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Express Estate Agency
4.2/5, 845 Reviews
81% Recommended
78% sales valuation accuracy
70% letting valuation accuracy
82% sales fee satisfaction
82% letting fee satisfaction
Express Estate Agency is a leading property firm that has highly established themselves as leading customer service providers across the UK property market. Working with us, you will receive a very innovative and forward-thinking service. We have great strategies for selling your house fast and fo
r the best price. If you would like to find out how much is a property worth, contact our estate agents.
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Express Estate Agency
St Georges House, 56 Peter St,M2 3NQ
Certified Customer Experience
Report Summary
Report generated on (18 April 2025 @ 18:37:51)
Customer Experience
Awards Won
Recent Customer Reviews From
Clients Of This Agent
Angela Darling on 9th Apr 2025
5 Star Review
Excellent advice I thought there would be little insights me to take on board but I was pleasantly surprised.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Westley Saunders on 8th Apr 2025
5 Star Review
Great understanding of my situation. Had a clear plan of what was best me and never felt under any pressure. Everything I was hoping to hear was covered. Chantelle was excellent. 1010.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Deborah on 29th Aug 2024
1 Star Review
BEWARE..Worst Estate Agents ever! They have no ethics! They accepted my cash offer in writing. I have nothing to sell and would have bought at the buyer's convenience!
However, they then ignored my emails for two weeks and then allowed someone to gazump me without even letting me know! Terrible customer service, ignored telephone calls, and even emails to the complaints email address!! They don't care if you have incurred costs, just pure greed on their part. I wouldn't view or buy from this Estate Agency ever again!
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Chelsea Hughes on 5th Jun 2023
1 Star Review
Viewed a house which I loved the estate agent was very positive making me feel like I had already passed all checks and that I just needed to put a deposit down I rang the office and was told they still needed to run checks which was fine I emailed all my documents over and told them I would like to take the house and that I have the deposit on the phone he sounded like he could not even be bothered to speak with me telling me they will pass my information to the lanlord I emailed explaining that I was sorry for being impatient I wanted to know if there were any other applicants and wether I should have a look elsewhere to which I was emailed back to 'stop emailing them' which really upset me as I am in need of finding a home and getting 0 information has my credit check been done? Have my references been checked? What are they handing over to the landlord as they have all my details wage slips bank statements passport if I didn't need somewhere to live I wouldn't be applying I just think it would be nice for them to show some compassion and actually explain were in the process you are not to be told to stop emailing them really disappointed and disheartened
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Steve on 12th Jan 2023
1 Star Review
Is this an Estate Agent or a comedy club?? Almost impossible to contact them, no reply to email, telephone line has automated error message, voice messages not responded to, and on the one occasion when we did get through they promise to get back to you and don't. All I want to do is view a property. Their website says "this isn't an estate agency as you know it" , certainly isn't !! Hilarious.. Nul point.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
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"My experience is similar to..."
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1 Star Review
By : 'Never'
Services : Sales(Prospective Vendor/Buyer)
Would you recommend ? : No
Aug 7, 2011
People found this helpful12
My experience is similar to that of Mitch above. I asked for a copy of the home report (the property in question was in Scotland and it's a legal requirement) and further details on room dimensions via a Zoopla link to the Express Estate Agency. I heard nothing so I called the Express Estate Agency direct. I was promised a copy of the home report by the person I spoke to. I then sent an email throught their website explaining the above and that I hadn't received the home report. I was sent a text message the following day, asking me to call them to arrange a viewing, despite the nature of my request - i.e. more information. By the way, that's all they seem set-up to do - arrange viewings - their operators will tell you that they only have the information that is already displayed on the website, nothing more. What sort of estate agent doesn't have room dimensions for the properties they're selling? Anyway, When I phoned back, the person that left the message wasn't available, so I spoke to somebody else. I asked if a home report was available and they told me it definitely was but they thought the property was now under offer. I was still promised a copy of the home report though. Not long after, I received a call (from the same person) to say that the property was actually sold (so I wouldn't be getting the home report) but I would be contacted if it came back on the market. Over the next few days, I periodically checked the Express Estate Agency website and found that the property in question was still advertised as 'On Market'. I sent a final email through their website asking why the property was still apparently on the market, despite what I had been told previously. I heard nothing. I then asked someone else to call the Express Estate Agency to ask if the property in question was still on the market. They were told IT WAS still on the market. Disgusted at the above (but frankly having no further interest in any property marketed by these people), I sent an email to their MD to express my views. Shortly after, the property was removed from their website, although I received no reply. If you have visited www.expressestateagencyreviews.com you will notice a very different set of opinions for the Express Estate Agency. They're all glowing - full of praise. Which seems odd, until you realise that the domain name is owned by the MD of the Express Estate Agency!!! Draw your own conclusions...
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By : steaknmash
Feb 19, 2012They're crap. I've dealt with them before several times. As a buyer - which I am - fair enough I understand trying to get more money for your customers. But as a buyer my experience is this; Went to a home which had been advertised for about 8 months. it's advertising price was below HR value - which is common in the market. I asked for a viewing and was told they're were 3 other people interested, obvious to me that this was desperate sales pitch. But I just played along anyway. Upon arriving at the property, the vendor said that the EA had promised a 12 week sale or no fees. So basically they [E.A.] weren't going to get paid. I agreed a sale price with the vendor. Went to the E.A's negotiator the next day and wow - low and behold the property had suddenly gone up in price by a whopping 25%, just overnight. Just like that. it was even been re-advertised, right after the vendor had agreed with me a sale price. Even though the property had been on the market for months and months, and the last viewer was 6 weeks previous to me, no, 25% markup just overnight. the EA even had the audacity to ask me to pay the new asking price or go away. They weren't even polite about it. they just - as if it was an everyday thing for them to ask for - just said to me "we advertising this again for..." (25% more) .. and "the vendor has had 3 calls about this, really, they have, 3 more people are going to view it tonight!!!!". That's just a sample of how bad they're negotiators are. This is the second property that I've visited which has been advertised by these monkeys. It's the second property that has had their vendors on the market for months and months and months. The last one previous to this ended up taking their property off the market altogether. (it was advertised at half the HR value but the vendors had been wanting a 30% markup and had been telling their buyers this as soon as they had set foot in their door.) This isn't the first time that this has happened to me using the Express Estate Agency, and it's not the first time that other people have had this kind of experience with them either. idiots.
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Latest Reviews
Angela Darling
Westley Saunders
Chelsea Hughes
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 78% | 82% | £30,000 | £96,000,000 |
| Lettings | 70% | 82% | £400 | £1,150 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 7 | 3 | 0 | 1 | 395 | 40 | 263 | 16 | 21 | 99 |
Areas covered
- M1
- Nationwide
- National
Address
Express Estate Agency
St Georges House, 56 Peter St, Manchester, Lancashire
M2 3NQ
0161 209 3161
Opening Hours
- Open
- 24/7
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
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- ?National Homes Network
- ?Move With Us
- allAgents Portal
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- ?Rightmove
- ?Zoopla
Social Media
Members of
Rankings
Latest Properties
No Property Found
No Property Found
Excellent ...
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5 Star Review
Nik
By : 'Angela'
Branch : Head Office, St Georges House, 56 Peter St
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : Yes
Postcode : ME9
Apr 9, 2025
People found this helpful0
Excellent advice I thought there would be little insights me to take on board but I was pleasantly ... Read Full Review
Comments (0)
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Angela Darling said about Express Estate Agency
Services : Sales( Prospective Vendor/Buyer )Date: 9th Apr 2025
Excellent advice I thought there would be little insights me to take on board but I was pleasantly surprised.
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Great understanding of my ...
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5 Star Review
By : 'Westley'
Branch : Head Office, St Georges House, 56 Peter St
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Apr 8, 2025
People found this helpful
Great understanding of my situation. Had a clear plan of what was best me and never felt under any pressure. Everything I was hoping to hear was covered. Chantelle was excellent. ... Read Full Review
Comments (0)Was this helpful?:
Westley Saunders said about Express Estate Agency
Services : Sales( Prospective Vendor/Buyer )Date: 8th Apr 2025
Great understanding of my situation. Had a clear plan of what was best me and never felt under any pressure. Everything I was hoping to hear was covered. Chantelle was excellent. 1010.
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BEWARE..Worst Estate Agents ...
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1 Star Review
Annie,
Sophie
By : 'Deborah'
Branch : Head Office, St Georges House, 56 Peter St
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : FYE
Aug 29, 2024
People found this helpful2
BEWARE..Worst Estate Agents ever! They have no ethics! They accepted my cash offer in writing. I have nothing to sell and would have bought at the buyer's convenience! However, they then ignored my emails for two weeks and then allowed someone to gazump me without even letting me know! ... Read Full Review
Comments (0)BEWARE..Worst Estate Agents ever! They have no ethics! They accepted my cash offer in writing. I have nothing to sell and would have bought at the buyer's convenience!
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Deborah Murray said about Express Estate Agency
Services : Sales( Prospective Vendor/Buyer )Date: 29th Aug 2024
BEWARE..Worst Estate Agents ever! They have no ethics! They accepted my cash offer in writing. I have nothing to sell and would have bought at the buyer's convenience!
However, they then ignored my emails for two weeks and then allowed someone to gazump me without even letting me know! Terrible customer service, ignored telephone calls, and even emails to the complaints email address!! They don't care if you have incurred costs, just pure greed on their part. I wouldn't view or buy from this Estate Agency ever again!
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Leigh ...
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1 Star Review
Pete
By : 'Chelsea'
Branch : Head Office, St Georges House, 56 Peter St
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : WN7
Jun 5, 2023
People found this helpful3
Viewed a house which I loved the estate agent was very positive making me feel like I had already passed all checks and that I just needed to put a deposit down I rang the office and was told they still needed to run checks which was fine I emailed all my documents over and told them I would like ... Read Full Review
Comments (0)Was this helpful?:
Chelsea Hughes said about Express Estate Agency
Services : Letting( As a Prospective Landlord/Tenant )Date: 5th Jun 2023
Viewed a house which I loved the estate agent was very positive making me feel like I had already passed all checks and that I just needed to put a deposit down I rang the office and was told they still needed to run checks which was fine I emailed all my documents over and told them I would like to take the house and that I have the deposit on the phone he sounded like he could not even be bothered to speak with me telling me they will pass my information to the lanlord I emailed explaining that I was sorry for being impatient I wanted to know if there were any other applicants and wether I should have a look elsewhere to which I was emailed back to 'stop emailing them' which really upset me as I am in need of finding a home and getting 0 information has my credit check been done? Have my references been checked? What are they handing over to the landlord as they have all my details wage slips bank statements passport if I didn't need somewhere to live I wouldn't be applying I just think it would be nice for them to show some compassion and actually explain were in the process you are not to be told to stop emailing them really disappointed and disheartened
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Is this an Estate Agent or a ...
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1 Star Review
By : 'Steve'
Branch : Head Office, St Georges House, 56 Peter St
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CT16
Jan 12, 2023
People found this helpful1
Is this an Estate Agent or a comedy club?? Almost impossible to contact them, no reply to email, telephone line has automated error message, voice messages not responded to, and on the one occasion when we did get through they promise to get back to you and don't. All I want to do is ... Read Full Review
Comments (1)Was this helpful?:
Steve said about Express Estate Agency
Services : Sales( Prospective Vendor/Buyer )Date: 12th Jan 2023
Is this an Estate Agent or a comedy club?? Almost impossible to contact them, no reply to email, telephone line has automated error message, voice messages not responded to, and on the one occasion when we did get through they promise to get back to you and don't. All I want to do is view a property. Their website says "this isn't an estate agency as you know it" , certainly isn't !! Hilarious.. Nul point.
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By : Celia Spray
Dec 20, 2023Yes I agree you can't get...
Stacey was very helpful ...
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5 Star Review
Stacey
By : 'Steve'
Branch : Head Office, St Georges House, 56 Peter St
Services : Online Auctions
Would you recommend ? : Yes
Postcode : LS16
Nov 8, 2022
People found this helpful0
Stacey was very helpful during our meeting and will be coming back to us in the near future with our ... Read Full Review
Comments (0)Was this helpful?:
Steve Long said about Express Estate Agency
Services : Online Auctions( )Date: 8th Nov 2022
Stacey was very helpful during our meeting and will be coming back to us in the near future with our options
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Terrible. Waste of time. ...
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1 Star Review
By : 'William'
Branch : Head Office, St Georges House, 56 Peter St
Services : Letting( As a Owner )
Rent PCM : £250000
Would you recommend ? : No
Postcode : NG10
Oct 26, 2022
People found this helpful3
Terrible. Waste of time. Write to you with a market price but offer you 25% less on the phone. Not for ... Read Full Review
Comments (0)Was this helpful?:
William Sharman said about Express Estate Agency
Services : Letting( As a Owner )Date: 26th Oct 2022
Terrible. Waste of time. Write to you with a market price but offer you 25% less on the phone. Not for me.
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Feedback ...
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1 Star Review
By : 'Holly'
Branch : Head Office, St Georges House, 56 Peter St
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : WA1
Oct 24, 2022
People found this helpful0
You never let us in on the video chat! We waited for 15 minutes. So due to us not having the chat I can't exactly leave any ... Read Full Review
Comments (0)Was this helpful?:
Holly said about Express Estate Agency
Services : Sales( As a Buyer )Date: 24th Oct 2022
You never let us in on the video chat! We waited for 15 minutes. So due to us not having the chat I can't exactly leave any feedback
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Bunch of ...
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1 Star Review
Mr
By : 'Patrick'
Branch : Head Office, St Georges House, 56 Peter St
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : BH10
Aug 30, 2022
People found this helpful2
Bunch of liers. Don't believe a word they will tell you . Before signing contract Stacey told me that you can cancel your contract anytime you want , you can ask us to move your property anytime you like . After 6 weeks now they told me " you can't remove your house from market ... Read Full Review
Comments (0)Bunch of liers. Don't believe a word they will tell you .
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Patrick B Ghahramani said about Express Estate Agency
Services : Sales( As a Vendor )Date: 30th Aug 2022
Bunch of liers. Don't believe a word they will tell you .
Before signing contract Stacey told me that you can cancel your contract anytime you want , you can ask us to move your property anytime you like . After 6 weeks now they told me " you can't remove your house from market until your 28 days notice date pass )
I spoke to Paul ( a very rude and arrogant person )
Unbelievabl
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Professional, very helpful. I ...
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5 Star Review
Rhiana
By : 'Jane'
Branch : Head Office, St Georges House, 56 Peter St
Services : Conveyancing
Would you recommend ? : No
Postcode : PO19
Aug 25, 2022
People found this helpful0
Professional, very helpful. I am in a difficult position just having gained probate on the flat in question When ready will definitely contact your company to market my ... Read Full Review
Comments (0)Professional, very helpful.
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Jane Ambrose said about Express Estate Agency
Services : Conveyancing( )Date: 25th Aug 2022
Professional, very helpful.
I am in a difficult position just having gained probate on the flat in question
When ready will definitely contact your company to market my property
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I started to feel harassed ...
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1 Star Review
By : 'Annette'
Branch : Head Office, St Georges House, 56 Peter St
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : SY4
Aug 21, 2022
People found this helpful0
I started to feel harassed with constant phone calls. I said I'd ring when I was ready. This was never good enough. Phone calls kept coming. Someone phoned and I said I was busy and to ring back. Then I got this appointment for a video call. I had not agreed to this. I'd agreed to a ... Read Full Review
Comments (0)I started to feel harassed with constant phone calls. I said I'd ring when I was ready. This was never good enough. Phone calls kept coming.
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Annette Warner said about Express Estate Agency
Services : Sales( Prospective Vendor/Buyer )Date: 21st Aug 2022
I started to feel harassed with constant phone calls. I said I'd ring when I was ready. This was never good enough. Phone calls kept coming.
Someone phoned and I said I was busy and to ring back.
Then I got this appointment for a video call. I had not agreed to this. I'd agreed to a call back. Totally put me off using this company.
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Friendly, approachable ...
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4 Star Review
Mr
By : 'Iestyn'
Branch : Head Office, St Georges House, 56 Peter St
Services : Surveying
Would you recommend ? : No
Postcode : LL69
Aug 21, 2022
People found this helpful0
Friendly, approachable manner. Good knowledge in area of expertise and helpful with any questions regarding the property and how valuations are ... Read Full Review
Comments (0)Was this helpful?:
Iestyn Farrell said about Express Estate Agency
Services : Surveying( )Date: 21st Aug 2022
Friendly, approachable manner. Good knowledge in area of expertise and helpful with any questions regarding the property and how valuations are determined.
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Samantha was very friendly ...
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5 Star Review
Samantha
By : 'Dilip'
Branch : Head Office, St Georges House, 56 Peter St
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : UB10
Aug 17, 2022
People found this helpful0
Samantha was very friendly and easy to talk to. She was well versed and knowledgeable. I was very happy with her ... Read Full Review
Comments (0)Samantha was very friendly and easy to talk to.
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Dilip Sabarwal said about Express Estate Agency
Services : Letting( As a Owner )Date: 17th Aug 2022
Samantha was very friendly and easy to talk to.
She was well versed and knowledgeable. I was very happy with her advise.
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Initial video call ...
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3 Star Review
Samantha
By : 'Robert'
Branch : Head Office, St Georges House, 56 Peter St
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : TN8
Aug 10, 2022
People found this helpful0
Your feedback/review tool needs sorting - Presented with this message after I had tried to leave a 5 Star rating: "We do not accept positive reviews(4 or 5) for prospective vendors or ... Read Full Review
Comments (0)Was this helpful?:
Robert Lane said about Express Estate Agency
Services : Sales( Prospective Vendor/Buyer )Date: 10th Aug 2022
Your feedback/review tool needs sorting - Presented with this message after I had tried to leave a 5 Star rating: "We do not accept positive reviews(4 or 5) for prospective vendors or landlords"
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Charlotte was, polite, ...
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5 Star Review
Charlotte
By : 'Clare'
Branch : Head Office, St Georges House, 56 Peter St
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : TS13
Aug 3, 2022
People found this helpful0
Charlotte was, polite, helpful and professional . I would not hesitate to recommend to someone else in the future and would use them ... Read Full Review
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Clare Elliott said about Express Estate Agency
Services : Sales( As a Vendor )Date: 3rd Aug 2022
Charlotte was, polite, helpful and professional . I would not hesitate to recommend to someone else in the future and would use them again
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I got Adam on the computer, ...
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1 Star Review
Adam
Bridget
By : 'Eileen'
Branch : Head Office, St Georges House, 56 Peter St
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : Yes
Postcode : BD17
Jul 27, 2022
People found this helpful0
I got Adam on the computer, as arranged. But he said there was a problem as he couldn't chat. I was told Bridget would ring me. At 4ish I rang to say I had not heard from her, my worry was I was leaving for a six hour drive tomorrow. I heard nothing having been told Adam had full knowledge ... Read Full Review
Comments (0)I got Adam on the computer, as arranged. But he said there was a problem as he couldn't chat. I was told Bridget would ring me. At 4ish I rang to say I had not heard from her, my worry was I was leaving for a six hour drive tomorrow. I heard nothing having been told Adam had full knowledge of the property and could offer a cash deal. I never got it.
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Eileen Moss said about Express Estate Agency
Services : Sales( Prospective Vendor/Buyer )Date: 27th Jul 2022
I got Adam on the computer, as arranged. But he said there was a problem as he couldn't chat. I was told Bridget would ring me. At 4ish I rang to say I had not heard from her, my worry was I was leaving for a six hour drive tomorrow. I heard nothing having been told Adam had full knowledge of the property and could offer a cash deal. I never got it.
So at 10am tomorrow I am driving for 6hrs. I would have liked to have got the offer
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Would ...
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5 Star Review
Joanna
By : 'Pete'
Branch : Head Office, St Georges House, 56 Peter St
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : EN5
Jul 21, 2022
People found this helpful0
Express Estate Agency have been professional during the process of buying my property. Joanna Gresty was very helpful throughout the progression. I would ... Read Full Review
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Pete Verrill said about Express Estate Agency
Services : Sales( As a Buyer )Date: 21st Jul 2022
Express Estate Agency have been professional during the process of buying my property. Joanna Gresty was very helpful throughout the progression. I would recommend.
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Joanna has been very helpful ...
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5 Star Review
Joanna
By : 'Zoe'
Branch : Head Office, St Georges House, 56 Peter St
Services : Sales( As a Buyer )
Sold price : £500000
Would you recommend ? : Yes
Postcode : PL9
Jul 20, 2022
People found this helpful0
Joanna has been very helpful and professional throughout the process of purchasing a house and we would absolutely recommend ... Read Full Review
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Zoe Watts said about Express Estate Agency
Services : Sales( As a Buyer )Date: 20th Jul 2022
Joanna has been very helpful and professional throughout the process of purchasing a house and we would absolutely recommend her.
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Joanna ...
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5 Star Review
Joanna
By : 'Robin'
Branch : Head Office, St Georges House, 56 Peter St
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : GU51
Jul 20, 2022
People found this helpful0
The service I received from Joanna Gresty was excellent. Always kept me in the picture as to what was happening with the sale of my ... Read Full Review
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Robin Gosnell said about Express Estate Agency
Services : Sales( As a Vendor )Date: 20th Jul 2022
The service I received from Joanna Gresty was excellent. Always kept me in the picture as to what was happening with the sale of my property.
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Joanna Gresty has been ...
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5 Star Review
Joanna
By : 'Georgina'
Branch : Head Office, St Georges House, 56 Peter St
Services : Sales( As a Vendor )
Sold price : £229000
Would you recommend ? : Yes
Postcode : CR0
Jul 19, 2022
People found this helpful0
Joanna Gresty has been proactive, helpful and friendly throughout the process so far. I cannot recommend her highly enough. It's been a pleasure to deal with ... Read Full Review
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Georgina Walker said about Express Estate Agency
Services : Sales( As a Vendor )Date: 19th Jul 2022
Joanna Gresty has been proactive, helpful and friendly throughout the process so far. I cannot recommend her highly enough. It's been a pleasure to deal with her.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 11/10/2017, 4:58:36 AM by allAgents
