75% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction
Aug 20,2020
Aug 20,2020
2
people found
this helpful
this helpful
I don't usually write bad reviews, this is my first ever and I take no pleasure in it. I had a business and understand how damaging it can be and how much it can hurt you personally as a staff member reading it. But I'm afraid I have to make an exception here...
I can't work out if it's snobbery (if a customer looking at a £300,000 house isn't worth bothering with), inefficiency, having a network of potential buyers already lined up, or maybe overwhelmed during a tough year generally? Who knows, but whatever it is it's annoying and rude.
Agents may see some people as time wasters but those people spend a lot of their own precious time looking and researching prospective properties. Often filling in the blanks that weren't even on the property details (a picture of a parking space can be helpful, decent pictures of mentioned views, a picture of a basement that could be converted, leasehold fees if applicable - that kind of thing). All quite obvious I'd have thought, but hey what would I know? We have to become our own Miss Marple's and Poirot's and fill in the blanks, especially when agents don't even bother to respond at all. Whose time is 'wasted' then?
I called a few times and emailed once but didn't get a response to view a property. I explained in the email that I'd taken myself there and discreetly looked from outside but still no response. During my own Agatha Christie style investigations on the property I found out something that might help the vendor for a future sale and have just emailed them directly (having found their contact details along the way - the property is currently a holiday let). I've given up on looking at this property myself!
My faith in snobby Towcester agents has been restored by a fantastic agent at another company.
I hope we don't have a house crash but you know the old saying agents, 'Be nice to people on the way up, you just might meet them on the way down!'
I can't work out if it's snobbery (if a customer looking at a £300,000 house isn't worth bothering with), inefficiency, having a network of potential buyers already lined up, or maybe overwhelmed during a tough year generally? Who knows, but whatever it is it's annoying and rude.
Agents may see some people as time wasters but those people spend a lot of their own precious time looking and researching prospective properties. Often filling in the blanks that weren't even on the property details (a picture of a parking space can be helpful, decent pictures of mentioned views, a picture of a basement that could be converted, leasehold fees if applicable - that kind of thing). All quite obvious I'd have thought, but hey what would I know? We have to become our own Miss Marple's and Poirot's and fill in the blanks, especially when agents don't even bother to respond at all. Whose time is 'wasted' then?
I called a few times and emailed once but didn't get a response to view a property. I explained in the email that I'd taken myself there and discreetly looked from outside but still no response. During my own Agatha Christie style investigations on the property I found out something that might help the vendor for a future sale and have just emailed them directly (having found their contact details along the way - the property is currently a holiday let). I've given up on looking at this property myself!
My faith in snobby Towcester agents has been restored by a fantastic agent at another company.
I hope we don't have a house crash but you know the old saying agents, 'Be nice to people on the way up, you just might meet them on the way down!'
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Latest Reviews
20th Aug 2020
reviewed by 'Lianna'
6th Dec 2018
reviewed by 'Pauline'
27th Jun 2017
reviewed by 'Laura'
22nd Jan 2014
reviewed by 'mrknows'
Opening Hours
Address
Michael Graham Estate Agents
Victoria House, 138 Watling Street East
Towcester
Northamptonshire
NN12 6BT
01327 350022
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75% | 100% | £285,000 | £770,000 |
| Lettings | 0% | 99% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 0 | 2 | 0 | 0 | 0 | 1 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Aug 20,2020
Aug 20,2020
2
people found
this helpful
this helpful
I don't usually write bad reviews, this is my first ever and I take no pleasure in it. I had a business and understand how damaging it can be and how much it can hurt you personally as a staff member reading it. But I'm ...
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Dec 06,2018
Dec 06,2018
0
people found
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A great big thank you to Ben for keeping us informed every step of the way with regard to
The sale of our house. Even though they were acting on behalf of our buyers and not our sale. Ben Went above and beyond to keep ...
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May 14,2018
May 14,2018
0
people found
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Ben Laidler offered exceptional service, in fact âabove and beyondâ. We could not fault his commitment, dedication and professionalism. He worked all hours and even secured our sale at 10pm on a Saturday evening whilst he was out for dinner. We had a tricky chain ...
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Comment on agent fees
Agent fees were appropriate and good value for money
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Sep 17,2017
Sep 17,2017
7
people found
this helpful
this helpful
We have all heard the saying 'buyer beware' – with Michael Graham it is definitely 'seller beware'.
Having been specifically instructed to check our proposed buyers' status and ability to fund the purchase, Michael Graham confirmed the funds would come from the sale of a property ...
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Comment on agent fees
Michael Graham considers itself to be the best estate agent and has fees consistent with this. To command fees at this level, the service provided needs to be faultless. The claims made on Micahel Graham's website of 'offer(ing).....an exemplary personal service for sellers' and including 'feedback and communication with our clients' are baseless and not justified.
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Jun 27,2017
Jun 27,2017
2
people found
this helpful
this helpful
i cannot recommend Michael graham enough and in particular Ben. He was always one step ahead of other local agents, so professional yet personable and would even show us around properties on his weekends off so we wouldn't miss out on a property. If we ...
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Comment on agent fees
Reasonable
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Jan 22,2014
Jan 22,2014
5
people found
this helpful
this helpful
Worst agent I have ever had the mis fortune of using! They are incompetent and RUDE. Mistake after mistake large fees and lost a very good tennet due to there mistakes cost me a lot of money I don't know how they are still in ...
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What agent could do to change your mind?
not be an agent!Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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