58% sales valuation accuracy
63% sales fee satisfaction
75% lettings valuation accuracy
42% lettings fee satisfaction
Kent and East Sussex's largest and most successful Estate Agency started life in 1921 from an office based in Gillingham, Kent. Since that time we have grown to become the market leaders with a group of 43 Wards offices plus further offices throughout the South East of England.
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Kent and East Sussex's largest and most successful Estate Agency started life in 1921 from an office based in Gillingham, Kent. Since that time we have grown to become the market leaders with a group of 43 Wards offices plus further offices throughout the South East of England.
Latest Reviews
View all Reviews 533
13th Jul 2021
reviewed by 'Edyta Dobosz'
12th Jul 2021
reviewed by 'Akil'
2nd Jul 2021
reviewed by 'Debie'
17th Jun 2021
reviewed by 'Kerry'
11th Jun 2021
reviewed by 'Kris'
11th Jun 2021
reviewed by 'Ogbonna'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 58% | 63% | £110,000 | £420,000 |
| Lettings | 75% | 42% | £575 | £1,850 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 74 | 5 | 57 | 10 | 167 | 21 | 96 | 15 | 36 | 52 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Rankings
Latest Properties
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Jul 13,2021
Jul 13,2021
0
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We've been looking for house for months. I contacted with Wards agency and have spoken with Kate. She met us and showed few houses. One house we wanted to see again and was not problem for her. I am really impressed with the service I ...
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Jul 12,2021
Jul 12,2021
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After a long search for property in past few months, I finally came across Keshal, who found perfect flat for me having listen to my requirements. Once he found the property matching my needs I got my confidence and involved my Mortgage broker as well ...
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Jul 02,2021
Jul 02,2021
1
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Dane n crew have been fantastic in selling our house in under four weeks.... brilliant customer service... would use again in a heartbeat...
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Jun 17,2021
Jun 17,2021
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Grace Scott of Herne bay agent is the most helpful person i have had to deal with any problems i had with my transactions i could not wish for a better person to help me. BIG THANK YOU Grace....
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Jun 11,2021
Jun 11,2021
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We sold our property through Wards Walderslade and the staff were very helpful and diligent to what we desire. They sold our property within two weeks.
Thank you....
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Jun 11,2021
Jun 11,2021
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My husband and I decided to give Ward 5 stars for the great work in selling our property. We had no issues and within two weeks. They were very helpful and assisted us to the end....
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Jun 02,2021
Jun 02,2021
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The staff at Wards Strood were all great, including the in-house financial advisor who was a very nice and level headed guy to talk with. We had a tricking few months with a buyer pulling out but Wards reacted quickly and got us the sale ...
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May 27,2021
May 27,2021
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The Wards team have been excellent throughout the whole process from the time we sought to put the house on the market through to completion. The marketing process was excellent and Judy Day from their customer support team has kept us fully informed through the ...
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May 26,2021
May 26,2021
5
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Horrible, horrible experience with this agency. DO NOT RENT out of them. 8 weeks and still deposit not returned, excess rent not paid back. No communication, not responding to emails. Be very careful with this agency....
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Apr 08,2021
Apr 08,2021
4
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I would give it less stars if i could. They failed to show up to viewings. Leaving people standing outside for over 30 minutes. Very little communication. Very rude didnt have a care about what they was showing or doing. Hardly any information. Very unorganised and ...
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Mar 30,2021
Mar 30,2021
1
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Obviously excellent teamwork here with a friendly though business
like approach. We were impressed with the number of suitable viewers.
Special mention to Julia, Tom, Becky and Charlotte. Thank you....
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Mar 18,2021
Mar 18,2021
9
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Shocking footage shows the moment a pair of tactless estate agents are caught discussing how 'disgusting' a bungalow they are trying to sell is.
The unnamed agents were filmed making the 'unprofessional' comments whilst hosting an open house viewing for the £300,000 three-bed property in Ramsgate, ...
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Mar 12,2021
Mar 12,2021
1
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I rented a property through Wards for several years and would never use them again. The tenant owed me rent money, flooded the house causing the ceiling to collapse, blocked the drains, left most of his broken furniture in the front and back gardens for ...
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Dec 21,2020
Dec 21,2020
2
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I wouldn't buy a Guinea pig cage off Wards of Chatham ...They told my elderly Mum that She could take Her dog to the apartment they viewed only to find out after she had sold her house that no pets were allowed !...
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Nov 10,2020
Nov 10,2020
1
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Bought and sold a property recently and was very disappointed with the service I received from Wards. We showed the buyer around our home and affectively got the sale Wards did very little throughout the process with very little contact until it was completed and ...
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Sep 10,2020
Sep 10,2020
3
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Customer service is poor. They never get back to you when promised to. I have tried to find out information on rental properties various times and the lady is rude and does not return calls....
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Mar 19,2020
Mar 19,2020
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Very proactive and clearly have systems in place to review potential sellers/buyers. We sold through them and bought through them.
We completed on our sale and purchase this week and the entire team at Wards in Herne Bay were great. We could name them ...
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Feb 28,2020
Feb 28,2020
1
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Good afternoon Jonathan,
I felt that I needed to email you to express how impressed we have been with the staff at your Strood Branch. In particular the team who always answer the phone to me and give me updates in a very professional and ...
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Feb 05,2020
Feb 05,2020
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I have used Wards many times, and found them excellent. Graham is very knowledgeable and helped me with any problems I had . All the staff are very helpful....
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Oct 14,2019
Oct 14,2019
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I cannot recommend Wards the of Birchington enough. My house sale was particularly long and protracted and Victoria was incredibly professional and supportive. Without her I doubt that the sale would have progressed to Completion. She kept me fully informed, was knowledgeable about all the ...
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Sep 21,2019
Sep 21,2019
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I have used Wards on several occasions, Gravesend Meopham & Medway branches, All have been as required.
I would not normally leave a review, but i am very impressed with Matt, the lettings manger at Dover branch, he seemed really confident he would get a quick ...
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Sep 19,2019
Sep 19,2019
6
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I think Wards play unfair tactics to obtain the highest price for their vendors - they are not upfront about anything. They ask for best and final offers, but then leave the property up for longer waiting for better offers to come along. I wonder ...
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Sep 19,2019
Sep 19,2019
4
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I have absolutely nothing nice to say about wards renting side.
I have been renting a property through wards and have been having constant issues, I have been reporting and reporting and never getting anywhere. I have two children under two years old and they ...
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Sep 11,2019
Sep 11,2019
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Fantastic, personal service! Would highly recommend. Wards helped me find a buyer for my house and made the process completely seamless. Good communication and worked hard for their fee....
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Sep 03,2019
Sep 03,2019
8
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AVOID. Worst property buying experience imaginable! The lovely people I bought from hated them as much as I did!
Rude, dishonest, disrespectful (particularly to women), aggressive at times, inappropriate behaviour and I am VERY sure they breached confidentiality and GDPR.
George the Office Receptionist is ...
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May 20,2019
May 20,2019
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Great thank you ! Grace
For our new home really caring as my wife is disabled Grace really eased us of stress and got us our new home and very understanding thank you so much for your help and understanding my wife !...
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Mar 25,2019
Mar 25,2019
4
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Property went on site on Friday, made a booking to view for the following Monday. Agent rings to say property now let over weekend. Appalling service that they can't honour the viewing and treat us like we don't matter. All about the commissions and not ...
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Comment on agent fees
The most expensive I’ve seen for properly the worst service I’ve seen
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May 09, 2019
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Snap! couldn't agree more as the same thing is happening us just now. They were fab getting our property signed up, and fab getting the sale, but seems after offer stage there is little of no f**ks given to progressing the sale and raising sales memos etc. And everytime i call, i am told they will call back and moved off the phone in less than 2 mins!! disgraceful service if you ask me. ...
Mar 20,2019
Mar 20,2019
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Good service, and communications. Thought of alternatives, helpful and happy to listen client. Professional at all times. Focus on selling. No hesitations in using them again....
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Comment on agent fees
Ok
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Feb 12,2019
Feb 12,2019
3
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I informed them that i left the property and they didnt pay me my deposite even after they move my name from the contract and put it with my x.wife...
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Comment on agent fees
Very bad service ,very poor communication, and no customer service at all
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Jan 28,2019
Jan 28,2019
8
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I was advised when I signed the contract to sell my property to get in touch with Wards if I ever had any issues, worries, concerns. My experience dururing the sale process which is just about to collapse , has been nearly every time I get ...
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Comment on agent fees
Not yet paid as sale seems about to fail
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
