Lock And Key Estate Agents

Chris Heal said about Lock And Key Estate Agents

Services : Sales( As a Vendor )Date: 29th May 2024

We were very impressed with Lock & Key from start to finish. Nigel's sales video was excellent and Julie showed great perseverance and enthusiasm during a large number of viewings on the house. They offered sound guidance at key times and the negotiation and liaison was conducted very professionally.

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5 Star Review

Julie

Nigel

By : 'Chris'
Branch : Melksham, 5 Church Street
Services : Sales( As a Vendor )
Sold price : £450000
Would you recommend ? : Yes
Postcode : BA14

Feb 7, 2024

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Chris Patrick said about Lock And Key Estate Agents

Services : Sales( As a Vendor )Date: 7th Feb 2024

I was truly impressed with Lock & Key, they did exactly what I asked of them, and nothing was too much trouble. Nigel understood the need for speed, and found buyers so quickly, within days. Julie was great, keeping the communication going in all directions, keeping everyone on board and took meter readings for me., which helped enormously. A huge thank you to them for making a difficult situation so much easier.

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By : nigel fitzgerald

Feb 7, 2024

Thank you Christine for your kind words of Lock and Key, you were a pleasure to work with, made easier with your kind patience and good humour. Best of luck and warm wishes, Nigel &...

Superb ...

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5 Star Review

Nigel

Julie

By : 'Vanessa'
Branch : Melksham, 5 Church Street
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SN12

Mar 17, 2022

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Vanessa Fiorelli said about Lock And Key Estate Agents

Services : Sales( As a Vendor )Date: 17th Mar 2022

Simply superb service from Nigel and the team. Within the space of a week of marketing our property, they had organised multiple viewings and presented numerous offers to us - all exceeding our expectations. We loved the way Nigel created a video tour of our house, and the support provided to us by Julie and Alicia was incredibly reassuring. The service hasn't stopped just because we have sold our house, Nigel and the team are working tirelessly to help us find our new home. We can't thank them enough for all of their help and support.

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I've been with lock ...

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5 Star Review

Doreen

By : 'John'
Branch : Melksham, 5 Church Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BB2

Dec 6, 2021

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John Meadowcroft said about Lock And Key Estate Agents

Services : Letting( As a Tenant )Date: 6th Dec 2021

I've been with lock and key for over a year couldn't ask for better landlords if anything needs doing the jobs are done straight away nothing is to much to ask for and Doreen is such a lovely lady I would recommend lock and key to any family members

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I've been with lock an ...

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5 Star Review

By : 'Lauren'
Branch : Melksham, 5 Church Street
Services : Letting( As a Tenant )
Rent PCM : £480
Would you recommend ? : Yes
Postcode : BB6

Nov 17, 2021

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Lauren Brooks said about Lock And Key Estate Agents

Services : Letting( As a Tenant )Date: 17th Nov 2021

I've been with lock an key almost 4 year... they are fantastic... anything you need doing they do... as fast as they can... I deal with Dee the most she's really friendly an is easy to talk to.. she even gone out her way to help me with a personal matter... I'd really recommend using lock an key!!

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Absolutely superb all ...

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5 Star Review

Nigel

By : 'Stacy'
Branch : Melksham, 5 Church Street
Services : Sales( As a Vendor )
Sold price : £360000
Would you recommend ? : Yes
Postcode : SN12

May 18, 2021

People found this helpful0

As far as we are concerned Lock & Key are simply the best, We needed to sell quick and they sold quick without any compromise on price, professionalism or marketing, the video tour provided was so impressive, If it wasn't for Lock & Key we wouldn't have been able to act so quick ... Read Full Review

Stacy Gardyj said about Lock And Key Estate Agents

Services : Sales( As a Vendor )Date: 18th May 2021

As far as we are concerned Lock & Key are simply the best, We needed to sell quick and they sold quick without any compromise on price, professionalism or marketing, the video tour provided was so impressive, If it wasn't for Lock & Key we wouldn't have been able to act so quick on another property, absolutely superb all round. Thank you for making selling an absolute pleasure, no stress required!

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Excellent- Highly ...

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5 Star Review

Julie

By : 'Fran'
Branch : Melksham, 5 Church Street
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SN12

Apr 26, 2021

People found this helpful0

“A HUGE thank you Lock & Key estate agents in Melksham! We have received a first-class service that is truly impressive, a highly motivated and knowledgeable team, always professional, and friendly. We would like to express our greatest appreciation to both Nigel and Julie for ... Read Full Review

Fran Ainger said about Lock And Key Estate Agents

Services : Sales( As a Buyer )Date: 26th Apr 2021

“A HUGE thank you Lock & Key estate agents in Melksham! We have received a first-class service that is truly impressive, a highly motivated and knowledgeable team, always professional, and friendly. We would like to express our greatest appreciation to both Nigel and Julie for all their kindness and support, putting our minds at ease and adding an extra dollop of good humour when we needed it. Thank you. Mrs Ainger, Melksham April 2021

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Rude and ...

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1 Star Review

Nige

Nigel

By : 'Clive'
Branch : Melksham, 5 Church Street
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : SN12

Apr 25, 2021

People found this helpful1

A very short call to enquire about a property for sale was answered by Nigel and handled very poorly indeed. A very rude and abrupt individual who's approach to a busy situation was handled with aggression and threats. I would not use this estate agent and I will be in touch with the owners of ... Read Full Review

Comments (4)

Clive Fiddes said about Lock And Key Estate Agents

Services : Sales( Prospective Vendor/Buyer )Date: 25th Apr 2021

A very short call to enquire about a property for sale was answered by Nigel and handled very poorly indeed. A very rude and abrupt individual who's approach to a busy situation was handled with aggression and threats. I would not use this estate agent and I will be in touch with the owners of the property that is for sale and will be informing them of what happened as well.
Stay well clear

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By : Nigel Fitzgerald

Apr 26, 2021

View all comments (4)

We do not accept this and neither do our clients who backed our decision. Unfortunately for us this gentleman tried to get access to a property which we politely said could not happen on that said...

Nigel is a lovely chap who ...

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5 Star Review

Nigel

By : 'Michael'
Branch : Melksham, 5 Church Street
Services : Sales( As a Vendor )
Sold price : £350000
Would you recommend ? : Yes
Postcode : SN12

Apr 11, 2021

People found this helpful0

Nigel is a lovely chap who 'knows his onions' - the video he produced was not full of jargon and his passion came through via the enthusiastic narration. His pricing advice was also spot on and we secured a full asking price offer within 24hrs of going live on the web - what more can you ... Read Full Review

Michael Keene said about Lock And Key Estate Agents

Services : Sales( As a Vendor )Date: 11th Apr 2021

Nigel is a lovely chap who 'knows his onions' - the video he produced was not full of jargon and his passion came through via the enthusiastic narration. His pricing advice was also spot on and we secured a full asking price offer within 24hrs of going live on the web - what more can you ask really? We are very pleased with our experience, which has made other agents we have used previously now appear lacklustre and would happily recommend L&K to any prospective vendor.

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By : Nigel Fitzgerald

Apr 12, 2021

Dear Michael. Thank you for your lovely words. It means a lot to us all knowing we have delighted clients, and we love it more when our clients feel part of something positive. It made it so much...

Highly ...

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5 Star Review

Nigel

Julie

By : 'Melanie'
Branch : Melksham, 5 Church Street
Services : Sales( As a Vendor )
Sold price : £181000
Would you recommend ? : Yes
Postcode : SN12

Mar 6, 2021

People found this helpful0

Lock & Key, Melksham have been fantastic. I’ve had exceptional service on the sale of my house taking into account the difficult time with viewings taking place during lockdown, nothing was too much trouble. Nigel has been professional and friendly and unfailingly helpful and ... Read Full Review

Melanie said about Lock And Key Estate Agents

Services : Sales( As a Vendor )Date: 6th Mar 2021

Lock & Key, Melksham have been fantastic. I’ve had exceptional service on the sale of my house taking into account the difficult time with viewings taking place during lockdown, nothing was too much trouble. Nigel has been professional and friendly and unfailingly helpful and cheerful. I’d like to thank Julie too for her great customer service. Thank you both for your help, you’ve been brilliant. It’s safe to say that when I do move again, lock & Key will be the first people I speak too.

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Fantastic service provided by ...

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5 Star Review

Nigel

By : 'A'
Branch : Melksham, 5 Church Street
Services : Sales( As a Vendor )
Sold price : £185000
Would you recommend ? : Yes
Postcode : SN12

Mar 4, 2021

People found this helpful1

Fantastic service provided by Nigel and the team at Lock and Key In Melksham who went above and beyond in dealing with the marketing and sale of my property. Very professional business who offer sound advice and achieved a positive outcome. I’d highly recommend if you are looking to ... Read Full Review

A Main said about Lock And Key Estate Agents

Services : Sales( As a Vendor )Date: 4th Mar 2021

Fantastic service provided by Nigel and the team at Lock and Key In Melksham who went above and beyond in dealing with the marketing and sale of my property. Very professional business who offer sound advice and achieved a positive outcome. I’d highly recommend if you are looking to sell

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Great estate ...

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5 Star Review

Nige

By : 'Mrs'
Branch : Melksham, 5 Church Street
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SN12

Jul 3, 2018

People found this helpful1

I instructed Lock & Key after a disappointing start in selling my house through another agent. From the get-go Nigel was exceedingly helpful, advisory and positive about selling my house and I did not hesitate in signing a contract with Lock & Key. Things moved swiftly from that point, my ... Read Full Review

Comments on Agent Fees

Excellent

Mrs Holmes said about Lock And Key Estate Agents

Services : Sales( As a Vendor )Date: 3rd Jul 2018

I instructed Lock & Key after a disappointing start in selling my house through another agent. From the get-go Nigel was exceedingly helpful, advisory and positive about selling my house and I did not hesitate in signing a contract with Lock & Key. Things moved swiftly from that point, my house was online within 24 hours and I had viewings within days. Feedback and logical advice were on tap, however the thing that makes this company different is their pro-activeness in selling houses. Nigel and his team work extremely hard to ensure a sale, thinking ahead, calling prospects, caring about their clients and following up on viewings in a timely way, and isn't that we all want when we appoint an Estate Agent? But beyond the functional stuff, I can honestly say I've received a 1-1 customer service that has beaten everyone else, and this is my 20th move! Thanks guys, you really do care, it makes a big difference. I highly recommend using Lock & Key.

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We have used Lock and Key in ...

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5 Star Review

Nige

By : 'Grant'
Branch : Melksham, 5 Church Street
Services : Sales( As a Vendor )
Sold price : £155000
Would you recommend ? : Yes
Postcode : SN12

Oct 31, 2017

People found this helpful1

We have used Lock and Key in Melksham for the past 6 years. We have rented, purchased and now sold a property with them. The service and support over the years has been outstanding. Nigel was very supportive with our house situation and has sold out property within a week of being on the market. It ... Read Full Review

Comments on Agent Fees

Great company always happy to help whatever you need, the support its great the sale process is surprisingly simple and the advise is professional.

Grant Baxter said about Lock And Key Estate Agents

Services : Sales( As a Vendor )Date: 31st Oct 2017

We have used Lock and Key in Melksham for the past 6 years. We have rented, purchased and now sold a property with them. The service and support over the years has been outstanding. Nigel was very supportive with our house situation and has sold out property within a week of being on the market. It has been simple and stress free.

I can highly recommend Lock and Key for any property related needs, with the highly professional and caring team, you will not be disappointed. You are always updated and kept in the loop. Can't thank them enough, top job!

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1 Star Review

By : 'Mark'
Branch : Melksham, 5 Church Street
Services : Sales( As a Buyer )
Sold price : £155500
Would you recommend ? : No
Postcode : SN12

Oct 30, 2017

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Mark said about Lock And Key Estate Agents

Services : Sales( As a Buyer )Date: 30th Oct 2017

I can't say that I would recommend this agent, my first issue came when I was viewing, I looked at 2 properties in the morning and that afternoon called to make an offer to be told that the property had been sold that I wanted to offer on, before looking to get any feedback from myself or seeing if I would like to offer more.

I did agree on a different property, and on a second viewing arranged, the viewing lady did not turn up, after 15 minutes of waiting outside I called the office where she answered and told me she thought the viewing was at 10:30am not 10am, after checking the diary she confirmed it was in there for 10am.

Between making the offer and completion I was not contacted or updated once on the progress

On the day of completion they left me a message to state I could collect the keys and to call to when I would be over, I called back an hour later and there was no answer, I drove over from Swindon to get to the office and find the sign saying Open, the A boards outside, the lights on but the door locked, I stood outside for an hour waiting, after an hour (I know this as I had to get a new parking ticket) they came back telling me that they had 2 staff off sick and they were all out doing viewing, this I understand, what annoyed me was no message on the door stating when they would be shut or a phone message telling me not to come between certain times.

One positive was that when I got to the property and found it still to be full of furniture that they did get hold of the vendor and solicitors stating that it was not acceptable, and gave me the contact details of the vendor from which I have been able to arrange getting some money towards clearing the property.

Overall my feeling are that it was not a great experience

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Dear Nigel, & team. We ...

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5 Star Review

By : 'Mrs'
Branch : Melksham, 5 Church Street
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SN15

Oct 28, 2017

People found this helpful1

Dear Nigel, & team. We wanted to say what a pleasure it was selling our house through Lock & Key. Even when things went bumpy along the way when the buyers solicitors were not always helpful, we had you guys backing us all the way and were always at hand to ease the sale through. We would ... Read Full Review

Comments on Agent Fees

Good

Mrs Bishop said about Lock And Key Estate Agents

Services : Sales( As a Vendor )Date: 28th Oct 2017

Dear Nigel, & team.
We wanted to say what a pleasure it was selling our house through Lock & Key. Even when things went bumpy along the way when the buyers solicitors were not always helpful, we had you guys backing us all the way and were always at hand to ease the sale through. We would highly recommend Lock &Key to anyone looking to sell their property.
Thank you. Mrs Bishop.

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Dear Nigel & Team, Just ...

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5 Star Review

Nige

Nigel

By : 'OJGee'
Branch : Melksham, 5 Church Street
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SN12

Oct 25, 2017

People found this helpful1

Dear Nigel & Team, Just a quick note to say thank you for making the whole sale & purchase process so easy for us. Your advice was invaluable and the team were excellent at keeping me informed of any feedback and viewing requests. I also really appreciated Mandy's help with the ... Read Full Review

Comments on Agent Fees

Very reasonable, no different to online only prices.

OJGee said about Lock And Key Estate Agents

Services : Sales( As a Vendor )Date: 25th Oct 2017

Dear Nigel & Team,

Just a quick note to say thank you for making the whole sale & purchase process so easy for us. Your advice was invaluable and the team were excellent at keeping me informed of any feedback and viewing requests. I also really appreciated Mandy's help with the viewings, she made both the viewers and ourselves feel relaxed and able to enjoy the interest in our property rather than worry about the process. I wouldn't hesitate to recommend you to anyone.

Many thanks

Oliver & Lucy, Speedwell Close, Melksham
October 2017

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What a great service from ...

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5 Star Review

By : 'Miranda'
Branch : Melksham, 5 Church Street
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SN15

Oct 25, 2017

People found this helpful1

What a great service from Lock and Key, from the very beginning we were always kept informed and updated regularly. Nothing was too much trouble and they were always there to advise us through the sale of our property. We highly recommend Lock and Key to anyone looking to sell their ... Read Full Review

Miranda said about Lock And Key Estate Agents

Services : Sales( As a Vendor )Date: 25th Oct 2017

What a great service from Lock and Key, from the very beginning we were always kept informed and updated regularly.
Nothing was too much trouble and they were always there to advise us through the sale of our property.
We highly recommend Lock and Key to anyone looking to sell their property.
Mrs Kelsey

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I was very impressed with the ...

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5 Star Review

By : 'Cloudnine'
Branch : Melksham, 5 Church Street
Services : Sales( As a Vendor )
Sold price : £350000
Would you recommend ? : Yes
Postcode : SN12

Sep 27, 2017

People found this helpful1

I was very impressed with the friendly and professional service I received from Nigel and the team at Lock and Key when selling my home. They all kept me updated throughout the process and went beyond what I expected from an agent. I would happily recommend Lock and Key to anyone who is considering ... Read Full Review

Cloudnine said about Lock And Key Estate Agents

Services : Sales( As a Vendor )Date: 27th Sep 2017

I was very impressed with the friendly and professional service I received from Nigel and the team at Lock and Key when selling my home. They all kept me updated throughout the process and went beyond what I expected from an agent. I would happily recommend Lock and Key to anyone who is considering selling and will certainly use them again in the future.

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I had an absolutely awful ...

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1 Star Review

By : 'AFuller'
Branch : Melksham, 5 Church Street
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : SN12

Feb 8, 2014

People found this helpful9

I had an absolutely awful experience with this estate agency firm from start to finish. *The property 'expert' was half an hour late arriving for my valuation. He then spoke at me for half an hour telling me his company was the better choice and they done 'far more' than the other agents in ... Read Full Review

AFuller said about Lock And Key Estate Agents

Services : Sales( Prospective Vendor/Buyer )Date: 8th Feb 2014

I had an absolutely awful experience with this estate agency firm from start to finish.

*The property 'expert' was half an hour late arriving for my valuation. He then spoke at me for half an hour telling me his company was the better choice and they done 'far more' than the other agents in the town to get me moving. I very naively went on the market with this company without doing any research on the other companies in the town.

I had to chase Lock & Key after 3 weeks having heard nothing from them. I got through to a young lady who explained the market was very slow and that I should reduce my price. I found this an astonishing first conversation with someone who had not even seen my property. I refused her 'suggestion' and another two weeks went by before I finally got a phone call for two viewings. Fantastic. The staff were however too 'busy' to accompany the viewings and would I mind showing the viewers around. Reluctantly I said yes (I'm no spring chicken). The first viewer didn't turn up and the second viewer told me that this was not what he was looking for but Lock & Key told him to look around anyway. What a waste of my time.

After three months on the market with no more viewings (just the one) I ended my contract. I went on the market with another agent in the town and had an offer on my property within two weeks.

I had a dreadful experience and shall not ever use them to buy or sell due to their complete incompetence.

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By : Lock and Ley

Oct 2, 2017

Unfortunately this is a fake review. This happens when (usually) other agents want to try and make a leading agent look bad. We can categorically assure you this a fake review and is nothing more...

We were rented a property ...

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1 Star Review

By : 'Fearless'
Branch : Melksham, 5 Church Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SN12

Sep 25, 2013

People found this helpful4

We were rented a property that had serious underlying damp problems, shower leakage problems and a blockage to the drains that was placed on us to get sorted. The service was slow, unprofessional and very poor with a highly deceptive level of lies. On checking out we were slapped with a bill of ... Read Full Review

Fearless in the face of danger said about Lock And Key Estate Agents

Services : Letting( As a Tenant )Date: 25th Sep 2013

We were rented a property that had serious underlying damp problems, shower leakage problems and a blockage to the drains that was placed on us to get sorted. The service was slow, unprofessional and very poor with a highly deceptive level of lies. On checking out we were slapped with a bill of nearly 1200 pounds for items that were not even notified on the inventory, cleaning bills and alleged damages to the property. We have resolved to take the matter to court as we believe such rogues should not be allowed to get away with bullying of this sort.
I would recommend that you keep clear of this firm.
If anyone else has had this same issue please note I am open to get more stories in order to expose the shambles.

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By : dont have one

Oct 21, 2013