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Willesden Green, London NW2
1/5, 2 Reviews
0% Recommended
0% sales valuation accuracy
0% letting valuation accuracy
0% sales fee satisfaction
0% letting fee satisfaction
At haart Willesden Green we pride ourselves on giving you the best service and advice. We’re part of the UK’s largest independently owned estate agency, with hundreds of branches across the country.
Willesden Green is a lively urban area that many different cultures call home. In the late nineteenth century it wa
s the fastest growing district in London. While neighbouring areas like Queen’s Park can be very pricey, you can still get value for money in Willesden Green. There are a wealth of lovely period properties to be had, and there’s plenty on the doorstep, from lovely parks and trendy bars, to pubs, restaurants, museums and independent stores.
Sought-after parts of the area include Mapesbury conservation area and Mapesbury Dell Gardens and there are a range of new developments on Cricklewood Lane, Dudden Hill Lane and Neasden Lane.
"Upon starting with the..."
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1 Star Review
By : 'Ken'
Services : Letting(As a Tenant)
Rent PCM : £1632
Would you recommend ? : No
Postcode : NW4
Oct 15, 2014
People found this helpful0
Upon starting with the agency, we (myself and 2 other tenants) thought Haart would be ok, but we slowly found their customer service to become a very unreliable, omitting information, delayed response times on crucial matters, moving goalposts (and the list goes on). I'll note a few so far: 1. We recently had a new tenant move in a few months ago - she was cleared to move in, signed all contracts and no red-flags popped up. Only after taking her money, and leaving it a few weeks before she had moved in, they demanded she have a guarantor. The guarantor should have been only for her, but Haart kept demanding that her Guarantor take on the costs for all tenants also while threatening to have her evicted from the house if she didn't sort the guarantor details out soon enough. 2. On the switch of tenants as stated above (in no.1), we had to constantly contact the Kingsbury branch, who dealt with out contract, but they became so unhelpful we personally escalated it to the head office and had been in contact with them ever since that. 3. "Rent in Arrears" letters, asking for an odd amount, and constantly being sent to me. Even though I had to show proof that my bank had set up a standing order when I first moved in, and them not noticing every month the rent had been sent to them on the same day, for the same amount for the last 9-10 months. 4. I've been looking for someone to take my room for almost 5 months. After finding someone, I contacted head office, who was dealing with us at the time. I paid the fees attached with changing tenants, and was told Harrow was taking charge of this. We waited for a response for 2 weeks...but nothing came. I called Harrow and was directed to their admin department, I contacted their Admin department only to be directed back to Head office, so I contacted the twitter and the head office at the same time. Over 3 weeks, I contacted the Harrow branch, with no response, only today I got a very short email which in summary said "Apologies, but we're not handling it, it's head offices problem" Most of the people at heart are quick to pass the buck or get us off the line in order to talk to someone else. (Harrow especially - one of the agents blurted out a phone number at me and hung up)
What agent could do to change your mind?
1.Basically the left hand should know what the right hand is doing. If one branch says the other should be handling something and the other branch says the opposite, just stop passing the buck and solve it. It\'s always an issue when you waste time of an agent, yet, they constantly waste our time. 2. I shouldn\'t have to go to the twitter account as the default means of customer service. This, is very, very poor. Anything I\'ve ever had pushed forward was solely because I contacted them via twitter and reported how bad their customer service was in handling my case. 3. Stop threatening forms of eviction (whether it be true or not) with people who you\'ve put in a situation that needs time to resolve. Also stating this while you already have their deposit and the rent standing order has already been set up is just rude. 4. Have more of your front-facing agents customer friendly. A lot of them are more interested in getting in the sale itself and not in any \"after-sale\" service.
Comments on Agent Fees
Way over the top for trivial things. Changing the name on a contract, and ref checks, and changing the name on the deposit costs more than half of the rent I was paying on the place.
Was this helpful?:
By : Customer Relations Manager
Oct 30, 2014Hi Ken I'm so sorry to hear about the issues you faced. Please do keep in contact with us at Head Office if we are able to be of any more assistance. Kind regards, Melanie Smith Customer Relations Manager
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £530,000 | £530,000 |
| Lettings | 0% | 0% | £1,632 | £1,632 |
Areas covered
- NW10
- NW11
- NW2
- NW3
- NW6
Address
haart
74 Walm Lane, London, Greater London
NW2 4RA
020 8459 0122
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Selling our London flat with ...
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1 Star Review
Emily
By : 'Emily'
Services : Sales( As a Vendor )
Sold price : £530000
Would you recommend ? : No
Postcode : NW2
Jul 5, 2017
People found this helpful1
Selling our London flat with Haart was stressful and upsetting. When the manager of the branch painted the picture of the open day, with her and her colleagues showing lots of people round our place, we decided to go with them. A week of cleaning and decorating later, one young girl from the agency ... Read Full Review
Comments on Agent Fees
The fees were fine in comparison to other local estate agents but in terms of value for money, the poor service provided was NOT worth that amount. I'd rather do Purple Bricks and do it myself.
Comments (1)
Selling our London flat with Haart was stressful and upsetting. When the manager of the branch painted the picture of the open day, with her and her colleagues showing lots of people round our place, we decided to go with them. A week of cleaning and decorating later, one young girl from the agency we'd never met before (and who had never seen the flat before) informed us that she'd be conducting the viewings. When we asked what time we should return home, she mumbled something about there only being one viewing... perhaps something to do with the fact that Haart had failed to get any pictures of our immaculate flat online before the 'launch day'. A 'technical problem'...
Was this helpful?:
Emily said about haart
Services : Sales( As a Vendor )Date: 5th Jul 2017
Selling our London flat with Haart was stressful and upsetting. When the manager of the branch painted the picture of the open day, with her and her colleagues showing lots of people round our place, we decided to go with them. A week of cleaning and decorating later, one young girl from the agency we'd never met before (and who had never seen the flat before) informed us that she'd be conducting the viewings. When we asked what time we should return home, she mumbled something about there only being one viewing... perhaps something to do with the fact that Haart had failed to get any pictures of our immaculate flat online before the 'launch day'. A 'technical problem'...
This was the beginning of a long string of problems. There was NO communication about viewings, no feedback, mysterious viewings which were cancelled with no notice (again, after careful preparation of the flat), one viewing which we stayed home to witness in which the agent talked constantly about the small bathroom, and one particularly stressful incident whereby an entire Saturday's viewings (some second or third viewings, supposedly 'offer pending') were cancelled without ANY notice, because one of the office had called in sick and had accidentally taken our house key home with her... I heard this all after the first viewing was supposed to have started, (a viewing which the man in the office didn't know anything about) and when I suggested that I just drop off another key, there was a mad and unsuccessful scramble to 'uncancel' the viewings.
Many emails expressing our concern were sent, and met with infuriating excuse after excuse.
Do not touch the Willesden Green branch with a barge pole. My husband and I were left livid and incredibly stressed.
The UK's Largest Customer Review Website for the Property Industry
By : ross
Mar 9, 2018Hi there, We apologies for the poor experience you received with us, please email in to help@haart.co.uk so we can look into your experience. Thank...
Upon starting with the ...
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1 Star Review
By : 'Ken'
Services : Letting( As a Tenant )
Rent PCM : £1632
Would you recommend ? : No
Postcode : NW4
Oct 15, 2014
People found this helpful0
Upon starting with the agency, we (myself and 2 other tenants) thought Haart would be ok, but we slowly found their customer service to become a very unreliable, omitting information, delayed response times on crucial matters, moving goalposts (and the list goes on). I'll note a few so far: 1.... Read Full Review
What agent could do to change your mind?
1.Basically the left hand should know what the right hand is doing. If one branch says the other should be handling something and the other branch says the opposite, just stop passing the buck and solve it. It\'s always an issue when you waste time of an agent, yet, they constantly waste our time. 2. I shouldn\'t have to go to the twitter account as the default means of customer service. This, is very, very poor. Anything I\'ve ever had pushed forward was solely because I contacted them via twitter and reported how bad their customer service was in handling my case. 3. Stop threatening forms of eviction (whether it be true or not) with people who you\'ve put in a situation that needs time to resolve. Also stating this while you already have their deposit and the rent standing order has already been set up is just rude. 4. Have more of your front-facing agents customer friendly. A lot of them are more interested in getting in the sale itself and not in any \"after-sale\" service.
Comments on Agent Fees
Way over the top for trivial things. Changing the name on a contract, and ref checks, and changing the name on the deposit costs more than half of the rent I was paying on the place.
Comments (1)Upon starting with the agency, we (myself and 2 other tenants) thought Haart would be ok, but we slowly found their customer service to become a very unreliable, omitting information, delayed response times on crucial matters, moving goalposts (and the list goes on).
Was this helpful?:
Ken said about haart
Services : Letting( As a Tenant )Date: 15th Oct 2014
Upon starting with the agency, we (myself and 2 other tenants) thought Haart would be ok, but we slowly found their customer service to become a very unreliable, omitting information, delayed response times on crucial matters, moving goalposts (and the list goes on).
I'll note a few so far:
1. We recently had a new tenant move in a few months ago - she was cleared to move in, signed all contracts and no red-flags popped up. Only after taking her money, and leaving it a few weeks before she had moved in, they demanded she have a guarantor. The guarantor should have been only for her, but Haart kept demanding that her Guarantor take on the costs for all tenants also while threatening to have her evicted from the house if she didn't sort the guarantor details out soon enough.
2. On the switch of tenants as stated above (in no.1), we had to constantly contact the Kingsbury branch, who dealt with out contract, but they became so unhelpful we personally escalated it to the head office and had been in contact with them ever since that.
3. "Rent in Arrears" letters, asking for an odd amount, and constantly being sent to me. Even though I had to show proof that my bank had set up a standing order when I first moved in, and them not noticing every month the rent had been sent to them on the same day, for the same amount for the last 9-10 months.
4. I've been looking for someone to take my room for almost 5 months. After finding someone, I contacted head office, who was dealing with us at the time. I paid the fees attached with changing tenants, and was told Harrow was taking charge of this. We waited for a response for 2 weeks...but nothing came. I called Harrow and was directed to their admin department, I contacted their Admin department only to be directed back to Head office, so I contacted the twitter and the head office at the same time. Over 3 weeks, I contacted the Harrow branch, with no response, only today I got a very short email which in summary said "Apologies, but we're not handling it, it's head offices problem"
Most of the people at heart are quick to pass the buck or get us off the line in order to talk to someone else. (Harrow especially - one of the agents blurted out a phone number at me and hung up)
The UK's Largest Customer Review Website for the Property Industry
By : Customer Relations Manager
Oct 30, 2014Hi Ken I'm so sorry to hear about the issues you faced. Please do keep in contact with us at Head Office if we are able to be of any more assistance. Kind regards, Melanie Smith Customer...
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