The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry
4.2/5, 182 Reviews
78% Recommended
93% sales valuation accuracy
91% letting valuation accuracy
100% sales fee satisfaction
85% letting fee satisfaction
By : 'Steven'
Services : Letting(As a Tenant)
Would you recommend ? : Yes
Postcode : M5
I have been renting with Philip James for the past 2 years and have just finished my tenancy. Overall I'd say they are a good letting agent. I'll list my pros and cons below... PROS: 1) I asked for new blinds and mattresses to be delivered/installed in my flat when I moved into the property. They agreed to this and all new blinds and mattresses were installed. They were not the most high spec furnishings, but better than what was there. As much as this is a good thing it did look bad on their behalf - as they should have been replaced before I moved in (they were in such bad condition). 2) I was able to contact Philip James quite quickly after my washing machine stopped working - they fixed it in little over a week. A bit of an inconvenience whilst broken, but they did fix it relatively quickly. 3) My deposit was returned very quickly after moving out of the property - with no deductions whatsoever. I complied by their rules of leaving it clean and tidy with all furnishings in their original locations. Those complaining about deposit deductions must have done something wrong for it to be deducted in the first place. CONS: 1) When I first moved into the property it was a complete mess. The bathroom was filthy, the kitchen was a disgrace, the bedrooms messy, and all carpets dirty. It was extremely distressing and was made worse by the fact Philip James HAD inspected the apartment before I moved in, taking photographs of it being messy - without cleaning it in any way. I complained immediately and they did send out cleaners to give it an overhaul - but it should have been done a week before I moved in. 2) The renewal fees are quite expensive. I can't remember the exact figure, but it was something like £140 each time to renew your contract, discounted if you did it 6 weeks early. I thought this was quite extortionate and it was one of the deciding factors as to why I moved. My new lettings agents charged me a one off payment before moving into the property - which then allows me to renew as many times as I want for no additional cost. Perhaps Philip James could take a similar approach? The fact rolling contracts were not allowed with Philip James was also quite an inconvenience. My new lettings agent allows rolling contracts which is much better. 3) We tried to contact the landlord in the hope they could replace some of the furnishings in the apartment. The sofa had a dent in one of the arms, and the carpet was badly looked after by previous tenants, with iron prints in the carpet and indents around the skirting board. We received no response. Perhaps the landlord didn't want to spend any more money on it - but it did need replacing. 4) Furnished properties are not available on an unfurnished basis. We asked if we could furnish it ourselves mid way through our tenancy but this was not allowed. Once again my new lettings agent has allowed my new property to be either furnished or unfurnished... which is much better for me. Overall, i had a pleasant experience with philip james and would recommend them. But lets just hope your apartment is cleaned before you move in!
By : Management
Sep 2, 2013Thank you Steven for your review and we are sorry that your tenancy was not all it should have been. We would like to respond to your comments: PROS 1) As a letting agent we are at the mercy of a landlord's instructions. We advise where possible but (without knowing which property you lived in) we believe that the landlord was unwilling to replace the furnishings until we informed him of your requests as a condition of you becoming his tenant. 2) We do try to resolve repair issues as soon as possible. Sometimes if a particular part is needed this can take longer than we would like. 3) It is always a pleasure to be able to return a deposit in full. Tenants who have treated their property with respect are very much appreciated. CONS 1) We apologise for the state of the property when you first moved in, this must have been very upsetting as you moved into your new home. This should not happen. Any cleaning or damage repairs needed from a previous tenancy should always be complete before a new tenant moves in. As you say we did get the property cleaned immediately but it should not have been that dirty when you moved in. 2) The renewal fees are £72 if you let us know six weeks before your tenancy end date. Compared with what our competitors charge this is at the lower end of the scale. The decision to allow a periodic tenancy is the landlords not ours and some of our landlords do allow a rolling contract. Some landlords do not like the lack of security of a periodic tenancy. 3) Again replacing the furniture is down to the landlord, and it is probable that you are correct when you say that your landlord did not want to spend his money. 4) It is rare that one of our landlords can offer the same property as furnished or unfurnished as this means that they will need to store the furniture should the tenant request the property unfurnished. Thank you Steven for constructive comments.
Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
---|---|---|---|---|
Sales | 93% | 100% | £73,000 | £350,000 |
Lettings | 91% | 85% | £450 | £1,475 |
Philip James Partnership
Ground Floor, Oxid House, 78 Newton Street, Manchester, Greater Manchester
M1 1AL
0161 828 8200
Titu
Professional, very good reputation, friendly attitue, trustable but a little hard to be... Read Full Review
By : Janita
Nov 8, 2024Dear Ammour. Thank you for your kind words and for highlighting our professionalism and friendly approach! We’re committed to being as accessible as possible, and we apologize if reaching us...
Karolina
By : 'Ngoni'
Services : Letting( Admin )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : M5
Very engaging, professional and helpful. Karolina always responded quickly to any enquiries and provided updates throughout the process of applying to rent the... Read Full Review
By : Janita
Dec 20, 2024Dear Ngoni Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Karolina. She truly values providing timely updates and excellent service. We'll make...
Karolina
By : 'Kate'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : M34
I want to extend my heartfelt thanks to Karolina Jerzykowska from Philip James Partnership for her exceptional support in helping me find my new home. Her professionalism, attention to detail, and dedication made the entire process smooth and enjoyable. Karolina was always responsive, answering all ... Read Full Review
By : Janita
Nov 29, 2024Dear Ching Thank you so much for your kind feedback! We are thrilled to hear about your positive experience with Karolina. Her dedication to providing exceptional service and making the process as ...
By : 'Abdullah'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : M1
Mostly great service and was very happy with the communication. Special thanks to Karolina Jerzykowska and Daniel for helping me to find... Read Full Review
By : Janita
Nov 20, 2024Dear Abdullah Thank you so much for your wonderful review! We're thrilled to hear that you were happy with the communication and the service you received. Karolina and Danielle will be delighted...
Titu
By : 'Precious'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : SK1
Great job from the team Staff has been helpful in the renting... Read Full Review
By : Janita
Nov 8, 2024Dear Precious Thank you for your positive review. We're so glad to hear that our team was helpful throughout the renting process. We appreciate your feedback and are here if you need any further...
Titu
By : 'Imogen'
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : M20
Titu was very helpful with all my question re my viewing today - made the process very... Read Full Review
By : Janita
Nov 8, 2024Dear Imogen Thank you for your kind review! We're glad to hear that Titu was able to assist with all your questions and made the viewing process easy for you. We appreciate your feedback and are...
Titu
By : 'Vivien'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : M16
I like it, it's a lovely place I want... Read Full Review
By : Janita
Nov 8, 2024Dear Vivien Thank you for your feedback! We're so glad to hear that you love the place. If you have any questions or need further assistance, feel free to reach out! Kind Regards: The Philip...
Titu
By : 'TJ'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SK5
Incredibly fast, friendly service. We were given lot's of helpful advice about the application process and talked through every aspect over the phone. What would have otherwise been a daunting task was made simple and... Read Full Review
By : Janita
Nov 8, 2024Dear Tia Thank you for your wonderful feedback! We’re so glad to hear that our service made the application process simple and comfortable for you. It’s great to know that the helpful advice and...
Titu
By : 'Jordan'
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : M20
Great showing by Titu, made us feel welcome and answered any questions we had. Thanks for the... Read Full Review
By : Janita
Nov 8, 2024Dear Jordan Thank you for your great review! We're thrilled to hear that Titu made you feel welcome and was able to answer all your questions. We appreciate your feedback Kind Regards: The...
Titu
By : 'Ryan'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : M15
Titu was really great! On time, friendly and really... Read Full Review
By : Janita
Nov 8, 2024Dear Ryan Thank you for your positive feedback! We're so glad to hear that Titu made a great impression with his punctuality, friendliness, and helpfulness. We truly appreciate your kind...
Titu
By : 'Michael'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : M20
Titu was very polite, friendly, & enthusiastic when showing Dylan & myself around 37 Barlow Moor Court. He was very knowledgeable about the property itself & the local... Read Full Review
By : Janita
Nov 8, 2024Dear Michael Thank you for your kind review! We're so glad to hear that Titu provided a polite, friendly, and enthusiastic experience during your viewing. It's great to know he was able to share...
Titu
By : 'Nida'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : M20
Titu was extremely friendly and helpful. We thoroughly enjoyed viewing the properties with him. He explained things clearly and was very diligent in ensuring my requests/queries were answered/addressed. I wanted to give Titu a five star rating. However, this link doesn't allow prospective... Read Full Review
By : Janita
Nov 8, 2024Dear Nida Thank you so much for your wonderful feedback! We're delighted to hear that Titu made your property viewings enjoyable and was thorough in addressing all your questions. We apologize for ...
Titu
By : 'Lily'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : M16
So far so good! Karolina and Titu have been really helpful with securing a flat for us, and keeping us informed along the way. We didn't have a good experience with the previous agency, so it's refreshing to see a... Read Full Review
By : Janita
Nov 8, 2024Dear Lily Thank you for your kind words! We're thrilled to hear that Karolina and Titu have made your experience smooth and reassuring. It’s wonderful to know we could bring a positive change...
By : 'Stuart'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : M1
Really easy process, friendly and relaxed dealings. No pressure and helpful with my many... Read Full Review
By : Janita
Nov 1, 2024Dear Stuart Thank you so much for your kind words! We're thrilled to hear that you found the process easy and that our team could help with all your questions in a friendly, relaxed way. We're...
Titu
By : 'Demi'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : M3
Very quick and easy viewing, Titu was very helpful and... Read Full Review
By : Janita
Oct 25, 2024Dear Demi Thank you for your feedback! We’re thrilled to hear that Titu made the viewing experience quick and easy for you. It’s fantastic to know he was helpful and friendly throughout. If you...
Titu
By : 'Ged'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SK5
Titu was really friendly and professional. He even gave tips on potential interior design of the application was... Read Full Review
By : Janita
Oct 25, 2024Dear Ged Thank you for the wonderful review! We're delighted to hear that Titu made such a positive impression with his friendly and professional approach. It’s great that he could offer some...
Titu
By : 'Cory'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : M20
Great viewing, friendly and welcoming experience. A lot better than a lot of other... Read Full Review
By : Janita
Oct 25, 2024Dear Cory Thank you so much for your review. We're thrilled to hear that you enjoyed the viewing experience and felt welcomed. We aim to make every viewing as friendly and smooth as possible, so...
Titu
By : 'Akinpelu'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : M15
Good experience the service is very good, attend very well to question a proper explanation about the... Read Full Review
By : Janita
Oct 18, 2024Dear Akinpelu Thank you so much for your kind words! We’re delighted to hear that you had a positive experience with our service. Providing clear explanations and answering questions thoroughly is ...
Titu
By : 'Precious'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : M45
We are happy with the service, please keep it... Read Full Review
By : Janita
Oct 11, 2024Dear Precious Thank you for your wonderful feedback! We're delighted to hear that you're happy with our service. Kind Regards: The Philip James...
Titu
By : 'Yash'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : Yes
Postcode : M1
Great Experience. Got detailed overview about everything. Liked the... Read Full Review
By : Janita
Oct 9, 2024Dear Vanshika Thank you for your review! We're glad you had a great experience and found the property overview helpful. If you have any further questions or need assistance, feel free to reach...
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Last updated at 1/10/2022, 3:37:48 AM by allAgents