Thank you Steven for your review and we are sorry that your tenancy was not all it should have been.
We would like to respond to your comments:
PROS
1) As a letting agent we are at the mercy of a landlord's instructions. We advise where possible but (without knowing which property you lived in) we believe that the landlord was unwilling to replace the furnishings until we informed him of your requests as a condition of you becoming his tenant.
2) We do try to resolve repair issues as soon as possible. Sometimes if a particular part is needed this can take longer than we would like.
3) It is always a pleasure to be able to return a deposit in full. Tenants who have treated their property with respect are very much appreciated.
CONS
1) We apologise for the state of the property when you first moved in, this must have been very upsetting as you moved into your new home. This should not happen. Any cleaning or damage repairs needed from a previous tenancy should always be complete before a new tenant moves in. As you say we did get the property cleaned immediately but it should not have been that dirty when you moved in.
2) The renewal fees are £72 if you let us know six weeks before your tenancy end date. Compared with what our competitors charge this is at the lower end of the scale. The decision to allow a periodic tenancy is the landlords not ours and some of our landlords do allow a rolling contract. Some landlords do not like the lack of security of a periodic tenancy.
3) Again replacing the furniture is down to the landlord, and it is probable that you are correct when you say that your landlord did not want to spend his money.
4) It is rare that one of our landlords can offer the same property as furnished or unfurnished as this means that they will need to store the furniture should the tenant request the property unfurnished.
Thank you Steven for constructive comments.