0% sales valuation accuracy
75% sales fee satisfaction
67% lettings valuation accuracy
50% lettings fee satisfaction
Oct 02,2017
Oct 02,2017
8
people found
this helpful
this helpful
Where to start. I never write a review, however after 6 months on a JLL managed premium property - I'm shocked. Initial contacts with the lettings negotiator was satisfying. Once the offer has ben given it was a complete nightmare. Contractual part took ages. Informations haven't been given. Communication = 0.
Moved in: No heating. No hot water. No help at all over the weekend nor the first 2 days. Reason, the property is under warranty and the emergency ppl. have been told NOT to help or answer questions at all.
After we also had to handle a list of uncountable issues with the apartment itself and no-one felt really responsible to manage them we given notice and the nightmare continued. Short notice viewing. 4-5 viewings a week. All ok as we are reasonable. However, allowing a for me unknown 3rd party agent to gain access to the property without my knowledge 2 times including the fact that I've been in the flat once and those people just opened the apartment door is just horrible.
But the best at the end. We moved in the middle of the month to draw a line even if we had to pay the rest of the month. So we get asked if we maybe could vacate 2 days after our departure so that a new tenant could move in. Agreeing in principle and asking for basics like contract amendments etc left unanswered. 5 times chasing for that - nothing. What they did than? They just gained access (without knowledge and authorisation) for a tenancy end clean (which I haven't arranged) and having a inventory clark lined up. Legal compliance? Taking care about tenants - the customers? Being open and spot on? Even after speaking to the Lettings Director no word of an honest sorry or an attempt to sort anything out.
Deposit return within 10 days? No. Legal compliance? No.
Answers on questions re deposit and overpaid rental? Wishi washi.
Client commitment? Maybe to Landlords.
As still nothing is sorted we consider legal proceedings. As that is just shocking.
Moved in: No heating. No hot water. No help at all over the weekend nor the first 2 days. Reason, the property is under warranty and the emergency ppl. have been told NOT to help or answer questions at all.
After we also had to handle a list of uncountable issues with the apartment itself and no-one felt really responsible to manage them we given notice and the nightmare continued. Short notice viewing. 4-5 viewings a week. All ok as we are reasonable. However, allowing a for me unknown 3rd party agent to gain access to the property without my knowledge 2 times including the fact that I've been in the flat once and those people just opened the apartment door is just horrible.
But the best at the end. We moved in the middle of the month to draw a line even if we had to pay the rest of the month. So we get asked if we maybe could vacate 2 days after our departure so that a new tenant could move in. Agreeing in principle and asking for basics like contract amendments etc left unanswered. 5 times chasing for that - nothing. What they did than? They just gained access (without knowledge and authorisation) for a tenancy end clean (which I haven't arranged) and having a inventory clark lined up. Legal compliance? Taking care about tenants - the customers? Being open and spot on? Even after speaking to the Lettings Director no word of an honest sorry or an attempt to sort anything out.
Deposit return within 10 days? No. Legal compliance? No.
Answers on questions re deposit and overpaid rental? Wishi washi.
Client commitment? Maybe to Landlords.
As still nothing is sorted we consider legal proceedings. As that is just shocking.
Comment on agent fees
No relation in value to money.
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Dec 15, 2020
Did you dispute the deposit deductions with your deposit scheme? How did it turn out? I am going through the same troubles with them now trying to get my deposit back. They are trying to deduct thousands for fraudulent and nonexistent claims. Jan 04, 2018
Hello 'AB',I work for JLL and I am disappointed to read your comments and would like to try to help.
Your review does not reflect our usual standard of service and customer satisfaction and I would be pleased to look into the issues you have raised.
Please contact me to discuss further.
Emma Deeny
[email protected]
07841860973
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Opening Hours
Address
Jones Lang Lasalle
11 Westferry Circus
Canary Wharf,London
Greater London
E14 4HE
020 7715 9700
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 75% | £0 | £0 |
| Lettings | 67% | 50% | £1,750 | £3,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 0 | 1 | 8 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Sep 04,2024
Sep 04,2024
4
people found
this helpful
this helpful
What can I say about JLL?
Very unprofessional beyond my worst expectations. It started from the very beginning but I wasn't paying much attention; from a flat that didn't have the full furnishings for the first few weeks to receiving an email saying I didn't ...
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Sep 02,2024
Sep 02,2024
1
people found
this helpful
this helpful
I recently had an incredibly frustrating and disappointing experience with JLL as my property manager. After moving out of a property managed by them, I was shocked at how they did everything possible to withhold as much of my deposit as they could, with little ...
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Aug 08,2024
Aug 08,2024
2
people found
this helpful
this helpful
🚨🚨🚨AVOID! AVOID! AVOID! 🚨🚨🚨
2 months after the end of our tenancy and they still hold our deposit. All final bills provided & rent fully paid. Property manager (Paige Waller) has so far attempted to add a deduction for some damages that were clearly documented in the check-in ...
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Aug 18,2023
Aug 18,2023
0
people found
this helpful
this helpful
I can assure JLL is a good property agency, Adam Garson (My agent) is absolutely wonderful to work with. It’s like having a friend on the “inside” that is working for you. He really care about his/hers clients as well as the community ...
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Nov 23,2020
Nov 23,2020
4
people found
this helpful
this helpful
I've been a tenant under JLL for 1 year. When I moved out, they made every possible thing to make my experience unpleasant: didn’t reply to my emails, didn’t do anything to stop the landlord from deducting over £150 from my deposit for having left ...
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Dec 15, 2020
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(1)
Did you dispute the deposit deductions with your deposit scheme? I am going through the same troubles with them now trying to get my deposit back. They are trying to deduct thousands for fraudulent claims. ...
Sep 29,2020
Sep 29,2020
5
people found
this helpful
this helpful
During tenancy everything was fine but at the end they decided to charge us for coat hook that have already been drilled in when we moved in, removing. and replacing sofa and bed because it was in use for 10 years. On top of that charged ...
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Dec 04,2019
Dec 04,2019
5
people found
this helpful
this helpful
I previously rented from a JLL managed property, and the staff were very unhelpful in the move out process. It was impossible to get a response, and the lack of communication made it extremely stressful and challenging when moving out. After I moved out, and ...
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Sep 21,2019
Sep 21,2019
3
people found
this helpful
this helpful
The JLL managed property we rent in has now gone for a full year without having its windows cleaned once.
It's one of the more visually obvious signs of neglect in property maintenance we've come to expect from JLL, complementing the forgotten breached bicycle storage ...
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Jul 26,2018
Jul 26,2018
0
people found
this helpful
this helpful
Neil Short and Hannah Mitchell were helpful and thoughtful. They were very professional when comparing with other agents which I used at the same. They responded quickly and provided weekly updates on the leasing progress and market overview. I will highly recommend their services....
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Comment on agent fees
Standard
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Yes
Jun 22,2018
Jun 22,2018
0
people found
this helpful
this helpful
Overall very good letting experience with JLL especially through dealings with one of their senior agents (Neil Short). He is very competent and prompt in his responses via e-mail with us which is something very important to us as we live overseas. They are also ...
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Comment on agent fees
Overall very good letting experience with JLL especially through dealings with one of their senior agents (Neil Short). He is very competent and prompt in his responses via e-mail with us which is something very important to us as we live overseas. They are also very fast in tenant acquisition each time an existing tenant moves out. That helps us keep our yield on the property in tact.
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Nov 27,2017
Nov 27,2017
0
people found
this helpful
this helpful
I am an overseas Landlord and commenced engagement with JLL since 2012. Among JLL offices in London, City Office is the one always with swift response and comprehensive market data for my review and final decision. These are what overseas landlord needed in their top priority ...
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Comment on agent fees
With competitiveness
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Yes
Yes
Oct 02,2017
Oct 02,2017
8
people found
this helpful
this helpful
Where to start. I never write a review, however after 6 months on a JLL managed premium property - I'm shocked. Initial contacts with the lettings negotiator was satisfying. Once the offer has ben given it was a complete nightmare. Contractual part took ages. Informations haven't ...
read full review
read full review
Comment on agent fees
No relation in value to money.
Was this helpful?
Yes
Yes
Dec 15, 2020
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(2)
Did you dispute the deposit deductions with your deposit scheme? How did it turn out? I am going through the same troubles with them now trying to get my deposit back. They are trying to deduct thousands for fraudulent and nonexistent claims. ...
Feb 24,2017
Feb 24,2017
6
people found
this helpful
this helpful
I may got the wrong branch, but called this number 02078524865 to ask more details for a flat. The woman who picks up the phone was not nice at all. it sharply make me feel bad to ask or to buy anything from here. She needs ...
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Comment on agent fees
.
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Mar 16, 2017
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(1)
I am disappointed to read your comments and would really like it if you could get in touch with me to advise on the details. The number you dialled is not the office you have reviewed. Please get in touch with me on 0207 306 1639, so that I may best direct your query. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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