93% sales valuation accuracy
93% sales fee satisfaction
Oct 30,2017
Oct 30,2017
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I can't say that I would recommend this agent, my first issue came when I was viewing, I looked at 2 properties in the morning and that afternoon called to make an offer to be told that the property had been sold that I wanted to offer on, before looking to get any feedback from myself or seeing if I would like to offer more.
I did agree on a different property, and on a second viewing arranged, the viewing lady did not turn up, after 15 minutes of waiting outside I called the office where she answered and told me she thought the viewing was at 10:30am not 10am, after checking the diary she confirmed it was in there for 10am.
Between making the offer and completion I was not contacted or updated once on the progress
On the day of completion they left me a message to state I could collect the keys and to call to when I would be over, I called back an hour later and there was no answer, I drove over from Swindon to get to the office and find the sign saying Open, the A boards outside, the lights on but the door locked, I stood outside for an hour waiting, after an hour (I know this as I had to get a new parking ticket) they came back telling me that they had 2 staff off sick and they were all out doing viewing, this I understand, what annoyed me was no message on the door stating when they would be shut or a phone message telling me not to come between certain times.
One positive was that when I got to the property and found it still to be full of furniture that they did get hold of the vendor and solicitors stating that it was not acceptable, and gave me the contact details of the vendor from which I have been able to arrange getting some money towards clearing the property.
Overall my feeling are that it was not a great experience
I did agree on a different property, and on a second viewing arranged, the viewing lady did not turn up, after 15 minutes of waiting outside I called the office where she answered and told me she thought the viewing was at 10:30am not 10am, after checking the diary she confirmed it was in there for 10am.
Between making the offer and completion I was not contacted or updated once on the progress
On the day of completion they left me a message to state I could collect the keys and to call to when I would be over, I called back an hour later and there was no answer, I drove over from Swindon to get to the office and find the sign saying Open, the A boards outside, the lights on but the door locked, I stood outside for an hour waiting, after an hour (I know this as I had to get a new parking ticket) they came back telling me that they had 2 staff off sick and they were all out doing viewing, this I understand, what annoyed me was no message on the door stating when they would be shut or a phone message telling me not to come between certain times.
One positive was that when I got to the property and found it still to be full of furniture that they did get hold of the vendor and solicitors stating that it was not acceptable, and gave me the contact details of the vendor from which I have been able to arrange getting some money towards clearing the property.
Overall my feeling are that it was not a great experience
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Latest Reviews
30th May 2024
reviewed by 'Chris'
7th Feb 2024
reviewed by 'Chris'
17th Mar 2022
reviewed by 'Vanessa Fiorelli'
6th Dec 2021
reviewed by 'John'
17th Nov 2021
reviewed by 'Lauren Brooks'
19th May 2021
reviewed by 'Stacy Gardyj'
Opening Hours
Address
Lock And Key Estate Agents
5 Church Street
Melksham
Wiltshire
SN12 6LS
01225 707 342
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 93% | 93% | £155,000 | £450,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 2 | 1 | 13 | 0 | 1 | 1 | 0 | 2 |
Areas covered
- SN12
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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May 30,2024
May 30,2024
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We were very impressed with Lock & Key from start to finish. Nigel's sales video was excellent and Julie showed great perseverance and enthusiasm during a large number of viewings on the house. They offered sound guidance at key times and the negotiation and liaison was ...
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Feb 07,2024
Feb 07,2024
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I was truly impressed with Lock & Key, they did exactly what I asked of them, and nothing was too much trouble. Nigel understood the need for speed, and found buyers so quickly, within days. Julie was great, keeping the communication going in all directions, keeping ...
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Feb 07, 2024
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Thank you Christine for your kind words of Lock and Key, you were a pleasure to work with, made easier with your kind patience and good humour. Best of luck and warm wishes, Nigel & team. ...
Mar 17,2022
Mar 17,2022
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Simply superb service from Nigel and the team. Within the space of a week of marketing our property, they had organised multiple viewings and presented numerous offers to us - all exceeding our expectations. We loved the way Nigel created a video tour of our ...
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Dec 06,2021
Dec 06,2021
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I've been with lock and key for over a year couldn't ask for better landlords if anything needs doing the jobs are done straight away nothing is to much to ask for and Doreen is such a lovely lady I would recommend lock and key ...
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Nov 17,2021
Nov 17,2021
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I've been with lock an key almost 4 year... they are fantastic... anything you need doing they do... as fast as they can... I deal with Dee the most she's really friendly an is easy to talk to.. she even gone out her way to help ...
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May 19,2021
May 19,2021
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As far as we are concerned Lock & Key are simply the best, We needed to sell quick and they sold quick without any compromise on price, professionalism or marketing, the video tour provided was so impressive, If it wasn't for Lock & Key we wouldn't have ...
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Apr 27,2021
Apr 27,2021
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“A HUGE thank you Lock & Key estate agents in Melksham! We have received a first-class service that is truly impressive, a highly motivated and knowledgeable team, always professional, and friendly. We would like to express our greatest appreciation to both Nigel and Julie for all ...
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Apr 26,2021
Apr 26,2021
1
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A very short call to enquire about a property for sale was answered by Nigel and handled very poorly indeed. A very rude and abrupt individual who's approach to a busy situation was handled with aggression and threats. I would not use this estate agent ...
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Dec 15, 2021
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This Nigel is simply an * as far as I am concerned ...
Apr 12,2021
Apr 12,2021
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Nigel is a lovely chap who 'knows his onions' - the video he produced was not full of jargon and his passion came through via the enthusiastic narration. His pricing advice was also spot on and we secured a full asking price offer within 24hrs ...
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Apr 12, 2021
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Dear Michael. Thank you for your lovely words. It means a lot to us all knowing we have delighted clients, and we love it more when our clients feel part of something positive. It made it so much easier for me the way your presented your home - a truly delightful one to sell, and one I thoroughly enjoyed. Thank you again. Nigel ...
Mar 06,2021
Mar 06,2021
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Lock & Key, Melksham have been fantastic. I’ve had exceptional service on the sale of my house taking into account the difficult time with viewings taking place during lockdown, nothing was too much trouble. Nigel has been professional and friendly and unfailingly helpful and cheerful. ...
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Mar 04,2021
Mar 04,2021
1
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Fantastic service provided by Nigel and the team at Lock and Key In Melksham who went above and beyond in dealing with the marketing and sale of my property. Very professional business who offer sound advice and achieved a positive outcome. I’d highly recommend ...
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Jul 04,2018
Jul 04,2018
1
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I instructed Lock & Key after a disappointing start in selling my house through another agent. From the get-go Nigel was exceedingly helpful, advisory and positive about selling my house and I did not hesitate in signing a contract with Lock & Key. Things moved swiftly from ...
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Comment on agent fees
Excellent
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Oct 31,2017
Oct 31,2017
1
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We have used Lock and Key in Melksham for the past 6 years. We have rented, purchased and now sold a property with them. The service and support over the years has been outstanding. Nigel was very supportive with our house situation and has sold out ...
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Comment on agent fees
Great company always happy to help whatever you need, the support its great the sale process is surprisingly simple and the advise is professional.
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Oct 30,2017
Oct 30,2017
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I can't say that I would recommend this agent, my first issue came when I was viewing, I looked at 2 properties in the morning and that afternoon called to make an offer to be told that the property had been sold that I wanted to ...
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Oct 29,2017
Oct 29,2017
1
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Dear Nigel, & team.
We wanted to say what a pleasure it was selling our house through Lock & Key. Even when things went bumpy along the way when the buyers solicitors were not always helpful, we had you guys backing us all the way and were ...
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Comment on agent fees
Good
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Oct 26,2017
Oct 26,2017
1
people found
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What a great service from Lock and Key, from the very beginning we were always kept informed and updated regularly.
Nothing was too much trouble and they were always there to advise us through the sale of our property.
We highly recommend Lock and Key ...
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Oct 26,2017
Oct 26,2017
1
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Dear Nigel & Team,
Just a quick note to say thank you for making the whole sale & purchase process so easy for us. Your advice was invaluable and the team were excellent at keeping me informed of any feedback and viewing requests. I also really appreciated ...
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Comment on agent fees
Very reasonable, no different to online only prices.
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Sep 28,2017
Sep 28,2017
1
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I was very impressed with the friendly and professional service I received from Nigel and the team at Lock and Key when selling my home. They all kept me updated throughout the process and went beyond what I expected from an agent. I would happily ...
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Feb 08,2014
Feb 08,2014
9
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I had an absolutely awful experience with this estate agency firm from start to finish.
*The property 'expert' was half an hour late arriving for my valuation. He then spoke at me for half an hour telling me his company was the better choice and ...
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Sep 26,2013
Sep 26,2013
4
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We were rented a property that had serious underlying damp problems, shower leakage problems and a blockage to the drains that was placed on us to get sorted. The service was slow, unprofessional and very poor with a highly deceptive level of lies. On checking ...
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Oct 21, 2013
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Although all efforts were made to help these tenants where we have them thanking us for all our efforts. As they were not easy tenants the husband had to be rerported to the police due to threatening behaviour. They made it extremley difficult for the owner and agent right through the procees where now unfortunately the landlord/owner is in dispute with these tenants over the deposit. ...
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Last updated at 5:16 PM 19/10/2022 by nigel fitzgerald
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