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London, E14
2.5/5, 13 Reviews
31% Recommended
0% sales valuation accuracy
67% letting valuation accuracy
50% sales fee satisfaction
50% letting fee satisfaction
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"Where to start. I never write ..."
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1 Star Review
By : 'AB'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : LDN
Oct 1, 2017
People found this helpful8
Where to start. I never write a review, however after 6 months on a JLL managed premium property - I'm shocked. Initial contacts with the lettings negotiator was satisfying. Once the offer has ben given it was a complete nightmare. Contractual part took ages. Informations haven't been given. Communication = 0. Moved in: No heating. No hot water. No help at all over the weekend nor the first 2 days. Reason, the property is under warranty and the emergency ppl. have been told NOT to help or answer questions at all. After we also had to handle a list of uncountable issues with the apartment itself and no-one felt really responsible to manage them we given notice and the nightmare continued. Short notice viewing. 4-5 viewings a week. All ok as we are reasonable. However, allowing a for me unknown 3rd party agent to gain access to the property without my knowledge 2 times including the fact that I've been in the flat once and those people just opened the apartment door is just horrible. But the best at the end. We moved in the middle of the month to draw a line even if we had to pay the rest of the month. So we get asked if we maybe could vacate 2 days after our departure so that a new tenant could move in. Agreeing in principle and asking for basics like contract amendments etc left unanswered. 5 times chasing for that - nothing. What they did than? They just gained access (without knowledge and authorisation) for a tenancy end clean (which I haven't arranged) and having a inventory clark lined up. Legal compliance? Taking care about tenants - the customers? Being open and spot on? Even after speaking to the Lettings Director no word of an honest sorry or an attempt to sort anything out. Deposit return within 10 days? No. Legal compliance? No. Answers on questions re deposit and overpaid rental? Wishi washi. Client commitment? Maybe to Landlords. As still nothing is sorted we consider legal proceedings. As that is just shocking.
Comments on Agent Fees
No relation in value to money.
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By : Emma Deeny
Jan 4, 2018Hello 'AB', I work for JLL and I am disappointed to read your comments and would like to try to help. Your review does not reflect our usual standard of service and customer satisfaction and I would be pleased to look into the issues you have raised. Please contact me to discuss further. Emma Deeny emma.deeny@eu.jll.com 07841860973
By : Anonymous
Dec 15, 2020Did you dispute the deposit deductions with your deposit scheme? How did it turn out? I am going through the same troubles with them now trying to get my deposit back. They are trying to deduct thousands for fraudulent and nonexistent claims.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 50% | £0 | £0 |
| Lettings | 67% | 50% | £1,750 | £3,100 |
Address
Jones Lang Lasalle
11 Westferry Circus, London, Greater London
E14 4HE
020 7715 9700
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1 Star Review
By : 'L'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E14
Sep 3, 2024
People found this helpful4
What can I say about JLL? Very unprofessional beyond my worst expectations. It started from the very beginning but I wasn't paying much attention; from a flat that didn't have the full furnishings for the first few weeks to receiving an email saying I didn't pay my first... Read Full Review
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What can I say about JLL?
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L A said about Jones Lang Lasalle
Services : Letting( As a Tenant )Date: 3rd Sep 2024
What can I say about JLL?
Very unprofessional beyond my worst expectations. It started from the very beginning but I wasn't paying much attention; from a flat that didn't have the full furnishings for the first few weeks to receiving an email saying I didn't pay my first monthly payment (seems they have deficiencies in their process of monitoring the payments received). Some facilities in the building were closed for maintenance for extended periods during my tenancy and as you can imagine, no compensation was received for that.
Things had been quiet after that as I had been paying the monthly rental payments before the due date and no communication with them, thanks god!
Then came the end of tenancy procedures. By that time and as a person acting in good faith, I hadn't been paying lot of attention to the deficiencies listed above, naïve me!. The end of tenancy was a hell of a pain. They made every possible attempt to make my experience very annoying. The inventory report (checking that all items were present and in good condition) was very poor. The report itself contained items that had already been replaced by them; the report mentioned such items as missing and I had to dig through my emails to send the landlord such evidence (i.e. doing their job for them). The report also worked on exaggerating anything found to prove that the flat was unclean; for example, saying that placements and coasters were unclean. How are these expected to be after years of usage? These are disposables! Accordingly they hired a cleaner and charged me a hefty price while the findings of the report were either unsubstantiated or immaterial. Think of it, stocktaking companies and cleaning companies need to get some work!
Raising the issues with JLL they were either passive or supporting the landlord's views. Not responding to my emails (or responding to the questions that suit them and ignoring other questions), They didn't manage the communication with the landlord who was keen to deduct hefty amounts for a bulb that needed to be changed or a piece of cutlery that was lost (although I left lot of additional cutlery, crockery and even electric equipment as I wasn't able to take with me. They only had one response; agree with the landlord! In short, they only care about the landlords!
Finally, my view is:
avoid at all costs; find another agent.
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1 Star Review
By : 'tony'
Services : Letting( As a Tenant )
Rent PCM : £1820
Would you recommend ? : No
Postcode : E14
Sep 1, 2024
People found this helpful1
I recently had an incredibly frustrating and disappointing experience with JLL as my property manager. After moving out of a property managed by them, I was shocked at how they did everything possible to withhold as much of my deposit as they could, with little regard for fairness or... Read Full Review
Comments (0)I recently had an incredibly frustrating and disappointing experience with JLL as my property manager. After moving out of a property managed by them, I was shocked at how they did everything possible to withhold as much of my deposit as they could, with little regard for fairness or accuracy.
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tony younes said about Jones Lang Lasalle
Services : Letting( As a Tenant )Date: 1st Sep 2024
I recently had an incredibly frustrating and disappointing experience with JLL as my property manager. After moving out of a property managed by them, I was shocked at how they did everything possible to withhold as much of my deposit as they could, with little regard for fairness or accuracy.
Throughout my tenancy, I made every rent payment on time and fulfilled all my duties to the best of my ability. I even left the apartment in a cleaner state than it was when I first moved in. Despite this, JLL still found ways to penalize me unjustly.
First, they tried to charge me for professional cleaning, even though the property wasn't properly cleaned when I moved in. They insisted on this charge despite the evidence I provided, completely ignoring my concerns in what felt like an attempt to extract more money from me.
They also claimed there were damages to the property that were either pre-existing or not caused by me. For example, they charged for purple stains that were only visible after the landlord replaced a sofa that was there when I moved in. I explained this clearly, but JLL still held me responsible.
To make matters worse, they refused to acknowledge that I had permission to dispose of broken items like a chair and bookcase, and instead charged me for these as well. It felt like they were determined to find any reason, no matter how flimsy, to keep my deposit.
Despite my efforts to be a responsible tenant, JLL's treatment of me was completely unfair. Dealing with them was a nightmare, and I wouldn't wish this experience on anyone. If you're considering renting a property managed by JLL, I strongly recommend that you stay as far away as possible. Their practices are unfair, and their customer service is dismissive at best. Save yourself the stress and find a more trustworthy and reputable company to deal with.
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1 Star Review
By : 'Arran'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E14
Aug 8, 2024
People found this helpful3
???AVOID! AVOID! AVOID! ??? 2 months after the end of our tenancy and they still hold our deposit. All final bills provided & rent fully paid. Property manager (Paige Waller) has so far attempted to add a deduction for some damages that were clearly documented in the check-in report,... Read Full Review
Comments (0)???AVOID! AVOID! AVOID! ???
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Arran Dacres said about Jones Lang Lasalle
Services : Letting( As a Tenant )Date: 8th Aug 2024
???AVOID! AVOID! AVOID! ???
2 months after the end of our tenancy and they still hold our deposit. All final bills provided & rent fully paid. Property manager (Paige Waller) has so far attempted to add a deduction for some damages that were clearly documented in the check-in report, consistently avoided calls and emails, & attempted to deduct a debt on a utility bill even after being informed numerous times by the utility provider that the debt was for a period prior to our tenancy. TDS dispute has been raised and Paige Waller fails to respond to TDS.
Failed promises, severe lack of communication, and no deposit returned. You will definitely suffer when it comes to getting your deposit returned.
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5 Star Review
Adam
By : 'Anand'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E14
Aug 18, 2023
People found this helpful0
I can assure JLL is a good property agency, Adam Garson (My agent) is absolutely wonderful to work with. It’s like having a friend on the “inside” that is working for you. He really care about his/hers clients as well as the community and neighbourhood they live in.... Read Full Review
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Anand Karwa said about Jones Lang Lasalle
Services : Letting( As a Tenant )Date: 18th Aug 2023
I can assure JLL is a good property agency, Adam Garson (My agent) is absolutely wonderful to work with. It’s like having a friend on the “inside” that is working for you. He really care about his/hers clients as well as the community and neighbourhood they live in. He was thorough and professional and great to work with. He kept us apprised about available appointments and always let us know as soon as a new property came on the market. He was honest and forthright- no games. After dealing with several other brokers in the Canary wharf and Central London areas and being disappointed, we felt lucky to find Adam. Adam Garson is very supportive, quick to reply with correct information, tries his best to get things moving with good pace, feels like made a new friend, Thanks Adam Garson! Will definitely recommend if you guys are looking property/new home via JLL please ask for Adam Garson to be your agent. Thanks!
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JLL only cares about the ...
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2 Star Review
By : 'Sofia'
Services : Letting( As a Tenant )
Rent PCM : £2000
Would you recommend ? : No
Postcode : E14
Nov 23, 2020
People found this helpful4
I've been a tenant under JLL for 1 year. When I moved out, they made every possible thing to make my experience unpleasant: didn’t reply to my emails, didn’t do anything to stop the landlord from deducting over £150 from my deposit for having left one bottle of... Read Full Review
Comments (1)I've been a tenant under JLL for 1 year. When I moved out, they made every possible thing to make my experience unpleasant: didn’t reply to my emails, didn’t do anything to stop the landlord from deducting over £150 from my deposit for having left one bottle of water in the fridge and two bulbs that needed to be changed.
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Sofia Gioffreda said about Jones Lang Lasalle
Services : Letting( As a Tenant )Date: 23rd Nov 2020
I've been a tenant under JLL for 1 year. When I moved out, they made every possible thing to make my experience unpleasant: didn’t reply to my emails, didn’t do anything to stop the landlord from deducting over £150 from my deposit for having left one bottle of water in the fridge and two bulbs that needed to be changed.
They only care about the landlords.
The UK's Largest Customer Review Website for the Property Industry
By : Anonymous
Dec 15, 2020Did you dispute the deposit deductions with your deposit scheme? I am going through the same troubles with them now trying to get my deposit back. They are trying to deduct thousands for fraudulent ...
Horrific ...
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1 Star Review
By : 'Simon'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E14
Sep 28, 2020
People found this helpful5
During tenancy everything was fine but at the end they decided to charge us for coat hook that have already been drilled in when we moved in, removing. and replacing sofa and bed because it was in use for 10 years. On top of that charged as for REMOVING old bed and sofa from the property. Literally ... Read Full Review
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Simon said about Jones Lang Lasalle
Services : Letting( As a Tenant )Date: 28th Sep 2020
During tenancy everything was fine but at the end they decided to charge us for coat hook that have already been drilled in when we moved in, removing. and replacing sofa and bed because it was in use for 10 years. On top of that charged as for REMOVING old bed and sofa from the property. Literally just trying to steal your whole deposit for whatever they want without providing proof not even trying to discuss with you any deduction instead straight up forcing you to either sue them for unlawful deposit deductions or rise dispute with TDS.
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I previously rented from a ...
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1 Star Review
By : 'Dimk'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E14
Dec 4, 2019
People found this helpful5
I previously rented from a JLL managed property, and the staff were very unhelpful in the move out process. It was impossible to get a response, and the lack of communication made it extremely stressful and challenging when moving out. After I moved out, and JLL finally managed to inspect the... Read Full Review
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Dimk said about Jones Lang Lasalle
Services : Letting( As a Tenant )Date: 4th Dec 2019
I previously rented from a JLL managed property, and the staff were very unhelpful in the move out process. It was impossible to get a response, and the lack of communication made it extremely stressful and challenging when moving out. After I moved out, and JLL finally managed to inspect the property, I was told there will be a deduction on my deposit for certain ridiculous items such as £150 for ageing of the sofa (no damage but ageing!!)
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Maintenance, what's ...
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3 Star Review
By : 'Jarkko'
Services : Letting( As a Tenant )
Rent PCM : £1750
Would you recommend ? : No
Postcode : SE10
Sep 20, 2019
People found this helpful3
The JLL managed property we rent in has now gone for a full year without having its windows cleaned once. It's one of the more visually obvious signs of neglect in property maintenance we've come to expect from JLL, complementing the forgotten breached bicycle storage doors and... Read Full Review
Comments (0)The JLL managed property we rent in has now gone for a full year without having its windows cleaned once.
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Jarkko Rantala said about Jones Lang Lasalle
Services : Letting( As a Tenant )Date: 20th Sep 2019
The JLL managed property we rent in has now gone for a full year without having its windows cleaned once.
It's one of the more visually obvious signs of neglect in property maintenance we've come to expect from JLL, complementing the forgotten breached bicycle storage doors and garage gates, broken intercoms, and bad security practises with the common parcel room.
Sadly the only thing we can trust JLL to handle without fail is the annual rent increase. Investors should show concern on JLL handling their properties.
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Excellent ...
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5 Star Review
By : 'Vonnie'
Services : Letting( As a Owner )
Rent PCM : £3100
Would you recommend ? : Yes
Postcode : E1
Jul 25, 2018
People found this helpful0
Neil Short and Hannah Mitchell were helpful and thoughtful. They were very professional when comparing with other agents which I used at the same. They responded quickly and provided weekly updates on the leasing progress and market overview. I will highly recommend their... Read Full Review
Comments on Agent Fees
Standard
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Vonnie said about Jones Lang Lasalle
Services : Letting( As a Owner )Date: 25th Jul 2018
Neil Short and Hannah Mitchell were helpful and thoughtful. They were very professional when comparing with other agents which I used at the same. They responded quickly and provided weekly updates on the leasing progress and market overview. I will highly recommend their services.
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Good letting ...
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5 Star Review
By : 'Kan'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : E1
Jun 21, 2018
People found this helpful0
Overall very good letting experience with JLL especially through dealings with one of their senior agents (Neil Short). He is very competent and prompt in his responses via e-mail with us which is something very important to us as we live overseas. They are also very fast in tenant acquisition each ... Read Full Review
Comments on Agent Fees
Overall very good letting experience with JLL especially through dealings with one of their senior agents (Neil Short). He is very competent and prompt in his responses via e-mail with us which is something very important to us as we live overseas. They are also very fast in tenant acquisition each time an existing tenant moves out. That helps us keep our yield on the property in tact.
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Kan Wai Sum said about Jones Lang Lasalle
Services : Letting( As a Owner )Date: 21st Jun 2018
Overall very good letting experience with JLL especially through dealings with one of their senior agents (Neil Short). He is very competent and prompt in his responses via e-mail with us which is something very important to us as we live overseas. They are also very fast in tenant acquisition each time an existing tenant moves out. That helps us keep our yield on the property in tact. I find JLL agents very professional.
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I am an overseas Landlord and ...
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5 Star Review
By : 'Antonio'
Services : Letting( As a Owner )
Rent PCM : £2036
Would you recommend ? : Yes
Postcode : EC4
Nov 27, 2017
People found this helpful0
I am an overseas Landlord and commenced engagement with JLL since 2012. Among JLL offices in London, City Office is the one always with swift response and comprehensive market data for my review and final decision. These are what overseas landlord needed in their top priority among all... Read Full Review
Comments on Agent Fees
With competitiveness
Comments (0)Was this helpful?:
Antonio LEE said about Jones Lang Lasalle
Services : Letting( As a Owner )Date: 27th Nov 2017
I am an overseas Landlord and commenced engagement with JLL since 2012. Among JLL offices in London, City Office is the one always with swift response and comprehensive market data for my review and final decision. These are what overseas landlord needed in their top priority among all factors.
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Where to start. I never write ...
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1 Star Review
By : 'AB'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LDN
Oct 1, 2017
People found this helpful8
Where to start. I never write a review, however after 6 months on a JLL managed premium property - I'm shocked. Initial contacts with the lettings negotiator was satisfying. Once the offer has ben given it was a complete nightmare. Contractual part took ages. Informations haven't been... Read Full Review
Comments on Agent Fees
No relation in value to money.
Comments (2)Where to start. I never write a review, however after 6 months on a JLL managed premium property - I'm shocked. Initial contacts with the lettings negotiator was satisfying. Once the offer has ben given it was a complete nightmare. Contractual part took ages. Informations haven't been given. Communication = 0.
Was this helpful?:
AB said about Jones Lang Lasalle
Services : Letting( As a Tenant )Date: 1st Oct 2017
Where to start. I never write a review, however after 6 months on a JLL managed premium property - I'm shocked. Initial contacts with the lettings negotiator was satisfying. Once the offer has ben given it was a complete nightmare. Contractual part took ages. Informations haven't been given. Communication = 0.
Moved in: No heating. No hot water. No help at all over the weekend nor the first 2 days. Reason, the property is under warranty and the emergency ppl. have been told NOT to help or answer questions at all.
After we also had to handle a list of uncountable issues with the apartment itself and no-one felt really responsible to manage them we given notice and the nightmare continued. Short notice viewing. 4-5 viewings a week. All ok as we are reasonable. However, allowing a for me unknown 3rd party agent to gain access to the property without my knowledge 2 times including the fact that I've been in the flat once and those people just opened the apartment door is just horrible.
But the best at the end. We moved in the middle of the month to draw a line even if we had to pay the rest of the month. So we get asked if we maybe could vacate 2 days after our departure so that a new tenant could move in. Agreeing in principle and asking for basics like contract amendments etc left unanswered. 5 times chasing for that - nothing. What they did than? They just gained access (without knowledge and authorisation) for a tenancy end clean (which I haven't arranged) and having a inventory clark lined up. Legal compliance? Taking care about tenants - the customers? Being open and spot on? Even after speaking to the Lettings Director no word of an honest sorry or an attempt to sort anything out.
Deposit return within 10 days? No. Legal compliance? No.
Answers on questions re deposit and overpaid rental? Wishi washi.
Client commitment? Maybe to Landlords.
As still nothing is sorted we consider legal proceedings. As that is just shocking.
The UK's Largest Customer Review Website for the Property Industry
By : Emma Deeny
Jan 4, 2018Hello 'AB', I work for JLL and I am disappointed to read your comments and would like to try to help. Your review does not reflect our usual standard of service and customer satisfaction and I...
I may got the wrong branch, ...
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1 Star Review
By : 'It'
Services : Sales( Prospective Vendor/Buyer )
Rent PCM : £1
Would you recommend ? : No
Postcode : SW6
Feb 24, 2017
People found this helpful6
I may got the wrong branch, but called this number 02078524865 to ask more details for a flat. The woman who picks up the phone was not nice at all. it sharply make me feel bad to ask or to buy anything from here. She needs to go home... Read Full Review
Comments on Agent Fees
.
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It is Mistake ! said about Jones Lang Lasalle
Services : Sales( Prospective Vendor/Buyer )Date: 24th Feb 2017
I may got the wrong branch, but called this number 02078524865 to ask more details for a flat. The woman who picks up the phone was not nice at all. it sharply make me feel bad to ask or to buy anything from here. She needs to go home really.
The UK's Largest Customer Review Website for the Property Industry
By : Emma Deeny
Mar 16, 2017I am disappointed to read your comments and would really like it if you could get in touch with me to advise on the details. The number you dialled is not the office you have reviewed. Please get in...
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