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Marlborough Homes
2.3/5, 3 Reviews
33% Recommended
0% letting valuation accuracy
67% letting fee satisfaction
Welcome to Marlborough Homes
We are Professional Networking Residential Letting and Estate Agents serving East London and parts of West Essex. Through our extensive Network of Professional Agents & Agencies, we offer our Vendors, Investor’s, Landlords and Tenants a fast professional service of the multi-agencies b
ut for a fraction of the usual price.
We currently have in excess of 300 clients & contacts on our mailing list giving our clients, Vendors, Landlords and Tenants the confidence that within our extensive network, we will match their requirements.
By networking and operating from just one centrally located branch in South Woodford, we have substantially reduced our overheads against the existing multi-branch agencies, passing on the savings to our clients.
By Networking with over 20 professionally accredited agents and agencies we are able to serve East London & parts of West Essex.
At Marlborough Homes we offer our clients daily updates to all the major local and national media advertising sites as well as a state of the art website advertising our properties.
We pride ourselves on providing a first class customer service putting you, the customer first!
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The UK's largest customer review website for the property industry.
Marlborough Homes
Suite 9, 96 George Lane,E18 1AD
Certified Customer Experience
Report Summary
Report generated on (15 April 2025 @ 01:08:34)
Customer Experience
Awards Won
Recent Customer Reviews From
Clients Of This Agent
Ms on 23rd Oct 2015
5 Star Review
recently rented a house from these guys, cant recommend them enough, everybody in the office is so helpful, friendly and patient, its the first time we have rented so where a bit apprehensive, but they took the time to explain everything and make sure we where happy, and even gave us there mobile numbers so we could contact them out of office hours if we had any questions, GREAT EXPERIENCE..........
,
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
bert15 on 20th Oct 2015
1 Star Review
When I first went into the office and dealt with them they were lovely, I'm assuming now that it's because they just saw me as money. I was in a desperate situation to find somewhere to live and they fully took advantage of that. The six months we dealt with them was absolute hell.
We first saw issues when one of my housemates came back and they saw a leak in the kitchen, turns out the boiler had been leaking. Someone from Marlborough homes came round to have a look and had the cheek to try and blame this boiler leak on ourselves - sorry?! Did I go up to it with a sledge hammer or something? Absolutely not, he had no leg to stand on. He then turned into the most condescending person I've ever encountered, saying that the house was a mess (yes it needed to be tidied up a little, but I was working two jobs and the others were working full time in London, we weren't under the impression it was an inspection!) he also said that they would do weekly visits to ensure that the property was clean, I'm pretty sure this is illegal...
Anyway, we manage to get the boiler fixed for free, and fast forward a bit to the end of our lease. We learnt from the neighbours that the tenants before hand had actually been using the house for some illegal activity and it was left in a dump (also the gas and electricity machines had been rigged so we were paying off the previous tenants bills for the majority of our stay) Marlborough homes had managed to make the house look decent enough before we moved in with a lick of paint and new carpets, but the house was basically a polished turd. So many issues. One of them being that the wooden flooring underneath the carpet had bowed from the moisture of the previous tenants, which then caused a tear in the living room carpet. As a result of this, they chose to take a HEAP of money off our deposit. We all roughly put down about £600 as they insisted a 5 week deposit, of which we each got back around £80. It wasn't worth the fight at the time, and the staff are incredibly belittling and patronising, but now, having moved out nearly a year ago, they seemed to have messed up again. I urge anyone who wants to use this company not to. 100% not worth the hassle and they will deny everything.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Carol on 28th Apr 2015
1 Star Review
This agency is the worst agency I have ever had the opportunity to deal with in my life. Poor customer service and communication,don't feel welcome(feels like you are the second category human being),not helpful at all if you have any problem..you are left by yourself with anything!for any response you have to wait ages or you have been forgotten!constant mistake regarding if the payment has been made or not ,which is unacceptable, very disrespectful and upsetting.From the beginning to the end of the contract I felt very unhappy and all this time seemed like there always has been some issues going on ,which has contributed to my mood and living experience.In my opinion if you are doing something you should try your best to do at least on minimum level of positivity or don't do at all!!!
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
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"When I first went into the..."
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1 Star Review
By : 'bert15'
Services : Letting(As a Tenant)
Rent PCM : £2200
Would you recommend ? : No
Postcode : IG8
Oct 20, 2015
People found this helpful2
When I first went into the office and dealt with them they were lovely, I'm assuming now that it's because they just saw me as money. I was in a desperate situation to find somewhere to live and they fully took advantage of that. The six months we dealt with them was absolute hell. We first saw issues when one of my housemates came back and they saw a leak in the kitchen, turns out the boiler had been leaking. Someone from Marlborough homes came round to have a look and had the cheek to try and blame this boiler leak on ourselves - sorry?! Did I go up to it with a sledge hammer or something? Absolutely not, he had no leg to stand on. He then turned into the most condescending person I've ever encountered, saying that the house was a mess (yes it needed to be tidied up a little, but I was working two jobs and the others were working full time in London, we weren't under the impression it was an inspection!) he also said that they would do weekly visits to ensure that the property was clean, I'm pretty sure this is illegal... Anyway, we manage to get the boiler fixed for free, and fast forward a bit to the end of our lease. We learnt from the neighbours that the tenants before hand had actually been using the house for some illegal activity and it was left in a dump (also the gas and electricity machines had been rigged so we were paying off the previous tenants bills for the majority of our stay) Marlborough homes had managed to make the house look decent enough before we moved in with a lick of paint and new carpets, but the house was basically a polished turd. So many issues. One of them being that the wooden flooring underneath the carpet had bowed from the moisture of the previous tenants, which then caused a tear in the living room carpet. As a result of this, they chose to take a HEAP of money off our deposit. We all roughly put down about £600 as they insisted a 5 week deposit, of which we each got back around £80. It wasn't worth the fight at the time, and the staff are incredibly belittling and patronising, but now, having moved out nearly a year ago, they seemed to have messed up again. I urge anyone who wants to use this company not to. 100% not worth the hassle and they will deny everything.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 67.00% | £800 | £2,200 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 0 | 0 | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- E10
- E11
- E18
- E20
- E4
- E5
- IG10
- IG6
- IG7
- IG8
Address
Marlborough Homes
Suite 9, 96 George Lane, London, Greater London
E18 1AD
0208 989 8796
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 19:00
- 00:00 - 19:00
- 09:30 - 18:00
- 09:00 - 14:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
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- National Homes Network
- ?Move With Us
- allAgents Portal
- ?OnTheMarket
- Rightmove
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Social Media
Members of
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Latest Properties
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recently rented a house from ...
Share On : 
5 Star Review
By : 'Ms'
Branch : South Woodford, Suite 9, 96 George Lane
Services : Letting( As a Tenant )
Rent PCM : £1450
Would you recommend ? : Yes
Postcode : RM6
Oct 23, 2015
People found this helpful1
recently rented a house from these guys, cant recommend them enough, everybody in the office is so helpful, friendly and patient, its the first time we have rented so where a bit apprehensive, but they took the time to explain everything and make sure we where happy, and even gave us there mobile ... Read Full Review
Comments (0)
recently rented a house from these guys, cant recommend them enough, everybody in the office is so helpful, friendly and patient, its the first time we have rented so where a bit apprehensive, but they took the time to explain everything and make sure we where happy, and even gave us there mobile numbers so we could contact them out of office hours if we had any questions, GREAT EXPERIENCE..........
Was this helpful?:
Ms Turchyn said about Marlborough Homes
Services : Letting( As a Tenant )Date: 23rd Oct 2015
recently rented a house from these guys, cant recommend them enough, everybody in the office is so helpful, friendly and patient, its the first time we have rented so where a bit apprehensive, but they took the time to explain everything and make sure we where happy, and even gave us there mobile numbers so we could contact them out of office hours if we had any questions, GREAT EXPERIENCE..........
,
The UK's Largest Customer Review Website for the Property Industry
When I first went into the ...
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1 Star Review
By : 'bert15'
Branch : South Woodford, Suite 9, 96 George Lane
Services : Letting( As a Tenant )
Rent PCM : £2200
Would you recommend ? : No
Postcode : IG8
Oct 20, 2015
People found this helpful2
When I first went into the office and dealt with them they were lovely, I'm assuming now that it's because they just saw me as money. I was in a desperate situation to find somewhere to live and they fully took advantage of that. The six months we dealt with them was absolute hell. We first saw ... Read Full Review
Comments (0)When I first went into the office and dealt with them they were lovely, I'm assuming now that it's because they just saw me as money. I was in a desperate situation to find somewhere to live and they fully took advantage of that. The six months we dealt with them was absolute hell.
Was this helpful?:
bert15 said about Marlborough Homes
Services : Letting( As a Tenant )Date: 20th Oct 2015
When I first went into the office and dealt with them they were lovely, I'm assuming now that it's because they just saw me as money. I was in a desperate situation to find somewhere to live and they fully took advantage of that. The six months we dealt with them was absolute hell.
We first saw issues when one of my housemates came back and they saw a leak in the kitchen, turns out the boiler had been leaking. Someone from Marlborough homes came round to have a look and had the cheek to try and blame this boiler leak on ourselves - sorry?! Did I go up to it with a sledge hammer or something? Absolutely not, he had no leg to stand on. He then turned into the most condescending person I've ever encountered, saying that the house was a mess (yes it needed to be tidied up a little, but I was working two jobs and the others were working full time in London, we weren't under the impression it was an inspection!) he also said that they would do weekly visits to ensure that the property was clean, I'm pretty sure this is illegal...
Anyway, we manage to get the boiler fixed for free, and fast forward a bit to the end of our lease. We learnt from the neighbours that the tenants before hand had actually been using the house for some illegal activity and it was left in a dump (also the gas and electricity machines had been rigged so we were paying off the previous tenants bills for the majority of our stay) Marlborough homes had managed to make the house look decent enough before we moved in with a lick of paint and new carpets, but the house was basically a polished turd. So many issues. One of them being that the wooden flooring underneath the carpet had bowed from the moisture of the previous tenants, which then caused a tear in the living room carpet. As a result of this, they chose to take a HEAP of money off our deposit. We all roughly put down about £600 as they insisted a 5 week deposit, of which we each got back around £80. It wasn't worth the fight at the time, and the staff are incredibly belittling and patronising, but now, having moved out nearly a year ago, they seemed to have messed up again. I urge anyone who wants to use this company not to. 100% not worth the hassle and they will deny everything.
The UK's Largest Customer Review Website for the Property Industry
This agency is the worst ...
Share On :
1 Star Review
By : 'Carol'
Branch : South Woodford, Suite 9, 96 George Lane
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : No
Postcode : E11
Apr 28, 2015
People found this helpful3
This agency is the worst agency I have ever had the opportunity to deal with in my life. Poor customer service and communication,don't feel welcome(feels like you are the second category human being),not helpful at all if you have any problem..you are left by yourself with anything!for any response ... Read Full Review
What agent could do to change your mind?
Try to put customer first! Being more professional and take customers seriously regardless any nationality!
Comments (0)Was this helpful?:
Carol said about Marlborough Homes
Services : Letting( As a Tenant )Date: 28th Apr 2015
This agency is the worst agency I have ever had the opportunity to deal with in my life. Poor customer service and communication,don't feel welcome(feels like you are the second category human being),not helpful at all if you have any problem..you are left by yourself with anything!for any response you have to wait ages or you have been forgotten!constant mistake regarding if the payment has been made or not ,which is unacceptable, very disrespectful and upsetting.From the beginning to the end of the contract I felt very unhappy and all this time seemed like there always has been some issues going on ,which has contributed to my mood and living experience.In my opinion if you are doing something you should try your best to do at least on minimum level of positivity or don't do at all!!!
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Last updated at 4/24/2015, 11:02:56 AM by allAgents
