Canterbury, CT1
2.5/5, 23 reviews
39% recommended
40% sales valuation accuracy
50% sales fee satisfaction
75% lettings valuation accuracy
60% lettings fee satisfaction

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“I am honestly shocked that this letting compa......”

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Aug 08,2022
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By: 'Hannah'
Aug 08,2022
2 people found
this helpful
I am honestly shocked that this letting company is still in business. The absolute joke began when we first viewed the property, thanks to COVID by this was after having a video viewing and having signed a contract, and honeslty my first thought was we've been taken advantage of. The windows were rotten, garden flooded, there was rubbish in the bins, food over the kitchen, floor dirty, oven broken, mattress was mouldy and actually not the advertised size just a small mattress in a double frame and honestly the list goes on and on. We complained. They gave a half hearted apology and we new we'd made a mistake. Over our tenancy we had no heating, no hot water, a constant leak which meant the garden was constantly flooded, a leak in the kitchen ceiling, hole in bathroom wall, mould, damp, rats and again the list goes on. In the whole time we lived there not one issue was actually fixed, 'we need landlord approval' 'its not urgent so we will get to it' 'you'll hear from us by tomorrow at 5pm' (and then never hear anything', a workman who came out actually said the house was a genuine health risk, but nothing was ever got to. When we went to leave we tried to speak to them and the office was closed as they decided to go home early. We tried to speak to them multiple times and they fobbed us off, because 'we've reviewed internally and we feel we did everything right'. It got to the point where despite being told by legal aid we could pursue a genuine case against them we just said we don't care we want to get our deposit back and never have to deal with them again. Then came the deposit, the landlords, from what we heard, where horrified by the state of the property and wanted our full deposit. When our evidence was presented they were horrified as they hadn't actually been informed of any of it, and asked 'if this is true why was the property rented in such a state'. We ended up getting our whole deposit without having to go to the deposit scheme, although they did wait until the final day legally after we had to remind them to release the deposit, and the last I heard the landlord was seeking compensation from Mann. Overall its shocking, I don't think I could tell you one positive from our dealing with them, everyone's attitude sucks, except of course when they want to sign a contract with you, but the second that's done a switch is flipped. All I say is trust the reviews and their reputation throughout Canterbury, as I've not heard one person who's rented through them speak well of them, I wish I had.
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Latest Reviews

View all Reviews 23
3rd Apr 2024
reviewed by 'Paul'
“I found the good place and the agent was available....”
11th Dec 2023
reviewed by 'Sam'
“Fabulous service from Manns! They have endless patience for my questions and are a pleasure to deal with. Super nice ......”
18th Mar 2023
reviewed by 'Donna'
“Amazing communication with all the staff at MANN, Danny, extremely helpful and went above and beyond for my parents getting ......”
22nd Jan 2023
reviewed by 'Karyn'
“The staff are very friendly and quick at responding to any enquiries. The staff were supportive from the beginning of ......”
16th Dec 2022
reviewed by 'Brenda Nneka Okolie'
“Mann Countryside, Canterbury, do such a perfect job at easing the minds of home searchers. Their hospitality is top-notch! Excellent ......”
2nd Dec 2022
reviewed by 'Roni'
“All Mann's staff has been very pleasant, courteous, constructively helpful as well as displaying a very good level of professionalism. ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Mann
79 Castle Street
Canterbury
Kent
CT1 2QD
01227 389698

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 40% 50% £28,000 £420,000
Lettings 75% 60% £500 £1,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 0 5 9 1 0 0 2 0 3
Areas covered
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  • Conveyancing
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“I found the good place and the agent was avai......”

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Apr 03,2024
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By: 'Paul'
Apr 03,2024
0 people found
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I found the good place and the agent was available....
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“Fabulous service from Manns! They have endles......”

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Dec 11,2023
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Lauren
By: 'Sam'
Dec 11,2023
0 people found
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Fabulous service from Manns! They have endless patience for my questions and are a pleasure to deal with. Super nice that's it's a small team and you get to know who your talking to! Lauren and Jasmyn both deserve a medal for the way they ...
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“Amazing communication....”

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Mar 18,2023
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Danny
By: 'Donna'
Mar 18,2023
0 people found
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Amazing communication with all the staff at MANN, Danny, extremely helpful and went above and beyond for my parents getting them into their new bungalow! Everything was a smooth transition! Would highly recommend MANN in Canterbury Thanks again Donna...
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“The staff are very friendly and quick at resp......”

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Jan 22,2023
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By: 'Karyn'
Jan 22,2023
0 people found
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The staff are very friendly and quick at responding to any enquiries. The staff were supportive from the beginning of the process until the end. The transition was very smooth without any complications....
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“Mann Countryside, Canterbury, do such a perfe......”

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Dec 16,2022
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Laura
By: 'Brenda Nneka Okolie'
Dec 16,2022
0 people found
this helpful
Mann Countryside, Canterbury, do such a perfect job at easing the minds of home searchers. Their hospitality is top-notch! Excellent services!...
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“All Mann's staff has been very pleasant, cou......”

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Dec 02,2022
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Lauren
By: 'Roni'
Dec 02,2022
0 people found
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All Mann's staff has been very pleasant, courteous, constructively helpful as well as displaying a very good level of professionalism. Keeping us informed through out the process was very much appreciated. An appropriate tenant was found very quickly as was indicated....
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“I am honestly shocked that this letting compa......”

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Aug 08,2022
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By: 'Hannah'
Aug 08,2022
2 people found
this helpful
I am honestly shocked that this letting company is still in business. The absolute joke began when we first viewed the property, thanks to COVID by this was after having a video viewing and having signed a contract, and honeslty my first thought was we've ...
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“I give Mann a 5 star all because of Danny and......”

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Apr 29,2021
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Danny
By: 'Luke Armstrong'
Apr 29,2021
1 people found
this helpful
I give Mann a 5 star all because of Danny and Lauren they are so understanding and certainly very helpful in helping me and my girlfriend find somewhere to live and are very good at there job and answering all our questions...
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“DO NOT BOOK - TERRIBLE SERVICE - WORST EVER...”

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Oct 07,2020
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By: 'Joanna'
Oct 07,2020
4 people found
this helpful
Please read this - DO NOT BOOK WITH THIS AGENCY. I wish I could give 0 stars. My experience with the Canterbury branch has been terrible to say the least. This was the first time my friend and I had lived in private accommodation during university. ...
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“Mann Lettings in Canterbury is probably one of the worst ......”

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Mar 14,2018
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By: 'melimelo4'
Mar 14,2018
3 people found
this helpful
Mann Lettings in Canterbury is probably one of the worst letting agencies I have had to deal with and I feel sorry for the many students who end up there but worse for the families who go there in good faith and end up being ...
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Comment on agent fees
A lot of money for very little
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“Absolutely awful customer service. They never call back when they ......”

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Aug 01,2017
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By: 'Angry'
Aug 01,2017
4 people found
this helpful
Absolutely awful customer service. They never call back when they say they will. I was lied to on numerous occasion. When I first let property through them they were that bad that the landlord ask to deal directly with me, not through....
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“Where do I begin.As a student, who is busy ......”

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Jun 04,2017
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By: 'Arthur'
Jun 04,2017
2 people found
this helpful
Where do I begin. As a student, who is busy studying more often than not, I would expect to not have to worry about my housing situation once an agreement has been signed. Well this was definitely not the case The Canterbury agency as a ...
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Comment on agent fees
Poor
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“i have been genuinely quite shocked by how poor mann ......”

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Oct 20,2016
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By: 'andy'
Oct 20,2016
2 people found
this helpful
i have been genuinely quite shocked by how poor mann lettings countrywide have been. in so so many ways. the condition of the house moving in was extremely poor. having repeated problems of over payment and rent not being paid. genuinely shocking how poor they ...
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“I arranged with the Canterbury office to view a property. ......”

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Sep 09,2015
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Jak
By: 'Mann'
Sep 09,2015
3 people found
this helpful
I arranged with the Canterbury office to view a property. On the morning of the viewing I got an automated text advising the viewing had been cancelled. No reason or explaination was given and no attempt was made to call me to arrange an alternate ...
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“A complete shambles. From the beginning of our tenancy we ......”

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Aug 20,2015
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Aileen
By: 'Canterbury'
Aug 20,2015
4 people found
this helpful
A complete shambles. From the beginning of our tenancy we were patronized and treated terribly. We received an email a week before we moved in notifying us of the "insurance" need and that we were already 4k in arrears although this number was not explain, ...
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“A total shambles and a dishonest agent, I'd rather buy ......”

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Jun 23,2015
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By: 'Phil'
Jun 23,2015
4 people found
this helpful
A total shambles and a dishonest agent, I'd rather buy a tent than go through another year of renting through them. I'll list the worst three faults 1) Letting tradesmen have keys who would just turn up and enter the property without notice. 2) Damp and the ...
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“Our experience of the estate agency part of the business ......”

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Oct 17,2014
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By: 'David'
Oct 17,2014
2 people found
this helpful
Our experience of the estate agency part of the business was actually fine - they were responsive and helpful. Unfortunately, they tried to push their mortgage advisor on to us, ostensibly to 'approve' us as buyers - to establish that we had the funds - ...
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What agent could do to change your mind?
Do not insist that buyers speak to the mortgage advisor. Do not use buyer vetting procedures.
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“Agent failed to turn up to a viewing they had ......”

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Aug 18,2014
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By: 'Charlotte'
Aug 18,2014
5 people found
this helpful
Agent failed to turn up to a viewing they had arranged for me, leaving me stood there for 15 minutes before calling them. Told an excuse and that no one would be coming. Highly unprofessional and best to avoid, very dodgy....
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“Would like to give them 0 stars. Rude service, tried to ......”

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Jul 09,2014
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By: 'Karen'
Jul 09,2014
3 people found
this helpful
Would like to give them 0 stars. Rude service, tried to pressurise us into buying a mortgage with them. Threatened we'd lose the house if we didn't agree. Mortgage offered was put to us as being uncontainable elsewhere, we got the same deal but without countrywide ...
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What agent could do to change your mind?
Been polite. Not broken the law. Been honest and not tried to sell us deals that weren't in our best interests. Gotten important paper work accurate first time (took them 3attempts and lost us 2 weeks on the deal)
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Comment on agent fees
Aweful- worst quotes by far for solicitors, mortgage advisors (free to do searches which were useless but very high if they convinced you to go with them)
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“I have recently sold my property in Canterbury via Mann's.......”

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Mar 04,2014
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Felicity
By: 'Manning'
Mar 04,2014
0 people found
this helpful
I have recently sold my property in Canterbury via Mann's. I was impressed from day one with the Team's knowledge, enthusiasm and passion for helping me with my move. After two weeks of selling I had several offers and secured a buyer at a price ...
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“We finally bought this property for my aged father in ......”

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Feb 07,2014
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David
By: 'Gic'
Feb 07,2014
3 people found
this helpful
We finally bought this property for my aged father in law, but only by by-passing the agent who was being exceptionally unhelpful in our efforts to make offers. He told us that an offer had already been accepted and that the mortgage survey was being ...
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What agent could do to change your mind?
Told the truth and not lied to promote his personal best interests and not those of the vendor,
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“¢â‚¬Â¢ Extremely high admin fee's with no real sign of getting ......”

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Jul 08,2013
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By: 'OB135'
Jul 08,2013
7 people found
this helpful
¢â‚¬Â¢ Extremely high admin fee's with no real sign of getting the service you are paying for. ¢â‚¬Â¢ Told on the day of moving in that I had to take out insurance, or I could not move in. This was the first time I had heard about ...
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What agent could do to change your mind?
Better service, train your staff properly and get rid of any team member who is obviously incompetent. Stop charging stupidly high admin fees when I had found out by other agents (from where I come from) that the costs are a fraction of the price.
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By: effingnoway
Sep 14, 2013
View all comments (4)
It is impossible to get insurance before you move in! Most letting vultures simply whisk you around the property in about 5 seconds flat before you've had the chance to consider what you would need to put down on an insurance application for it to be valid. ...

“I have been a Landlord with Mann Countrywide for some ......”

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Jan 12,2013
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Laura
By: 'Cherry'
Jan 12,2013
2 people found
this helpful
I have been a Landlord with Mann Countrywide for some years now. I have found over the past couple of years the team to be friendly, and professional. They have let my properties in a timely mannor with minimal disruption and voids with the rental ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Mann, Canterbury CT1 2QD



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