67% lettings valuation accuracy
73% lettings fee satisfaction
Oct 01,2014
Oct 01,2014
1
people found
this helpful
this helpful
I rented a property through Haart and when it came to getting the deposit back they didn't want to know. They never once pro-actively contacted me and everytime contacted them for updates which I felt forced to do regularly via email and telephone, I only ever received generic and non-committal responses with various excuses as to why the process was taking so long (i.e. it took 4 weeks apparently for head office to contact my local branch for information of my contract).
These excuses ultimately came as a result of no inventory being done when I moved into the property and according to the previous tenants who I managed to speak to, no report checkout report being done with them either when they left the property. After two months of constant chasing and no sign of the deposit, I raised a dispute with a 3rd party named the TDS who returned my full deposit to me within 2 weeks.
I later found out that without a checkout report, Haart had no legal right to retain any of my money which is why the full deposit was returned to me without any further questions after the TDS established that the checkout report did not exist.
I would never use Haart again and I wouldn't recommend their services to anyone.
These excuses ultimately came as a result of no inventory being done when I moved into the property and according to the previous tenants who I managed to speak to, no report checkout report being done with them either when they left the property. After two months of constant chasing and no sign of the deposit, I raised a dispute with a 3rd party named the TDS who returned my full deposit to me within 2 weeks.
I later found out that without a checkout report, Haart had no legal right to retain any of my money which is why the full deposit was returned to me without any further questions after the TDS established that the checkout report did not exist.
I would never use Haart again and I wouldn't recommend their services to anyone.
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 67% | 73% | £510 | £1,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 3 | 7 | 5 | 1 | 0 | 0 | 0 | 2 | 1 |
Areas covered
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- Sales
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Dec 02,2024
Dec 02,2024
0
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The agent Cora she was really nice.I'm interested to rent the flat...
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Nov 05,2023
Nov 05,2023
0
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If I could give 0 stars I would. AVOID this place! They are so unprofessional and all about money. If you have any issues they ignore you for months and don’t sort them....
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Mar 30,2023
Mar 30,2023
0
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Joann Catterall was absolutely amazing! She was our rock throughout the process after the initial sale. She chased the buyers, the buyer's solicitors, our solicitors. She was just brilliant. Without her the whole process would have been so much more difficult. She is a superstar!...
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Oct 10,2022
Oct 10,2022
0
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I do not normally write review unless something is seriously wrong. Dear Haart, you are so aggressive, hateful and angry. I do not know why you treat customer this way. Ali, you need to go for an anger management course. The first time I saw ...
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Dec 08,2021
Dec 08,2021
0
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I’m very happy with Alex Eldred he came yesterday for our yearly review he was very polite and helpful 😊...
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Nov 16,2021
Nov 16,2021
0
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My boiler wasn’t working and didn’t know what to do called haart maintenance team was attended to by Kieran he is as wonderful totally related to what I was going through coz just migrated and this is my 1st place so I know ...
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Oct 19,2021
Oct 19,2021
0
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Very bad experience- never trust them. I got the flat uncleaned and with all the left overs of the old tenant and they are not even responding properly...
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Sep 18,2021
Sep 18,2021
0
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I was looking for an apartment near my work place and Abigayle made it possible she was very helpful even on securing the apartment she and her colleague Ali worked tirelessly until everything was done. Thank you guys for listening and caring...
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Sep 07,2021
Sep 07,2021
0
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Abigayle carborn is a wonderful helpful lovely lady who is all ways there to help you thankyou Abigayle carborn you a been a diamond...
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Jul 23,2021
Jul 23,2021
0
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Called this morning to report the front door could not be locked following an intruder last night. Called at 9am and 11 hours later still waiting for confirmation it will be repaired tonight. Goes with the plaster coming down in the bedrooms which is still not ...
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May 05,2021
May 05,2021
0
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Thanks Ali for the exceptional service that you always provide to me, you are always very helpful and prompt with your response you always provide excellent and very professional service....
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Mar 29,2021
Mar 29,2021
0
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Great service from Ali at Northampton Lettings. I was kept informed about potential suitable tenants. Appreciate it. Thank you Ali....
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Feb 01,2021
Feb 01,2021
0
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It was an amazing experience for me to rent through Haart. The team responded promptly and were very efficient in their work. I found them dedicated and diligent professionals, who make it a point to provide the best and comfortable move into the property. So ...
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Jun 06,2019
Jun 06,2019
0
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When I first instructed Haart to rent my property everything was great Leslie was very helpful and after we had done the improvements required Leslie instantly had a tenant for us. Then things went down hill. I instructed haart to tell my tenant that I ...
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Comment on agent fees
Over all fees were ok but watch out for “extras”
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Jan 23,2019
Jan 23,2019
0
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Excellent job! Leslie helped us with renting beautiful house that fully matches our expectations. Working with him was a pleasure. He took all the stress from us and assured that all paperwork is done on time.
I would highly recommend this agent....
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Comment on agent fees
Good
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Jan 22,2019
Jan 22,2019
0
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Highly recommended. Leslie helped us find our perfect home and made the process straight forward. He kept us updated every day with emails, and responded straight away when I have any questions. He was very kind with us , and this very important.My and my ...
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Oct 15,2018
Oct 15,2018
0
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I was planned a move from Luton to Northamptonshire.
Was contacted and sent info immediately. Service with a smile, courteous and helpful!...
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Oct 26, 2018
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(1)
Hello Debra, Thank you for your great review, we are always ready and happy to help. Have a great day. ...
Oct 01,2014
Oct 01,2014
1
people found
this helpful
this helpful
I rented a property through Haart and when it came to getting the deposit back they didn't want to know. They never once pro-actively contacted me and everytime contacted them for updates which I felt forced to do regularly via email and telephone, I only ...
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Oct 01, 2014
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(1)
Dear David,
I am so sorry to hear about your experience. I will ensure your feedback is passed on in order for us to improve. If you need any further help or contact please email me at [email protected]
Many thanks,
Melanie Smith
Customer Relations Manager ...
Apr 22,2014
Apr 22,2014
1
people found
this helpful
this helpful
Where to start! We had our tenants in our property for 3 yrs, they have moved abroad. We have now got a new agent & new tenant. Our previous tenant left the property early & told us & agents that they were abroad & therefore the inspection could be carried ...
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May 23, 2014
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Dear Mel
We are really sorry to hear about this. Customer service is important to us at haart and we would like to look in to this. Please could you email the details and property details to [email protected].
Many thanks
Melanie Smith, Customer Relations Manager ...
Aug 24,2013
Aug 24,2013
1
people found
this helpful
this helpful
Unfortunately we couldn't find any customer reviews on this agency before appointing HAART to deal with the sale of our house. Our experience with this agency was very poor and we wouldn't recommend them to anyone.
We chose HAART because we liked Mark's professional approach, ...
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What agent could do to change your mind?
Make it clear that Mark wouldn't be dealing with the sale of our house Contact us on a regular basis with updates and build relationship/trust with us Communicate over the phone in a more proffessional and friendly manner Give us feedbacks following viewings without us having to chase them Show us that the agency was proactive in trying to sell our houseAttached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Best Letting Agent in NN1 
I am so sorry to hear about your experience. I will ensure your feedback is passed on in order for us to improve. If you need any further help or contact please email me at [email protected]
Many thanks,
Melanie Smith
Customer Relations Manager