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Philip James Partnership Logo

Manchester, M1

4.2/5, 182 Reviews
78% Recommended

93% sales valuation accuracy

91% letting valuation accuracy

100% sales fee satisfaction

85% letting fee satisfaction

Contact Us
PHILIP JAMES MANCHESTER’S LARGEST INDEPENDENT SALES, LETTINGS AND MANAGEMENT AGENT. This year we will sell £300 million worth of properties, and manage over 3500 properties with a total of £609 million. During 2024 all of our branches achieved 99% of the asking price or above. Our 65 strong team
include some of our industry’s most-experienced and respected professionals including top-performing sales directors, marketing specialists, accountants, investment advisors and management experts. PROPERTY INVESTMENT If you are a looking to invest in off market properties anywhere across Greater Manchester please contact Neil Ryder on 0161 434 5009 or neil@philipjames.co.uk to be part of the most exclusive investors club in Manchester!
"Avoid like the plague!!..."

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1 Star Review
UserName

Lorraine

By : 'Megan'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : M4

Feb 21, 2024
People found this helpful0

Avoid like the plague!! Horrendous experience from start to current day. Firstly they are impossible to get a hold of for viewing, after over a month of trying we managed to get in contact with someone for a viewing. We ended up getting the flat (mainly due to lack of other options) and paid a holding fee deposit on request. We heard nothing back not even a confirmation, they have an automated checking system to complete vetting and when we emailed with questions regarding this process we again received no response. Eventually we had an email asking for the full deposit from Lorraine Usher which we sent, again no confirmation or further instruction. We were informed in the email requesting the deposit that we'd be sent the contract & moving in details at least 2 days prior to move in. Despite this being very poor practice and last minute we had no other options but to wait. However when it was 2 days prior to move in we had still heard nothing back, emailed Lorraine and heard nothing back. In the end I threatened a formal complaint and finally a contract was sent. Then, 1 day before move in date, Lorraine informed us that 'work hadn't been completed on the property' and our move in date was delayed 'until further notice'. She was still impossible to contact throughout this process and was very negligent, we had to threaten legal action to actually find out what was wrong with the property which was, of course, mould! After 10 days of delay we were told we'd be able to move in. Lorraine Usher terminated our current contract and didn't refund our deposit or send us a notice that our deposit would carry over to our new contract (which took a while), repeated emails regarding our deposit were ignored. We sought legal advice and when threatened with that we received a response. Following this Lorraine didn't think to give us the direct debit guarantee, which is a legal requirement, or any of the door and gate codes we needed, so on arrival we had to rely on other residents for help. Half of our keys were missing as well, apparently they were still with a contractor? Seems pretty unsafe. On arrival we found the only 'work' completed was the mould being painted over, half of it hadn't even been painted over! On top of that the dishwasher didn't work, a chair was missing, the oven didn't work and one mattress had blood all over it. When trying to resolve all of these issues Philip James informed us that they couldn't do anything because they couldn't even get in contact with our landlord. After a month of back and forth and a broken dishwasher standing in the middle of our small kitchen for over two week we finally had the appliances fixed. The only person that has been helpful was Keir the maintenance manager. Things started to go slightly more smoothly ... until now. We had been on a weekend trip away and came back to a notice of abandonment letter on our door :). Turns out our landlord hasn't been paying the mortgage and our flat has now been handed over to a mortgage provider company. Philip James actually asked us to not cancel to rent direct debit to them despite countless letters telling us to pay the rent directly to the mortgage provider. I'd expect them to do better due diligence on their landlords, ours 'works overseas' and apparently never responds which concerns me as to how he managed to advertise a property with them. Who knows what will happen now. Overall I don't recommend at all if you want to keep your sanity. Apparently they write their own good reviews after a bad one so I except there'll be a new one after this shambles.

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By : Philip James

Feb 23, 2024

Dear Megan Thank you for your review, we’re sorry to read that your experience has fallen short of our usual high standards. We’re sorry to read that you were unable to contact members of our Lettings and Referencing Team, as I’m sure you can appreciate and despite our best efforts, our Team can get extremely busy during specific periods of the year and can result in delays in communication. Our referencing process is an automated process, with tenancy documentation and move-in information sent close to the move-in date, as unfortunately delays can occur due to unforeseen circumstances as was the case. As the agent, we are unable to instruct large works within a property without the Landlords authorisation, and we can see this was delayed as you were advised at the time. Generally, we can ensure the appropriate works are required promptly, so every effort was made internally to ensure your tenancy date remained as agreed. Following the initial delay, we managed to obtain the necessary approval and were in communication with you in relation to which works were being completed, and subsequently arranged you moving into the property. We do apologise that works were below the standard you expected, we can see once you were in communication with our Maintenance Manager the issues were closed out. We do always try to provide clarity where possible, however as the agent, we are not always privy to all information in relation to ongoing situations. If you’d like to discuss further, please contact ourselves on @ customercare@philipjames.co.uk Regards, The Philip James Team

By : Philip James

Feb 23, 2024

Dear Megan Thank you for your review, we’re sorry to read that your experience has fallen short of our usual high standards. We’re sorry to read that you were unable to contact members of our Lettings and Referencing Team, as I’m sure you can appreciate and despite our best efforts, our Team can get extremely busy during specific periods of the year and can result in delays in communication. Our referencing process is an automated process, with tenancy documentation and move-in information sent close to the move-in date, as unfortunately delays can occur due to unforeseen circumstances as was the case. As the agent, we are unable to instruct large works within a property without the Landlords authorisation, and we can see this was delayed as you were advised at the time. Generally, we can ensure the appropriate works are required promptly, so every effort was made internally to ensure your tenancy date remained as agreed. Following the initial delay, we managed to obtain the necessary approval and were in communication with you in relation to which works were being completed, and subsequently arranged you moving into the property. We do apologise that works were below the standard you expected, we can see once you were in communication with our Maintenance Manager the issues were closed out. We do always try to provide clarity where possible, however as the agent, we are not always privy to all information in relation to ongoing situations. If you’d like to discuss further, please contact ourselves on @ customercare@philipjames.co.uk Regards, The Philip James Team


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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales93%100%£73,000£350,000
Lettings91%85%£450£1,475
Address

Philip James Partnership
Ground Floor, Oxid House, 78 Newton StreetManchester, Greater Manchester
M1 1AL
0161 828 8200

Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Philip James Partnership Branches (View All 4)
Professional, very good ...
Featured Review
4 Star Review
UserName

Titu

By : 'Ammour'
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : M20

Nov 2, 2024

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People found this helpful0

Professional, very good reputation, friendly attitue, trustable but a little hard to be... Read Full Review

Comments (1)
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By : Janita

Nov 8, 2024

Dear Ammour. Thank you for your kind words and for highlighting our professionalism and friendly approach! We’re committed to being as accessible as possible, and we apologize if reaching us...

Very engaging, professional ...

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5 Star Review
UserName

Karolina

By : 'Ngoni'
Services : Letting( Admin )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : M5

Dec 16, 2024
People found this helpful0

Very engaging, professional and helpful. Karolina always responded quickly to any enquiries and provided updates throughout the process of applying to rent the... Read Full Review

Comments (1)
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By : Janita

Dec 20, 2024

Dear Ngoni Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Karolina. She truly values providing timely updates and excellent service. We'll make...

Exceptional Service from ...

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5 Star Review
UserName

Karolina

By : 'Kate'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : M34

Nov 27, 2024
People found this helpful0

I want to extend my heartfelt thanks to Karolina Jerzykowska from Philip James Partnership for her exceptional support in helping me find my new home. Her professionalism, attention to detail, and dedication made the entire process smooth and enjoyable. Karolina was always responsive, answering all ... Read Full Review

Comments (1)
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By : Janita

Nov 29, 2024

Dear Ching Thank you so much for your kind feedback! We are thrilled to hear about your positive experience with Karolina. Her dedication to providing exceptional service and making the process as ...

Mostly great service and was ...

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5 Star Review

By : 'Abdullah'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : M1

Nov 15, 2024
People found this helpful0

Mostly great service and was very happy with the communication. Special thanks to Karolina Jerzykowska and Daniel for helping me to find... Read Full Review

Comments (1)
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By : Janita

Nov 20, 2024

Dear Abdullah Thank you so much for your wonderful review! We're thrilled to hear that you were happy with the communication and the service you received. Karolina and Danielle will be delighted...

Great job from the team Staff ...

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5 Star Review
UserName

Titu

By : 'Precious'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : SK1

Nov 6, 2024
People found this helpful0

Great job from the team Staff has been helpful in the renting... Read Full Review

Comments (1)
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By : Janita

Nov 8, 2024

Dear Precious Thank you for your positive review. We're so glad to hear that our team was helpful throughout the renting process. We appreciate your feedback and are here if you need any further...

Helpful ...

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5 Star Review
UserName

Titu

By : 'Imogen'
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : M20

Nov 6, 2024
People found this helpful0

Titu was very helpful with all my question re my viewing today - made the process very... Read Full Review

Comments (1)
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By : Janita

Nov 8, 2024

Dear Imogen Thank you for your kind review! We're glad to hear that Titu was able to assist with all your questions and made the viewing process easy for you. We appreciate your feedback and are...

I like it, it's a lovely ...

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5 Star Review
UserName

Titu

By : 'Vivien'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : M16

Nov 6, 2024
People found this helpful0

I like it, it's a lovely place I want... Read Full Review

Comments (1)
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By : Janita

Nov 8, 2024

Dear Vivien Thank you for your feedback! We're so glad to hear that you love the place. If you have any questions or need further assistance, feel free to reach out! Kind Regards: The Philip...

Incredibly fast, friendly ...

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5 Star Review
UserName

Titu

By : 'TJ'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SK5

Nov 5, 2024
People found this helpful0

Incredibly fast, friendly service. We were given lot's of helpful advice about the application process and talked through every aspect over the phone. What would have otherwise been a daunting task was made simple and... Read Full Review

Comments (1)
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By : Janita

Nov 8, 2024

Dear Tia Thank you for your wonderful feedback! We’re so glad to hear that our service made the application process simple and comfortable for you. It’s great to know that the helpful advice and...

Friendly ...

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5 Star Review
UserName

Titu

By : 'Jordan'
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : M20

Nov 5, 2024
People found this helpful0

Great showing by Titu, made us feel welcome and answered any questions we had. Thanks for the... Read Full Review

Comments (1)
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By : Janita

Nov 8, 2024

Dear Jordan Thank you for your great review! We're thrilled to hear that Titu made you feel welcome and was able to answer all your questions. We appreciate your feedback Kind Regards: The...

Great! ...

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5 Star Review
UserName

Titu

By : 'Ryan'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : M15

Nov 5, 2024
People found this helpful0

Titu was really great! On time, friendly and really... Read Full Review

Comments (1)
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By : Janita

Nov 8, 2024

Dear Ryan Thank you for your positive feedback! We're so glad to hear that Titu made a great impression with his punctuality, friendliness, and helpfulness. We truly appreciate your kind...

Titu was very polite, ...

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5 Star Review
UserName

Titu

By : 'Michael'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : M20

Nov 5, 2024
People found this helpful0

Titu was very polite, friendly, & enthusiastic when showing Dylan & myself around 37 Barlow Moor Court. He was very knowledgeable about the property itself & the local... Read Full Review

Comments (1)
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By : Janita

Nov 8, 2024

Dear Michael Thank you for your kind review! We're so glad to hear that Titu provided a polite, friendly, and enthusiastic experience during your viewing. It's great to know he was able to share...

Titu was extremely friendly ...

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3 Star Review
UserName

Titu

By : 'Nida'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : M20

Nov 5, 2024
People found this helpful0

Titu was extremely friendly and helpful. We thoroughly enjoyed viewing the properties with him. He explained things clearly and was very diligent in ensuring my requests/queries were answered/addressed. I wanted to give Titu a five star rating. However, this link doesn't allow prospective... Read Full Review

Comments (1)
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By : Janita

Nov 8, 2024

Dear Nida Thank you so much for your wonderful feedback! We're delighted to hear that Titu made your property viewings enjoyable and was thorough in addressing all your questions. We apologize for ...

So far so good! Karolina and ...

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5 Star Review
UserName

Titu

By : 'Lily'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : M16

Nov 4, 2024
People found this helpful0

So far so good! Karolina and Titu have been really helpful with securing a flat for us, and keeping us informed along the way. We didn't have a good experience with the previous agency, so it's refreshing to see a... Read Full Review

Comments (1)
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By : Janita

Nov 8, 2024

Dear Lily Thank you for your kind words! We're thrilled to hear that Karolina and Titu have made your experience smooth and reassuring. It’s wonderful to know we could bring a positive change...

Really easy process, friendly ...

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5 Star Review

By : 'Stuart'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : M1

Oct 30, 2024
People found this helpful0

Really easy process, friendly and relaxed dealings. No pressure and helpful with my many... Read Full Review

Comments (1)
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By : Janita

Nov 1, 2024

Dear Stuart Thank you so much for your kind words! We're thrilled to hear that you found the process easy and that our team could help with all your questions in a friendly, relaxed way. We're...

Very quick and easy viewing, ...

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5 Star Review
UserName

Titu

By : 'Demi'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : M3

Oct 24, 2024
People found this helpful0

Very quick and easy viewing, Titu was very helpful and... Read Full Review

Comments (1)
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By : Janita

Oct 25, 2024

Dear Demi Thank you for your feedback! We’re thrilled to hear that Titu made the viewing experience quick and easy for you. It’s fantastic to know he was helpful and friendly throughout. If you...

Titu was really friendly and ...

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5 Star Review
UserName

Titu

By : 'Ged'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SK5

Oct 21, 2024
People found this helpful0

Titu was really friendly and professional. He even gave tips on potential interior design of the application was... Read Full Review

Comments (1)
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By : Janita

Oct 25, 2024

Dear Ged Thank you for the wonderful review! We're delighted to hear that Titu made such a positive impression with his friendly and professional approach. It’s great that he could offer some...

Great viewing, friendly and ...

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5 Star Review
UserName

Titu

By : 'Cory'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : M20

Oct 19, 2024
People found this helpful0

Great viewing, friendly and welcoming experience. A lot better than a lot of other... Read Full Review

Comments (1)
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By : Janita

Oct 25, 2024

Dear Cory Thank you so much for your review. We're thrilled to hear that you enjoyed the viewing experience and felt welcomed. We aim to make every viewing as friendly and smooth as possible, so...

Good experience the service ...

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5 Star Review
UserName

Titu

By : 'Akinpelu'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : M15

Oct 15, 2024
People found this helpful0

Good experience the service is very good, attend very well to question a proper explanation about the... Read Full Review

Comments (1)
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By : Janita

Oct 18, 2024

Dear Akinpelu Thank you so much for your kind words! We’re delighted to hear that you had a positive experience with our service. Providing clear explanations and answering questions thoroughly is ...

We are happy with the ...

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5 Star Review
UserName

Titu

By : 'Precious'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : M45

Oct 9, 2024
People found this helpful0

We are happy with the service, please keep it... Read Full Review

Comments (1)
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By : Janita

Oct 11, 2024

Dear Precious Thank you for your wonderful feedback! We're delighted to hear that you're happy with our service. Kind Regards: The Philip James...

Great Experience. Got ...

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5 Star Review
UserName

Titu

By : 'Yash'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : Yes
Postcode : M1

Oct 8, 2024
People found this helpful0

Great Experience. Got detailed overview about everything. Liked the... Read Full Review

Comments (1)
Was this helpful?:

By : Janita

Oct 9, 2024

Dear Vanshika Thank you for your review! We're glad you had a great experience and found the property overview helpful. If you have any further questions or need assistance, feel free to reach...

1 - 20 of 182 items
Landlord Fees
Landlord
Tenant Management Service

Our fees for the fully managed service are £450 letting fee, £50 deposit fee and £200 resigning fee and 10% management fee, all fees are plus vat. We do not charge any additional fees, all our services include check in inventory, inspections, tenant referencing and check out reports. Should you choose to instruct us to manage your property I can assure you a 5 star professional service that will suit all your needs and put the onus on us to take the day to day running out of your hands. We are in a position to take the management over as soon as you are ready. To discuss management please contact Neil Ryder on 0161 434 5009 or neil@philipjames.co.uk.

Last Updated On 02/12/2024, 10:53 AM by 0

Tenant Fees
Tenant
Tenancy Agreement

Tenancy agreement: Philip James DO NOT charge tenancy administration or agency fees to tenants in order to rent a property through them, in line with the tenant fees act 2019. A holding deposit equivalent to 1 week worth of rent is payable to Philip James upon an offer and pending application being accepted on a property. For example, if your rent is £500 per calendar month, the holding deposit would be £115 (500 x 12 months, divided by 52 weeks in year, rounded down to the nearest £5.) Once Philip James have completed tenancy referencing, a further 4 weeks’ worth of rent is to be paid as the remaining holding deposit, therefore 5 weeks rent in total. Where applicable, Philip James will register the deposit monies with a deposit protection scheme. Philip James do not charge tenancy administration or agency fees for check in or check out processes, in line with the tenant fees act 2019.

Last Updated On 03/06/2019, 1:23 PM by 0

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.

Last updated at 1/10/2022, 3:37:48 AM by allAgents

Awards won by Philip James Partnership, Manchester M1 1AL