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Tonbridge, TN9
2.4/5, 14 Reviews
36% Recommended
75% letting valuation accuracy
78% letting fee satisfaction
No description for branch.
"Where should I start. These..."
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1 Star Review
Gill
By : 'susan'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : TN92
20 Feb 2014
People found this helpful11
Where should I start. These people are really nice until they get your money then they get rude and dishonest. I was told that th landlord would paint before we moved in and this wad a lie, interesting this was the same lie I heard them tell the other prospective tenants they brought round for viewings. They still handed us the keys without having received the gas safety certificate and we had to go and sit in their office and refuse to leave until they gave us one. The house we rented was in such a dirty state it took us 3 days to clean the kitchen appliances and bathroom. The carpet was so dirty we spent the whole time in slippers . It has been ages and we are still waiting for our £1500 deposit to be returned. The people here are rude and bad at keeping their word or following up. Keep away and rent from another agent. If not you will go through a lot of stress.
What agent could do to change your mind?
Be polite and professional. Stop lying. Follow through. Know the properties on their books, say it is a let only not managed before they take your money.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 75% | 78.00% | £850 | £1,350 |
Address
Ashton Burkinshaw
119B High Street, Tonbridge, Kent
TN9 1DL
01732 430 225
Services offered
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- Lettings
- Block Management
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Ashton Burkinshaw Branches (View All 12)
Great and ...
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5 Star Review
Folake
Folakey
By : 'fawehinmi'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TN11
28 Jan 2025
People found this helpful0
I must say i got a great and smooth experience as always. I was away on some work vacations in Canada and i kept getting different complaints ranging from leakages, blockages and heating system not working. Upon getting back to England and reviewing the situation i decided to get a and more modern ... Read Full Review
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fawehinmi said about Ashton Burkinshaw
Services : Letting( As a Tenant )Date: 28th Jan 2025
I must say i got a great and smooth experience as always. I was away on some work vacations in Canada and i kept getting different complaints ranging from leakages, blockages and heating system not working. Upon getting back to England and reviewing the situation i decided to get a and more modern space and Alas! , AB did not disappoint as i got viewing under 48hours i mentioned and the rest is history. The whole process of getting the house and delivery happened in a week , I must thank the ever ready to assist agent (Folake) making it easy. I cant wait to buy my first property through you guys . Thank you. ....Omotola
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Folakey was amazing from the ...
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5 Star Review
Folakey
By : 'Poornima'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TN10
26 Nov 2024
People found this helpful0
Folakey was amazing from the viewing to getting our contract through. She was very professional and kept us updated on progress and helped clarify all questions we had. It was an amazing... Read Full Review
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Poornima Karthik Venkatraman said about Ashton Burkinshaw
Services : Letting( As a Tenant )Date: 26th Nov 2024
Folakey was amazing from the viewing to getting our contract through. She was very professional and kept us updated on progress and helped clarify all questions we had. It was an amazing expereince.
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AB ...
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5 Star Review
By : 'Julian'
Services : Letting( As a Owner )
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : TN11
6 Jul 2023
People found this helpful0
I have been a landlord client of AB’s for over three years. Overall service standards are very good from the local and regional offices. Additionally, attention to all the details is an imperative for a lettings management service, and AB consistently delivers on this. We have just... Read Full Review
Comments (0)I have been a landlord client of AB’s for over three years. Overall service standards are very good from the local and regional offices. Additionally, attention to all the details is an imperative for a lettings management service, and AB consistently delivers on this.
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Julian Neuburger said about Ashton Burkinshaw
Services : Letting( As a Owner )Date: 6th Jul 2023
I have been a landlord client of AB’s for over three years. Overall service standards are very good from the local and regional offices. Additionally, attention to all the details is an imperative for a lettings management service, and AB consistently delivers on this.
We have just taken on new tenants, and the whole process of managing departing tenants was very well handled based with our full service contract with AB.
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My experiences have been five ...
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5 Star Review
Charlotte
By : 'Barry'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TN9
9 Jan 2023
People found this helpful0
My experiences have been five star from start and through my continuing lease. Charlotte is on top of her game and beyond responsive. I would recommend to anyone should the chance... Read Full Review
Comments (0)My experiences have been five star from start and through my continuing lease. Charlotte is on top of her game and beyond responsive. I would recommend to anyone should the chance arrive.
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Barry Rowland said about Ashton Burkinshaw
Services : Letting( As a Tenant )Date: 9th Jan 2023
My experiences have been five star from start and through my continuing lease. Charlotte is on top of her game and beyond responsive. I would recommend to anyone should the chance arrive.
Barry
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First class ...
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5 Star Review
By : 'Anthony'
Services : Letting( As a Owner )
Rent PCM : £900
Would you recommend ? : Yes
Postcode : TN12
10 Dec 2021
People found this helpful0
I Have had a business relationship with Tonbridge Branch for well over a decade now and as a Landlord I have always found them to give a first class service, nothing is ever too much... Read Full Review
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Anthony Pickering said about Ashton Burkinshaw
Services : Letting( As a Owner )Date: 10th Dec 2021
I Have had a business relationship with Tonbridge Branch for well over a decade now and as a Landlord I have always found them to give a first class service, nothing is ever too much trouble.
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Dishonest, unprofessional, ...
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1 Star Review
Darren
By : 'Guy'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : TN9
5 Jun 2020
People found this helpful4
I’ve had the misfortune of dealing with the Tonbridge branch of Ashton Burkinshaw in late May 2020. Challenging times for everyone no-doubt with the coronavirus pandemic, but they really excelled at making a complicated move even more difficult. From the very beginning, the attitude... Read Full Review
Comments (0)I’ve had the misfortune of dealing with the Tonbridge branch of Ashton Burkinshaw in late May 2020. Challenging times for everyone no-doubt with the coronavirus pandemic, but they really excelled at making a complicated move even more difficult.
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Guy Cassidy said about Ashton Burkinshaw
Services : Letting( As a Prospective Landlord/Tenant )Date: 4th Jun 2020
I’ve had the misfortune of dealing with the Tonbridge branch of Ashton Burkinshaw in late May 2020. Challenging times for everyone no-doubt with the coronavirus pandemic, but they really excelled at making a complicated move even more difficult.
From the very beginning, the attitude from Darren was like nothing I have ever experienced from anyone providing a service. Unapologetically inflexible and unpleasant, impossible to reach over the phone, ignores emails, and if you’re lucky enough to get a response, don’t expect all your questions to be answered. Don’t even expect an acknowledgement. He’ll respond to whatever he feels like and ignore the rest.
My first question when I viewed the property was: “Do you manage it?”. When Darren said they don’t, I figured I could deal with his rudeness and incompetence till the contract is signed. As I liked the property, I made an offer later that day. After some light negotiation, I was told my offer was accepted, and a moving date was agreed.
Entirely by chance, I found out that Darren misrepresented my offer to the landlord, and a term that was of high importance to me was never communicated or agreed with the landlord. Darren, unapologetically as ever, decided that some conditions in my offer were “unnecessary”, so he wrote them off and communicated to both parties that we’ve reached an agreement.
Attempts to get a different negotiator to take over, or speak with his supervisor failed.
As it stands, days before my intended moving date and nearly a week after my offer was “accepted”, I’m back at square one trying to find a new home and about to have an awkward conversation with my current landlord.
I was told that my money would be refunded, it wasn't!
Dishonest, unprofessional, unpleasant. Avoid!
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No hot water for ...
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1 Star Review
By : 'Natalie'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : TN9
14 May 2018
People found this helpful7
We are still in an ongoing issue, up to day 26 where we have had no hot water / no working boiler. AB and their management company have allowed this to continue and I have had to chase every single day (clearly that still is not enough). This is not the first time. We are leaving our house not... Read Full Review
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Natalie Pearce said about Ashton Burkinshaw
Services : Letting( As a Tenant )Date: 13th May 2018
We are still in an ongoing issue, up to day 26 where we have had no hot water / no working boiler. AB and their management company have allowed this to continue and I have had to chase every single day (clearly that still is not enough). This is not the first time. We are leaving our house not because we do not like the house or location, but because we are tired of there being serious issues that are left unresolved for weeks on end. Two other examples include no hob for 3 weeks and no bath for a month (we only have the one!). Their lack of consideration and care for us as tenants is astounding. The fact they are not proactive when serious issues arise is extremely unprofessional. A very disappointing experience indeed and I would not rent through them again to avoid this kind of treatment.
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Extremely rude staff, would ...
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1 Star Review
By : 'Elizabeth'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : TN1
22 Jul 2017
People found this helpful5
Extremely rude staff, would avoid at all costs. We tried to a view a number of properties they had available to rent but Ashton Burkinshaw kept trying to push one property above all others. We offered a reasonable offer on one but the estate agent would not even pass the offer onto the landlord... Read Full Review
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Elizabeth said about Ashton Burkinshaw
Services : Letting( As a Prospective Landlord/Tenant )Date: 21st Jul 2017
Extremely rude staff, would avoid at all costs. We tried to a view a number of properties they had available to rent but Ashton Burkinshaw kept trying to push one property above all others. We offered a reasonable offer on one but the estate agent would not even pass the offer onto the landlord which we have since found out is illegal! Would not give them the business now and decided to go with an alternative agent for this reason.
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By : Unhappy Tenant
1 Mar 2018Totally agree.They charge ridiculous amount of money and still rude to the...
2.5 years of renting hell. ...
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1 Star Review
By : 'SLUG'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : No
Postcode : TN9
28 Jul 2016
People found this helpful12
2.5 years of renting hell. Every single issue I reported was either address late of the very minimal of effort was made to rectify something. They make you feel like a second class citizen with their poor people communication skills. A garage up & over door that would be repaired BEFORE I ... Read Full Review
What agent could do to change your mind?
Another one that's charging a £50 admin fee for handling return of a deposit. What the hell? Hidden charges, hidden as it's in amongst hundreds of t's and c's in very small print.
Comments on Agent Fees
Another one that's charging a £50 admin fee for handling return of a deposit. What the hell? Hidden charges, hidden as it's in amongst hundreds of t's and c's in very small print.
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SLUG said about Ashton Burkinshaw
Services : Letting( As a Tenant )Date: 27th Jul 2016
2.5 years of renting hell. Every single issue I reported was either address late of the very minimal of effort was made to rectify something. They make you feel like a second class citizen with their poor people communication skills. A garage up & over door that would be repaired BEFORE I moved in, took TWO YEARS to get fixed. Fencing at the back was needed when land behind was cleared leaving us fully exposed and insecure, they fitted a 2.5' picket fence! A joke or what? And honestly, when we moved in and lifted the toilet lid, my God, we practically threw up. I've seen dirty toilets in third world countries, but this was a million times worse. It was vial. DARK BROWN with signs of scale and excrement. BLACK MOULD was in the bathroom, supposed to be removed before I moved in as I have Asthma, it WASN'T. They risked my life. Fire alarms were in the house which did not work at all, they said it's not a requirement. That's as maybe, but if they're fitted then they should work. I replaced them at my own expense and got told off for putting one in the wrong place according to them, and they are NOT fire experts. It was in the right place to avoid false alarms from the bathroom vapour. I moved it to where they said and had to put up with false alarms. They never ever addresses the problem that the place was overrun INSIDE with slugs, slugs in the kitchen drawer, in the kitchen cupboards, do they care? Nope. They should be telling next tenants about this issue, I will for sure.
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Poor quality service which ...
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1 Star Review
By : 'Tonbridge'
Services : Letting( As a Owner )
Rent PCM : £925
Would you recommend ? : No
Postcode : TN9
7 Jul 2016
People found this helpful14
Poor quality service which doesn't justify the fees charged. As a landlord I paid for a fully managed service but found myself having to continually chase for resolution to problems notified to them by the tenants and also for responses to queries I had submitted myself. In the end I found it... Read Full Review
What agent could do to change your mind?
Reasonably competitive for a managed service but very poor value for money given the poor service they provide.
Comments on Agent Fees
Reasonably competitive for a managed service but very poor value for money given the poor service they provide.
Comments (0)Poor quality service which doesn't justify the fees charged. As a landlord I paid for a fully managed service but found myself having to continually chase for resolution to problems notified to them by the tenants and also for responses to queries I had submitted myself. In the end I found it easier to deal directly with the tenants to ensure things got done. In fairness, the company does provide a reasonable service in respect of the paperwork (contracting, inventory) although it's expensive compared to competitors. Staff are generally friendly and polite (although my tenants have advised of a very different experience). But the overall effort given to managing the property is minimal and they give the impression of a company that wants to collect the annuity revenue from monthly management fees without having to do anything for it.
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Tonbridge landlord said about Ashton Burkinshaw
Services : Letting( As a Owner )Date: 6th Jul 2016
Poor quality service which doesn't justify the fees charged. As a landlord I paid for a fully managed service but found myself having to continually chase for resolution to problems notified to them by the tenants and also for responses to queries I had submitted myself. In the end I found it easier to deal directly with the tenants to ensure things got done. In fairness, the company does provide a reasonable service in respect of the paperwork (contracting, inventory) although it's expensive compared to competitors. Staff are generally friendly and polite (although my tenants have advised of a very different experience). But the overall effort given to managing the property is minimal and they give the impression of a company that wants to collect the annuity revenue from monthly management fees without having to do anything for it.
I also don't feel they have a good handle on market rates for rental as they didn't advise or achieve a market rate for my property.
As a landlord I would not recommend using this company to rent out your property.
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Don't deal with these people. ...
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1 Star Review
By : 'kentish'
Services : Letting( As a Tenant )
Would you recommend ? : No
7 Nov 2014
People found this helpful9
Don't deal with these people. I was left with my child waiting outside a property to view it they didn't show up, when I rang them they said there had been a mistake but didn't apologise. They never responded to my emails and staff were rude and unhelpful plus they charge extortionate... Read Full Review
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kentish said about Ashton Burkinshaw
Services : Letting( As a Tenant )Date: 7th Nov 2014
Don't deal with these people. I was left with my child waiting outside a property to view it they didn't show up, when I rang them they said there had been a mistake but didn't apologise. They never responded to my emails and staff were rude and unhelpful plus they charge extortionate rates
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This agency is absolutely ...
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1 Star Review
By : 'Disgruntled'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : No
Postcode : TN9
9 Oct 2014
People found this helpful8
This agency is absolutely dire. They have clearly not heard of the concept of customer service. They will deliberately not respond to communications and are extremely rude when any request for action is made of them. The overall atitude is one of lazy incompetence and general apathy. I have had the ... Read Full Review
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Disgruntled said about Ashton Burkinshaw
Services : Letting( As a Tenant )Date: 8th Oct 2014
This agency is absolutely dire. They have clearly not heard of the concept of customer service. They will deliberately not respond to communications and are extremely rude when any request for action is made of them. The overall atitude is one of lazy incompetence and general apathy. I have had the misfortune to rent through them and have wasted many hours of my time chasing them for things and generally doing their job for them. On top of this their staff are unprofessional and never pro-active.
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Where should I start. These ...
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1 Star Review
Gill
By : 'susan'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : TN92
20 Feb 2014
People found this helpful11
Where should I start. These people are really nice until they get your money then they get rude and dishonest. I was told that th landlord would paint before we moved in and this wad a lie, interesting this was the same lie I heard them tell the other prospective tenants they brought round for... Read Full Review
What agent could do to change your mind?
Be polite and professional. Stop lying. Follow through. Know the properties on their books, say it is a let only not managed before they take your money.
Comments (0)Where should I start. These people are really nice until they get your money then they get rude and dishonest. I was told that th landlord would paint before we moved in and this wad a lie, interesting this was the same lie I heard them tell the other prospective tenants they brought round for viewings.
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susan said about Ashton Burkinshaw
Services : Letting( As a Tenant )Date: 20th Feb 2014
Where should I start. These people are really nice until they get your money then they get rude and dishonest. I was told that th landlord would paint before we moved in and this wad a lie, interesting this was the same lie I heard them tell the other prospective tenants they brought round for viewings.
They still handed us the keys without having received the gas safety certificate and we had to go and sit in their office and refuse to leave until they gave us one.
The house we rented was in such a dirty state it took us 3 days to clean the kitchen appliances and bathroom. The carpet was so dirty we spent the whole time in slippers . It has been ages and we are still waiting for our £1500 deposit to be returned. The people here are rude and bad at keeping their word or following up. Keep away and rent from another agent. If not you will go through a lot of stress.
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Shocking....no customer ...
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1 Star Review
By : 'Claire'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : TN10
12 Sept 2013
People found this helpful10
Shocking....no customer service skills, rude, un professional and obnoxious. This women should not be a manager let alone one for a retail... Read Full Review
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Claire said about Ashton Burkinshaw
Services : Letting( As a Prospective Landlord/Tenant )Date: 12th Sep 2013
Shocking....no customer service skills, rude, un professional and obnoxious. This women should not be a manager let alone one for a retail business.
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Last updated at 10/9/2019, 2:40:35 AM by allAgents
