96% sales valuation accuracy
95% sales fee satisfaction
82% lettings valuation accuracy
87% lettings fee satisfaction
Jan 26,2016
Jan 26,2016
1
people found
this helpful
this helpful
Absolutely disgusting the way we have been treated by Keeley, we moved in January 2015 and since March we have had no usable toilets, bath or shower due to a septic tank problem that has not been rectified despite numerous complaints. Local council environmental health involved and enforcement notices ignored. How can you expect a couple with 6 children including a baby to live without sanitation for 10 months. Keeley hides behind 'the landlord won't give them (the agents) permission to do anything'. Emails ignored constantly and phone calls hardly ever returned. We planned to live here for as long as possible but have no choice but to move.
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Latest Reviews
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reviewed by 'Dan Williamson'
18th Sep 2024
reviewed by 'Lesley'
17th Sep 2024
reviewed by 'Paul Antony Jackson'
17th Sep 2024
reviewed by 'N Copson'
22nd Aug 2024
reviewed by 'Kelly'
19th Jul 2024
reviewed by 'Michael Percival'
Opening Hours
Address
The Property Experts
1 Regent Street
Rugby
Warwickshire
CV21 2PE
01788 820000(s) / 01788 820028(l)
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 95% | £26,700 | £1,700,000 |
| Lettings | 82% | 87% | £375 | £5,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 105 | 1 | 116 | 3 | 177 | 2 | 112 | 0 | 23 | 3 |
Areas covered
- CV21
- CV23
- CV22
- CV23
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
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Feb 05,2024
Feb 05,2024
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I have used Alex to sell my house on a couple of occasions now and would highly recommend him to anyone looking to sell their property.
Alex is extremely knowledgable, helpful and professional. His communication is great throughout the process and is always happy to ...
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Sep 18,2024
Sep 18,2024
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I have known Caroline via email and phone for 17 years. I have one rental property that she and her colleagues manage for me, and I've always received excellent service.
My apartment has never been empty, the tenants selected to live there have been of the ...
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Sep 17,2024
Sep 17,2024
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The world of buy to let is not always straightforward and so to make sure you can sleep at night, it is essential to find an agent who is professional, empathetic and always ahead of the game. Caroline Newman brings a wealth of experience, passion ...
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Sep 17,2024
Sep 17,2024
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Caroline and her team have managed my properties for the last 7 years, they have consistently provided a 5 star service. I thoroughly recommend them to anyone who has a property to rent out....
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Aug 22,2024
Aug 22,2024
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Alex was open and honest, he made us a promise and delivered. He is accessible, provides good communication and acts in timely manor. On first day of viewings Alex had organised multiple viewing and he had secured an above asking price offer next day....
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Jul 19,2024
Jul 19,2024
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This was the second house sold by Alex, very good service, he understands the market. Actively tries to sell your house, rather than sitting back and leaving it advertised online....
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Jun 06,2024
Jun 06,2024
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Alex has been a pleasure to deal with from start to finish. He is professional, reliable and accommodating. We sold our house with Alex and also bought a house marketed by Alex so can vouch for his services for selling and buying....
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Jun 03,2024
Jun 03,2024
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Alex is professional and approachable. I feel the most important thing when purchasing a house is knowing that an estate agent is contactable at all times and Alex would reply to all messages within minutes no matter what time of day or night.
Any queries ...
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May 31,2024
May 31,2024
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Alex is a highly professional estate agent who excels in clear and consistent communication.
He always provided no-nonsense, pragmatic advice throughout the selling process, ensuring that we were able to achieve our dream house move....
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May 21,2024
May 21,2024
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Really proactive, answered queries in a timely manner and communicated brilliantly through out, Alex made a very stressful situation a lot easier!...
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May 05,2024
May 05,2024
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Alex was a pleasure from start to finish throughout the process of purchasing our new house. His efficiency and expertise made the process seamless and stress-free. Brilliant service all around! Highly recommended. Thankyou...
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Apr 26,2024
Apr 26,2024
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Alex has been extremely professional and attentive towards engaging ourselves and the potential clients, thus enabling us to agree a sale within a month. I will definitely be recommending him doing my next purchase/sale....
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Apr 17,2024
Apr 17,2024
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When choosing an estate agent to market and sell our late mother’s home my brother and I were really impressed with Alex's experience, passion for property and local knowledge. We found him to be really friendly, approachable and always easy to reach whenever we ...
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Mar 29,2024
Mar 29,2024
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Alex was the estate agent which we bought our house from. He was very efficient and always easily contactable. As first time buyers it was all new to us and Alex helped us throughout. We were keen to get in the house quickly as there ...
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Mar 05,2024
Mar 05,2024
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Recently rented with Newman- Emily was fantastic from start to finish. She made the process so easy and kept us informed the whole way. Emily didn’t miss any detail and was a pleasure to deal with throughout....
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Feb 29,2024
Feb 29,2024
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Alex was very good keeping in touch with us when we had to sell in what proved to be a VERY difficult financial time to do so, and still found us buyers. Kept us calm during a last minute pull out, found us new buyers ...
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Feb 13,2024
Feb 13,2024
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This is the second property that Alex has helped us find buyers for. He is committed and motivated. Excellent communication and advice along the way. Felt very confident in his ability and approach....
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Feb 09,2024
Feb 09,2024
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I used Paul Petticrew to sell my Aunts property after being recommended by her neighbour. I found him professional at all times. He was friendly and kept me updated at all times. He respected my requests and listened to concerns and acted upon them to ...
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Feb 07,2024
Feb 07,2024
0
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Engaging with Paul throughout my house sale has been a pleasure. He is exceedingly calm, polite and communicative throughout the entire process. When, for reasons outside of his control, the sale of the house fell through, Paul took time during his own holiday to schedule ...
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Feb 03,2024
Feb 03,2024
1
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We live outside of the UK and were recommended Shauna Moore, wow! What a recommendation. From start to finish Shauna made the whole process so easy for us, she kept us updated consistently and always ensured she took the time to be available for us ...
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Jan 30,2024
Jan 30,2024
0
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Me and my husband highly recommend Alex and his expertise! His attention to detail and knowledge is second to none. He was always at the end of the phone and nothing was too much! Thank you so much Alex for all your hard work definitely ...
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Jan 26,2024
Jan 26,2024
0
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Quick to respond, reliable, knowledgeable, and friendly! Really appreciate his help with purchasing my new home!
Highly recommend anyone who's looking to buy or sell!...
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Jan 04,2024
Jan 04,2024
0
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Alex was very professional throughout the process of purchasing our first home. Very prompt when answering any queries and has an extensive knowledge of Kirby Muxloe and the surrounding areas. Would highly recommend for people looking to buy/sell....
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Jan 02,2024
Jan 02,2024
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Excellent service, communication and expertise. Would highly recommend, thank you...
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Dec 13,2023
Dec 13,2023
0
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I recently contacted Gary about obtaining a valuation for our property. Gary was professional, polite, great communicator and most importantly on the ball which was clear by the research he had done prior to visiting the property. This allowed us to be effective with our ...
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Nov 24,2023
Nov 24,2023
1
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I wanted to share our wonderful experience with Gary who helped us sell our first property, find our next, and then sell that one for a great profit.
Gary's expertise and dedication led to quick sales at great prices. What sets him apart is his ...
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Nov 20,2023
Nov 20,2023
0
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I have dealt with many estate agents over the 40 years in the housebuilding industry and I can honestly say that Paul Pettigrew is one of the best I have dealt with on my own private property sale. He was always available and extremely proactive, professional ...
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Nov 18,2023
Nov 18,2023
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Paul has been fantastic, professional, polite, dedicated and committed throughout the process of selling my parents property. We would definitely use his services again in the future....
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Oct 31,2023
Oct 31,2023
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Paul has provided me with exceptional service throughout the process of selling my property. I could not be more delighted or impressed by his professionalism, his patience and indeed kindness. Paul has gone over and above is his dealings with me and I am extremely ...
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Oct 25,2023
Oct 25,2023
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Would definitely recommend Alex to anyone wanting to sell their house. Guided us through the whole process with his experience and expertise. Thank you Alex!...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Residential Sales - Complaint Procedure
1. Please raise your complaint with the Agent that is handling your case.
2. If the Agent cannot resolve the issue for you then please put your complaint in writing addressed to the Management Team email: [email protected]
3. We will acknowledge receipt of your complaint in writing within 3 working days. We will also start a full investigation.
4. In line with the Ombudsman guidelines a full written outcome will be sent to you within 15 working days.
5. If you are not satisfied with the full written outcome response from the Management Team you can write to the Managing Director, Jim Harris. In line with the Ombudsman guidelines the Managing Director will respond to you with a statement of the final view of the matter within 15 working days.
6. If you are still not satisfied with the outcome, you can raise your complaint with The Property Ombudsman https://www.tpos.co.uk/. The Ombudsman will request that you have exhausted the internal complaints procedure before contacting them.
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
“If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.”
7. When you have raised a complaint with the Ombudsman they will write to us as agents requesting our Property File and our version of the events. A case officer will then undertake a formal review of your complaint largely based on the documents from both sides
Lettings Complaint Procedure
1. Please raise your complaint with the property manager or sales advisor that
is handling your case.
2. If the sales advisor /
property manager cannot resolve the issue for you then please put your
complaint in writing addressed to the Lettings Manager for that particular
branch.
3. We will acknowledge to your
complaint in writing within 5 working days. We will also start a full
investigation.
4. In line with The Property
Ombudsman guidelines a full written outcome will be sent to you within 15
working days.
5. If you are not satisfied with
the full written outcome response from the Branch Manager you can write to the
Lettings Director. They will then respond to you with a statement of the final
view of the matter within 15 working days of receipt.
6. If you are still not satisfied
with the outcome, you can raise your complaint with the:
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
7. When you have raised a
complaint with The Property Ombudsman they will write to us as agents
requesting our Property File and our version of the events. A case officer will
then undertake a formal review of your complaint largely based on the documents
from both sides.
Last updated at 9:35 AM 17/10/2024 by allAgents
1. Please raise your complaint with the Agent that is handling your case.
2. If the Agent cannot resolve the issue for you then please put your complaint in writing addressed to the Management Team email: [email protected]
3. We will acknowledge receipt of your complaint in writing within 3 working days. We will also start a full investigation.
4. In line with the Ombudsman guidelines a full written outcome will be sent to you within 15 working days.
5. If you are not satisfied with the full written outcome response from the Management Team you can write to the Managing Director, Jim Harris. In line with the Ombudsman guidelines the Managing Director will respond to you with a statement of the final view of the matter within 15 working days.
6. If you are still not satisfied with the outcome, you can raise your complaint with The Property Ombudsman https://www.tpos.co.uk/. The Ombudsman will request that you have exhausted the internal complaints procedure before contacting them.
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
“If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.”
7. When you have raised a complaint with the Ombudsman they will write to us as agents requesting our Property File and our version of the events. A case officer will then undertake a formal review of your complaint largely based on the documents from both sides
Lettings Complaint Procedure
1. Please raise your complaint with the property manager or sales advisor that
is handling your case.
2. If the sales advisor /
property manager cannot resolve the issue for you then please put your
complaint in writing addressed to the Lettings Manager for that particular
branch.
3. We will acknowledge to your
complaint in writing within 5 working days. We will also start a full
investigation.
4. In line with The Property
Ombudsman guidelines a full written outcome will be sent to you within 15
working days.
5. If you are not satisfied with
the full written outcome response from the Branch Manager you can write to the
Lettings Director. They will then respond to you with a statement of the final
view of the matter within 15 working days of receipt.
6. If you are still not satisfied
with the outcome, you can raise your complaint with the:
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
7. When you have raised a
complaint with The Property Ombudsman they will write to us as agents
requesting our Property File and our version of the events. A case officer will
then undertake a formal review of your complaint largely based on the documents
from both sides.
I am disappointed that you have responded in such a way particularly as the nature of your complaint is not as straightforward as you state. Given the nature of your grievance, for which I sincerely apologise, I feel it is only fair to justify our position in this matter without going into a lengthy response. The issues you have raised have been dealt with which hasn't been easy given you have not always permitted access to contractors. The property operates on a septic tank suitable for a family of 4/5. Given the size of your family and the level of use we have been advised, and relayed this information back to you, that you should be having the tank emptied approximately every 7-9 months, which you have failed to do. This has been a fundamental issue in the problems you have experienced. I would also like to add that your relationship with the landlord became strained when you ceased to meet your rental obligations. Keeley has acted in every professional way possible to serve both you as a tenant under our duty of care and to also serve the landlord our client as fairly as possible.