The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry
4.2/5, 182 Reviews
78% Recommended
93% sales valuation accuracy
91% letting valuation accuracy
100% sales fee satisfaction
85% letting fee satisfaction
Lorraine
By : 'Megan'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : M4
Avoid like the plague!! Horrendous experience from start to current day. Firstly they are impossible to get a hold of for viewing, after over a month of trying we managed to get in contact with someone for a viewing. We ended up getting the flat (mainly due to lack of other options) and paid a holding fee deposit on request. We heard nothing back not even a confirmation, they have an automated checking system to complete vetting and when we emailed with questions regarding this process we again received no response. Eventually we had an email asking for the full deposit from Lorraine Usher which we sent, again no confirmation or further instruction. We were informed in the email requesting the deposit that we'd be sent the contract & moving in details at least 2 days prior to move in. Despite this being very poor practice and last minute we had no other options but to wait. However when it was 2 days prior to move in we had still heard nothing back, emailed Lorraine and heard nothing back. In the end I threatened a formal complaint and finally a contract was sent. Then, 1 day before move in date, Lorraine informed us that 'work hadn't been completed on the property' and our move in date was delayed 'until further notice'. She was still impossible to contact throughout this process and was very negligent, we had to threaten legal action to actually find out what was wrong with the property which was, of course, mould! After 10 days of delay we were told we'd be able to move in. Lorraine Usher terminated our current contract and didn't refund our deposit or send us a notice that our deposit would carry over to our new contract (which took a while), repeated emails regarding our deposit were ignored. We sought legal advice and when threatened with that we received a response. Following this Lorraine didn't think to give us the direct debit guarantee, which is a legal requirement, or any of the door and gate codes we needed, so on arrival we had to rely on other residents for help. Half of our keys were missing as well, apparently they were still with a contractor? Seems pretty unsafe. On arrival we found the only 'work' completed was the mould being painted over, half of it hadn't even been painted over! On top of that the dishwasher didn't work, a chair was missing, the oven didn't work and one mattress had blood all over it. When trying to resolve all of these issues Philip James informed us that they couldn't do anything because they couldn't even get in contact with our landlord. After a month of back and forth and a broken dishwasher standing in the middle of our small kitchen for over two week we finally had the appliances fixed. The only person that has been helpful was Keir the maintenance manager. Things started to go slightly more smoothly ... until now. We had been on a weekend trip away and came back to a notice of abandonment letter on our door :). Turns out our landlord hasn't been paying the mortgage and our flat has now been handed over to a mortgage provider company. Philip James actually asked us to not cancel to rent direct debit to them despite countless letters telling us to pay the rent directly to the mortgage provider. I'd expect them to do better due diligence on their landlords, ours 'works overseas' and apparently never responds which concerns me as to how he managed to advertise a property with them. Who knows what will happen now. Overall I don't recommend at all if you want to keep your sanity. Apparently they write their own good reviews after a bad one so I except there'll be a new one after this shambles.
By : Philip James
Feb 23, 2024Dear Megan Thank you for your review, we’re sorry to read that your experience has fallen short of our usual high standards. We’re sorry to read that you were unable to contact members of our Lettings and Referencing Team, as I’m sure you can appreciate and despite our best efforts, our Team can get extremely busy during specific periods of the year and can result in delays in communication. Our referencing process is an automated process, with tenancy documentation and move-in information sent close to the move-in date, as unfortunately delays can occur due to unforeseen circumstances as was the case. As the agent, we are unable to instruct large works within a property without the Landlords authorisation, and we can see this was delayed as you were advised at the time. Generally, we can ensure the appropriate works are required promptly, so every effort was made internally to ensure your tenancy date remained as agreed. Following the initial delay, we managed to obtain the necessary approval and were in communication with you in relation to which works were being completed, and subsequently arranged you moving into the property. We do apologise that works were below the standard you expected, we can see once you were in communication with our Maintenance Manager the issues were closed out. We do always try to provide clarity where possible, however as the agent, we are not always privy to all information in relation to ongoing situations. If you’d like to discuss further, please contact ourselves on @ customercare@philipjames.co.uk Regards, The Philip James Team
By : Philip James
Feb 23, 2024Dear Megan Thank you for your review, we’re sorry to read that your experience has fallen short of our usual high standards. We’re sorry to read that you were unable to contact members of our Lettings and Referencing Team, as I’m sure you can appreciate and despite our best efforts, our Team can get extremely busy during specific periods of the year and can result in delays in communication. Our referencing process is an automated process, with tenancy documentation and move-in information sent close to the move-in date, as unfortunately delays can occur due to unforeseen circumstances as was the case. As the agent, we are unable to instruct large works within a property without the Landlords authorisation, and we can see this was delayed as you were advised at the time. Generally, we can ensure the appropriate works are required promptly, so every effort was made internally to ensure your tenancy date remained as agreed. Following the initial delay, we managed to obtain the necessary approval and were in communication with you in relation to which works were being completed, and subsequently arranged you moving into the property. We do apologise that works were below the standard you expected, we can see once you were in communication with our Maintenance Manager the issues were closed out. We do always try to provide clarity where possible, however as the agent, we are not always privy to all information in relation to ongoing situations. If you’d like to discuss further, please contact ourselves on @ customercare@philipjames.co.uk Regards, The Philip James Team
Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
---|---|---|---|---|
Sales | 93% | 100% | £73,000 | £350,000 |
Lettings | 91% | 85% | £450 | £1,475 |
Philip James Partnership
Ground Floor, Oxid House, 78 Newton Street, Manchester, Greater Manchester
M1 1AL
0161 828 8200
Titu
Professional, very good reputation, friendly attitue, trustable but a little hard to be... Read Full Review
By : Janita
Nov 8, 2024Dear Ammour. Thank you for your kind words and for highlighting our professionalism and friendly approach! We’re committed to being as accessible as possible, and we apologize if reaching us...
Karolina
By : 'Ngoni'
Services : Letting( Admin )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : M5
Very engaging, professional and helpful. Karolina always responded quickly to any enquiries and provided updates throughout the process of applying to rent the... Read Full Review
By : Janita
Dec 20, 2024Dear Ngoni Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Karolina. She truly values providing timely updates and excellent service. We'll make...
Karolina
By : 'Kate'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : M34
I want to extend my heartfelt thanks to Karolina Jerzykowska from Philip James Partnership for her exceptional support in helping me find my new home. Her professionalism, attention to detail, and dedication made the entire process smooth and enjoyable. Karolina was always responsive, answering all ... Read Full Review
By : Janita
Nov 29, 2024Dear Ching Thank you so much for your kind feedback! We are thrilled to hear about your positive experience with Karolina. Her dedication to providing exceptional service and making the process as ...
By : 'Abdullah'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : M1
Mostly great service and was very happy with the communication. Special thanks to Karolina Jerzykowska and Daniel for helping me to find... Read Full Review
By : Janita
Nov 20, 2024Dear Abdullah Thank you so much for your wonderful review! We're thrilled to hear that you were happy with the communication and the service you received. Karolina and Danielle will be delighted...
Titu
By : 'Precious'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : SK1
Great job from the team Staff has been helpful in the renting... Read Full Review
By : Janita
Nov 8, 2024Dear Precious Thank you for your positive review. We're so glad to hear that our team was helpful throughout the renting process. We appreciate your feedback and are here if you need any further...
Titu
By : 'Imogen'
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : M20
Titu was very helpful with all my question re my viewing today - made the process very... Read Full Review
By : Janita
Nov 8, 2024Dear Imogen Thank you for your kind review! We're glad to hear that Titu was able to assist with all your questions and made the viewing process easy for you. We appreciate your feedback and are...
Titu
By : 'Vivien'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : M16
I like it, it's a lovely place I want... Read Full Review
By : Janita
Nov 8, 2024Dear Vivien Thank you for your feedback! We're so glad to hear that you love the place. If you have any questions or need further assistance, feel free to reach out! Kind Regards: The Philip...
Titu
By : 'TJ'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SK5
Incredibly fast, friendly service. We were given lot's of helpful advice about the application process and talked through every aspect over the phone. What would have otherwise been a daunting task was made simple and... Read Full Review
By : Janita
Nov 8, 2024Dear Tia Thank you for your wonderful feedback! We’re so glad to hear that our service made the application process simple and comfortable for you. It’s great to know that the helpful advice and...
Titu
By : 'Jordan'
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : M20
Great showing by Titu, made us feel welcome and answered any questions we had. Thanks for the... Read Full Review
By : Janita
Nov 8, 2024Dear Jordan Thank you for your great review! We're thrilled to hear that Titu made you feel welcome and was able to answer all your questions. We appreciate your feedback Kind Regards: The...
Titu
By : 'Ryan'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : M15
Titu was really great! On time, friendly and really... Read Full Review
By : Janita
Nov 8, 2024Dear Ryan Thank you for your positive feedback! We're so glad to hear that Titu made a great impression with his punctuality, friendliness, and helpfulness. We truly appreciate your kind...
Titu
By : 'Michael'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : M20
Titu was very polite, friendly, & enthusiastic when showing Dylan & myself around 37 Barlow Moor Court. He was very knowledgeable about the property itself & the local... Read Full Review
By : Janita
Nov 8, 2024Dear Michael Thank you for your kind review! We're so glad to hear that Titu provided a polite, friendly, and enthusiastic experience during your viewing. It's great to know he was able to share...
Titu
By : 'Nida'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : M20
Titu was extremely friendly and helpful. We thoroughly enjoyed viewing the properties with him. He explained things clearly and was very diligent in ensuring my requests/queries were answered/addressed. I wanted to give Titu a five star rating. However, this link doesn't allow prospective... Read Full Review
By : Janita
Nov 8, 2024Dear Nida Thank you so much for your wonderful feedback! We're delighted to hear that Titu made your property viewings enjoyable and was thorough in addressing all your questions. We apologize for ...
Titu
By : 'Lily'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : M16
So far so good! Karolina and Titu have been really helpful with securing a flat for us, and keeping us informed along the way. We didn't have a good experience with the previous agency, so it's refreshing to see a... Read Full Review
By : Janita
Nov 8, 2024Dear Lily Thank you for your kind words! We're thrilled to hear that Karolina and Titu have made your experience smooth and reassuring. It’s wonderful to know we could bring a positive change...
By : 'Stuart'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : M1
Really easy process, friendly and relaxed dealings. No pressure and helpful with my many... Read Full Review
By : Janita
Nov 1, 2024Dear Stuart Thank you so much for your kind words! We're thrilled to hear that you found the process easy and that our team could help with all your questions in a friendly, relaxed way. We're...
Titu
By : 'Demi'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : M3
Very quick and easy viewing, Titu was very helpful and... Read Full Review
By : Janita
Oct 25, 2024Dear Demi Thank you for your feedback! We’re thrilled to hear that Titu made the viewing experience quick and easy for you. It’s fantastic to know he was helpful and friendly throughout. If you...
Titu
By : 'Ged'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SK5
Titu was really friendly and professional. He even gave tips on potential interior design of the application was... Read Full Review
By : Janita
Oct 25, 2024Dear Ged Thank you for the wonderful review! We're delighted to hear that Titu made such a positive impression with his friendly and professional approach. It’s great that he could offer some...
Titu
By : 'Cory'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : M20
Great viewing, friendly and welcoming experience. A lot better than a lot of other... Read Full Review
By : Janita
Oct 25, 2024Dear Cory Thank you so much for your review. We're thrilled to hear that you enjoyed the viewing experience and felt welcomed. We aim to make every viewing as friendly and smooth as possible, so...
Titu
By : 'Akinpelu'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : M15
Good experience the service is very good, attend very well to question a proper explanation about the... Read Full Review
By : Janita
Oct 18, 2024Dear Akinpelu Thank you so much for your kind words! We’re delighted to hear that you had a positive experience with our service. Providing clear explanations and answering questions thoroughly is ...
Titu
By : 'Precious'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : M45
We are happy with the service, please keep it... Read Full Review
By : Janita
Oct 11, 2024Dear Precious Thank you for your wonderful feedback! We're delighted to hear that you're happy with our service. Kind Regards: The Philip James...
Titu
By : 'Yash'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : Yes
Postcode : M1
Great Experience. Got detailed overview about everything. Liked the... Read Full Review
By : Janita
Oct 9, 2024Dear Vanshika Thank you for your review! We're glad you had a great experience and found the property overview helpful. If you have any further questions or need assistance, feel free to reach...
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Last updated at 1/10/2022, 3:37:48 AM by allAgents