Lock And Key Estate Agents
4.2/5, 20 reviews
80% recommended
93% sales valuation accuracy
93% sales fee satisfaction
A Warm welcome to Lock and Key estate agents in MelkshamLock & Key independent estate agents was founded in 2006, by CEO Nigel Fitzgerald and is Melksham's leading independent Estate Agent, specialising in residential sales, land and new homes.I decided to create a revolutionary estate agency business, starting from scratch, avoiding ... show more A Warm welcome to Lock and Key estate agents in Melksham

Lock & Key independent estate agents was founded in 2006, by CEO Nigel Fitzgerald and is Melksham's leading independent Estate Agent, specialising in residential sales, land and new homes.

I decided to create a revolutionary estate agency business, starting from scratch, avoiding all the legacy issues of a traditional estate agency business; it was time to develop a brand new service around the needs of busy people in the 21st century, without compromising on the dedication to customer care and service that people expected.

Using the latest developments in technology, I soon realised there was a more convenient way for our customers to interact with us without losing the human touch. That is why at Lock & Key we staff our business with the brightest people in the industry and empower our 'local property experts', to put the needs of our customers first.

By building our business on the quality of service in the most reliable way possible, we are changing people's property habits with the wonderful convenience of being able to get the service you should expect, when you want it.

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Latest Reviews

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30th May 2024
reviewed by 'Chris'
“We were very impressed with Lock & Key from start to finish. Nigel's sales video was excellent and Julie showed great ......”
7th Feb 2024
reviewed by 'Chris'
“I was truly impressed with Lock & Key, they did exactly what I asked of them, and nothing was too much ......”
17th Mar 2022
reviewed by 'Vanessa Fiorelli'
“Simply superb service from Nigel and the team. Within the space of a week of marketing our property, they had ......”
6th Dec 2021
reviewed by 'John'
“I've been with lock and key for over a year couldn't ask for better landlords if anything needs doing the ......”
17th Nov 2021
reviewed by 'Lauren Brooks'
“I've been with lock an key almost 4 year... they are fantastic... anything you need doing they do... as fast as ......”
19th May 2021
reviewed by 'Stacy Gardyj'
“As far as we are concerned Lock & Key are simply the best, We needed to sell quick and they sold ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 93% 93% £155,000 £450,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 2 1 13 0 1 1 0 2
Areas covered
  • SN12
Address

5 Church Street
Melksham
Wiltshire
SN12 6LS
01225 707 342

update staff | update details

Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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“Hose sale...”

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May 30,2024
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Julie
By: 'Chris'
May 30,2024
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We were very impressed with Lock & Key from start to finish. Nigel's sales video was excellent and Julie showed great perseverance and enthusiasm during a large number of viewings on the house. They offered sound guidance at key times and the negotiation and liaison was ...
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“I was truly impressed with Lock & Key, they d......”

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Feb 07,2024
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Julie
By: 'Chris'
Feb 07,2024
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I was truly impressed with Lock & Key, they did exactly what I asked of them, and nothing was too much trouble. Nigel understood the need for speed, and found buyers so quickly, within days. Julie was great, keeping the communication going in all directions, keeping ...
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By: nigel fitzgerald
Feb 07, 2024
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Thank you Christine for your kind words of Lock and Key, you were a pleasure to work with, made easier with your kind patience and good humour. Best of luck and warm wishes, Nigel & team. ...

“Superb...”

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Mar 17,2022
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Nigel
By: 'Vanessa Fiorelli'
Mar 17,2022
0 people found
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Simply superb service from Nigel and the team. Within the space of a week of marketing our property, they had organised multiple viewings and presented numerous offers to us - all exceeding our expectations. We loved the way Nigel created a video tour of our ...
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“I've been with lock and key for over a year ......”

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Dec 06,2021
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Doreen
By: 'John'
Dec 06,2021
0 people found
this helpful
I've been with lock and key for over a year couldn't ask for better landlords if anything needs doing the jobs are done straight away nothing is to much to ask for and Doreen is such a lovely lady I would recommend lock and key ...
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“I've been with lock an key almost 4 year... t......”

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Nov 17,2021
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By: 'Lauren Brooks'
Nov 17,2021
0 people found
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I've been with lock an key almost 4 year... they are fantastic... anything you need doing they do... as fast as they can... I deal with Dee the most she's really friendly an is easy to talk to.. she even gone out her way to help ...
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“Absolutely superb all round!...”

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May 19,2021
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Nigel
By: 'Stacy Gardyj'
May 19,2021
0 people found
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As far as we are concerned Lock & Key are simply the best, We needed to sell quick and they sold quick without any compromise on price, professionalism or marketing, the video tour provided was so impressive, If it wasn't for Lock & Key we wouldn't have ...
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“Excellent- Highly recommended...”

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Apr 27,2021
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Julie
By: 'Fran'
Apr 27,2021
0 people found
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“A HUGE thank you Lock & Key estate agents in Melksham! We have received a first-class service that is truly impressive, a highly motivated and knowledgeable team, always professional, and friendly. We would like to express our greatest appreciation to both Nigel and Julie for all ...
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“Rude and abrupt!...”

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Apr 26,2021
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Nige
By: 'Clive'
Apr 26,2021
1 people found
this helpful
A very short call to enquire about a property for sale was answered by Nigel and handled very poorly indeed. A very rude and abrupt individual who's approach to a busy situation was handled with aggression and threats. I would not use this estate agent ...
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By: Ripper
Dec 15, 2021
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This Nigel is simply an * as far as I am concerned ...

“Nigel is a lovely chap who 'knows his onions'......”

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Apr 12,2021
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Nigel
By: 'Michael'
Apr 12,2021
0 people found
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Nigel is a lovely chap who 'knows his onions' - the video he produced was not full of jargon and his passion came through via the enthusiastic narration. His pricing advice was also spot on and we secured a full asking price offer within 24hrs ...
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By: Nigel Fitzgerald
Apr 12, 2021
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Dear Michael. Thank you for your lovely words. It means a lot to us all knowing we have delighted clients, and we love it more when our clients feel part of something positive. It made it so much easier for me the way your presented your home - a truly delightful one to sell, and one I thoroughly enjoyed. Thank you again. Nigel ...

“Highly recommended...”

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Mar 06,2021
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Nigel
By: 'Melanie'
Mar 06,2021
0 people found
this helpful
Lock & Key, Melksham have been fantastic. I’ve had exceptional service on the sale of my house taking into account the difficult time with viewings taking place during lockdown, nothing was too much trouble. Nigel has been professional and friendly and unfailingly helpful and cheerful. ...
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“Fantastic service provided by Nigel and the t......”

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Mar 04,2021
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Nigel
By: 'A Main'
Mar 04,2021
1 people found
this helpful
Fantastic service provided by Nigel and the team at Lock and Key In Melksham who went above and beyond in dealing with the marketing and sale of my property. Very professional business who offer sound advice and achieved a positive outcome. I’d highly recommend ...
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“Great estate agent...”

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Jul 04,2018
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Nige
By: 'Mrs'
Jul 04,2018
1 people found
this helpful
I instructed Lock & Key after a disappointing start in selling my house through another agent. From the get-go Nigel was exceedingly helpful, advisory and positive about selling my house and I did not hesitate in signing a contract with Lock & Key. Things moved swiftly from ...
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Comment on agent fees
Excellent
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“We have used Lock and Key in Melksham for the ......”

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Oct 31,2017
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Nige
By: 'Grant'
Oct 31,2017
1 people found
this helpful
We have used Lock and Key in Melksham for the past 6 years. We have rented, purchased and now sold a property with them. The service and support over the years has been outstanding. Nigel was very supportive with our house situation and has sold out ...
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Great company always happy to help whatever you need, the support its great the sale process is surprisingly simple and the advise is professional.
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“I can't say that I would recommend this agent, my ......”

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Oct 30,2017
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By: 'Mark'
Oct 30,2017
0 people found
this helpful
I can't say that I would recommend this agent, my first issue came when I was viewing, I looked at 2 properties in the morning and that afternoon called to make an offer to be told that the property had been sold that I wanted to ...
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“Dear Nigel, & team.We wanted to say what a pleasure ......”

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Oct 29,2017
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By: 'Mrs'
Oct 29,2017
1 people found
this helpful
Dear Nigel, & team. We wanted to say what a pleasure it was selling our house through Lock & Key. Even when things went bumpy along the way when the buyers solicitors were not always helpful, we had you guys backing us all the way and were ...
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Comment on agent fees
Good
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“What a great service from Lock and Key, from the ......”

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Oct 26,2017
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By: 'Miranda'
Oct 26,2017
1 people found
this helpful
What a great service from Lock and Key, from the very beginning we were always kept informed and updated regularly. Nothing was too much trouble and they were always there to advise us through the sale of our property. We highly recommend Lock and Key ...
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“Dear Nigel & Team,Just a quick note to say thank ......”

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Oct 26,2017
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Nige
By: 'OJGee'
Oct 26,2017
1 people found
this helpful
Dear Nigel & Team, Just a quick note to say thank you for making the whole sale & purchase process so easy for us. Your advice was invaluable and the team were excellent at keeping me informed of any feedback and viewing requests. I also really appreciated ...
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Comment on agent fees
Very reasonable, no different to online only prices.
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“I was very impressed with the friendly and professional service ......”

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Sep 28,2017
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By: 'Cloudnine'
Sep 28,2017
1 people found
this helpful
I was very impressed with the friendly and professional service I received from Nigel and the team at Lock and Key when selling my home. They all kept me updated throughout the process and went beyond what I expected from an agent. I would happily ...
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“I had an absolutely awful experience with this estate agency ......”

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Feb 08,2014
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By: 'AFuller'
Feb 08,2014
9 people found
this helpful
I had an absolutely awful experience with this estate agency firm from start to finish. *The property 'expert' was half an hour late arriving for my valuation. He then spoke at me for half an hour telling me his company was the better choice and ...
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“We were rented a property that had serious underlying damp ......”

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Sep 26,2013
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By: 'Fearless'
Sep 26,2013
4 people found
this helpful
We were rented a property that had serious underlying damp problems, shower leakage problems and a blockage to the drains that was placed on us to get sorted. The service was slow, unprofessional and very poor with a highly deceptive level of lies. On checking ...
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By: dont have one
Oct 21, 2013
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Although all efforts were made to help these tenants where we have them thanking us for all our efforts. As they were not easy tenants the husband had to be rerported to the police due to threatening behaviour. They made it extremley difficult for the owner and agent right through the procees where now unfortunately the landlord/owner is in dispute with these tenants over the deposit. ...

Vendor Fees

1%

Landlord Fees

n/a

Tenant Fees

n/a
Last updated at 19/10/2022, 6:16 PM by nigel fitzgerald
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

In writing.
Last updated at 5:16 PM 19/10/2022 by nigel fitzgerald

Awards won by Lock And Key Estate Agents

Regional Awards won by Lock And Key Estate Agents

Individual Branch Awards

Melksham, SN12


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