinks and sweets upstairs are a bonus.
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After a barely mediocre ...
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5 Star Review
Elyse
By : 'Con'
Services : Letting( As a Tenant )
Rent PCM : £575
Would you recommend ? : Yes
Postcode : DE1
People found this helpful3
After a barely mediocre experience last year with the company we had lost a little hope in the company and regretted resigning for another year. We were assigned a new property manager from the upstairs office at the start of our new contract and she has been excellent. Acts a lot more experienced ... Read Full Review
Comments (0)After a barely mediocre experience last year with the company we had lost a little hope in the company and regretted resigning for another year.
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Con S said about Nicholas Humphreys
Services : Letting( As a Tenant )Date: 5th Jan 2020
After a barely mediocre experience last year with the company we had lost a little hope in the company and regretted resigning for another year.
We were assigned a new property manager from the upstairs office at the start of our new contract and she has been excellent. Acts a lot more experienced and professional than our previous older property manager.
All issues have been dealt with in a timely manner and has gone out of her way to ensure that we were informed about any repairs or visits to the property.
So thank you Elyse, you have been excellent and we are glad to have resigned for a further year
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1 Star Review
By : 'Louise'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : DE1
People found this helpful0
Very disappointed I’ve had to even give one star, the treatment my daughter has had before and after moving into her flat on 13/9/19 has been abysmal, she first reserved a property in Oct 18 for this uni year with Nicholas Humphreys this was withdrawn by NH in May 19, offered another... Read Full Review
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Louise Bailess-Ford said about Nicholas Humphreys
Services : Letting( As a Tenant )Date: 2nd Nov 2019
Very disappointed I’ve had to even give one star, the treatment my daughter has had before and after moving into her flat on 13/9/19 has been abysmal, she first reserved a property in Oct 18 for this uni year with Nicholas Humphreys this was withdrawn by NH in May 19, offered another house in May, this was withdrawn on 28/8/2019 so we were shown this flat, on looking at the flat we were told it came with two parking spaces and there would be no problem using the private carpark on moving in day, all lies no parking and hit with a parking fine, first night no water, no refuse bins outside as the property wasn’t registered, which the council won’t deliver as no ‘HMO’ license in place, we are awaiting an inspection so the students now have seven weeks of rubbish inside making them ill, no access to post boxes and address has not been registered with the post office, no bar stools or lampshades as promised, it took weeks to get a lock fitted on the front door of the flat as the owner couldn’t see why this was a problem, no covered bike rack which was a stipulation from the council when planning permission was granted should be supplied before any students move in, plus many more issues.They won’t answer my calls or emails, they refused to give me the owners details which is illegal, but luckily I found it on the councils planning records,no one seems to want responsibility of the flat Kevin is no longer there, Ryan has now stopped responding and Simon is not replying to emails.
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With the greatest emphasis, I ...
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1 Star Review
Kevin
By : 'Michael'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : DE1
People found this helpful2
With the greatest emphasis, I encourage everyone to avoid these agents. After moving into the property we quickly discovered that the boiler was broke (no hot water or heating). Nicholas Humphrey’s were promptly informed and I expected the matter resolved. No. It took 8 months for them to ... Read Full Review
Comments (0)With the greatest emphasis, I encourage everyone to avoid these agents. After moving into the property we quickly discovered that the boiler was broke (no hot water or heating). Nicholas Humphrey’s were promptly informed and I expected the matter resolved. No. It took 8 months for them to replace the boiler, while we suffered through the cold of winter. The property was also full of mould, like other reviews mention, which the agent would not address. The drain got blocked at one point where the washing machine was backing into the sink and they never attended to this. Our front door was broken into, and this took then 6 months to “fix”, which to them meant painting over the cracks. It was by this time I was not surprised to find the house infested with mice and at one time 100’s of flies. I was less surprised when Kevin and the staff gave us false promises. To this day, the mice still roam the house. The practices of Nicholas Humphrey’s became so inhuman and illegal that I contacted the council and they involved environmental health. Only at this time did some (very minor) improvements occur.
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Michael said about Nicholas Humphreys
Services : Letting( As a Tenant )Date: 9th Sep 2019
With the greatest emphasis, I encourage everyone to avoid these agents. After moving into the property we quickly discovered that the boiler was broke (no hot water or heating). Nicholas Humphrey’s were promptly informed and I expected the matter resolved. No. It took 8 months for them to replace the boiler, while we suffered through the cold of winter. The property was also full of mould, like other reviews mention, which the agent would not address. The drain got blocked at one point where the washing machine was backing into the sink and they never attended to this. Our front door was broken into, and this took then 6 months to “fix”, which to them meant painting over the cracks. It was by this time I was not surprised to find the house infested with mice and at one time 100’s of flies. I was less surprised when Kevin and the staff gave us false promises. To this day, the mice still roam the house. The practices of Nicholas Humphrey’s became so inhuman and illegal that I contacted the council and they involved environmental health. Only at this time did some (very minor) improvements occur.
During my tenancy, Kevin and the staff at Nicholas Humphrey’s refused to tell me who the landlord was. This is illegal. I have since found out, by council involvement, that it is BBHP Ltd. This company is owned by Nicholas Humphrey’s and they are using different names to avoid responsibility and exploit students. Having moved out of the property, BBHP Ltd. have sent us an invoice for exceeding bills. This is completely unethical considering that we had no heating or hot water for 8 months.
I strongly advise all people, student or otherwise, to avoid these estate agents in the hope that they will better their practices.
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Norman House flats Disgusting ...
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1 Star Review
Helen
By : 'bertesd'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : No
Postcode : DE1
People found this helpful1
Norman House flats Disgusting treatment to students, won’t do repairs, took £380 from deposit for cleaning at end of tenancy although place was spotless. Manipulate students to sign for further year only 4 months into tenancy by saying your rent will go up If you... Read Full Review
Comments (0)Norman House flats
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bertesd said about Nicholas Humphreys
Services : Letting( As a Tenant )Date: 29th Aug 2019
Norman House flats
Disgusting treatment to students, won’t do repairs, took £380 from deposit for cleaning at end of tenancy although place was spotless. Manipulate students to sign for further year only 4 months into tenancy by saying your rent will go up
If you don’t. If circumstances change like have to not want to commit to another year due to uni transfer they have no sympathy and get you black listed.
Helen Statham, Darron and Janie are your best mates till you sign contract then they treat you with ZERO respect. *AVOID* Nicholas Humphrey Derby (student letting) parents do not let you child use this company!
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Avoid using this ...
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1 Star Review
John
By : 'Anon'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : DE22
People found this helpful2
I have been incredibly disappointed with this company. Their lack of professionalism and inability to do their job properly combined with their incompetence astonished me. I had heard feedback from students previously how badly they felt treated and how rude the agents were but until this year I... Read Full Review
Comments on Agent Fees
Very high for what poor service you receive.
Comments (0)I have been incredibly disappointed with this company. Their lack of professionalism and inability to do their job properly combined with their incompetence astonished me.
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Anon said about Nicholas Humphreys
Services : Letting( As a Owner )Date: 18th Jun 2019
I have been incredibly disappointed with this company. Their lack of professionalism and inability to do their job properly combined with their incompetence astonished me.
I had heard feedback from students previously how badly they felt treated and how rude the agents were but until this year I had not experienced it.
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Not in any hurry to ...
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2 Star Review
By : 'sal24601'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : DE22
People found this helpful1
Me and my partner rented our first place off these, a tiny little flat in the City Centre so we didn't have high hopes anyway. the process of actually getting the flat took a lot of time and money, money we weren't entirely sure what it was going on. After moving in, it was clear the... Read Full Review
Comments on Agent Fees
High but unfortunately pretty standard for most letting agents these days
Comments (0)Me and my partner rented our first place off these, a tiny little flat in the City Centre so we didn't have high hopes anyway. the process of actually getting the flat took a lot of time and money, money we weren't entirely sure what it was going on.
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sal24601 said about Nicholas Humphreys
Services : Letting( As a Tenant )Date: 23rd Apr 2019
Me and my partner rented our first place off these, a tiny little flat in the City Centre so we didn't have high hopes anyway. the process of actually getting the flat took a lot of time and money, money we weren't entirely sure what it was going on.
After moving in, it was clear the area wasn't the best and the bedroom window was broken open, leaving black mould all up the windows which took them 6 months and a thousand phone calls to do anything about (still wasn't sorted by the time we moved out 3 months later as apparently it would take a whole new window).
When it came to move out, the front had fell of the cupboard under the oven and we were quoted a huge amount to get someone out to come and put it back on, when I literally clicked it back on myself. Was blamed for all the mould (!!!), and the mould in the bathroom which came from having no ventilation in bathroom and no heating. And now, over a year later, still haven't got the full deposit back.
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Landlords steer clear of ...
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1 Star Review
Kevin
By : 'Professional'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : DE22
People found this helpful3
Nicholas Humphreys has gone downhill in the last few years. The good people have left and Kevin Sutton would struggle to give you a straight answer about what he had for breakfast, let alone demonstrate any understanding of basic property law or keep any records. Steer clear of this shambles if you ... Read Full Review
Comments on Agent Fees
The fees were fine when they performed but represented very poor value for the service actually provided.
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Professional Landlord said about Nicholas Humphreys
Services : Letting( As a Owner )Date: 22nd Apr 2019
Nicholas Humphreys has gone downhill in the last few years. The good people have left and Kevin Sutton would struggle to give you a straight answer about what he had for breakfast, let alone demonstrate any understanding of basic property law or keep any records. Steer clear of this shambles if you want your property properly managed.
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Disgusting Letting agent. I ...
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1 Star Review
By : 'No'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : DE1
People found this helpful7
Disgusting Letting agent. I am staying first time in rented house and it is very bad stage. I am doing follow up from 6 months for the things which need to be changed. Property manager is very rude and does not respond to our any issues. Please do not rent with this property DE1... Read Full Review
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No name said about Nicholas Humphreys
Services : Letting( As a Tenant )Date: 24th Nov 2017
Disgusting Letting agent. I am staying first time in rented house and it is very bad stage. I am doing follow up from 6 months for the things which need to be changed. Property manager is very rude and does not respond to our any issues. Please do not rent with this property DE1 1RH.
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Very helpful and friendly. ...
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5 Star Review
John
Kevin
By : 'James'
Services : Property Management
Would you recommend ? : Yes
Postcode : DE22
People found this helpful0
Very helpful and friendly. Always gave their best and worked beyond the normal hours to help me. Staying with company in my 3rd... Read Full Review
Comments on Agent Fees
GOOD
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James Cousins said about Nicholas Humphreys
Services : Property Management( )Date: 10th Aug 2017
Very helpful and friendly. Always gave their best and worked beyond the normal hours to help me. Staying with company in my 3rd year
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Arrived at the house to find ...
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1 Star Review
By : 'Pbarlow1'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : DE12
People found this helpful6
Arrived at the house to find mould in every corner, and large mushrooms growing in the corner of the bathroom. This took literal months to fix. We had an insufficient lock for a few weeks and no fire alarms for the same. After I paid my rent I was still receiving THREATS from them a year later as... Read Full Review
Comments on Agent Fees
For what we were given, way overpriced.
Comments (0)Arrived at the house to find mould in every corner, and large mushrooms growing in the corner of the bathroom. This took literal months to fix. We had an insufficient lock for a few weeks and no fire alarms for the same. After I paid my rent I was still receiving THREATS from them a year later as another occupant hadn't paid. Disgusting behaviour and rather bullyish.
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Pbarlow1 said about Nicholas Humphreys
Services : Letting( As a Tenant )Date: 1st Mar 2017
Arrived at the house to find mould in every corner, and large mushrooms growing in the corner of the bathroom. This took literal months to fix. We had an insufficient lock for a few weeks and no fire alarms for the same. After I paid my rent I was still receiving THREATS from them a year later as another occupant hadn't paid. Disgusting behaviour and rather bullyish.
Do not rent with this company, if you do after reading this, you deserve the mess you get. Good luck.
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Do not very use this ...
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1 Star Review
By : 'HDS'
Services : Letting( As a Tenant )
Rent PCM : £320
Would you recommend ? : No
Postcode : DE22
People found this helpful2
Do not very use this company!! This review is coming from four girls that rented a property in Derby. First of all, we were told that we only had introduction only so Nicholas Humphrey's did not pay any attention to any of our problems we faced in the property for the entire time we lived there.... Read Full Review
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HDS said about Nicholas Humphreys
Services : Letting( As a Tenant )Date: 21st Jul 2016
Do not very use this company!! This review is coming from four girls that rented a property in Derby. First of all, we were told that we only had introduction only so Nicholas Humphrey's did not pay any attention to any of our problems we faced in the property for the entire time we lived there. The first day we moved in, the landlord demanded £320 in cash from every person, would not give a receipt so god knows where that cash went- properly straight into her pocket (avoiding the books!). Once we had moved in, we had consent arguments with the landlords, she had her 'friends' neighbours ringing her every two minutes telling her that our friends had come round- we were sat in the garden with our friends- which apparently we weren't allowed our friends around. When we moved in, the bathroom shower/bath was not sealed which meant all of the water leaked through into the kitchen and all of the water made a massive whole in the celling. Which, apparently was our fault- when the bathroom was NOT complete when we moved in. We constantly rang Nicholas Humphreys to help and they did NOTHING to help. We had people walking into the property without 24 hours notice, walking into rooms when we was asleep. Which was unacceptable. Which again, Nicholas Humphreys did nothing about. We had neighbours looking through our bins, watching everything that we was doing and ringing the landlord about it. We had SOOOOO much grief that we could not focus on our uni work. Then when we leave the property, we scrubbed the house for hours and now Nicholas Humphreys are charging a STUPID amount of money for 'cleaning' etc.... because they have now taken the property over. When we did not sign a contract with them, or a new contract was not signed by us four girls. Never ever ever ever go with this company for student lettings!!!!! Never a happy moment in the house because of this.
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By : Kevin Sutton
Aug 16, 2016I am sorry to hear of your experience whilst staying in Derby. If you can provide the property address I will conduct a thorough investigation into the issues raised. From the limited details ...
Please do not enroll with ...
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1 Star Review
By : 'Jason'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : DE1
People found this helpful0
Please do not enroll with Nicholas Humphrey's. They are lazy and they dont care. They never did any monthly check ups and the lady said every 3 monthly. I lived there 2years. We had no hot water/heating for 25days. We had to beg not to pay the full amount of rent. They never offered any advice or... Read Full Review
What agent could do to change your mind?
Bad. This is how they make there money, daylight robbery. I hope they can sleep at night by robbing human being like this..
Comments on Agent Fees
Bad. This is how they make there money, daylight robbery. I hope they can sleep at night by robbing human being like this..
Comments (0)Please do not enroll with Nicholas Humphrey's.
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Jason said about Nicholas Humphreys
Services : Letting( As a Tenant )Date: 29th Jun 2016
Please do not enroll with Nicholas Humphrey's.
They are lazy and they dont care.
They never did any monthly check ups and the lady said every 3 monthly. I lived there 2years.
We had no hot water/heating for 25days. We had to beg not to pay the full amount of rent. They never offered any advice or help or had no idea about the contractors progress on fixing the boiler, infact we was telling them what's going on acting as the middle person.
Constantly saying we are in arrears for 2years and infact we have overpaid.
No renovation in 2years was made to the house but the boiler and painted the dinning room ceiling after the water leak caused this. So much mold was everywhere and constant complaints was made and absolutely nothing was done.
We also had A mouse problem and again we paid for everything after constant complaints. They dont care.
So when it came to leave the property they want to charge us �225 for a cob web, a bit of dust and a dirty oven door (which was like that when we moved in) they sent pictures. Then told us we nees to pay for re-grouting the bathroom which was also like this when we moved in and a bit of paint missing.
So when I kept asking about my issues i had with them i got no emails back and I fact ignored me for a week.
So we have been told our money will come middle of this week and reading other peoples comments i doubt this.
If anyone has any complaints please email me jasonshaw2013@hotmail.co.uk as im planning to make a case.
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Please do not enroll with ...
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1 Star Review
By : 'Jason'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : DE1
People found this helpful2
Please do not enroll with Nicholas Humphrey's. They are lazy and they dont care. They never did any monthly check ups and the lady said every 3 monthly. I lived there 2years. We had no hot water/heating for 25days. We had to beg not to pay the full amount of rent. They never offered any advice or... Read Full Review
What agent could do to change your mind?
Bad. This is how they make there money, daylight robbery. I hope they can sleep at night by robbing human being like this..
Comments on Agent Fees
Bad. This is how they make there money, daylight robbery. I hope they can sleep at night by robbing human being like this..
Comments (0)Please do not enroll with Nicholas Humphrey's.
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Jason said about Nicholas Humphreys
Services : Letting( As a Tenant )Date: 29th Jun 2016
Please do not enroll with Nicholas Humphrey's.
They are lazy and they dont care.
They never did any monthly check ups and the lady said every 3 monthly. I lived there 2years.
We had no hot water/heating for 25days. We had to beg not to pay the full amount of rent. They never offered any advice or help or had no idea about the contractors progress on fixing the boiler, infact we was telling them what's going on acting as the middle person.
Constantly saying we are in arrears for 2years and infact we have overpaid.
No renovation in 2years was made to the house but the boiler and painted the dinning room ceiling after the water leak caused this. So much mold was everywhere and constant complaints was made and absolutely nothing was done.
We also had A mouse problem and again we paid for everything after constant complaints. They dont care.
So when it came to leave the property they want to charge us �225 for a cob web, a bit of dust and a dirty oven door (which was like that when we moved in) they sent pictures. Then told us we nees to pay for re-grouting the bathroom which was also like this when we moved in and a bit of paint missing.
So when I kept asking about my issues i had with them i got no emails back and I fact ignored me for a week.
So we have been told our money will come middle of this week and reading other peoples comments i doubt this.
If anyone has any complaints please email me jasonshaw2013@hotmail.co.uk as im planning to make a case.
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absolute joke of a branch ...
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1 Star Review
Kevin
By : 'Nick-Bass'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : DE22
People found this helpful2
absolute joke of a branch this one. lived in student accommodation that was supposed to be managed by them but when it comes to getting anything done the absolute idiots that work there will only ever say we'll pass it on to kevin. we currently have no hot water and haven't had any for a month... Read Full Review
What agent could do to change your mind?
expensive for a business that offers nothing in the way of repairs.
Comments on Agent Fees
expensive for a business that offers nothing in the way of repairs.
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Nick-Bass said about Nicholas Humphreys
Services : Letting( As a Tenant )Date: 1st May 2016
absolute joke of a branch this one. lived in student accommodation that was supposed to be managed by them but when it comes to getting anything done the absolute idiots that work there will only ever say we'll pass it on to kevin. we currently have no hot water and haven't had any for a month despite it being reported 3 times now, and various lights and bits with the dishwasher have been broken since we moved in, despite again being reported various times. had housing standards around a couple of moths ago and once we told Kevin, 3 out of the 6 of us had received a phone call asking what is wrong with the house, telling us they would send someone out the same day - these things have still not been fixed. Do not go with this company, they are a joke and do nothing to maintain the house. cant wait for the fees we get given when we move out.
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My Stepson rented this ...
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1 Star Review
By : 'David'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : DE1
People found this helpful2
My Stepson rented this property with 4 fellow students when it came to the end of the 1 year contract we as guarantors were all presented with huge bills for so called repairs. £220 to clean the property. £900 to repair a bed. £220 to repair a table leg and chair. £50 to ... Read Full Review
What agent could do to change your mind?
Ensure that landlords renting to students put in cheap furniture and not" £1000 beds" and "£220 tables and chairs" . Be realistic about the price of any necessary repairs.
Comments (0)My Stepson rented this property with 4 fellow students when it came to the end of the 1 year contract we as guarantors were all presented with huge bills for so called repairs.
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David said about Nicholas Humphreys
Services : Letting( As a Tenant )Date: 28th Sep 2015
My Stepson rented this property with 4 fellow students when it came to the end of the 1 year contract we as guarantors were all presented with huge bills for so called repairs.
£220 to clean the property.
£900 to repair a bed.
£220 to repair a table leg and chair.
£50 to tidy garden.
All bills issued are demanded to be paid in 7 days.
Clearly someone is being dishonest and trying to make extra income?
I would strongly recommend you should avoid this company and these dubious practices.
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Last updated at 5/3/2016, 2:42:14 AM by allAgents
