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Canterbury, CT1
4/5, 13 Reviews
85% Recommended
100% sales valuation accuracy
0% letting valuation accuracy
100% sales fee satisfaction
0% letting fee satisfaction
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"We had a terrible experience..."
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1 Star Review
Jason
By : 'Ellen'
Services : Sales(As a Buyer)
Sold price : £195000
Would you recommend ? : No
Postcode : TN15
27 Nov 2014
People found this helpful3
We had a terrible experience buying from ward and partners. We found our ideal first home with them, through the 'sale by tender'. This meant that we had to pay the agent fees. 2%+VAT of the property price. the staff were rude, they never phoned back when they promised they would. Jason- the branch manager was like a stroppy toddler when we told him that we wasnt going to use the solictors he suggested- we assume this was because he wasnt going to get that commission. He wasn't even in 'store' when we picked up our keys. The Ward and Partners key ring that our key came on, went straight in the bin! Awful awful agents!
What agent could do to change your mind?
They could have phoned back when they said they would. They could have been polite and actually helpful.
Comments on Agent Fees
We had to pay the agents fee, 2%+VAT of purchase price. As a first time buyer, this was absolutely disgusting.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £195,000 | £245,000 |
| Lettings | 0% | 0% | £0 | £0 |
Address
Wards
32 St Margarets Street, Canterbury, Kent
CT1 2TG
S 01227 766669 L 01227 453793
Services offered
- Sales
- Lettings
- Block Management
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- Conveyancing
- Mortgage Advice
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5 Star Review
Kate
By : 'Edyta'
Services : Sales( As a Buyer )
Sold price : £245000
Would you recommend ? : Yes
Postcode : CT2
13 Jul 2021
People found this helpful0
We've been looking for house for months. I contacted with Wards agency and have spoken with Kate. She met us and showed few houses. One house we wanted to see again and was not problem for her. I am really impressed with the service I have had with Kate Funnell Wards Agent! She kept us up to... Read Full Review
Comments (0)
We've been looking for house for months. I contacted with Wards agency and have spoken with Kate. She met us and showed few houses. One house we wanted to see again and was not problem for her. I am really impressed with the service I have had with Kate Funnell Wards Agent! She kept us up to date throughout the whole process and.. we bought a house :-)
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Edyta Dobosz said about Wards
Services : Sales( As a Buyer )Date: 12th Jul 2021
We've been looking for house for months. I contacted with Wards agency and have spoken with Kate. She met us and showed few houses. One house we wanted to see again and was not problem for her. I am really impressed with the service I have had with Kate Funnell Wards Agent! She kept us up to date throughout the whole process and.. we bought a house :-)
Kate is very professional, kind and helpful.
A big thank you from us Kate!
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Fantastic, personal service! ...
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5 Star Review
By : 'Jen'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CT14
11 Sept 2019
People found this helpful0
Fantastic, personal service! Would highly recommend. Wards helped me find a buyer for my house and made the process completely seamless. Good communication and worked hard for their... Read Full Review
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Jen Miller said about Wards
Services : Sales( As a Vendor )Date: 10th Sep 2019
Fantastic, personal service! Would highly recommend. Wards helped me find a buyer for my house and made the process completely seamless. Good communication and worked hard for their fee.
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We had a terrible experience ...
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1 Star Review
Jason
By : 'Ellen'
Services : Sales( As a Buyer )
Sold price : £195000
Would you recommend ? : No
Postcode : TN15
27 Nov 2014
People found this helpful3
We had a terrible experience buying from ward and partners. We found our ideal first home with them, through the 'sale by tender'. This meant that we had to pay the agent fees. 2%+VAT of the property price. the staff were rude, they never phoned back when they promised they would. Jason- the... Read Full Review
What agent could do to change your mind?
They could have phoned back when they said they would. They could have been polite and actually helpful.
Comments on Agent Fees
We had to pay the agents fee, 2%+VAT of purchase price. As a first time buyer, this was absolutely disgusting.
Comments (0)We had a terrible experience buying from ward and partners. We found our ideal first home with them, through the 'sale by tender'. This meant that we had to pay the agent fees. 2%+VAT of the property price.
Was this helpful?:
Ellen said about Wards
Services : Sales( As a Buyer )Date: 27th Nov 2014
We had a terrible experience buying from ward and partners. We found our ideal first home with them, through the 'sale by tender'. This meant that we had to pay the agent fees. 2%+VAT of the property price.
the staff were rude, they never phoned back when they promised they would. Jason- the branch manager was like a stroppy toddler when we told him that we wasnt going to use the solictors he suggested- we assume this was because he wasnt going to get that commission. He wasn't even in 'store' when we picked up our keys.
The Ward and Partners key ring that our key came on, went straight in the bin! Awful awful agents!
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I found Vanessa and Debbie ...
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4 Star Review
Vanessa
Debbie
By : 'Matt'
Services : Mortgages
Would you recommend ? : Yes
Postcode : CT6
12 Dec 2013
People found this helpful0
I found Vanessa and Debbie very helpful throughout the whole process and would highly recommend them to anyone who is looking at purchasing a property. I would recommend that you review your position in recommending Martin Tolhurst as Solicitors as I will never be using them again and found them ... Read Full Review
Comments (0)I found Vanessa and Debbie very helpful throughout the whole process and would highly recommend them to anyone who is looking at purchasing a property.
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Matt said about Wards
Services : Mortgages( )Date: 12th Dec 2013
I found Vanessa and Debbie very helpful throughout the whole process and would highly recommend them to anyone who is looking at purchasing a property.
I would recommend that you review your position in recommending Martin Tolhurst as Solicitors as I will never be using them again and found them to be nothing but unhelpful and heard the same from numerous of their other clients and the protect your reputation.
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We purchased a property from ...
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5 Star Review
By : 'Robert'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CT2
10 Dec 2013
People found this helpful0
We purchased a property from Wards and had were ready to exchange. Being based outside the UK we wanted to complete the purchase (to be able to rent out the property). Our main issues were with the solicitors and Demi was extremely helpful in coordinating between the vendor, the vendors solicitors... Read Full Review
Comments (0)We purchased a property from Wards and had were ready to exchange. Being based outside the UK we wanted to complete the purchase (to be able to rent out the property). Our main issues were with the solicitors and Demi was extremely helpful in coordinating between the vendor, the vendors solicitors and our solicitors. She took great care in explaining the legal jargon so that we were able to proceed in confidnece. We had arrived in the UK on the Tuesday and completed on the Thursday - maily thanks to the efforts of Demi.
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Robert Ball said about Wards
Services : Sales( As a Buyer )Date: 10th Dec 2013
We purchased a property from Wards and had were ready to exchange. Being based outside the UK we wanted to complete the purchase (to be able to rent out the property). Our main issues were with the solicitors and Demi was extremely helpful in coordinating between the vendor, the vendors solicitors and our solicitors. She took great care in explaining the legal jargon so that we were able to proceed in confidnece. We had arrived in the UK on the Tuesday and completed on the Thursday - maily thanks to the efforts of Demi.
Credit is also due to the rest of the staff in the office, who were all helpful and freindly in a rather stressful time!
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Demi and the team from Deal, ...
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5 Star Review
Demi
Aimee
By : 'Mrs'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CT13
30 Aug 2013
People found this helpful1
Demi and the team from Deal, James, Amy, Matt were the most professional and more importantly dedicated team of people. Demi's attitude and attentiveness to problem solving the issues on not only my house sale but also that of my Mothers sale were exemplary. I couldn't recommend Wards more... Read Full Review
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Mrs McConnell said about Wards
Services : Sales( As a Vendor )Date: 30th Aug 2013
Demi and the team from Deal, James, Amy, Matt were the most professional and more importantly dedicated team of people. Demi's attitude and attentiveness to problem solving the issues on not only my house sale but also that of my Mothers sale were exemplary. I couldn't recommend Wards more highly!
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By : jason
10 Sept 2013Thank you very much for these very nice comments about the team at our Deal office - I agree that they are very dedicated to doing a great job and glad we can have been of help to you on this...
[[EDIT ORIGINAL START]] I ...
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5 Star Review
Demi
Maddy
By : 'Hayward'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CT11
27 Aug 2013
People found this helpful0
[[EDIT ORIGINAL START]] I found ward and partners at canterbury very good they arranged my mortgage and sold the bungalow that I had renovated Very quickly even though we had some problems. My biggest problem is that they promote Martin tolhurst solicitors to whom I have not got one good word... Read Full Review
Comments (0)[[EDIT ORIGINAL START]]
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Hayward said about Wards
Services : Sales( As a Vendor )Date: 27th Aug 2013
[[EDIT ORIGINAL START]]
I found ward and partners at canterbury very good they arranged my mortgage and sold the bungalow that I had renovated Very quickly even though we had some problems.
My biggest problem is that they promote Martin tolhurst solicitors to whom I have not got one good word to say about ,they were very hard to deal with and as I purchased the property through them found things out which were not brought to my attention when purchasing the property through them. As a property developer I will never sell a property if the purchaser is using Martin tolhurst that's how bad I feel I have been treated it has cost me a lot of money in extra costs as a result of there behaviour.
[[EDIT ORIGINAL END]]
I found ward and partners at canterbury very good they arranged my mortgage and sold the bungalow that I had renovated Very quickly even though we had some problems.
My biggest problem is that they promote XXXX solicitors to whom I have not got one good word to say about ,they were very hard to deal with and as I purchased the property through them found things out which were not brought to my attention when purchasing the property through them. As a property developer I will never sell a property if the purchaser is using XXXX that's how bad I feel I have been treated it has cost me a lot of money in extra costs as a result of there behaviour.
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We should like to commend ...
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5 Star Review
Demi
By : '?'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CT1
26 Aug 2013
People found this helpful0
We should like to commend Demi Crick on her excellent efforts in ensuring that our flat was eventually sold after a very difficult 9... Read Full Review
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? said about Wards
Services : Sales( As a Vendor )Date: 25th Aug 2013
We should like to commend Demi Crick on her excellent efforts in ensuring that our flat was eventually sold after a very difficult 9 months!
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[[EDIT ORIGINAL START]] My ...
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1 Star Review
By : 'Duped'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CT4
26 Jun 2013
People found this helpful1
[[EDIT ORIGINAL START]] My husband and I celebrated when our contract with Ward and Partners finally ended. We had four months of grief including potential buyers lifting our bathroom flooring to look underneath. People were showing up five hours early saying they had been told a different time to ... Read Full Review
What agent could do to change your mind?
Been honest and put in some decent effort. Let us know what was going on more often. Found a buyer who could afford our property.
Comments (0)[[EDIT ORIGINAL START]]
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Duped seller said about Wards
Services : Sales( Prospective Vendor/Buyer )Date: 26th Jun 2013
[[EDIT ORIGINAL START]]
My husband and I celebrated when our contract with Ward and Partners finally ended. We had four months of grief including potential buyers lifting our bathroom flooring to look underneath. People were showing up five hours early saying they had been told a different time to us. There were many promises that did not materialise, for example, an expected twelve viewers were predicted to attend our open house but only two turned up. We were advertised as having no forward chain when in fact we were buying a house that had a forward chain (Ward knew about this). The initial offer from a potential buyer was ten thousand pounds below our lowest acceptable price and the branch manager was suggesting we accept the offer because of the area we live in. A month later we secured a buyer for fifteen thousand pounds higher. I was given conflicting stories about our buyer's buyer and twice was told that our buyer had lost their buyer. Miraculously when our buyer lost their buyer they found another within hours!!! Needless to say, around two months later we were given a different story about the situation and eventually we were left with a house and no buyer, a house we had bought (offer accepted), and a contract that precluded us from securing another agent. Finally, when our contract with Ward expired we went out for a nice dinner and switched to Your Move. Will keep you posted regarding their performance however, if you find stress aversive I strongly recommend that you do not use Ward and Partners when selling your house.
[[EDIT ORIGINAL END]]
My husband and I celebrated when our contract with Ward and Partners finally ended. We had four months of grief including potential buyers lifting our bathroom flooring to look underneath. People were showing up five hours early saying they had been told a different time to us. There were many promises that did not materialise, for example, an expected twelve viewers were predicted to attend our open house but only two turned up. We were advertised as having no forward chain when in fact we were buying a house that had a forward chain (Ward knew about this). The initial offer from a potential buyer was ten thousand pounds below our lowest acceptable price and the branch manager was suggesting we accept the offer because of the area we live in. A month later we secured a buyer for fifteen thousand pounds higher. I was given conflicting stories about our buyer's buyer and twice was told that our buyer had lost their buyer. Miraculously when our buyer lost their buyer they found another within hours!!! Needless to say, around two months later we were given a different story about the situation and eventually we were left with a house and no buyer, a house we had bought (offer accepted), and a contract that precluded us from securing another agent. Finally, when our contract with Ward expired we went out for a nice dinner and switched to XXXXXX. Will keep you posted regarding their performance however, if you find stress aversive I strongly recommend that you do not use Ward and Partners when selling your house.
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My review concerns the ...
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5 Star Review
Demi
By : 'Christine'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CT4
15 Mar 2013
People found this helpful0
My review concerns the excellent service that we received from Sales Progressor Demi Crick. Without Demi's dedication, quick thinking and excellent negotiation skills we certainly would not be at the completion stage today. I have to say that Demi shows maturity beyond her years and has proved... Read Full Review
Comments (1)My review concerns the excellent service that we received from Sales Progressor Demi Crick.
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Christine King said about Wards
Services : Sales( As a Vendor )Date: 15th Mar 2013
My review concerns the excellent service that we received from Sales Progressor Demi Crick.
Without Demi's dedication, quick thinking and excellent negotiation skills we certainly would not be at the completion stage today. I have to say that Demi shows maturity beyond her years and has proved herself in my eyes to be totally reliable carrying out every promise she made to me.
Also I was impressed with her dedication as I was amazed when she gave me her personal email address for me to contact her on her recent two days off which unfortunately I had to use. Despite being on holiday, she returned my emails immediately and dealt with my queries.
Demi also worked late to make sure she kept me updated even ringing me one evening on her personal mobile.
As you can see I was really pleased with the service Demi offered us going that extra mile to keep our chain moving.
I will be interested to see Demi's career progression as I am sure she has the makings of a future manager.
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By : Jason
4 Apr 2013Thank you for these great comments, we look forward to helping you again soon. Jason Bunning, Group...
When Ben first came to our ...
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5 Star Review
Ben
Emma
By : 'Ben'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CT3
27 Jan 2013
People found this helpful0
When Ben first came to our property he was friendly and helpful he was also confident in his opinions and knew his job well which put my mind at ease fom the start. Ben has been Dilligent and hard working throughout the process of selling our property and helped us find a buyer well withing 2... Read Full Review
Comments (1)When Ben first came to our property he was friendly and helpful he was also confident in his opinions and knew his job well which put my mind at ease fom the start.
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Ben Davis said about Wards
Services : Sales( As a Vendor )Date: 27th Jan 2013
When Ben first came to our property he was friendly and helpful he was also confident in his opinions and knew his job well which put my mind at ease fom the start.
Ben has been Dilligent and hard working throughout the process of selling our property and helped us find a buyer well withing 2 weeks of us listing the house.
He has been constantly contactable and if not available returned any call very promtley which I feel is very important in this industry.I have also had great assistance from Emma in the same office, if for whatever reason I have need to call the office, Emma has always been there with an incredible enthusiasm, unwavering positivity and reliability that makes her a pleasure to deal with.
In short I'm glad i had Ben and Emma working with us on the sale of our property, as I feel I have had the best possible service, I feel these 2 are true assets to the Ward and partners team and are in every way invaluble.
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By : Jason
4 Apr 2013Thank you for these great comments, it has been a pleasure working with you we look forward to helping you again soon. Jason Bunning, Group...
I am very happy with the ...
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1 Star Review
Rachel
By : 'Boris'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
9 Sept 2012
People found this helpful4
I am very happy with the service of Ward & Partner. Rachel gave a good professional advice. No time wasted - straight to the point. She was polite and rather experienced in the selling properties. This is the second time I am dealing with them and definitely I would advise my friend this... Read Full Review
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Boris Gorbunov said about Wards
Services : Sales( As a Vendor )Date: 9th Sep 2012
I am very happy with the service of Ward & Partner. Rachel gave a good professional advice. No time wasted - straight to the point. She was polite and rather experienced in the selling properties. This is the second time I am dealing with them and definitely I would advise my friend this company. Well done!
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The team at Ward and Partners ...
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5 Star Review
Maddy
By : 'Mr'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
7 Sept 2012
People found this helpful21
The team at Ward and Partners in Canterbury put in a tremendous amount of hard work in getting our house sold. They took it on when it had previously been marketed poorly by another agent and against this background worked to relaunch it and achieve the best price we could get. Particular... Read Full Review
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Mr and Mrs Moss said about Wards
Services : Sales( As a Vendor )Date: 7th Sep 2012
The team at Ward and Partners in Canterbury put in a tremendous amount of hard work in getting our house sold. They took it on when it had previously been marketed poorly by another agent and against this background worked to relaunch it and achieve the best price we could get. Particular thanks must go to Maddy Dovey for her work with the marketing of the property, professionalism, and working to get us a fair market price for our house.
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