recently rented a house from these guys, cant recommend them enough, everybody in the office is so helpful, friendly and patient, its the first time we have rented so where a bit apprehensive, but they took the time to explain everything and make sure we where happy, and even gave us there mobile numbers so we could contact them out of office hours if we had any questions, GREAT EXPERIENCE..........
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• Rent PCM : £undefined
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• Experience: Would you recommend ? : No

When I first went into the office and dealt with them they were lovely, I'm assuming now that it's because they just saw me as money. I was in a desperate situation to find somewhere to live and they fully took advantage of that. The six months we dealt with them was absolute hell.
We first saw issues when one of my housemates came back and they saw a leak in the kitchen, turns out the boiler had been leaking. Someone from Marlborough homes came round to have a look and had the cheek to try and blame this boiler leak on ourselves - sorry?! Did I go up to it with a sledge hammer or something? Absolutely not, he had no leg to stand on. He then turned into the most condescending person I've ever encountered, saying that the house was a mess (yes it needed to be tidied up a little, but I was working two jobs and the others were working full time in London, we weren't under the impression it was an inspection!) he also said that they would do weekly visits to ensure that the property was clean, I'm pretty sure this is illegal...
Anyway, we manage to get the boiler fixed for free, and fast forward a bit to the end of our lease. We learnt from the neighbours that the tenants before hand had actually been using the house for some illegal activity and it was left in a dump (also the gas and electricity machines had been rigged so we were paying off the previous tenants bills for the majority of our stay) Marlborough homes had managed to make the house look decent enough before we moved in with a lick of paint and new carpets, but the house was basically a polished turd. So many issues. One of them being that the wooden flooring underneath the carpet had bowed from the moisture of the previous tenants, which then caused a tear in the living room carpet. As a result of this, they chose to take a HEAP of money off our deposit. We all roughly put down about £600 as they insisted a 5 week deposit, of which we each got back around £80. It wasn't worth the fight at the time, and the staff are incredibly belittling and patronising, but now, having moved out nearly a year ago, they seemed to have messed up again. I urge anyone who wants to use this company not to. 100% not worth the hassle and they will deny everything.

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• Experience: Would you recommend ? : No

This agency is the worst agency I have ever had the opportunity to deal with in my life. Poor customer service and communication,don't feel welcome(feels like you are the second category human being),not helpful at all if you have any problem..you are left by yourself with anything!for any response you have to wait ages or you have been forgotten!constant mistake regarding if the payment has been made or not ,which is unacceptable, very disrespectful and upsetting.From the beginning to the end of the contract I felt very unhappy and all this time seemed like there always has been some issues going on ,which has contributed to my mood and living experience.In my opinion if you are doing something you should try your best to do at least on minimum level of positivity or don't do at all!!!

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• Rent PCM : £undefined
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• Experience: Would you recommend ? : No