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Loughborough, LE11
4.5/5, 25 Reviews
92% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
99% letting fee satisfaction
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"We arranged a viewing for a..."
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1 Star Review
By : 'anonymous'
Services : Letting(As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : LE11
May 24, 2015
People found this helpful4
We arranged a viewing for a house we really liked (to rent) and informed the agent we were travelling from London to view it. 45 minutes before we arrived in Loughborough, the agent called us to cancel the viewing. A message was left with no apology, just stating that the property was no longer available and that the viewing was cancelled. I called the agent, who explained that an application had gone through on the property and that the landlord had decided to cancel any further viewings. It was clear that this application had been made earlier in the week. Other agents informed us when applications had been put in, and had advised us not to travel so far to view a property if there was a slim chance of getting it. Aidan Reed did not. The person on the phone did not apologize and was rude and very dismissive. I was so upset at the way we were treated and spoken to that I just had to hang up. I hope for their sake, that others treat them better than the way they have treated us. I'm grateful in a way, that I found out how they treat customers now before I handed over any money and signed a contract with them. I would not recommend this estate agent to anyone else, and I will not be taking up any properties they have to offer.
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By : Steph
May 26, 2015Good morning. Apologies that you did not receive the customer service you should have. Please could you let me know whether it was student property or a professional property, or simply the address, and I can look into addressing this as a training need within the company. Thank you in advance.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £125,000 | £340,000 |
| Lettings | 100% | 99% | £0 | £0 |
Address
Aidan J Reed
Beacon House, 10 Forest Road, Loughborough, Leicestershire
LE11 3NP
01509 610032
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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We arranged a viewing for a ...
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1 Star Review
By : 'anonymous'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : LE11
May 24, 2015
People found this helpful4
We arranged a viewing for a house we really liked (to rent) and informed the agent we were travelling from London to view it. 45 minutes before we arrived in Loughborough, the agent called us to cancel the viewing. A message was left with no apology, just stating that the property was no longer... Read Full Review
Comments (1)
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anonymous said about Aidan J Reed
Services : Letting( As a Prospective Landlord/Tenant )Date: 24th May 2015
We arranged a viewing for a house we really liked (to rent) and informed the agent we were travelling from London to view it. 45 minutes before we arrived in Loughborough, the agent called us to cancel the viewing. A message was left with no apology, just stating that the property was no longer available and that the viewing was cancelled. I called the agent, who explained that an application had gone through on the property and that the landlord had decided to cancel any further viewings. It was clear that this application had been made earlier in the week. Other agents informed us when applications had been put in, and had advised us not to travel so far to view a property if there was a slim chance of getting it. Aidan Reed did not. The person on the phone did not apologize and was rude and very dismissive. I was so upset at the way we were treated and spoken to that I just had to hang up. I hope for their sake, that others treat them better than the way they have treated us. I'm grateful in a way, that I found out how they treat customers now before I handed over any money and signed a contract with them. I would not recommend this estate agent to anyone else, and I will not be taking up any properties they have to offer.
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By : Steph
May 26, 2015Good morning. Apologies that you did not receive the customer service you should have. Please could you let me know whether it was student property or a professional property, or simply the address,...
Buying a house can be very ...
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5 Star Review
Nick
Natalie
By : 'Tara'
Services : Conveyancing
Would you recommend ? : Yes
Postcode : LE12
Jan 26, 2015
People found this helpful0
Buying a house can be very stressful. However the staff at Aiden J reed went above and beyond to keep me informed thoughtout the entire process from having the offer accepted to picking up the keys. Everything went increadibly smoothly and i was reasured at ever turn in the proceedings. This agency ... Read Full Review
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Tara Keatinge said about Aidan J Reed
Services : Conveyancing( )Date: 26th Jan 2015
Buying a house can be very stressful. However the staff at Aiden J reed went above and beyond to keep me informed thoughtout the entire process from having the offer accepted to picking up the keys. Everything went increadibly smoothly and i was reasured at ever turn in the proceedings. This agency really understand what an emotional experience finding a new home is and were very accomodating and extreamly freindly. I am very impressed with this service. Thank you very much for making finding a new home a great experience!
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During a long drawn out Sale, ...
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4 Star Review
Nick
By : 'Nick'
Services : Sales( As a Vendor )
Sold price : £175000
Would you recommend ? : Yes
Postcode : LE12
Jan 23, 2015
People found this helpful0
During a long drawn out Sale, Nick stuck to his task, responding efficiently to our questions, queries, concerns and managed it through to an ultimately satisfactory... Read Full Review
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Nick Hall said about Aidan J Reed
Services : Sales( As a Vendor )Date: 23rd Jan 2015
During a long drawn out Sale, Nick stuck to his task, responding efficiently to our questions, queries, concerns and managed it through to an ultimately satisfactory sale.
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The agent offered good advice ...
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5 Star Review
Richard
By : 'Tim'
Services : Sales( As a Vendor )
Sold price : £340000
Would you recommend ? : Yes
Postcode : LE11
Dec 16, 2014
People found this helpful0
The agent offered good advice throughout the selling process, was able to respond quickly to any questions we had and customer service remained good from sold STC to completion. Would highly... Read Full Review
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Tim Seymour said about Aidan J Reed
Services : Sales( As a Vendor )Date: 16th Dec 2014
The agent offered good advice throughout the selling process, was able to respond quickly to any questions we had and customer service remained good from sold STC to completion. Would highly recommend.
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We have just purchased a ...
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5 Star Review
Nick
Nick
By : 'Sue'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : LE11
Aug 20, 2014
People found this helpful0
We have just purchased a property through Aidan J Reed. We are very impressed by the professional, friendly and efficient service they provided throughout the process. In particular we are very grateful to Nick Parker - great negotiator, Nick Hall - excellent communicator, and Richard Harrison not... Read Full Review
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Sue said about Aidan J Reed
Services : Sales( As a Buyer )Date: 20th Aug 2014
We have just purchased a property through Aidan J Reed. We are very impressed by the professional, friendly and efficient service they provided throughout the process. In particular we are very grateful to Nick Parker - great negotiator, Nick Hall - excellent communicator, and Richard Harrison not only helped us before the completion but also after the completion. So thank you all very much and hope you every success in the future!
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We would strongly recommend ...
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5 Star Review
Nick
By : 'Immanuel'
Services : Sales( As a Vendor )
Sold price : £125000
Would you recommend ? : Yes
Postcode : LE11
Aug 9, 2014
People found this helpful0
We would strongly recommend Aidan J Reed to everyone who wants to sell a property for their excellent and professional service. We were fully supported and informed of every step of the sales process by their professional sales team. We would like to thank everyone at Aidan J Reed especially Nick ... Read Full Review
Comments (0)We would strongly recommend Aidan J Reed to everyone who wants to sell a property for their excellent and professional service. We were fully supported and informed of every step of the sales process by their professional sales team.
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Immanuel said about Aidan J Reed
Services : Sales( As a Vendor )Date: 9th Aug 2014
We would strongly recommend Aidan J Reed to everyone who wants to sell a property for their excellent and professional service. We were fully supported and informed of every step of the sales process by their professional sales team.
We would like to thank everyone at Aidan J Reed especially Nick Hall (Senior Sales Progressor and Customer Care). He is simply fantastic, kept us informed and took us through the sales progression and completion process smoothly. Nick Hall was very caring, gentle, extremely detailed and patient throughout the process. Also we could contact him and discuss freely for an update any time. We can't thank him enough. We can't expect any better service than this.
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A prospective buyer viewed ...
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1 Star Review
By : 'Disappointed'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : LE12
Dec 13, 2013
People found this helpful2
A prospective buyer viewed the property and was disappointed that they had to call the agents 3 times to arrange a viewing, they also described the manner of the agent as rude. Another prospective buyer arrived at 6.10 pm for a 6pm viewing to be conducted by the agent who arrived at 6.25... Read Full Review
Comments (0)A prospective buyer viewed the property and was disappointed that they had to call the agents 3 times to arrange a viewing, they also described the manner of the agent as rude.
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Disappointed said about Aidan J Reed
Services : Sales( Prospective Vendor/Buyer )Date: 13th Dec 2013
A prospective buyer viewed the property and was disappointed that they had to call the agents 3 times to arrange a viewing, they also described the manner of the agent as rude.
Another prospective buyer arrived at 6.10 pm for a 6pm viewing to be conducted by the agent who arrived at 6.25 pm!
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Following the sale of our ...
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5 Star Review
Nick
By : 'Stew'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : LE11
Dec 13, 2013
People found this helpful0
Following the sale of our property and a not so favourable experience with a different Estate Agent Nick restored our faith in the industry and helped us acheive a positive result in testing circumstances. Nick and the team kept me informed throughout our purchase and at times went above and... Read Full Review
Comments (0)Following the sale of our property and a not so favourable experience with a different Estate Agent Nick restored our faith in the industry and helped us acheive a positive result in testing circumstances.
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Stew Pennykid said about Aidan J Reed
Services : Sales( As a Buyer )Date: 13th Dec 2013
Following the sale of our property and a not so favourable experience with a different Estate Agent Nick restored our faith in the industry and helped us acheive a positive result in testing circumstances.
Nick and the team kept me informed throughout our purchase and at times went above and beyond what we expected in order to make sure we acheived the purchase in the timescale required.
I personally felt that Nick was genuinely interested in talking through the issues that came up and was honest and forthcoming with information wherever possible. This is a huge contrast to how i held felt during the sale of our house with a different agent.
I would reccommend Nick and the team at Aiden J Reed without hesitation and will be using there services for any further sales or purchases i'm involved in.
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Right from the start they ...
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5 Star Review
Nick
By : 'Wren'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : LE11
Sep 17, 2013
People found this helpful0
Right from the start they were very positive about the saleability of the house and their ability to get a buyer quickly. The photos were fantastic. It sold within a week at the asking price. The real value was when the chain of 5 developed problems at the bottom. Nick Hall kept on top of it... Read Full Review
Comments (0)Right from the start they were very positive about the saleability of the house and their ability to get a buyer quickly. The photos were fantastic. It sold within a week at the asking price.
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Wren said about Aidan J Reed
Services : Sales( As a Vendor )Date: 17th Sep 2013
Right from the start they were very positive about the saleability of the house and their ability to get a buyer quickly. The photos were fantastic. It sold within a week at the asking price.
The real value was when the chain of 5 developed problems at the bottom. Nick Hall kept on top of it all and negotiated throughout the chain, holding everything together. Without his help I'm sure it would all have fallen through. The other Estate Agents in the chain weren't a patch on AJR.
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Excellent, very helpful. No ...
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5 Star Review
Nick
By : '123jsg'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : LE12
Apr 9, 2013
People found this helpful0
Excellent, very helpful. No fuss or hard sales pitch and excellent. Valued the property at 20k more than the other company I had a quote from and I received only 1k off the asking price - so obviously far more knowledgable than harts. Follow up to keep the chain alive and informed was... Read Full Review
Comments (0)Excellent, very helpful. No fuss or hard sales pitch and excellent. Valued the property at 20k more than the other company I had a quote from and I received only 1k off the asking price - so obviously far more knowledgable than harts.
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123jsg said about Aidan J Reed
Services : Sales( As a Vendor )Date: 9th Apr 2013
Excellent, very helpful. No fuss or hard sales pitch and excellent. Valued the property at 20k more than the other company I had a quote from and I received only 1k off the asking price - so obviously far more knowledgable than harts.
Follow up to keep the chain alive and informed was excellent.
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A long and complicated sale ...
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4 Star Review
By : 'CB'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : LE11
Mar 29, 2013
People found this helpful0
A long and complicated sale was made easy by the staff which meant low stress for me and my family. They had to manage tenants, buyers, seller and buyers landlord. I would use them again and recommend them to a... Read Full Review
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CB said about Aidan J Reed
Services : Sales( As a Vendor )Date: 29th Mar 2013
A long and complicated sale was made easy by the staff which meant low stress for me and my family. They had to manage tenants, buyers, seller and buyers landlord. I would use them again and recommend them to a friend.
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Excellent service was ...
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5 Star Review
Nick
Richard
By : 'Mrs'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : LE12
Mar 26, 2013
People found this helpful0
Excellent service was provided by Aidan J Reed - just the right balance between professional and individual service. We sold our house within 2 weeks of it going onto the market and we got the asking price also! Special thanks to Nick Hall and Richard Harrison who were great. Would highly... Read Full Review
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Mrs E Sparham said about Aidan J Reed
Services : Sales( As a Vendor )Date: 26th Mar 2013
Excellent service was provided by Aidan J Reed - just the right balance between professional and individual service. We sold our house within 2 weeks of it going onto the market and we got the asking price also! Special thanks to Nick Hall and Richard Harrison who were great. Would highly recommend this estate agent - many thanks and well done Aidan J Reed.
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Aidan Reed were very helpful ...
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5 Star Review
By : 'D'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : LE11
Mar 12, 2013
People found this helpful0
Aidan Reed were very helpful and very efficient during my house purchase which is all one can ask for really. The negotiation process was open and honest and I felt that I was being given a realistic take on what the vendor would actually accept as a final sale price. I also particularly... Read Full Review
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D Walker-Smith said about Aidan J Reed
Services : Sales( As a Buyer )Date: 12th Mar 2013
Aidan Reed were very helpful and very efficient during my house purchase which is all one can ask for really. The negotiation process was open and honest and I felt that I was being given a realistic take on what the vendor would actually accept as a final sale price. I also particularly appreciated the help in co-ordinating access to the property prior to completion for interior cleaning etc.
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I sold my own property ...
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4 Star Review
Richard
By : 'Natalie'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : LE11
Mar 6, 2013
People found this helpful0
I sold my own property through Aiden reed estate agents as well as purchasing my new property. Richard harrison viewed my house and was very courteous and prompt during his visit. I was happy with the way my property was marketed and we had a lot of interest pretty quickly. I purchased my new... Read Full Review
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Natalie zanotti said about Aidan J Reed
Services : Sales( As a Vendor )Date: 6th Mar 2013
I sold my own property through Aiden reed estate agents as well as purchasing my new property. Richard harrison viewed my house and was very courteous and prompt during his visit. I was happy with the way my property was marketed and we had a lot of interest pretty quickly. I purchased my new property which was finalised with nick hall who was readily available at anytime if I had a query or needed an answer. He always phoned me back when required and made the final stages of the purchase as smooth as could be. So thank you Aiden Reed estate agents for all your help and I will definetly be recommending you to others.
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I recently sold my house with ...
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5 Star Review
Nick
Nick
By : 'Amanda'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : LE11
Mar 6, 2013
People found this helpful0
I recently sold my house with Aidan Reed and found them very professional and friendly ,they kept me fully informed throughout the whole process and were very supportive in what can be a stressful time right up to the hour of moving.I would most definitely use them again if ever i need an estate... Read Full Review
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Amanda Morris said about Aidan J Reed
Services : Sales( As a Vendor )Date: 6th Mar 2013
I recently sold my house with Aidan Reed and found them very professional and friendly ,they kept me fully informed throughout the whole process and were very supportive in what can be a stressful time right up to the hour of moving.I would most definitely use them again if ever i need an estate agent and would recommend them to my friends and family .
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I thought the staff at AJR ...
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5 Star Review
Nick
Nick
By : 'Oakland'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : LE11
Feb 12, 2013
People found this helpful0
I thought the staff at AJR valued my property at a fair price, they marketed it well. They did the viewing which resulted in our sale. They kept me up to date with progress and responded to my queries promptly. A very happy customer and an excellent... Read Full Review
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Oakland said about Aidan J Reed
Services : Sales( As a Vendor )Date: 12th Feb 2013
I thought the staff at AJR valued my property at a fair price, they marketed it well. They did the viewing which resulted in our sale. They kept me up to date with progress and responded to my queries promptly. A very happy customer and an excellent service.
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We had three valuations when ...
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5 Star Review
Nick
By : 'Sarah'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : LE12
Feb 4, 2013
People found this helpful0
We had three valuations when we decided to put our house on the market. Aiden J Reed was nt the highest but the service they were offering was to a high standard. Nick hall was in charge, the communication between himself and my husband and I was excellent. he was honest, gave good advise and... Read Full Review
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Sarah Seymour said about Aidan J Reed
Services : Sales( As a Vendor )Date: 4th Feb 2013
We had three valuations when we decided to put our house on the market. Aiden J Reed was nt the highest but the service they were offering was to a high standard. Nick hall was in charge, the communication between himself and my husband and I was excellent. he was honest, gave good advise and negiotiated a great price for our property. Our sale went through smoothly and quickly, Nick was great to deal with, friendly, we built up a great relationship with him and I would highly recommend Nick and the team at Aiden J Reed.
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As first time buyers we were ...
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5 Star Review
By : 'James'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : LE12
Feb 3, 2013
People found this helpful0
As first time buyers we were given prompt and friendly advice regarding any queries. All issues were dealt with in an efficient manner and we were updated regularly. We would definitely recommend them to friends looking to buy a... Read Full Review
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James said about Aidan J Reed
Services : Sales( As a Buyer )Date: 3rd Feb 2013
As first time buyers we were given prompt and friendly advice regarding any queries. All issues were dealt with in an efficient manner and we were updated regularly. We would definitely recommend them to friends looking to buy a house.
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Aiden J Reed's Richard ...
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5 Star Review
Richard
Nick
By : 'Mr.'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : LE12
Feb 1, 2013
People found this helpful0
Aiden J Reed's Richard Harrison was very helpful and came across and the most professional when we were sourcing and agent and obtaining valuations. Although the valuation from Richard and Aiden J Reed wasn't the highest we progressed the sale of our house with them at a market value which we... Read Full Review
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Mr. A. H. said about Aidan J Reed
Services : Sales( As a Vendor )Date: 1st Feb 2013
Aiden J Reed's Richard Harrison was very helpful and came across and the most professional when we were sourcing and agent and obtaining valuations. Although the valuation from Richard and Aiden J Reed wasn't the highest we progressed the sale of our house with them at a market value which we agreed upon. The whole process of the selling and viewing was made very easy as this was all taken care of. An offer came through within the first couple of weeks and we had agreed a sale soon after which was great. At the same time we had an offer accepted on another property and Nick Hall walked us through the buying process and was most helpful and reassuring, especially as this was our first ever move! Nick advised us who was expected to do what and had a great knowledge of what the solicitors should do and and when and what we should expect and in what order. I would recommend using Aiden J Reed as they made the daunting task of buying and selling a home seem like a breeze.
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Sold and purchased with this ...
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5 Star Review
Nick
Richard
By : 'Nick'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : LE12
Jan 31, 2013
People found this helpful0
Sold and purchased with this agent in 2011/12. Very helpful and friendly on both counts. The advice given was sound and realistic. Excellent service from Nick Hall and Richard Harrison in particular. Would definitely... Read Full Review
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Nick Collins said about Aidan J Reed
Services : Sales( As a Vendor )Date: 31st Jan 2013
Sold and purchased with this agent in 2011/12. Very helpful and friendly on both counts. The advice given was sound and realistic. Excellent service from Nick Hall and Richard Harrison in particular. Would definitely recommend.
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