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Worcester, WR2
1/5, 6 Reviews
0% Recommended
0% letting valuation accuracy
40% letting fee satisfaction
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"This agency did nothing for..."
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1 Star Review
By : 'Disgruntled'
Services : Letting(As a Owner)
Rent PCM : £750
Would you recommend ? : No
Postcode : WR2
23 Sept 2014
People found this helpful2
This agency did nothing for me as a landlord. When the tenancy ended they returned the tenant's deposit in fill , less £29 for locks i had to replace as keys were not returned. Platinum completely ignored the fact that multiple tenants had occupied the house in spite of my saying that this was not to happen. They would not address several things i was unhappy about, with the tenants, and treated me with indifference and rudeness. I would NEVER use them again nor would I ever recommend them to anyone as a property management agent.
Comments on Agent Fees
They did NOTHING!!!!!!!!!!
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By : Gareth Evans
6 Jun 2015Always disappointing to receive complaints and more so when this is so far from the truth. Often part of the agents role is to advise landlords of their legal responsibilities and to accept the terms of the agreement they have entered into with their tenant. We act for the landlord and sometimes that means stopping the landlord from breaching their obligations and making unreasonable claims. Landlords need to be aware that they are not permitted to visit and enter the house without permission of the tenant who has the right to quiet enjoyment. In this case the tenant on one occasion called the police. The landlord has to accept reasonable where and tear. The tenant is responsible for accidental damage and abuse, not deterioration from normal use. In this case the tenant had returned all the keys that were given according to the photocopy taken at the start of the tenancy and therefore there was no basis to charge. At the end of the tenancy the landlord had decided to change the locks and booked a locksmith for £140 and we assisted by using our in house handyman who charged much less. I believe we worked hard in this case to protect the landlord from further legal action from the tenants and shielded them from considerable stress. Sorry to receive a negative response from the landlord and had thought about asking the tenant to post to give some balance..........but obviously that wouldn't be constructive.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 40.00% | £500 | £995 |
Address
Platinum Property Agents
15 - 17 St. Johns, Worcester, Hereford and Worcester
WR2 5AE
01905 426000
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Platinum Property Agents Branches (View All 3)
Teerible. I totally agree ...
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1 Star Review
By : 'Paolo'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : WR5
6 Jan 2020
People found this helpful4
I totally agree with all the reviews above 1 star is far too much if we consider the way how they treat people, this people really do not deserve to be in the... Read Full Review
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Paolo Di Tecco said about Platinum Property Agents
Services : Letting( As a Tenant )Date: 6th Jan 2020
I totally agree with all the reviews above 1 star is far too much if we consider the way how they treat people, this people really do not deserve to be in the business
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Awful estate agents. Made ...
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1 Star Review
Helen
By : 'John'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : WR2
10 Dec 2017
People found this helpful10
Awful estate agents. Made many false accusations. Had monthly inspections but they still would come randomly without any warning as they had mixed up dates from their end. Terrible organisation, constantly having to repeat ourselves in emails. Good luck getting your deposit back. Avoid these guys... Read Full Review
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John said about Platinum Property Agents
Services : Letting( As a Tenant )Date: 10th Dec 2017
Awful estate agents. Made many false accusations. Had monthly inspections but they still would come randomly without any warning as they had mixed up dates from their end. Terrible organisation, constantly having to repeat ourselves in emails. Good luck getting your deposit back. Avoid these guys like the plague.
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Please heed what this and all ...
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1 Star Review
Stephen
Helen
By : 'DenzilB'
Services : Letting( As a Tenant )
Rent PCM : £995
Would you recommend ? : No
Postcode : WR5
10 Mar 2016
People found this helpful7
Please heed what this and all the other reviewers are saying. These are Cowboys and nasty ones at that. As tenants we were given 2 addenda to the Tenancy Agreement by this company which they claimed to be legally binding and had to be signed by the lead tenant on the 2nd day of our tenancy. Failure ... Read Full Review
What agent could do to change your mind?
Bad. They are worthless and care only about money.
Comments on Agent Fees
Bad. They are worthless and care only about money.
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DenzilB said about Platinum Property Agents
Services : Letting( As a Tenant )Date: 10th Mar 2016
Please heed what this and all the other reviewers are saying. These are Cowboys and nasty ones at that. As tenants we were given 2 addenda to the Tenancy Agreement by this company which they claimed to be legally binding and had to be signed by the lead tenant on the 2nd day of our tenancy. Failure to sign meant the end of the tenancy, so we signed as 'received'. We had to take the landlord to court after he used the 2 documents to justify the withholding of part of our deposit. The judge rubbished the documents, and we left with the great majority of our deposit and all costs awarded to us. Platinum assisted the landlord greatly with their collusion and lies. There are plenty of other agents out there, give this one a wide berth. You have been warned.
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Never ever choose Platinum. ...
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1 Star Review
Christine
Helen
By : 'amyH'
Services : Letting( As a Tenant )
Rent PCM : £500
Would you recommend ? : No
Postcode : WR1
2 Sept 2015
People found this helpful5
Never ever choose Platinum. They take weeks to sort out any maintenance issues, to answer emails, the phone, to call you back. They don't do their paperwork properly which leaves the opportunity for them to screw you over with your deposit. If you do get any of your deposit back even if it's with... Read Full Review
Comments (1)Never ever choose Platinum. They take weeks to sort out any maintenance issues, to answer emails, the phone, to call you back. They don't do their paperwork properly which leaves the opportunity for them to screw you over with your deposit. If you do get any of your deposit back even if it's with DPS, it will take months. Not only will it take months, you won't be able to get hold of them to find out what's taking so long. The staff are rude and unhelpful and are only interested in one thing, taking your money.
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amyH said about Platinum Property Agents
Services : Letting( As a Tenant )Date: 1st Sep 2015
Never ever choose Platinum. They take weeks to sort out any maintenance issues, to answer emails, the phone, to call you back. They don't do their paperwork properly which leaves the opportunity for them to screw you over with your deposit. If you do get any of your deposit back even if it's with DPS, it will take months. Not only will it take months, you won't be able to get hold of them to find out what's taking so long. The staff are rude and unhelpful and are only interested in one thing, taking your money.
If you're a student then you've got no chance of them taking you seriously or treating you like an adult.
Do yourself a favour and go elsewhere to save yourself months of stress and hassle.
Be careful with your tenancy agreement and read through the whole thing paying close attention to the different ways in which they can take your money, some things are worded so you wouldn't realise on a skim read.
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By : Gareth Evans
2 Sept 2015Sorry we didn't meet your expectations on this occasion. Contrary to your comments Platinum aim to respond to maintenance issues promptly and therefore I would be interested to investigate the...
Avoid these jokers like the ...
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1 Star Review
By : 'Tenant'
Services : Letting( As a Tenant )
Rent PCM : £695
Would you recommend ? : No
Postcode : WR2
27 Apr 2015
People found this helpful2
Avoid these jokers like the plague. They will try and screw every penny that they can out of you. Their house inspections are a farce, they make claims and provide no evidence. I went to the DPS and Arbitration to challenge them and they made false claims, lost the Move In Inventory and submitted... Read Full Review
What agent could do to change your mind?
Been honest, returned emails or phone calls, been consistent.
Comments (1)Avoid these jokers like the plague. They will try and screw every penny that they can out of you. Their house inspections are a farce, they make claims and provide no evidence. I went to the DPS and Arbitration to challenge them and they made false claims, lost the Move In Inventory and submitted false claims/bills for work that was not done. They also dragged out the deposit over four or so months. Avoid this firm at all costs.
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Tenant said about Platinum Property Agents
Services : Letting( As a Tenant )Date: 26th Apr 2015
Avoid these jokers like the plague. They will try and screw every penny that they can out of you. Their house inspections are a farce, they make claims and provide no evidence. I went to the DPS and Arbitration to challenge them and they made false claims, lost the Move In Inventory and submitted false claims/bills for work that was not done. They also dragged out the deposit over four or so months. Avoid this firm at all costs.
DPS & Arbitration found that they had over-claimed by hundreds of pounds and basically halved everything as a compromise. The report said that they were overcharging, claiming for work not done, not providing bills and had also made false claims about paperwork. These guys are to be avoided. When asked to prove that they had recorded all of these claims on inspection reports they said we do not have to. If you do rent from them take your own photos of the house and demand that they take photos during any inspection.
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By : Gareth Evans
6 Jun 2015No business wants complaints and we are sorry we didn't meet your expectations on this occasion. Your comments are interesting in that they highlight common misconceptions about the agents role and...
This agency did nothing for ...
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1 Star Review
By : 'Disgruntled'
Services : Letting( As a Owner )
Rent PCM : £750
Would you recommend ? : No
Postcode : WR2
23 Sept 2014
People found this helpful2
This agency did nothing for me as a landlord. When the tenancy ended they returned the tenant's deposit in fill , less £29 for locks i had to replace as keys were not returned. Platinum completely ignored the fact that multiple tenants had occupied the house in spite of my saying that this was... Read Full Review
Comments on Agent Fees
They did NOTHING!!!!!!!!!!
Comments (1)This agency did nothing for me as a landlord.
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Disgruntled said about Platinum Property Agents
Services : Letting( As a Owner )Date: 22nd Sep 2014
This agency did nothing for me as a landlord.
When the tenancy ended they returned the tenant's deposit in fill , less £29 for locks i had to replace as keys were not returned.
Platinum completely ignored the fact that multiple tenants had occupied the house in spite of my saying that this was not to happen.
They would not address several things i was unhappy about, with the tenants, and treated me with indifference and rudeness.
I would NEVER use them again nor would I ever recommend them to anyone as a property management agent.
The UK's Largest Customer Review Website for the Property Industry
By : Gareth Evans
6 Jun 2015Always disappointing to receive complaints and more so when this is so far from the truth. Often part of the agents role is to advise landlords of their legal responsibilities and to accept the...
1 - 6 of 6 items
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