50% lettings valuation accuracy
20% lettings fee satisfaction
Nov 05,2018
Nov 05,2018
14
people found
this helpful
this helpful
As a landlord who used Ashton Burkinshaw (Tunbridge Wells) to manage my property I can safely advise both landlords and tenants to avoid them at all costs.
When you pay them to manage a property, you expect them to do that and keep the tenants happy and comfortable, which they have failed to do. It was only a year or so into the agreement when these things started coming to light. For example, there were a couple of issues with the house which AB rung me to authorise work for, which of course I did. It then transpired that behind the scenes (over and over) there was a total delay in getting work done and zero communication between the agents and the tenants. The tenants had to post me a letter asking for help as they had lost all confidence in AB for not bothering to get anything done or communicate with them at all as a last resort. Totally unacceptable for an agent that charges you for a management fee and also totally unfair on the tenants who pay rent.
I hadn't even realised that this was all going on as I assumed (wrongly) that AB were actually doing what they were supposed to do with my management fee and looking after the tenants and that all problems were being resolved. It was only at this stage where I took a personal approach with the tenants (which is what AB are being paid for, but hey) and told them that if there were any further problems with the agents (as a first point of contact, as usual) to then contact me and I would correspond with the agent and find out what was going on. A couple more niggly bits but not major problems with the house that needed resolving cropped up and every single time the tenants had to contact me due to lack of communication from AB.
I have now experienced this first hand with the agents in my communication with them to get things resolved for the tenants and they are pretty hopeless. They don't answer phones, they don't call you back in a timely manner, you have to chase them continuously and that's exactly what the tenants told me. You leave them messages, they don't ring back with any urgency. Sometimes you'll be calling the office for ages over and over and nobody even acknowledges the call. It's worse than ringing HMRC Inland Revenue. This is exactly why the tenants complained about them and quite rightly so and I can see why. When you do finally get to talk to someone the attitude is pretty poor, and that's with me (the landlord) so as a tenant it must be even worse. The tenants' well being are the most important thing which is what you pay an agent to manage if you don't have the time or workman contacts. AB fail the tenants because they don't communicate with them and don't get problems resolved and they fail the landlord for not only the same reason but because they aren't looking after the tenants which you are paying them to do.
You may as well manage the property yourselves, it would be better than using AB. Landlords and tenants - avoid.
When you pay them to manage a property, you expect them to do that and keep the tenants happy and comfortable, which they have failed to do. It was only a year or so into the agreement when these things started coming to light. For example, there were a couple of issues with the house which AB rung me to authorise work for, which of course I did. It then transpired that behind the scenes (over and over) there was a total delay in getting work done and zero communication between the agents and the tenants. The tenants had to post me a letter asking for help as they had lost all confidence in AB for not bothering to get anything done or communicate with them at all as a last resort. Totally unacceptable for an agent that charges you for a management fee and also totally unfair on the tenants who pay rent.
I hadn't even realised that this was all going on as I assumed (wrongly) that AB were actually doing what they were supposed to do with my management fee and looking after the tenants and that all problems were being resolved. It was only at this stage where I took a personal approach with the tenants (which is what AB are being paid for, but hey) and told them that if there were any further problems with the agents (as a first point of contact, as usual) to then contact me and I would correspond with the agent and find out what was going on. A couple more niggly bits but not major problems with the house that needed resolving cropped up and every single time the tenants had to contact me due to lack of communication from AB.
I have now experienced this first hand with the agents in my communication with them to get things resolved for the tenants and they are pretty hopeless. They don't answer phones, they don't call you back in a timely manner, you have to chase them continuously and that's exactly what the tenants told me. You leave them messages, they don't ring back with any urgency. Sometimes you'll be calling the office for ages over and over and nobody even acknowledges the call. It's worse than ringing HMRC Inland Revenue. This is exactly why the tenants complained about them and quite rightly so and I can see why. When you do finally get to talk to someone the attitude is pretty poor, and that's with me (the landlord) so as a tenant it must be even worse. The tenants' well being are the most important thing which is what you pay an agent to manage if you don't have the time or workman contacts. AB fail the tenants because they don't communicate with them and don't get problems resolved and they fail the landlord for not only the same reason but because they aren't looking after the tenants which you are paying them to do.
You may as well manage the property yourselves, it would be better than using AB. Landlords and tenants - avoid.
Comment on agent fees
A waste of money - it would be better to do it yourself.
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Latest Reviews
17th Oct 2019
reviewed by 'Julia'
22nd May 2019
reviewed by 'nk'
3rd Dec 2018
reviewed by 'Old'
24th Nov 2018
reviewed by 'Raven'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 50% | 20% | £575 | £1,650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 0 | 8 | 0 | 0 | 0 | 0 | 0 | 2 |
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Oct 17,2019
Oct 17,2019
0
people found
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I have been using AB T Wells Branch for 7 yrs to rent properties in and around the Tunbridge Wells / Tonbridge area. I have always found Darren and Tom to be v responsive and professional on both the phone and email. Properties have always rented quickly ...
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Comment on agent fees
New rules on fees in 2019 makes this largely irrelevant. Any fees charged are in line with other agents in the area.
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May 22,2019
May 22,2019
0
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Had to pull out of contract because there were rats in the flat and I was never told, was actually told it was the property next door and that it was dealt with before paying my holding deposit. Move in date changed 3 times at great ...
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Comment on agent fees
Expensive especially since I was expected to meet the land lady on a weekend so she could tell me how to clean the flat and that I would not have a working tele point or improved water pressure and then told she wanted to do more work and I couldn't move for another week and a half. Ashton Burkinshaw no help no involvement at all.
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Jun 19, 2019
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This is complete nonsense and if you hadn’t made such mistakes that you fail to take responsibility for you wouldn’t have offered a gesture of good will.
The payment was never issued until my father on my behalf came in and you had made a same day payment. I did send you all statements to prove the kidney was never received.
I have since used another agent who have been appalled by my previous experience. I urge anyone looking for a property to avoid.
Had nothing but poor treatment and ...
Dec 03,2018
Dec 03,2018
0
people found
this helpful
this helpful
Avoid with all costs if letting from these.
Fees are extremely high to get in and to renew contracts to stay costs £125 a year which they forget to tell you about!
Once you have got sucked in, then trying to get anything out of them ...
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Comment on agent fees
A 3 week holiday for a family of 4 to Disney is cheaper
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Dec 17, 2018
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I'm sorry to learn that you have been dissatisfied with the level service that you have receive during your time renting through Ashton Burkinshaw. In response to the points above; The £125 renewal fee is for preparation of the legal paperwork to renew a tenancy. It's not a hidden fee and is published on our website. The charge is only applicable if the tenancy is renewed and therefore is optional. If the tenancy continues on a periodic basis after the fixed term ends no charge applies as there ...
Nov 24,2018
Nov 24,2018
0
people found
this helpful
this helpful
Awful , very high fees and lots of hidden fees to rent through this company , If there are any problems when in the property they are useless at dealing with issues you have to chase them which is disheartening and becomes stressful if left without heating ...
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Comment on agent fees
Fees are ridiculous extremely high for level of service
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Dec 12, 2018
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I'm sorry to learn that you were not satisfied with the level of service that you received from Ashton Burkinshaw. As a hard working member of staff in the Tunbridge Wells branch we always endeavor to provide our customers with a professional and proficient level of service at all times. May I also say that to suggest anyone within the office would sit here with our feet up on our desks is an utterly absurd statement and simply not true. Perhaps you would like to say you are and which property y ...
Nov 05,2018
Nov 05,2018
14
people found
this helpful
this helpful
As a landlord who used Ashton Burkinshaw (Tunbridge Wells) to manage my property I can safely advise both landlords and tenants to avoid them at all costs.
When you pay them to manage a property, you expect them to do that and keep the tenants ...
read full review
read full review
Comment on agent fees
A waste of money - it would be better to do it yourself.
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Jun 25,2017
Jun 25,2017
4
people found
this helpful
this helpful
Overall, whilst renting, I think we had a fairly standard experience.
When we were looking to rent, Ashton Burkinshaw came across as quick in correspondence, professional and competent. Their agent fees were steep.
Once in the property, we had no real issues. They were slow ...
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Comment on agent fees
Seemed steep - will be interesting to see how they fair under the new incoming legislation.
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Mar 22,2017
Mar 22,2017
4
people found
this helpful
this helpful
Very very bad people trying there hardest to mug money out of my deposit very rude people charge me aloy of money in initial stage of my tenancy and when I left the property trying hardest to take money out of my deposit and gave ...
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Comment on agent fees
Very huge fees on initial stage and still charge me large amount for wear and tear
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Aug 18,2015
Aug 18,2015
3
people found
this helpful
this helpful
We were very disappointed with Thomas, he didn't seem to engage with us in our search for a property to rent. He seemed disinterested in whether we had a roof over our head. We have taken our business elsewhere!!! We feel he would benefit from ...
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Mar 04,2015
Mar 04,2015
8
people found
this helpful
this helpful
Not normally one to leave bad reviews but prospective landlords and tenants really need to be made aware of this dishonest company. Contacted them via rightmove and viewed a property advertised at £760pm. Agent said on the day to put in an offer straight away ...
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Jun 09,2014
Jun 09,2014
6
people found
this helpful
this helpful
Dishonest ,disrespectful ,deceitful,
A truly horrendous experience from start to finish.n
So bad in fact I would never privately rent again.
Hidden fees, a one of charge of £75 because we had a dog.
A non refundable holding deposit .so decide you don't want the ...
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Jun 16,2013
Jun 16,2013
5
people found
this helpful
this helpful
Awful. Took ages to respond to communications, only responded when we turned up in person to their office and caused a fuss, maintenance slow to be carried out (if at all!), things promised that would happen before we moved in didn't and we had to ...
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Sep 25,2012
Sep 25,2012
6
people found
this helpful
this helpful
Worst agency EVER !!! They gave us 3 days notice to move out for a re-leasing. They lied about an inventory (thank God I had video camera evidence to prove otherwise). They tried to charge us 5 different fees which didn't apply! They where late paying us back ...
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What agent could do to change your mind?
Worst agency EVER !!! They gave us 3 days notice to move out for a re-leasing. They lied about an inventory (thank God I had video camera evidence to prove otherwise). They tried to charge us 5 different fees which didn't apply! They where late paying us back our deposit, they broke verbal agreements, they sent people over to view the property with out turning up themselves... oh, and they're administratively poor - They don't get back to you untll you threaten legal action and bad press.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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