Lex Allan & Gregson
2.4/5, 16 reviews
44% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction
Lex Allan & Gregson Estate Agents are Chartered Surveyors in Stourbridge working out of prominent show rooms dealing with the sale of all things property across the Black Country, West Midlands, Worcestershire and surrounding villages. show more Lex Allan & Gregson Estate Agents are Chartered Surveyors in Stourbridge working out of prominent show rooms dealing with the sale of all things property across the Black Country, West Midlands, Worcestershire and surrounding villages.

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Latest Reviews

 View all Reviews 16
15th May 2024
reviewed by 'Anita W'
“Have used Lex Allen several times to rent out my property and have found all staff to be professional, efficient ......”
29th Jun 2023
reviewed by 'Jord bailey'
“Absolutely piss poor customer service from KATIE GILLINGS. She was rude and abrasive towards me and my family members when ......”
8th Apr 2022
reviewed by 'Mark'
“Absolutely terrible outfit worst customer service have ever dealt with booking arranged on 7/4/22 was outside called they forget about my ......”
18th Jun 2018
reviewed by 'Karmell'
“My partner and i went to a view a property with Lex Allan and the following week my partner put ......”
21st Oct 2016
reviewed by 'Pat'
“I have used Lex Allen letting services for ten years. The staff have always been so helpful and informative. I ......”
4th Aug 2016
reviewed by 'Sarah'
“Pam was excellent, always friendly and full of advice when I was selling my property...felt like I could really ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £0 £0
Lettings 100% 50% £500 £875
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 0 1 7 1 0 0 0 2 2
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Lex Allan & Gregson Branches (view all 2)
Stourbridge, DY8
Stourbridge, DY8

“Recommended...”

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May 15,2024
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By: 'Anita W'
May 15,2024
0 people found
this helpful
Have used Lex Allen several times to rent out my property and have found all staff to be professional, efficient and courteous. Lisa in particular has been superb...
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“Rubbish...”

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Jun 29,2023
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Katie
By: 'Jord bailey'
Jun 29,2023
0 people found
this helpful
Absolutely piss poor customer service from KATIE GILLINGS. She was rude and abrasive towards me and my family members when going through the application process and then she withdrew my application after 6 weeks of waiting for a move in date because I didn't say goodbye ...
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“Absolutely terrible outfit worst customer ser......”

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Apr 08,2022
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By: 'Mark'
Apr 08,2022
0 people found
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Absolutely terrible outfit worst customer service have ever dealt with booking arranged on 7/4/22 was outside called they forget about my booking using the excuse the emails haven’t been followed up today I called again said I would be 10 minutes late called at 10:45 again not ...
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“shocking...”

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Jun 18,2018
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By: 'Karmell'
Jun 18,2018
3 people found
this helpful
My partner and i went to a view a property with Lex Allan and the following week my partner put in an application, he physically took it into the branch along with his ID, by the end of the following week we had heard nothing, ...
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Comment on agent fees
N/A
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“I have used Lex Allen letting services for ten years. ......”

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Oct 21,2016
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By: 'Pat'
Oct 21,2016
0 people found
this helpful
I have used Lex Allen letting services for ten years. The staff have always been so helpful and informative. I have had excellent tenants their fees have been reasonable and competitive. I have also sold two properties through them and each time they were very ...
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Comment on agent fees
The fees are reasonable, good value and competitive in the market.
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“Pam was excellent, always friendly and full of advice when ......”

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Aug 04,2016
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Simon
By: 'Sarah'
Aug 04,2016
0 people found
this helpful
Pam was excellent, always friendly and full of advice when I was selling my property...felt like I could really talk to her about my worries and thoughts. Simon was good also, communicated well with me from my buyers....
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Comment on agent fees
A reasonably priced agent
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“We let our house with Lex Allan for 2 years when ......”

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Nov 10,2015
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Stuart
By: 'John'
Nov 10,2015
0 people found
this helpful
We let our house with Lex Allan for 2 years when we had to move area in 2013 and were finding difficulty selling. I would recommend them to anyone who looking for an attentive and thorough letting agent. They quickly found tenants who looked after our property ...
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“We let our house with Lex Allan for 2 years when ......”

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Nov 10,2015
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Stuart
By: 'John'
Nov 10,2015
0 people found
this helpful
We let our house with Lex Allan for 2 years when we had to move area in 2013 and were finding difficulty selling. I would recommend them to anyone who looking for an attentive and thorough letting agent. They quickly found tenants who looked after our property ...
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“Me and my partner let a house through Lex Allan ......”

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Mar 09,2015
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By: 'LMW'
Mar 09,2015
2 people found
this helpful
Me and my partner let a house through Lex Allan and I will not be renting from this agency EVER AGAIN. Poor and misleading inventory, poor service where staff were completely incompetent. I rang and emailed about a number of things when we moved out, ...
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What agent could do to change your mind?
They should have been more helpful, communitative, and a lot less ignorant and lazy. They were dismissive and rude and took money out of my account even when we had left, and tried to say if was my fault. Disgusting.
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“Absolutely disgusting I will never let from them again they ......”

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Aug 22,2014
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By: 'Annoyed'
Aug 22,2014
3 people found
this helpful
Absolutely disgusting I will never let from them again they make up the rules as they go along and are pushy ... They want to come for my 6 month inspection which they have now said is 3 month inspection and I advised I'm on holiday for two ...
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“I was a tenant with lex Allan for 2 years and ......”

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Apr 16,2014
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Jerry
By: 'charl7312'
Apr 16,2014
1 people found
this helpful
I was a tenant with lex Allan for 2 years and would rather live in a cardboard box than use them again. We had a brand new flat, so new that when we viewed it, it was still being built! Once we moved in, it took ...
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What agent could do to change your mind?
I was a tenant with lex Allan for 2 years and would rather live in a cardboard box than use them again. We had a brand new flat, so new that when we viewed it, it was still being built! Once we moved in, it took lex Allan 9 months to provide is with keys to our balcony doors and letterbox. We had damp to the point of mould and mushrooms growing in our bedroom and bathroom. We complained many many times, we involved a building surveyor, we included a health inspector and still had no response what so ever from lex Allan! We came home one day to find our door open and our flat trashed, I then noticed a 'repair' sticker on our boiler, I rang lex Allan who told me they had given our keys to a contractor to service our boiler! Our contract stated they needs to give 48 hours written notice to access our flat, not just hand keys out! As soon as we could we left, it was horrendous. DO NOT USE LEX ALLAN!!!!!!
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“I was a tenant with lex Allan for 2 years and ......”

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Apr 16,2014
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Jerry
By: 'charl7312'
Apr 16,2014
1 people found
this helpful
I was a tenant with lex Allan for 2 years and would rather live in a cardboard box than use them again. We had a brand new flat, so new that when we viewed it, it was still being built! Once we moved in, it took ...
read full review
What agent could do to change your mind?
I was a tenant with lex Allan for 2 years and would rather live in a cardboard box than use them again. We had a brand new flat, so new that when we viewed it, it was still being built! Once we moved in, it took lex Allan 9 months to provide is with keys to our balcony doors and letterbox. We had damp to the point of mould and mushrooms growing in our bedroom and bathroom. We complained many many times, we involved a building surveyor, we included a health inspector and still had no response what so ever from lex Allan! We came home one day to find our door open and our flat trashed, I then noticed a 'repair' sticker on our boiler, I rang lex Allan who told me they had given our keys to a contractor to service our boiler! Our contract stated they needs to give 48 hours written notice to access our flat, not just hand keys out! As soon as we could we left, it was horrendous. DO NOT USE LEX ALLAN!!!!!!
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“We were a tenant of Lex Allan for 2 years. During ......”

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Jan 27,2014
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By: 'chaos'
Jan 27,2014
0 people found
this helpful
We were a tenant of Lex Allan for 2 years. During that time I had no issues with them at all - they were very quick to do inspections (every 6 months) and generally quick to reply. Most of the problems in the flat were dealt with ...
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“All the reviews on all sites say same thing they ......”

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May 25,2012
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By: 'Mark'
May 25,2012
2 people found
this helpful
All the reviews on all sites say same thing they look after landlord treat tenant like dirt jerry reeve runs the lettings he never returns phone calls no matter how many times you ring him I had to put up with no heating very cold ...
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“I have never been so frustrated by an estate agent. ......”

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Oct 07,2010
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By: 'MrAdrianPearson'
Oct 07,2010
4 people found
this helpful
I have never been so frustrated by an estate agent. They never return telephone calls. I made several requests to discuss problems with marketing, but my telephone calls were never returned....
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“I have a property that is managed by Lex Allan ......”

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Sep 23,2010
Minithumbup
By: 'Kate'
Sep 23,2010
1 people found
this helpful
I have a property that is managed by Lex Allan and has just undergone an interior refurbishment. The advice and management of the project has been handled very well from start to finish and reletting was achieved in the first week of advertising. Excellent service ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Regional Awards won by Lex Allan & Gregson

Individual Branch Awards


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