Aidan J Reed
Loughborough, LE11
4.5/5, 25 reviews
92% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction

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“We arranged a viewing for a house we really liked (......”

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May 25,2015
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By: 'anonymous'
May 25,2015
4 people found
this helpful
We arranged a viewing for a house we really liked (to rent) and informed the agent we were travelling from London to view it. 45 minutes before we arrived in Loughborough, the agent called us to cancel the viewing. A message was left with no apology, just stating that the property was no longer available and that the viewing was cancelled. I called the agent, who explained that an application had gone through on the property and that the landlord had decided to cancel any further viewings. It was clear that this application had been made earlier in the week. Other agents informed us when applications had been put in, and had advised us not to travel so far to view a property if there was a slim chance of getting it. Aidan Reed did not. The person on the phone did not apologize and was rude and very dismissive. I was so upset at the way we were treated and spoken to that I just had to hang up. I hope for their sake, that others treat them better than the way they have treated us. I'm grateful in a way, that I found out how they treat customers now before I handed over any money and signed a contract with them. I would not recommend this estate agent to anyone else, and I will not be taking up any properties they have to offer.
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By: Steph
May 26, 2015
Good morning. Apologies that you did not receive the customer service you should have. Please could you let me know whether it was student property or a professional property, or simply the address, and I can look into addressing this as a training need within the company. Thank you in advance.

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Latest Reviews

View all Reviews 25
25th May 2015
reviewed by 'anonymous'
“We arranged a viewing for a house we really liked (to rent) and informed the agent we were travelling from ......”
26th Jan 2015
reviewed by 'Tara'
“Buying a house can be very stressful. However the staff at Aiden J reed went above and beyond to keep ......”
23rd Jan 2015
reviewed by 'Nick'
“During a long drawn out Sale, Nick stuck to his task, responding efficiently to our questions, queries, concerns and managed ......”
16th Dec 2014
reviewed by 'Tim'
“The agent offered good advice throughout the selling process, was able to respond quickly to any questions we had and ......”
21st Aug 2014
reviewed by 'Sue'
“We have just purchased a property through Aidan J Reed. We are very impressed by the professional, friendly and efficient ......”
10th Aug 2014
reviewed by 'Immanuel'
“We would strongly recommend Aidan J Reed to everyone who wants to sell a property for their excellent and professional ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Aidan J Reed
Beacon House, 10 Forest Road
Loughborough
Leicestershire
LE11 3NP
01509 610032

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £125,000 £340,000
Lettings 100% 99% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 0 15 0 7 0 1 2
Areas covered
Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“We arranged a viewing for a house we really liked (......”

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May 25,2015
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By: 'anonymous'
May 25,2015
4 people found
this helpful
We arranged a viewing for a house we really liked (to rent) and informed the agent we were travelling from London to view it. 45 minutes before we arrived in Loughborough, the agent called us to cancel the viewing. A message was left with no apology, ...
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By: Steph
May 26, 2015
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Good morning. Apologies that you did not receive the customer service you should have. Please could you let me know whether it was student property or a professional property, or simply the address, and I can look into addressing this as a training need within the company. Thank you in advance. ...

“Buying a house can be very stressful. However the staff ......”

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Jan 26,2015
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Nick
By: 'Tara'
Jan 26,2015
0 people found
this helpful
Buying a house can be very stressful. However the staff at Aiden J reed went above and beyond to keep me informed thoughtout the entire process from having the offer accepted to picking up the keys. Everything went increadibly smoothly and i was reasured at ...
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“During a long drawn out Sale, Nick stuck to his ......”

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Jan 23,2015
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Nick
By: 'Nick'
Jan 23,2015
0 people found
this helpful
During a long drawn out Sale, Nick stuck to his task, responding efficiently to our questions, queries, concerns and managed it through to an ultimately satisfactory sale....
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“The agent offered good advice throughout the selling process, was ......”

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Dec 16,2014
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Richard
By: 'Tim'
Dec 16,2014
0 people found
this helpful
The agent offered good advice throughout the selling process, was able to respond quickly to any questions we had and customer service remained good from sold STC to completion. Would highly recommend....
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“We have just purchased a property through Aidan J Reed. ......”

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Aug 21,2014
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Nick
By: 'Sue'
Aug 21,2014
0 people found
this helpful
We have just purchased a property through Aidan J Reed. We are very impressed by the professional, friendly and efficient service they provided throughout the process. In particular we are very grateful to Nick Parker - great negotiator, Nick Hall - excellent communicator, and Richard ...
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“We would strongly recommend Aidan J Reed to everyone who ......”

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Aug 10,2014
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Nick
By: 'Immanuel'
Aug 10,2014
0 people found
this helpful
We would strongly recommend Aidan J Reed to everyone who wants to sell a property for their excellent and professional service. We were fully supported and informed of every step of the sales process by their professional sales team. We would like to thank everyone ...
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“A prospective buyer viewed the property and was disappointed that ......”

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Dec 13,2013
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By: 'Disappointed'
Dec 13,2013
2 people found
this helpful
A prospective buyer viewed the property and was disappointed that they had to call the agents 3 times to arrange a viewing, they also described the manner of the agent as rude. Another prospective buyer arrived at 6.10 pm for a 6pm viewing to be conducted by ...
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“Following the sale of our property and a not so ......”

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Dec 13,2013
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Nick
By: 'Stew'
Dec 13,2013
0 people found
this helpful
Following the sale of our property and a not so favourable experience with a different Estate Agent Nick restored our faith in the industry and helped us acheive a positive result in testing circumstances. Nick and the team kept me informed throughout our purchase and ...
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“Right from the start they were very positive about the ......”

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Sep 18,2013
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Nick
By: 'Wren'
Sep 18,2013
0 people found
this helpful
Right from the start they were very positive about the saleability of the house and their ability to get a buyer quickly. The photos were fantastic. It sold within a week at the asking price. The real value was when the chain of 5 developed problems ...
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“Excellent, very helpful. No fuss or hard sales pitch and ......”

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Apr 09,2013
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Nick
By: '123jsg'
Apr 09,2013
0 people found
this helpful
Excellent, very helpful. No fuss or hard sales pitch and excellent. Valued the property at 20k more than the other company I had a quote from and I received only 1k off the asking price - so obviously far more knowledgable than harts. Follow up ...
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“A long and complicated sale was made easy by the ......”

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Mar 29,2013
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By: 'CB'
Mar 29,2013
0 people found
this helpful
A long and complicated sale was made easy by the staff which meant low stress for me and my family. They had to manage tenants, buyers, seller and buyers landlord. I would use them again and recommend them to a friend....
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“Excellent service was provided by Aidan J Reed - just ......”

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Mar 26,2013
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Nick
By: 'Mrs'
Mar 26,2013
0 people found
this helpful
Excellent service was provided by Aidan J Reed - just the right balance between professional and individual service. We sold our house within 2 weeks of it going onto the market and we got the asking price also! Special thanks to Nick Hall and Richard Harrison ...
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“Aidan Reed were very helpful and very efficient during my ......”

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Mar 12,2013
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By: 'D'
Mar 12,2013
0 people found
this helpful
Aidan Reed were very helpful and very efficient during my house purchase which is all one can ask for really. The negotiation process was open and honest and I felt that I was being given a realistic take on what the vendor would actually accept ...
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“I sold my own property through Aiden reed estate agents ......”

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Mar 06,2013
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Richard
By: 'Natalie'
Mar 06,2013
0 people found
this helpful
I sold my own property through Aiden reed estate agents as well as purchasing my new property. Richard harrison viewed my house and was very courteous and prompt during his visit. I was happy with the way my property was marketed and we had a ...
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“I recently sold my house with Aidan Reed and found ......”

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Mar 06,2013
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Nick
By: 'Amanda'
Mar 06,2013
0 people found
this helpful
I recently sold my house with Aidan Reed and found them very professional and friendly ,they kept me fully informed throughout the whole process and were very supportive in what can be a stressful time right up to the hour of moving.I would most ...
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“I thought the staff at AJR valued my property at ......”

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Feb 12,2013
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Nick
By: 'Oakland'
Feb 12,2013
0 people found
this helpful
I thought the staff at AJR valued my property at a fair price, they marketed it well. They did the viewing which resulted in our sale. They kept me up to date with progress and responded to my queries promptly. A very happy customer and ...
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“We had three valuations when we decided to put our ......”

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Feb 04,2013
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Nick
By: 'Sarah'
Feb 04,2013
0 people found
this helpful
We had three valuations when we decided to put our house on the market. Aiden J Reed was nt the highest but the service they were offering was to a high standard. Nick hall was in charge, the communication between himself and my husband and ...
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“As first time buyers we were given prompt and friendly ......”

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Feb 03,2013
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By: 'James'
Feb 03,2013
0 people found
this helpful
As first time buyers we were given prompt and friendly advice regarding any queries. All issues were dealt with in an efficient manner and we were updated regularly. We would definitely recommend them to friends looking to buy a house....
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“Aiden J Reed's Richard Harrison was very helpful and came ......”

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Feb 01,2013
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Richard
By: 'Mr.'
Feb 01,2013
0 people found
this helpful
Aiden J Reed's Richard Harrison was very helpful and came across and the most professional when we were sourcing and agent and obtaining valuations. Although the valuation from Richard and Aiden J Reed wasn't the highest we progressed the sale of our house with them ...
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“Sold and purchased with this agent in 2011/12. Very helpful and ......”

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Jan 31,2013
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Nick
By: 'Nick'
Jan 31,2013
0 people found
this helpful
Sold and purchased with this agent in 2011/12. Very helpful and friendly on both counts. The advice given was sound and realistic. Excellent service from Nick Hall and Richard Harrison in particular. Would definitely recommend....
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“We knew that Aiden J Reed was one of the ......”

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Jan 29,2013
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Nick
By: 'Eran'
Jan 29,2013
0 people found
this helpful
We knew that Aiden J Reed was one of the best sales agents in Loughborough. What we didn't know was that they care about the buyers of their properties as well. We received an excellent service that we could have only dreamed of. From day ...
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“Suggested a higher selling price for our house than another ......”

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Jan 27,2013
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Aidan
By: 'Helen'
Jan 27,2013
0 people found
this helpful
Suggested a higher selling price for our house than another local agent, and found a buyer within a couple of weeks -- might even have been only a week. The service was good -- always replied quickly to emails and phone messages, and were generally ...
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“We searched for a house in Loughborough for nearly two ......”

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Jan 27,2013
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Nick
By: 'Mr'
Jan 27,2013
0 people found
this helpful
We searched for a house in Loughborough for nearly two years and were able to use all if the estate agents available in this period. Aidan Reed were one if the best because if the service received from Nick Parker in particular and Nick Hall. ...
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“From the outset, I found Nick, and AJR in general, ......”

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Apr 26,2012
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Nick
By: 'Adam'
Apr 26,2012
0 people found
this helpful
From the outset, I found Nick, and AJR in general, to be genuinely helpful, beginning with the first time I looked around the house I bought. Suggestions on the agent's part were balanced, fair and honest. Such is demonstrated by drawing attention to aspects of ...
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“We found Nick to always be extremely helpful in anything ......”

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Apr 23,2012
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Nick
By: 'Mr.'
Apr 23,2012
0 people found
this helpful
We found Nick to always be extremely helpful in anything we asked of him, and would always go that extra mile for you. A very friendly and nice person to deal with. We wish him well for the future...
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Awards won by Aidan J Reed, Loughborough LE11 3NP



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