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Canterbury, CT1
2.5/5, 23 Reviews
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"• Extremely high admin..."
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1 Star Review
By : 'OB135'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : CT2
8 Jul 2013
People found this helpful7
• Extremely high admin fee's with no real sign of getting the service you are paying for. • Told on the day of moving in that I had to take out insurance, or I could not move in. This was the first time I had heard about that having insurance was a pre-requirestie before moving in. And because this was sprung upon me the only insurance that I could take out at short notice was through a company which Mann's deals with, and therefore must be getting a kick back from. • When I took out the insurance, it was told a price, then I got a letter from a third party of creditors saying it was going to be higher due in interest. This was not explained in any way when I took this out with the agent, they said it was just pay monthly. • Very unorganised; contract was not ready on time, and after they said they would phone me to arrange a date to meet at the property to go through inventory, I heard nothing so had to frantically phone up on the Saturday before to try and chase them up. • The agent said they had to phone there letting manager so would call me back, I heard nothing for a good few hours so phoned them back ( as I was worried they only was working a half day on Saturdays), to be told by a different agent that it has been mentioned to her but not dealt with yet. I previously held Iconn as the worst agent but now Mann's has jumped to the top of the list, I would avoid them at all cost.
What agent could do to change your mind?
Better service, train your staff properly and get rid of any team member who is obviously incompetent. Stop charging stupidly high admin fees when I had found out by other agents (from where I come from) that the costs are a fraction of the price.
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By : Branch Manager
14 Jul 2013I am somewhat surprised by your comments as the way you have described your experience seems far from our usual standard application process. All our tenants are fully aware of their obligations from the outset. All fees and move in dates are discussed and agreed by the applicant prior to them signing their approval to proceed. Once referencing has been carried out and you have met our criteria, we then send you a letter/email confirming the details of your tenancy, at this point we advise that you will need to take out contents insurance and enclose a quotation. Tenants insurance is in your best interest and part of your tenancy agreement obligations, in the same way a landlord is required to take out buildings insurance and third party insurance for his tenant. It is quite clear that you do not have to take ours but it does have to cover you as a tenant and not many domestic type insurance companies provide you with adequate cover. You are right, we will not move in you in to a property without adequate cover because what if you have an accident whilst moving in and damage the landlord's property? your deposit may not be enough to cover the damage, so you would have to pay from your own pockets. This criteria is to protect you, the tenant and many people have been grateful that they have this in place. Yes you are correct, we do receive a small amount of commission from selling our own insurance but it is also one of the most competitive and comprehensive policies you will get on the market and will protect all your tenancy needs. However, as I said as a consumer you have a choice, find another who is cheaper but we will always need to see a copy of the policy to ensure it meets our criteria otherwise you could be wasting your money on a policy that will never pay out because of inadequate cover. We ask to see your policy usually on the day you sign your tenancy agreements and pay the balance of your monies, some 5 to 10 before you move in. Sometimes and I would imagine in your case, we had to do a quick move in for you, so our usual process could not be followed. With regards to our admin fees - we put a great deal of work into each and every application we receive and much goes on behind the scenes and unless you have had any experience of letting a property or working in a letting agency, you would not understand. Our fees remain competitive within the area, I know that because I check regularly to ensure we are giving the best possible service to both our landlords and tenants and do occasionally compromise on fees but only if I am certain that our customer service levels will not be affected. As Branch Manager, I am very passionate about customer service and being the best we can be. My team of five work extremely hard under what can sometimes we enormous pressure and stress but I am confident that we remain professional, calm and fair at all times and I am very proud of the numerous customer feedback forms we receive from tenants and landlords with an over 98% very good or excellent rating. Unfortunately it seems that you are in the minority 2% and I am disappointed and sorry that we fell short of our usual high standards in your case. However, I would say that if you did receive a less than satisfactory service, then why did you not speak or write to me, the Manager, so I could at least have looked at the circumstances around your complaint? How can I resolve issues or put measures in place? If your complaint or issues were that bad, then why hide behind an anonymous review? call or email me at laura.page@manncountrywide.co.uk to discuss and at least give us the opportunity and common decency to put things right. We are only human and do not get it right all the time but we get pretty close to it and remain one of the best, if not The best letting agents in the City. Laura Page, Branch Manager
By : Classyopal
10 Aug 2013What a disgraceful condescending reply from this manager Laura. Admit to your poor unprofessional attitude towards this customer. Apologize , compensate or make a decent effort of trying to rectify the true opinion of your company reiterated by this customer. Do not blame the customer for not complaining directly to you, YOU should be the one seeking the customer's opinion every step of the way in order to rectify or identify any troubling issues before they occur!! If you do not change your condescending, arrogant attitude what chance is there for your staff and company to change for the better. If there was a star rating of zero this what I would rate Mann Countrywide company as. I would advise you to read more reviews about your company, they are pretty bad!!
By : Milliemouse
19 Aug 2013Judging by your terrible spelling and grammar, I wouldn't take your comments seriously anyway.
By : effingnoway
14 Sept 2013It is impossible to get insurance before you move in! Most letting vultures simply whisk you around the property in about 5 seconds flat before you've had the chance to consider what you would need to put down on an insurance application for it to be valid.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 40% | 50% | £28,000 | £420,000 |
| Lettings | 75% | 60% | £500 | £1,800 |
Address
Mann
79 Castle Street, Canterbury, Kent
CT1 2QD
01227 389698
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Mann Branches (View All 89)
I found the good place and ...
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5 Star Review
By : 'Paul'
Services : Letting( As a Tenant )
Rent PCM : £500
Would you recommend ? : Yes
Postcode : CY1
3 Apr 2024
People found this helpful0
I found the good place and the agent was... Read Full Review
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Paul said about Mann
Services : Letting( As a Tenant )Date: 3rd Apr 2024
I found the good place and the agent was available.
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Fabulous service from Manns! ...
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5 Star Review
Lauren
By : 'Sam'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CT4
11 Dec 2023
People found this helpful0
Fabulous service from Manns! They have endless patience for my questions and are a pleasure to deal with. Super nice that's it's a small team and you get to know who your talking to! Lauren and Jasmyn both deserve a medal for the way they deal with... Read Full Review
Comments (0)Fabulous service from Manns! They have endless patience for my questions and are a pleasure to deal with. Super nice that's it's a small team and you get to know who your talking to!
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Sam said about Mann
Services : Letting( As a Owner )Date: 11th Dec 2023
Fabulous service from Manns! They have endless patience for my questions and are a pleasure to deal with. Super nice that's it's a small team and you get to know who your talking to!
Lauren and Jasmyn both deserve a medal for the way they deal with things.
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Amazing ...
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5 Star Review
Danny
Lauren
By : 'Donna'
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : ME13
18 Mar 2023
People found this helpful0
Amazing communication with all the staff at MANN, Danny, extremely helpful and went above and beyond for my parents getting them into their new bungalow! Everything was a smooth transition! Would highly recommend MANN in Canterbury Thanks again... Read Full Review
Comments (0)Amazing communication with all the staff at MANN, Danny, extremely helpful and went above and beyond for my parents getting them into their new bungalow! Everything was a smooth transition! Would highly recommend MANN in Canterbury
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Donna Harrison said about Mann
Services : Letting( As a Tenant )Date: 18th Mar 2023
Amazing communication with all the staff at MANN, Danny, extremely helpful and went above and beyond for my parents getting them into their new bungalow! Everything was a smooth transition! Would highly recommend MANN in Canterbury
Thanks again
Donna
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The staff are very friendly ...
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5 Star Review
By : 'Karyn'
Services : Letting( As a Tenant )
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : CT3
22 Jan 2023
People found this helpful0
The staff are very friendly and quick at responding to any enquiries. The staff were supportive from the beginning of the process until the end. The transition was very smooth without any... Read Full Review
Comments (0)The staff are very friendly and quick at responding to any enquiries. The staff were supportive from the beginning of the process until the end.
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Karyn Taylor said about Mann
Services : Letting( As a Tenant )Date: 22nd Jan 2023
The staff are very friendly and quick at responding to any enquiries. The staff were supportive from the beginning of the process until the end.
The transition was very smooth without any complications.
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Mann Countryside, Canterbury, ...
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5 Star Review
Laura
Danny
By : 'Brenda'
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : CT6
16 Dec 2022
People found this helpful0
Mann Countryside, Canterbury, do such a perfect job at easing the minds of home searchers. Their hospitality is top-notch! Excellent... Read Full Review
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Brenda Nneka Okolie said about Mann
Services : Letting( As a Tenant )Date: 16th Dec 2022
Mann Countryside, Canterbury, do such a perfect job at easing the minds of home searchers. Their hospitality is top-notch! Excellent services!
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All Mann's staff has ...
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5 Star Review
Lauren
Danny
By : 'Roni'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CT2
2 Dec 2022
People found this helpful0
All Mann's staff has been very pleasant, courteous, constructively helpful as well as displaying a very good level of professionalism. Keeping us informed through out the process was very much appreciated. An appropriate tenant was found very quickly as was... Read Full Review
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Roni Bhunnoo said about Mann
Services : Letting( As a Owner )Date: 2nd Dec 2022
All Mann's staff has been very pleasant, courteous, constructively helpful as well as displaying a very good level of professionalism. Keeping us informed through out the process was very much appreciated. An appropriate tenant was found very quickly as was indicated.
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I am honestly shocked that ...
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1 Star Review
By : 'Hannah'
Services : Letting( As a Tenant )
Rent PCM : £1150
Would you recommend ? : No
Postcode : CT1
8 Aug 2022
People found this helpful2
I am honestly shocked that this letting company is still in business. The absolute joke began when we first viewed the property, thanks to COVID by this was after having a video viewing and having signed a contract, and honeslty my first thought was we've been taken advantage of. The windows... Read Full Review
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Hannah Jones-Bedward said about Mann
Services : Letting( As a Tenant )Date: 7th Aug 2022
I am honestly shocked that this letting company is still in business. The absolute joke began when we first viewed the property, thanks to COVID by this was after having a video viewing and having signed a contract, and honeslty my first thought was we've been taken advantage of. The windows were rotten, garden flooded, there was rubbish in the bins, food over the kitchen, floor dirty, oven broken, mattress was mouldy and actually not the advertised size just a small mattress in a double frame and honestly the list goes on and on. We complained. They gave a half hearted apology and we new we'd made a mistake. Over our tenancy we had no heating, no hot water, a constant leak which meant the garden was constantly flooded, a leak in the kitchen ceiling, hole in bathroom wall, mould, damp, rats and again the list goes on. In the whole time we lived there not one issue was actually fixed, 'we need landlord approval' 'its not urgent so we will get to it' 'you'll hear from us by tomorrow at 5pm' (and then never hear anything', a workman who came out actually said the house was a genuine health risk, but nothing was ever got to. When we went to leave we tried to speak to them and the office was closed as they decided to go home early. We tried to speak to them multiple times and they fobbed us off, because 'we've reviewed internally and we feel we did everything right'. It got to the point where despite being told by legal aid we could pursue a genuine case against them we just said we don't care we want to get our deposit back and never have to deal with them again. Then came the deposit, the landlords, from what we heard, where horrified by the state of the property and wanted our full deposit. When our evidence was presented they were horrified as they hadn't actually been informed of any of it, and asked 'if this is true why was the property rented in such a state'. We ended up getting our whole deposit without having to go to the deposit scheme, although they did wait until the final day legally after we had to remind them to release the deposit, and the last I heard the landlord was seeking compensation from Mann. Overall its shocking, I don't think I could tell you one positive from our dealing with them, everyone's attitude sucks, except of course when they want to sign a contract with you, but the second that's done a switch is flipped. All I say is trust the reviews and their reputation throughout Canterbury, as I've not heard one person who's rented through them speak well of them, I wish I had.
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I give Mann a 5 star all ...
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5 Star Review
Danny
Lauren
By : 'Luke'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : 9CHU
29 Apr 2021
People found this helpful1
I give Mann a 5 star all because of Danny and Lauren they are so understanding and certainly very helpful in helping me and my girlfriend find somewhere to live and are very good at there job and answering all our... Read Full Review
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Luke Armstrong said about Mann
Services : Letting( As a Tenant )Date: 28th Apr 2021
I give Mann a 5 star all because of Danny and Lauren they are so understanding and certainly very helpful in helping me and my girlfriend find somewhere to live and are very good at there job and answering all our questions
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DO NOT BOOK - TERRIBLE ...
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1 Star Review
By : 'Joanna'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CT2
7 Oct 2020
People found this helpful4
Please read this - DO NOT BOOK WITH THIS AGENCY. I wish I could give 0 stars. My experience with the Canterbury branch has been terrible to say the least. This was the first time my friend and I had lived in private accommodation during university. We got the property last minute and when we moved... Read Full Review
Comments (0)Please read this - DO NOT BOOK WITH THIS AGENCY. I wish I could give 0 stars. My experience with the Canterbury branch has been terrible to say the least. This was the first time my friend and I had lived in private accommodation during university. We got the property last minute and when we moved in it was not even close to habitable, sanitary or clean. The landlords family had just recently moved out and there was no effort to do a spring clean, empty the rooms of used bedsheets and mattress covers etc. On top of this, we had to practically beg to get the oven and the stove cleaned. Our parents spent hours on our move in day cleaning the property, we were unable to move in properly due to the dirty state we met the house in.
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Joanna Adeoye said about Mann
Services : Letting( As a Tenant )Date: 6th Oct 2020
Please read this - DO NOT BOOK WITH THIS AGENCY. I wish I could give 0 stars. My experience with the Canterbury branch has been terrible to say the least. This was the first time my friend and I had lived in private accommodation during university. We got the property last minute and when we moved in it was not even close to habitable, sanitary or clean. The landlords family had just recently moved out and there was no effort to do a spring clean, empty the rooms of used bedsheets and mattress covers etc. On top of this, we had to practically beg to get the oven and the stove cleaned. Our parents spent hours on our move in day cleaning the property, we were unable to move in properly due to the dirty state we met the house in.
Furthermore, I had many encounters with the property manager at the time, I wont say her name but she was incredibly incompetent and refused to corporate with me when asking for basic things such as someone to come and fix the furbished items in the house.
The agency also thought it was professional and adequate for the landlord to send his brother who has no experience in maintenance and fixing cupboards to fix my cupboard. Not to my surprise, this cupboard stayed unfixed and the agency once again did nothing to help with this. Later on they had the audacity to try and take £40 from my deposit ( and failed) despite many attempts from me to get them to fix this.
Moving on - During the pandemic, my friend and I had moved back home. This house was our uni home and we moved back to be with our family during lockdown. This was in march. We tried to get the agency to cut our contract short as we were no longer living there, but they did not. I had friends whose landlords happily did this for them giving the circumstances. However, for agency that loves money and doesn't care at all for its clients - this did not surprise me. During this back and fourth interaction, we then discovered that our contract had been sneakily changed to a 12 month contract, despite us agreeing on a 10 month contract. In other words they then tried to get us to stay in the contract, and continue to pay rent for a house we no longer occupied until September. This was practically 6 months rent. At this stage I had to contact a lawyer as they were not willing to back down. They were very happy to make two students, in a pandemic, pay 6 months rent for a property they were no longer occupying.
To finalise, you will not be getting your full deposit back. This agency will try every trick up their sleeves to withhold money from you. My contract ended at the end of June and I am only now receiving my deposit back, not in full and over 3 months later. The only reason I am receiving the majority of my deposit back is because I had to file a dispute with mydeposits after the landlord and the agency tried to cut my deposit money in half.
If you are in a contract with this agency already, I would suggest taking pictures of the property at every turn. Ensuring to document any damages in the property that were there before you moved in and to also keep all interactions with the agency in written format so you have evidence to present to defend you.
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Mann Lettings in Canterbury ...
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1 Star Review
By : 'melimelo4'
Services : Letting( As a Tenant )
Rent PCM : £1299
Would you recommend ? : No
Postcode : CT1
14 Mar 2018
People found this helpful3
Mann Lettings in Canterbury is probably one of the worst letting agencies I have had to deal with and I feel sorry for the many students who end up there but worse for the families who go there in good faith and end up being treated really poorly. The agent didn't turn up on the day we moved... Read Full Review
Comments on Agent Fees
A lot of money for very little
Comments (0)Mann Lettings in Canterbury is probably one of the worst letting agencies I have had to deal with and I feel sorry for the many students who end up there but worse for the families who go there in good faith and end up being treated really poorly.
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melimelo4 said about Mann
Services : Letting( As a Tenant )Date: 14th Mar 2018
Mann Lettings in Canterbury is probably one of the worst letting agencies I have had to deal with and I feel sorry for the many students who end up there but worse for the families who go there in good faith and end up being treated really poorly.
The agent didn't turn up on the day we moved in, we had to go and get the keys at their office. The property was advertised as unfurnished and yet when we went in there were sofas, table and chair and we had to leave ours outside as they failed to hand us the keys to the shed. The property we rented was dirty when we moved in, I had to clean it thoroughly for 2 days and the grass was really high and hadn't been cut. The oven was not working and caused the whole system to short every time we switched it on and their best solution was a microwave oven! Now it is nearly 2 weeks since we moved out and they are not handing us the deposit back finding all sorts of excuses to delay the process even though we left the property in a better state of cleanliness than when we first moved in.
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Absolutely awful customer ...
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1 Star Review
By : 'Angry'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CT1
1 Aug 2017
People found this helpful4
Absolutely awful customer service. They never call back when they say they will. I was lied to on numerous occasion. When I first let property through them they were that bad that the landlord ask to deal directly with me, not... Read Full Review
Comments (0)Absolutely awful customer service. They never call back when they say they will. I was lied to on numerous occasion.
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Angry Student said about Mann
Services : Letting( As a Tenant )Date: 31st Jul 2017
Absolutely awful customer service. They never call back when they say they will. I was lied to on numerous occasion.
When I first let property through them they were that bad that the landlord ask to deal directly with me, not through.
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Where do I begin. As a ...
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1 Star Review
By : 'Arthur'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CT2
4 Jun 2017
People found this helpful2
Where do I begin. As a student, who is busy studying more often than not, I would expect to not have to worry about my housing situation once an agreement has been signed. Well this was definitely not the case The Canterbury agency as a whole is run extremely poorly and completely unprofessional. ... Read Full Review
Comments on Agent Fees
Poor
Comments (0)Where do I begin.
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Arthur said about Mann
Services : Letting( As a Tenant )Date: 3rd Jun 2017
Where do I begin.
As a student, who is busy studying more often than not, I would expect to not have to worry about my housing situation once an agreement has been signed. Well this was definitely not the case
The Canterbury agency as a whole is run extremely poorly and completely unprofessional. I could name 101 issues I have with this agency, including the staff, but just to name a few.
- When paying your rent, you would expect a reciept to be emailed to you immediately, to avoid any confusion in the future, well about 9/10ths of the time they will never send it. Which leaves you without any proof that you have made a payment at all.
- The phone is never answered in this place, and the member of staff you request for whatever reason is never available. I and my house have probably asked numerous times for the agent to give us a call back when they are free, which they either seem to forget or never bother doing. Leaving you to face the consquences alone. A complete mess.
- When going into the agency personally to collect keys for our property, they were absolutely certain that we already had them, which we did not. Not organised at all and they ended up being in the safe under our house name. This could have, and almost did lead to us having to fight a case for not paying additional fees for house keys that we did not even receive.
- The agency lost track of our payments numerous times, with thousands of pounds a month in rent being given to these professionals to manage, and as well as no receipt being issued to us, now at the end of the tenancy agreement it is becoming a disaster, all of which is completely THEIR fault. Not to mention we are having to deal with this mess during exam season.
I could name SO SO many more problems I have had with this agency, but these are just some of the few. STUDENTS IN CANTERBURY SHOULD MOST DEFINITELY NOT RENT FROM THESE PEOPLE.
I am a fair person, I have great relations with people and understand customer care, but this is beyond ridiculous and no student should EVER have to face the problems and complacency given by these so called professionals.
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i have been genuinely quite ...
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1 Star Review
By : 'andy'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CT1
20 Oct 2016
People found this helpful2
i have been genuinely quite shocked by how poor mann lettings countrywide have been. in so so many ways. the condition of the house moving in was extremely poor. having repeated problems of over payment and rent not being paid. genuinely shocking how poor they have been. the staff i have contacted... Read Full Review
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andy said about Mann
Services : Letting( As a Tenant )Date: 19th Oct 2016
i have been genuinely quite shocked by how poor mann lettings countrywide have been. in so so many ways. the condition of the house moving in was extremely poor. having repeated problems of over payment and rent not being paid. genuinely shocking how poor they have been. the staff i have contacted have often failed to be professional even basic skill and knowledge levels. there was mushroom growing in my room. completely unacceptible
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I arranged with the ...
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1 Star Review
Jak
By : 'Mann'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : CT2
9 Sept 2015
People found this helpful3
I arranged with the Canterbury office to view a property. On the morning of the viewing I got an automated text advising the viewing had been cancelled. No reason or explaination was given and no attempt was made to call me to arrange an alternate viewing date. I called up and spioke to the agent... Read Full Review
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Mann Letting Canterbury - Dreadful service said about Mann
Services : Letting( As a Prospective Landlord/Tenant )Date: 8th Sep 2015
I arranged with the Canterbury office to view a property. On the morning of the viewing I got an automated text advising the viewing had been cancelled. No reason or explaination was given and no attempt was made to call me to arrange an alternate viewing date. I called up and spioke to the agent concerned and he advised that as the previous tenant had just left they wanted to get the property properly cleaned ( this despite telling me initially the property was empty) though why you would arrange a viewing for a property if it it was not clean escapes me. I subsequently arranged another viewing but later thst day my wife and I saw another property thst looked more suitable. I then contacted Mann to advise thst we would not be able to view their property as arranged(basic courtesy). The next day my wife and agreed we would like to compare the Mann property with the other property we'd seen. We arranged to view at 11:00 and at 11:05,with nobody from Mann I called their office.i asked for the agent who was supposed to be showing us around and was told
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A complete shambles. From ...
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1 Star Review
Aileen
By : 'Canterbury'
Services : Letting( As a Tenant )
Rent PCM : £1800
Would you recommend ? : No
Postcode : CT1
20 Aug 2015
People found this helpful4
A complete shambles. From the beginning of our tenancy we were patronized and treated terribly. We received an email a week before we moved in notifying us of the "insurance" need and that we were already 4k in arrears although this number was not explain, nor ever mentioned again when... Read Full Review
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Canterbury tenant said about Mann
Services : Letting( As a Tenant )Date: 19th Aug 2015
A complete shambles. From the beginning of our tenancy we were patronized and treated terribly. We received an email a week before we moved in notifying us of the "insurance" need and that we were already 4k in arrears although this number was not explain, nor ever mentioned again when we notified them that our payments were up to date. Our house was not ready to move into on the first day of our lease and the only explanation we were offered was that they assumed we were not moving in until the 18th of the month. When we reached our for compensation for this times rent we were offered £10 per person for a week we were unable to move in. Every month we received a phone call from them to notify us our rent hadn't been paid (it had), any issues we had with the house were not dealt with. At one point were told that as Mann was such a big company student lettings didn't really matter to them. None of our problems were resolved and our emails or phonecalls were mostly ignored. I would refer to them as one of the most incompetent companies I have ever experienced in my six years renting accommodation. At this point we are still waiting for our deposit to be retuned already a month and a half late despite us reaching our to them to please deal with it quickly before our lease ended. They are of the opinion a payment has not been made but can not specify when or who this payment is from. I have seen their documentation of payments and I don't blaim them. Completely unorganised and just a shambles of a company. I could go on for hours about the issues we have had with this company. I would not recommend them to my worst enemy.
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A total shambles and a ...
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1 Star Review
By : 'Phil'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CT2
23 Jun 2015
People found this helpful4
A total shambles and a dishonest agent, I'd rather buy a tent than go through another year of renting through them. I'll list the worst three faults 1) Letting tradesmen have keys who would just turn up and enter the property without notice. 2) Damp and the garden that resembled a building site... Read Full Review
Comments (0)A total shambles and a dishonest agent, I'd rather buy a tent than go through another year of renting through them.
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Phil Duff said about Mann
Services : Letting( As a Tenant )Date: 22nd Jun 2015
A total shambles and a dishonest agent, I'd rather buy a tent than go through another year of renting through them.
I'll list the worst three faults
1) Letting tradesmen have keys who would just turn up and enter the property without notice.
2) Damp and the garden that resembled a building site mentioned the first week numerous times since and only the garden was fixed a week before the tenancy ended, the damp is still there.
3) Tenancy allowed to start even after one party could provide no guarantor, Mann's were then supposed to take 12 months rent before allowing it to start unbeknown to the other tenants or guarantors they took six months, then sent threatening letters out to the other tenants and guarantors demanding they pay the other six months.
This firm is a total shambles
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1 Star Review
By : 'David'
Services : Sales( As a Buyer )
Sold price : £420000
Would you recommend ? : No
Postcode : CT1
17 Oct 2014
People found this helpful2
Our experience of the estate agency part of the business was actually fine - they were responsive and helpful. Unfortunately, they tried to push their mortgage advisor on to us, ostensibly to 'approve' us as buyers - to establish that we had the funds - with the implication that offers wouldn't be... Read Full Review
What agent could do to change your mind?
Do not insist that buyers speak to the mortgage advisor. Do not use buyer vetting procedures.
Comments (0)Our experience of the estate agency part of the business was actually fine - they were responsive and helpful. Unfortunately, they tried to push their mortgage advisor on to us, ostensibly to 'approve' us as buyers - to establish that we had the funds - with the implication that offers wouldn't be taken seriously unless we agreed to this process. But of course the real reason is so that they can try to sell mortgage products. The mortgage advisor, Damon, was unpleasant and hostile when this policy was questioned.
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David said about Mann
Services : Sales( As a Buyer )Date: 16th Oct 2014
Our experience of the estate agency part of the business was actually fine - they were responsive and helpful. Unfortunately, they tried to push their mortgage advisor on to us, ostensibly to 'approve' us as buyers - to establish that we had the funds - with the implication that offers wouldn't be taken seriously unless we agreed to this process. But of course the real reason is so that they can try to sell mortgage products. The mortgage advisor, Damon, was unpleasant and hostile when this policy was questioned.
Please, buyers, do resist, and don't allow this kind of practice to continue - remember too that it's not in your interest for anyone in the estate agency to know how much you can afford to spend - so do not use in-house mortgage advisors! You are well within your rights to refuse.
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Agent failed to turn up to a ...
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1 Star Review
By : 'Charlotte'
Services : Letting( As a Prospective Landlord/Tenant )
Sold price : £28000
Would you recommend ? : No
Postcode : CT6
18 Aug 2014
People found this helpful5
Agent failed to turn up to a viewing they had arranged for me, leaving me stood there for 15 minutes before calling them. Told an excuse and that no one would be coming. Highly unprofessional and best to avoid, very... Read Full Review
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Charlotte said about Mann
Services : Letting( As a Prospective Landlord/Tenant )Date: 17th Aug 2014
Agent failed to turn up to a viewing they had arranged for me, leaving me stood there for 15 minutes before calling them. Told an excuse and that no one would be coming. Highly unprofessional and best to avoid, very dodgy.
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Would like to give them 0 ...
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1 Star Review
By : 'Karen'
Services : Sales( As a Buyer )
Sold price : £230000
Would you recommend ? : No
Postcode : CT1
9 Jul 2014
People found this helpful3
Would like to give them 0 stars. Rude service, tried to pressurise us into buying a mortgage with them. Threatened we'd lose the house if we didn't agree. Mortgage offered was put to us as being uncontainable elsewhere, we got the same deal but without countrywide fees on top at the bank directly.... Read Full Review
What agent could do to change your mind?
Been polite. Not broken the law. Been honest and not tried to sell us deals that weren\'t in our best interests. Gotten important paper work accurate first time (took them 3attempts and lost us 2 weeks on the deal)
Comments on Agent Fees
Aweful- worst quotes by far for solicitors, mortgage advisors (free to do searches which were useless but very high if they convinced you to go with them)
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Karen said about Mann
Services : Sales( As a Buyer )Date: 8th Jul 2014
Would like to give them 0 stars. Rude service, tried to pressurise us into buying a mortgage with them. Threatened we'd lose the house if we didn't agree. Mortgage offered was put to us as being uncontainable elsewhere, we got the same deal but without countrywide fees on top at the bank directly. They claimed they had access to the whole of the mortgage market but could only give us 3 mortgage options when requested. They gave our details to third parties without consent. They broke many trading laws with the sale and held up the process by constantly getting names, dates and costs wrong on key documents.
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I have recently sold my ...
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5 Star Review
Felicity
Jordan
By : 'Manning'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CT4
4 Mar 2014
People found this helpful0
I have recently sold my property in Canterbury via Mann's. I was impressed from day one with the Team's knowledge, enthusiasm and passion for helping me with my move. After two weeks of selling I had several offers and secured a buyer at a price that I was delighted with! From agreeing the sale ... Read Full Review
Comments (0)I have recently sold my property in Canterbury via Mann's.
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Manning said about Mann
Services : Sales( As a Vendor )Date: 4th Mar 2014
I have recently sold my property in Canterbury via Mann's.
I was impressed from day one with the Team's knowledge, enthusiasm and passion for helping me with my move. After two weeks of selling I had several offers and secured a buyer at a price that I was delighted with! From agreeing the sale to completion date I was kept fully up to date and they even helped me negotiate the move date I wanted up and down the chain.
I would have no hesitation recommending Mann's and in particular Jordan, Felicity and David.
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