100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
67% lettings fee satisfaction
Apr 16,2014
Apr 16,2014
1
people found
this helpful
this helpful
I was a tenant with lex Allan for 2 years and would rather live in a cardboard box than use them again. We had a brand new flat, so new that when we viewed it, it was still being built! Once we moved in, it took lex Allan 9 months to provide is with keys to our balcony doors and letterbox. We had damp to the point of mould and mushrooms growing in our bedroom and bathroom. We complained many many times, we involved a building surveyor, we included a health inspector and still had no response what so ever from lex Allan! We came home one day to find our door open and our flat trashed, I then noticed a 'repair' sticker on our boiler, I rang lex Allan who told me they had given our keys to a contractor to service our boiler! Our contract stated they needs to give 48 hours written notice to access our flat, not just hand keys out! As soon as we could we left, it was horrendous. DO NOT USE LEX ALLAN!!!!!!
What agent could do to change your mind?
I was a tenant with lex Allan for 2 years and would rather live in a cardboard box than use them again. We had a brand new flat, so new that when we viewed it, it was still being built! Once we moved in, it took lex Allan 9 months to provide is with keys to our balcony doors and letterbox. We had damp to the point of mould and mushrooms growing in our bedroom and bathroom. We complained many many times, we involved a building surveyor, we included a health inspector and still had no response what so ever from lex Allan! We came home one day to find our door open and our flat trashed, I then noticed a 'repair' sticker on our boiler, I rang lex Allan who told me they had given our keys to a contractor to service our boiler! Our contract stated they needs to give 48 hours written notice to access our flat, not just hand keys out! As soon as we could we left, it was horrendous. DO NOT USE LEX ALLAN!!!!!!Attached Filesnbsp;
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Latest Reviews
15th May 2024
reviewed by 'Anita W'
21st Oct 2016
reviewed by 'Pat'
4th Aug 2016
reviewed by 'Sarah'
9th Mar 2015
reviewed by 'LMW'
16th Apr 2014
reviewed by 'charl7312'
16th Apr 2014
reviewed by 'charl7312'
Opening Hours
Address
Lex Allan & Gregson
The Auction House, 87 - 88 St. Johns Road
Stourbridge
West Midlands
DY8 1EH
01384 379450
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 100% | 67% | £525 | £850 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 0 | 3 | 1 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
No Properties
May 15,2024
May 15,2024
0
people found
this helpful
this helpful
Have used Lex Allen several times to rent out my property and have found all staff to be professional, efficient and courteous. Lisa in particular has been superb...
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Oct 21,2016
Oct 21,2016
0
people found
this helpful
this helpful
I have used Lex Allen letting services for ten years. The staff have always been so helpful and informative. I have had excellent tenants their fees have been reasonable and competitive. I have also sold two properties through them and each time they were very ...
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Comment on agent fees
The fees are reasonable, good value and competitive in the market.
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Aug 04,2016
Aug 04,2016
0
people found
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Pam was excellent, always friendly and full of advice when I was selling my property...felt like I could really talk to her about my worries and thoughts. Simon was good also, communicated well with me from my buyers....
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Comment on agent fees
A reasonably priced agent
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Mar 09,2015
Mar 09,2015
2
people found
this helpful
this helpful
Me and my partner let a house through Lex Allan and I will not be renting from this agency EVER AGAIN. Poor and misleading inventory, poor service where staff were completely incompetent. I rang and emailed about a number of things when we moved out, ...
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What agent could do to change your mind?
They should have been more helpful, communitative, and a lot less ignorant and lazy. They were dismissive and rude and took money out of my account even when we had left, and tried to say if was my fault. Disgusting.Attached Filesnbsp;
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Apr 16,2014
Apr 16,2014
1
people found
this helpful
this helpful
I was a tenant with lex Allan for 2 years and would rather live in a cardboard box than use them again. We had a brand new flat, so new that when we viewed it, it was still being built! Once we moved in, it took ...
read full review
read full review
What agent could do to change your mind?
I was a tenant with lex Allan for 2 years and would rather live in a cardboard box than use them again. We had a brand new flat, so new that when we viewed it, it was still being built! Once we moved in, it took lex Allan 9 months to provide is with keys to our balcony doors and letterbox. We had damp to the point of mould and mushrooms growing in our bedroom and bathroom. We complained many many times, we involved a building surveyor, we included a health inspector and still had no response what so ever from lex Allan! We came home one day to find our door open and our flat trashed, I then noticed a 'repair' sticker on our boiler, I rang lex Allan who told me they had given our keys to a contractor to service our boiler! Our contract stated they needs to give 48 hours written notice to access our flat, not just hand keys out! As soon as we could we left, it was horrendous. DO NOT USE LEX ALLAN!!!!!!Attached Filesnbsp;
Was this helpful?
Yes
Yes
Apr 16,2014
Apr 16,2014
1
people found
this helpful
this helpful
I was a tenant with lex Allan for 2 years and would rather live in a cardboard box than use them again. We had a brand new flat, so new that when we viewed it, it was still being built! Once we moved in, it took ...
read full review
read full review
What agent could do to change your mind?
I was a tenant with lex Allan for 2 years and would rather live in a cardboard box than use them again. We had a brand new flat, so new that when we viewed it, it was still being built! Once we moved in, it took lex Allan 9 months to provide is with keys to our balcony doors and letterbox. We had damp to the point of mould and mushrooms growing in our bedroom and bathroom. We complained many many times, we involved a building surveyor, we included a health inspector and still had no response what so ever from lex Allan! We came home one day to find our door open and our flat trashed, I then noticed a 'repair' sticker on our boiler, I rang lex Allan who told me they had given our keys to a contractor to service our boiler! Our contract stated they needs to give 48 hours written notice to access our flat, not just hand keys out! As soon as we could we left, it was horrendous. DO NOT USE LEX ALLAN!!!!!!Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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