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Camden, London NW1
3.9/5, 124 Reviews
76% Recommended
100% sales valuation accuracy
100% sales fee satisfaction
Portico
We're Portico, an award-winning London agent with 18 branches across London and Essex.
We offer a range of unique services that set us apart from other agents; our Concierge sales package includes Interior Styling and 2 days of handyman work to maximise the sale price achieved, and all our Lettings p
ackages come with a free Rent Guarantee for peace of mind.
We also offer a premium Airbnb management service, and a cost-effective Handyman service.
As you might expect, we are members of ARLA, NAEA, Safe Agent and TPOS, and we're committed and supportive, with high levels of communication. We also have a team of in-house tradesmen, to make sure we can offer our clients the best possible standards of property maintenance
If you have a property we can help you with, or if you'd like to find out more about us, give us a call on 0207 099 4000. Alternatively, pop in and see us 9am to 7pm Monday to Friday, or 10am to 5pm on Saturdays. We're a friendly bunch!
Click here if you'd like to find out how much your property is currently worth in 60 seconds!
We are proud to have been awarded London Estate Agency of the Year 2016 at the Sunday Times Awards sponsored by Zoopla.
"I found using this agent a..."
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2 Star Review
By : 'Repeat'
Services : Other()
Would you recommend ? : No
Postcode : NW6
Apr 16, 2013
People found this helpful3
I found using this agent a very frustrating and difficult experience. I understand that they are working on the Landlords behalf, but some degrees of flexibility would be helpful. My issues in no particular order were:- >Refused initially to put our offer forward, until we had agreed to the terms that THEY wanted to set, not what we wanted to offer. >Said no to a tenant only breakclause out right, without checking with landlord first. Wouldn't put offer forward until we had agreed this. >Said no to options to renew without checking with landlord first. Wouldn't put offer forward until we had agreed this. >Insisted on having full salary details & housing allowance details BEFORE putting Offer forward. Wouldn't put offer forward without them. >Took 2 days for them to actually put offer forward. >Insisted on using their own lease (Nothing wrong with their lease), just a point >They work out the rent in a strange way, which is different to every other agent in London. Which means that the rent is more. >Insist on referencing both husband and wife, even if wife doesn't want to be named as a tenant, only a named occupier. The cost is a massive £195 per person, compared to most agents that are around £45 - £50. >Wanted 10 weeks deposit just because the tenant was coming in from abroad, even though they had a reference letter from the tenants employers. As an agent they were generallty polite and responded to queries quite quickly. However they were unflexible and unhelpful in general and I would not reccommend them for corporate assignees and have advised people to use them only as a last resort.
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Latest Reviews
Michael Carrington
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 100% | 100.00% | £345,000 | £605,000 |
Areas covered
- NW1
Address
Portico
3 Parkway, London, Greater London
NW1 7PG
020 7482 1060
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Portico Branches (View All 18)
Thank you to Salman ...
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5 Star Review
salman
By : 'Aleksandr'
Services : Letting( As a Tenant )
Rent PCM : £1700
Would you recommend ? : Yes
Postcode : NW1
Feb 17, 2023
People found this helpful0
Big thank you to Salman Peerally who made the whole process of moving in feel nice and smooth! He's always very friendly and responsive!... Read Full Review
Comments (0)
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Aleksandr said about Portico
Services : Letting( As a Tenant )Date: 17th Feb 2023
Big thank you to Salman Peerally who made the whole process of moving in feel nice and smooth! He's always very friendly and responsive! 10/10
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Kailene Grey was absolutely ...
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5 Star Review
Kailene
By : 'Michael'
Services : Other
Would you recommend ? : Yes
Postcode : NW6
Oct 22, 2022
People found this helpful0
Kailene Grey was absolutely lovely and thoroughly professional. She answered all questions and was willing to provide any additional requested information. I'd highly recommend her as a... Read Full Review
Comments (0)Was this helpful?:
Michael Carrington said about Portico
Services : Other( )Date: 22nd Oct 2022
Kailene Grey was absolutely lovely and thoroughly professional. She answered all questions and was willing to provide any additional requested information. I'd highly recommend her as a broker.
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Salman was really helpful in ...
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5 Star Review
salman
By : 'Suzanne'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : N6
Oct 3, 2022
People found this helpful0
Salman was really helpful in securing our flat. He was super responsive and resolved any issues we had quickly. Highly... Read Full Review
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Suzanne said about Portico
Services : Letting( As a Tenant )Date: 3rd Oct 2022
Salman was really helpful in securing our flat. He was super responsive and resolved any issues we had quickly. Highly recommended!
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Salman Peerally was ...
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5 Star Review
salman
By : 'Steve'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW1
Jun 28, 2022
People found this helpful0
Salman Peerally was outstanding to work with throughout the entire rental process. I could not have asked for better service. Top man, I’d give six stars out of five if I... Read Full Review
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Steve S said about Portico
Services : Letting( As a Tenant )Date: 28th Jun 2022
Salman Peerally was outstanding to work with throughout the entire rental process. I could not have asked for better service. Top man, I’d give six stars out of five if I could.
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they got stuff done quick, ...
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5 Star Review
salman
By : 'Joe'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW1
Jun 28, 2022
People found this helpful0
they got stuff done quick, easy to reach, and everything was in good order. salman was friendly to work... Read Full Review
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Joe Lee said about Portico
Services : Letting( As a Tenant )Date: 28th Jun 2022
they got stuff done quick, easy to reach, and everything was in good order. salman was friendly to work with
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Salman ...
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5 Star Review
salman
By : 'Maria'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NW1
Jun 27, 2022
People found this helpful0
I would like to say a big thank you to Salman Peerally who helped me and my friend in the process of finding the flat and negotiating the details. Salman is a very responsible and welcoming person who made this whole stressful process much easier. The process of booking the flat and dealing with... Read Full Review
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Maria Grabar said about Portico
Services : Letting( As a Tenant )Date: 27th Jun 2022
I would like to say a big thank you to Salman Peerally who helped me and my friend in the process of finding the flat and negotiating the details. Salman is a very responsible and welcoming person who made this whole stressful process much easier. The process of booking the flat and dealing with referencing for the first time was much easier because he was always there to help and explain. Thank you very much, Mr Peerally!
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I Would very much recommend ...
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5 Star Review
By : 'Connor'
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : NW1
Jun 30, 2021
People found this helpful0
I Would very much recommend Portico and Salman has been very helpful throughout the whole process and is very reliable and... Read Full Review
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Connor said about Portico
Services : Letting( As a Tenant )Date: 30th Jun 2021
I Would very much recommend Portico and Salman has been very helpful throughout the whole process and is very reliable and trustworthy
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A team of very helpful ...
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5 Star Review
By : 'Keith'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : TW15
Nov 25, 2020
People found this helpful5
A team of very helpful professionals who take the time to explain the process in great detail. They are very reassuring and I look forward to letting my property under their... Read Full Review
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Keith Stephens said about Portico
Services : Letting( Property Management )Date: 25th Nov 2020
A team of very helpful professionals who take the time to explain the process in great detail. They are very reassuring and I look forward to letting my property under their management.
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Excellent customer service, ...
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5 Star Review
Jodie
By : 'Elena'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW6
Nov 18, 2020
People found this helpful5
Excellent customer service, the best in my experience. Everything is quick and clear, the process goes step by step with information in details. Our special appreciation to letting consultant Jodie Stewart, who absolutely professionally led our process and kept us in touch on every single step.... Read Full Review
Comments (0)Excellent customer service, the best in my experience. Everything is quick and clear, the process goes step by step with information in details.
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Elena Osmolovskaya said about Portico
Services : Letting( As a Tenant )Date: 18th Nov 2020
Excellent customer service, the best in my experience. Everything is quick and clear, the process goes step by step with information in details.
Our special appreciation to letting consultant Jodie Stewart, who absolutely professionally led our process and kept us in touch on every single step. Easy and pleasant communication. Thank you so much!
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Lindsay has been highly ...
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1 Star Review
Lindsay
By : 'Yolanda'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW4
Mar 19, 2020
People found this helpful2
Lindsay has been highly unhelpful throught my tenancy with Portico. Requests have often gone for months without action. I would not recommend working with Lindsay or... Read Full Review
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Yolanda said about Portico
Services : Letting( As a Tenant )Date: 19th Mar 2020
Lindsay has been highly unhelpful throught my tenancy with Portico. Requests have often gone for months without action. I would not recommend working with Lindsay or Portico.
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Great customer service!Been 3 ...
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5 Star Review
By : 'Geanina'
Services : Letting( As a Tenant )
Rent PCM : £1420
Would you recommend ? : Yes
Postcode : NW
Jul 26, 2019
People found this helpful1
Great customer service! Been 3 years at this address and never had any problem. My last renew I’ve been assisted by Spyridon and all been great, really easy going and knowledgeable on all... Read Full Review
Comments (0)Great customer service!
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Geanina Rugina said about Portico
Services : Letting( As a Tenant )Date: 26th Jul 2019
Great customer service!
Been 3 years at this address and never had any problem.
My last renew I’ve been assisted by Spyridon and all been great, really easy going and knowledgeable on all matters!
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Superb service from this ...
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5 Star Review
Jodie
By : 'Steve'
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : NW1
Jul 21, 2019
People found this helpful1
I have enjoyed superb service from this agent in finalising a lease of property for my daughter. Jodie Stewart dealt with us throughout and made the transaction both easy and enjoyable. She was an absolute delight to deal with. All arrangements and requirements were clearly spelt out and she... Read Full Review
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Steve Evans said about Portico
Services : Letting( As a Tenant )Date: 21st Jul 2019
I have enjoyed superb service from this agent in finalising a lease of property for my daughter. Jodie Stewart dealt with us throughout and made the transaction both easy and enjoyable. She was an absolute delight to deal with. All arrangements and requirements were clearly spelt out and she always got in touch and reported to us exactly when she said she would. Her honesty and integrity is of the highest order. I would certainly use Portico in Camden again without hesitation.
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Professional ...
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5 Star Review
Holly
By : 'MR'
Services : Letting( As a Owner )
Rent PCM : £1700
Would you recommend ? : Yes
Postcode : N7
Nov 14, 2018
People found this helpful0
Holly was very professional from start to finish. She let me know what my options were throughout the process and understood my needs. Would definitely use Portico... Read Full Review
Comments on Agent Fees
Seemed competitive against the competiton.
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MR J Pound said about Portico
Services : Letting( As a Owner )Date: 14th Nov 2018
Holly was very professional from start to finish. She let me know what my options were throughout the process and understood my needs. Would definitely use Portico again.
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Alexia is appallingly ...
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1 Star Review
By : 'outrageous'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : EC1Y
Oct 23, 2018
People found this helpful3
Alexia Christodolou was assigned as the property manager for our flat when we moved in at the beginning of September but has since then failed to respond to ANY of our emails and calls for more than 6 weeks. As a result many important issues with the flat are still unresolved after nearly two... Read Full Review
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outrageous given the quality of service said about Portico
Services : Letting( As a Tenant )Date: 23rd Oct 2018
Alexia Christodolou was assigned as the property manager for our flat when we moved in at the beginning of September but has since then failed to respond to ANY of our emails and calls for more than 6 weeks. As a result many important issues with the flat are still unresolved after nearly two months: broken kitchen appliances, missing blinds, faulty wardrobes etc⦠It is extremely frustrating being unable to contact the agent responsible for this and we sincerely regret choosing a flat managed by Portico.
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Negligent and ...
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1 Star Review
By : 'NA'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : N1
Sep 12, 2018
People found this helpful1
Some of these comments apply to the Islington branch, but all of our contract issues seem to come from the Head Office. By neglecting to tell us the full requirements before giving a move in date, we were forced to wait 2 week (which we had to pay for) before we were allowed to move into the... Read Full Review
Comments on Agent Fees
Sneaky and expensive, some were actually unfair terms under the Consumer Rights Act 2015
Comments (0)Some of these comments apply to the Islington branch, but all of our contract issues seem to come from the Head Office.
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NA said about Portico
Services : Letting( As a Tenant )Date: 12th Sep 2018
Some of these comments apply to the Islington branch, but all of our contract issues seem to come from the Head Office.
By neglecting to tell us the full requirements before giving a move in date, we were forced to wait 2 week (which we had to pay for) before we were allowed to move into the property because 'checks took longer than normal'.
Maintenance took 3 years to clean a balcony (an agreed term to moving in).
Took several months to fit a front door lock (which was left as a rough sawn gash in the door for over a week).
Person handling the contract (Levi) went on holiday and didn't tell anyone about our contract so we were forced into a rolling tenancy, where one tenant is paying for a room after they've moved out.
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Don't bother with ...
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1 Star Review
By : 'Gal'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : N7
Sep 4, 2018
People found this helpful2
Arranged a viewing and confirmation was sent to me with address. No one showed up and when I called to ask where is the agent I was told the viewing was cancelled. I had to travel in peak time to one side of the city for nothing and they didn't even bother to notify me. Horrible service. Avoid ... Read Full Review
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Gal said about Portico
Services : Letting( As a Tenant )Date: 4th Sep 2018
Arranged a viewing and confirmation was sent to me with address. No one showed up and when I called to ask where is the agent I was told the viewing was cancelled. I had to travel in peak time to one side of the city for nothing and they didn't even bother to notify me. Horrible service. Avoid !!!!
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downright ...
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1 Star Review
By : 'Matthew'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : No
Postcode : N19
Sep 4, 2018
People found this helpful3
I was renting property from PORTICO, when, during my time there, they flatly ignored emails and phone calls. When I did finally get through to someone their utter condescension and inability to listen to what I was saying (which was a very basic maintenance issue!) resulted in me needing to involve ... Read Full Review
Comments on Agent Fees
I think its unjustified that they take any money at all.
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Matthew said about Portico
Services : Letting( As a Tenant )Date: 4th Sep 2018
I was renting property from PORTICO, when, during my time there, they flatly ignored emails and phone calls. When I did finally get through to someone their utter condescension and inability to listen to what I was saying (which was a very basic maintenance issue!) resulted in me needing to involve my university legal team! I was lucky to have lawyers advise me but if you don't, then stay away. Never renting from these people again. At one point someone said to me that it wasn't their job in a single line email reply at which point I had to email them back and tell them that it was part of their job to at least refer me to people who could help me (and I had to detail the job specifically) which they then finally did. .. so infuriating you just have to laugh. And now that I've left, I went for a smaller estate agent and they are lovely! Apparently Portico's incompetence is famous in the trade.
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Terrible ...
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1 Star Review
Mike
By : 'Lisa'
Services : Letting( As a Tenant )
Rent PCM : £2200
Would you recommend ? : No
Postcode : NW6
Jul 11, 2018
People found this helpful2
Dear All, Genuinely the worst experience by all comparisons I have renting for over a decade. They are pretty ruthless and as pointed out completely ignorant towards customers, including landlords. Look elsewhere if you want to avoid problems. Good... Read Full Review
Comments on Agent Fees
bad
Comments (0)Dear All,
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Lisa said about Portico
Services : Letting( As a Tenant )Date: 11th Jul 2018
Dear All,
Genuinely the worst experience by all comparisons I have renting for over a decade. They are pretty ruthless and as pointed out completely ignorant towards customers, including landlords. Look elsewhere if you want to avoid problems.
Good luck
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Avoid at all ...
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1 Star Review
By : 'Yas'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : No
Postcode : NW6
Jun 29, 2018
People found this helpful2
Hello, Consistently with previous reviews lack of communication and not sticking to the rules and contract but doing as they please. I have never experienced such poor service! I would suggest looking into open rent etc There are many... Read Full Review
Comments (0)Hello,
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Yas said about Portico
Services : Letting( As a Tenant )Date: 29th Jun 2018
Hello,
Consistently with previous reviews lack of communication and not sticking to the rules and contract but doing as they please. I have never experienced such poor service! I would suggest looking into open rent etc There are many alternatives
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Water pressure ...
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5 Star Review
Alexia
By : 'Donna'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : 4
May 27, 2018
People found this helpful0
Alexia was absolutely brilliant! She was very understanding and kept in constant communication with updates. She could not have done anymore to help get the issue... Read Full Review
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Donna Willis said about Portico
Services : Letting( As a Tenant )Date: 27th May 2018
Alexia was absolutely brilliant! She was very understanding and kept in constant communication with updates. She could not have done anymore to help get the issue resolved.
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Last updated at 10/30/2017, 5:34:02 AM by allAgents
