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South Bank, London SE1
4.1/5, 50 Reviews
80% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
67% sales fee satisfaction
75% letting fee satisfaction
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"Terrible service. AVOID using ..."
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1 Star Review
By : 'Div'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : SE1
May 10, 2015
People found this helpful5
Terrible service. AVOID using them. I would never recommend them again. We recently moved from India and we wanted to move in somewhere Central. We saw the apartment in the Whitehouse Apartments TWICE and both times, the furniture was not in it. We were shown pictures of it and we assumed that it will be in decent shape. I asked for an inventory report and was given a dated one (more than a year old) specifically for any appliances that I will need to buy. I was NOT asked to review the furniture or additional items. 1. The apartment now has 10 lamps for a small 1 bed flat, multiple pots and pans and an assortment of cups which must've been left by previous tenants. 2. The sofa is torn, worn out and completely unusable. We followed up with them about the furniture, the sofas, the extra materials. 3. They were extremely unhelpful. They said the sofa would be replaced in by May 1st. On following up twice (today is May 11), all we get from the agent is an email saying we are speaking to the owner and will get back to you. This is after they said that the sofa would be delivered by May 1st. Their front office is rude and unhelpful. They have a good utilities team, which helped with the billing etc., but only on following up. I am bracing myself for the steep check-out fees that I read about. Avoid them at all costs and go with a better, more reliable and helpful agent. I have not given any names in this review but I am happy to give more details, if you'd like to contact me.
What agent could do to change your mind?
The agent could've been upfront about all this additional items. We were told that they "gave" us the inventory report which was a lie. I requested them for it TWICE specifying that it was for my planning to buy additional material and not to review the sad state of the sofas or any other furniture! They never advised us to go through it. It was a complete shock to me when we moved in, after we signed the contract. After that, all they said was that nothing can be taken out, since it was in the contract. When space is such a premium, it was ridiculous to have chipped plates, wobbly furniture lying around. Extremely unhelpful.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 67% | £335,000 | £447,000 |
| Lettings | 100% | 75% | £880 | £3,000 |
Address
Life Residential
County Hall Southbank,252 Westminster Bridge Rd, London, Greater London
SE1 7PD
020 7620 1600
Services offered
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Life Residential Branches (View All 8)
Our experience with Life ...
5 Star Review
Ralph
By : 'Sunita'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE1
Jun 23, 2023
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People found this helpful0
My wife and I purchased a flat in the Whitehouse Apartments complex in 1999, and iit was let out to tenants throughout the period of ownership until we sold the flat recently in 2023. Since the complex is very big, and run by many members of staff it can sometimes be difficult to know or locate ... Read Full Review
Comments (0)
My wife and I purchased a flat in the Whitehouse Apartments complex in 1999, and iit was let out to tenants throughout the period of ownership until we sold the flat recently in 2023.
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Sunita Shah said about Life Residential
Services : Letting( As a Owner )Date: 23rd Jun 2023
My wife and I purchased a flat in the Whitehouse Apartments complex in 1999, and iit was let out to tenants throughout the period of ownership until we sold the flat recently in 2023.
Since the complex is very big, and run by many members of staff it can sometimes be difficult to know or locate the person to contact in case of any problems or queries. Ralph Rampersaud, who has been with Life Residential throughout our period of ownership has been of immense help to us, and very quickly became our "go to" person in sorting any problems or queries we have had.
Even in a couple of difficult situations, when some senior staff have been involved in queries, Ralph has easily outshone them, and has helped us to solve problems, and he has demonstrated that nothing is too much trouble for Ralph, as he assists us in a very cool, calm and very efficient manner.
I would recommend anyone to select Ralph to look after their property.
Kishor and Sunita Shah
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Great experience renting a ...
5 Star Review
Matt
By : 'Sanket'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE1
May 3, 2023
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People found this helpful0
Great experience renting a property with life residential. Life Residential (specifically Matt Herring) provided a very smooth contract signing process. Matt was very professional and ensured great communication throughout on the check-in date, I was surprised when match specifically spent... Read Full Review
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Sanket Gupta said about Life Residential
Services : Letting( As a Tenant )Date: 3rd May 2023
Great experience renting a property with life residential. Life Residential (specifically Matt Herring) provided a very smooth contract signing process. Matt was very professional and ensured great communication throughout on the check-in date, I was surprised when match specifically spent significant amount of time explaining to me how each of the thing works in the apartment and offering help during my stay despite not being his job.
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Excellent ...
5 Star Review
By : 'Nigel'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE1
Jun 25, 2018
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People found this helpful0
I have been letting various flats at the White House through County Hall, using Ralph Rampersaud. He, like me, was there at the very beginning. All through that time I have been well supported and served. Ralph has proved to be exceptional, always ready to go beyond the call of duty to sort out any ... Read Full Review
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Nigel Knights Johnson said about Life Residential
Services : Letting( As a Owner )Date: 25th Jun 2018
I have been letting various flats at the White House through County Hall, using Ralph Rampersaud. He, like me, was there at the very beginning. All through that time I have been well supported and served. Ralph has proved to be exceptional, always ready to go beyond the call of duty to sort out any issues arising. I have come to rely heavily on his advice and expertise and can trust him implicitly. He instantly recognises my voice, as I suspect he does many other long-standing landlords - as I do his - and we have become good friends.
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Simone was extremely helpful ...
5 Star Review
By : 'Gary'
Services : Letting( As a Tenant )
Rent PCM : £2340
Would you recommend ? : Yes
Postcode : SW8
Mar 6, 2015
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People found this helpful0
Simone was extremely helpful throughout the process. She negotiated on our behalf with the landlord, pushed for a response when one was not forthcoming, and helped us agree a two year deal which we were happy with. Once we had agreed the deal, the references were quickly processed, and the final... Read Full Review
What agent could do to change your mind?
I thought the charge for the \'card fee\' (over £20) was unecessary. An admin fee was already charged (which I understand), but I don\'t think an addiotional card fee can be justified when this is the only option for payment.
Comments on Agent Fees
I thought the charge for the \'card fee\' (over £20) was unecessary. An admin fee was already charged (which I understand), but I don\'t think an addiotional card fee can be justified when this is the only option for payment.
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Gary Steptoe said about Life Residential
Services : Letting( As a Tenant )Date: 6th Mar 2015
Simone was extremely helpful throughout the process. She negotiated on our behalf with the landlord, pushed for a response when one was not forthcoming, and helped us agree a two year deal which we were happy with. Once we had agreed the deal, the references were quickly processed, and the final arrangements for our move made. The whole process was remarkably pain-free! I would like to thank Simone for all her help, she is clearly a real asset to your company.
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Attentive. Answered all my ...
5 Star Review
By : 'Helen'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW18
Feb 6, 2015
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People found this helpful0
Attentive. Answered all my queries promptly. Clear step by step guidance of process was helpful. I was well pleased with the service as a... Read Full Review
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Helen said about Life Residential
Services : Letting( As a Tenant )Date: 6th Feb 2015
Attentive. Answered all my queries promptly. Clear step by step guidance of process was helpful. I was well pleased with the service as a whole.
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New to Life Residential.Had ...
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5 Star Review
Cristina
By : 'S'
Services : Letting( As a Owner )
Rent PCM : £2100
Would you recommend ? : Yes
Postcode : W3
Jun 29, 2023
People found this helpful0
New to Life Residential. Had an excellent service from the start. Since the property was let - I am communicating with Cristina Luntraru. Cristina's been very helpful, prompt in responding to my doubts and problems and dealing with them. She has been very helpful and providing a great service ... Read Full Review
Comments (0)New to Life Residential.
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S Kasaraneni said about Life Residential
Services : Letting( As a Owner )Date: 29th Jun 2023
New to Life Residential.
Had an excellent service from the start. Since the property was let - I am communicating with Cristina Luntraru.
Cristina's been very helpful, prompt in responding to my doubts and problems and dealing with them. She has been very helpful and providing a great service .
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This is the MOST terrible ...
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1 Star Review
By : 'Jiawei'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE1
Nov 9, 2022
People found this helpful3
This is the MOST terrible agent I've ever met. They do not care their customers at all as long as the money is in their pocket. Failed to fix the heater for me during the coldest months, did not reply when asking them to return the deposits, take months and hundreds of calls to get one simple ... Read Full Review
Comments (1)This is the MOST terrible agent I've ever met. They do not care their customers at all as long as the money is in their pocket. Failed to fix the heater for me during the coldest months, did not reply when asking them to return the deposits, take months and hundreds of calls to get one simple thing done. Really inefficient, uncaring and rude.
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Jiawei Gao said about Life Residential
Services : Letting( As a Tenant )Date: 9th Nov 2022
This is the MOST terrible agent I've ever met. They do not care their customers at all as long as the money is in their pocket. Failed to fix the heater for me during the coldest months, did not reply when asking them to return the deposits, take months and hundreds of calls to get one simple thing done. Really inefficient, uncaring and rude.
DO NOT consider this agent if you're looking for a pleasant stay and caring services, that is something they would never offer!
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By : J
Dec 17, 2022I have had a very similar situation. Been left without a fridge for 3 months in a furnished property. I have gone down their complaints process and 2 agents I was dealing with have...
Worst estate agency I have ...
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1 Star Review
By : 'Guillaume'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NW9
Aug 1, 2021
People found this helpful2
Worst estate agency I have ever get the luck to deal with. The only time you will hear from them is from these rent reminder. After that, you better be prepared to call / email them 20+ time before getting any answer from... Read Full Review
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Guillaume said about Life Residential
Services : Letting( As a Tenant )Date: 1st Aug 2021
Worst estate agency I have ever get the luck to deal with. The only time you will hear from them is from these rent reminder. After that, you better be prepared to call / email them 20+ time before getting any answer from them.
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Worst customer experience ...
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1 Star Review
By : 'John'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW1P
Mar 14, 2021
People found this helpful0
Worst customer experience ever. DO NOT USE THEIR SERVICES AT ANY COST. 0 care for tenants and no property management at all. They do more work in avoiding to help you than in actually helping you. They do not guarantee minimum living standards for their tenants. They told us that our house flooding ... Read Full Review
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John Brown said about Life Residential
Services : Letting( As a Tenant )Date: 14th Mar 2021
Worst customer experience ever. DO NOT USE THEIR SERVICES AT ANY COST. 0 care for tenants and no property management at all. They do more work in avoiding to help you than in actually helping you. They do not guarantee minimum living standards for their tenants. They told us that our house flooding was not an emergency, and only committed to helping 5 days later.
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Terrible ...
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1 Star Review
By : 'Laetitia'
Services : Letting( As a Tenant )
Rent PCM : £2300
Would you recommend ? : No
Postcode : SE1
Aug 12, 2018
People found this helpful1
We had a terrible experience with this agency. We lived in the property for 1 year, and it had some issues since the begining. We had to call the agency over and over again, or go there directly for them to address the matter, for which they made us pay in the end (whereas the problem was there... Read Full Review
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Laetitia said about Life Residential
Services : Letting( As a Tenant )Date: 12th Aug 2018
We had a terrible experience with this agency. We lived in the property for 1 year, and it had some issues since the begining. We had to call the agency over and over again, or go there directly for them to address the matter, for which they made us pay in the end (whereas the problem was there when we arrived). They just don't do their job.
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This was the biggest ...
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1 Star Review
By : 'Lilandjc'
Services : Letting( As a Tenant )
Rent PCM : £1540
Would you recommend ? : No
Postcode : SE1
Mar 13, 2016
People found this helpful6
This was the biggest nightmare of my 4 years in London. This guys not only came for viewings without giving Any notice whatsoever, they also tried to charge us more than a 1000 pound for check out costs, which was then put down to 300 as we fought back for all illegal and wrong charges. I would... Read Full Review
Comments on Agent Fees
Bad
Comments (1)Was this helpful?:
Lilandjc said about Life Residential
Services : Letting( As a Tenant )Date: 13th Mar 2016
This was the biggest nightmare of my 4 years in London. This guys not only came for viewings without giving Any notice whatsoever, they also tried to charge us more than a 1000 pound for check out costs, which was then put down to 300 as we fought back for all illegal and wrong charges. I would come home and clearly see someone was there and they were denying they were coming for viewings. In the end I caught them at time they visited, which was just ridiculous. This guys are property developers and will milk out any pound you have for their benefit. They wouldn't tell us the flat was sold when our contract was over and instead they put us on a rolling contract so we can keep on paying before te move in date of the new owner. We found out the flat was sold through a 3rd party. This doesn't end all the nightmare they put me and my husband through. They also gave incorrect meter reading to SSE for which we are still fighting against after 8 months of finally being out of the flat. They have beautiful looking and relatively cheap flats and that's how they hook people up.
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By : AnonAnon
May 24, 2016Different situation and slightly different problems, but yes, this sounds a lot like them - super pushy with rent increases every single year, and they have ways of pressuring you into paying totally ...
Terrible service. AVOID using ...
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1 Star Review
By : 'Div'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE1
May 10, 2015
People found this helpful5
Terrible service. AVOID using them. I would never recommend them again. We recently moved from India and we wanted to move in somewhere Central. We saw the apartment in the Whitehouse Apartments TWICE and both times, the furniture was not in it. We were shown pictures of it and we assumed... Read Full Review
What agent could do to change your mind?
The agent could've been upfront about all this additional items. We were told that they "gave" us the inventory report which was a lie. I requested them for it TWICE specifying that it was for my planning to buy additional material and not to review the sad state of the sofas or any other furniture! They never advised us to go through it. It was a complete shock to me when we moved in, after we signed the contract. After that, all they said was that nothing can be taken out, since it was in the contract. When space is such a premium, it was ridiculous to have chipped plates, wobbly furniture lying around. Extremely unhelpful.
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Comments (0)Terrible service. AVOID using them. I would never recommend them again.
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Div said about Life Residential
Services : Letting( As a Tenant )Date: 10th May 2015
Terrible service. AVOID using them. I would never recommend them again.
We recently moved from India and we wanted to move in somewhere Central.
We saw the apartment in the Whitehouse Apartments TWICE and both times, the furniture was not in it. We were shown pictures of it and we assumed that it will be in decent shape.
I asked for an inventory report and was given a dated one (more than a year old) specifically for any appliances that I will need to buy. I was NOT asked to review the furniture or additional items.
1. The apartment now has 10 lamps for a small 1 bed flat, multiple pots and pans and an assortment of cups which must've been left by previous tenants.
2. The sofa is torn, worn out and completely unusable. We followed up with them about the furniture, the sofas, the extra materials.
3. They were extremely unhelpful. They said the sofa would be replaced in by May 1st. On following up twice (today is May 11), all we get from the agent is an email saying we are speaking to the owner and will get back to you. This is after they said that the sofa would be delivered by May 1st.
Their front office is rude and unhelpful. They have a good utilities team, which helped with the billing etc., but only on following up.
I am bracing myself for the steep check-out fees that I read about.
Avoid them at all costs and go with a better, more reliable and helpful agent. I have not given any names in this review but I am happy to give more details, if you'd like to contact me.
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Simone is the type of estate ...
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5 Star Review
By : 'Teresa'
Services : Letting( As a Tenant )
Rent PCM : £1850
Would you recommend ? : Yes
Postcode : SE1
Mar 12, 2015
People found this helpful0
Simone is the type of estate agent that makes the whole process easy and straightforward. She is always nice, happy to help, attentive and professional. Since the very beginning when I started looking for a flat, until the last requests and comments regarding the property I am already settled in,... Read Full Review
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Teresa said about Life Residential
Services : Letting( As a Tenant )Date: 12th Mar 2015
Simone is the type of estate agent that makes the whole process easy and straightforward. She is always nice, happy to help, attentive and professional. Since the very beginning when I started looking for a flat, until the last requests and comments regarding the property I am already settled in, Simone has been super helpful. I definitelly recommend her. Thanks Simone!
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The staff was very kind and ...
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5 Star Review
By : 'Ekrem'
Services : Letting( As a Tenant )
Rent PCM : £1343
Would you recommend ? : Yes
Postcode : WC1H
Feb 19, 2015
People found this helpful0
The staff was very kind and helpful. The agent, especially him, did take care of any problem we had during moving... Read Full Review
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Ekrem Ozkan said about Life Residential
Services : Letting( As a Tenant )Date: 19th Feb 2015
The staff was very kind and helpful. The agent, especially him, did take care of any problem we had during moving process.
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Simone was excellent ...
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5 Star Review
By : 'Chris'
Services : Letting( As a Tenant )
Rent PCM : £2300
Would you recommend ? : Yes
Postcode : SE1
Feb 17, 2015
People found this helpful0
Simone was excellent throughout the process. She was attentive, knowledgable and efficient. She also assisted with problems encountered with the referencing process. I would certainly recommend her services to colleagues or... Read Full Review
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Chris said about Life Residential
Services : Letting( As a Tenant )Date: 17th Feb 2015
Simone was excellent throughout the process. She was attentive, knowledgable and efficient. She also assisted with problems encountered with the referencing process. I would certainly recommend her services to colleagues or friends
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Eren was very helpful in ...
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5 Star Review
By : 'Hui'
Services : Letting( As a Tenant )
Rent PCM : £1800
Would you recommend ? : Yes
Postcode : SE1
Feb 10, 2015
People found this helpful0
Eren was very helpful in finding the ideal apartment for me. He took into great details my requirements and was very prompt in all correspondents. Upon moving into the apartment, he sorted out all the admin matters which were very much... Read Full Review
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Hui Lui said about Life Residential
Services : Letting( As a Tenant )Date: 10th Feb 2015
Eren was very helpful in finding the ideal apartment for me. He took into great details my requirements and was very prompt in all correspondents. Upon moving into the apartment, he sorted out all the admin matters which were very much appreciated.
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the staff are helpful . He ...
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4 Star Review
By : 'Pk'
Services : Letting( As a Tenant )
Rent PCM : £1850
Would you recommend ? : Yes
Postcode : SE1
Feb 6, 2015
People found this helpful0
the staff are helpful . He respond quickly whether by email or phone call . Because I can not make an appointment to visit the property before making desicion he did record a video of a property as i requested ans it make me make decision easier... Read Full Review
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Pk said about Life Residential
Services : Letting( As a Tenant )Date: 6th Feb 2015
the staff are helpful . He respond quickly whether by email or phone call . Because I can not make an appointment to visit the property before making desicion he did record a video of a property as i requested ans it make me make decision easier .
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We have been dealing with ...
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5 Star Review
By : 'Gilly'
Services : Letting( As a Owner )
Rent PCM : £2150
Would you recommend ? : Yes
Postcode : SE1
Jan 26, 2015
People found this helpful0
We have been dealing with Eren now for around six years and he has always been courteous and fun to deal with. He listens to our needs and then acts on them, always keeping us in the picture. In all this time he has re-let the flat every time and nearly always without a void period. Yes, other... Read Full Review
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Gilly and Nigel Cutts said about Life Residential
Services : Letting( As a Owner )Date: 26th Jan 2015
We have been dealing with Eren now for around six years and he has always been courteous and fun to deal with. He listens to our needs and then acts on them, always keeping us in the picture. In all this time he has re-let the flat every time and nearly always without a void period. Yes, other agents ring us up but as long as we continue to get this level of service we will continue to tell them we aren't interested.
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Eren Fahri,excellent ...
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5 Star Review
By : 'ileana'
Services : Letting( As a Tenant )
Rent PCM : £2000
Would you recommend ? : Yes
Postcode : SE1
Jan 22, 2015
People found this helpful0
Eren Fahri,excellent service!very professional,friendly and helpful! He answered all my questions,solved my problems,make my life... Read Full Review
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ileana kepaptsoglou said about Life Residential
Services : Letting( As a Tenant )Date: 22nd Jan 2015
Eren Fahri,excellent service!very professional,friendly and helpful! He answered all my questions,solved my problems,make my life easier.
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Valentins responded ...
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5 Star Review
By : 'Peter'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SE1
Jan 9, 2015
People found this helpful0
Valentins responded efficiently and courteously to all our queries and worked hard to make appointments for us. All questions and queries were dealt with urgently. He also assisted to make the transaction successful. Eren also made the time to help in viewings and providing information when... Read Full Review
Comments (0)Valentins responded efficiently and courteously to all our queries and worked hard to make appointments for us. All questions and queries were dealt with urgently. He also assisted to make the transaction successful.
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Peter said about Life Residential
Services : Sales( As a Buyer )Date: 9th Jan 2015
Valentins responded efficiently and courteously to all our queries and worked hard to make appointments for us. All questions and queries were dealt with urgently. He also assisted to make the transaction successful.
Eren also made the time to help in viewings and providing information when required.
The Life Residential team worked as one unit and were pleasant, friendly and helpful at all times.
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