Philip James Property ‘Management' Philip James claims to have ‘the best team in town,' a rather bold statement and one I strongly disagree. Having lured us in with friendly faces and promises of fast action on any issues we entered our contract with high hopes. High hopes which were very shortly brought crashing down to earth with a bang. The friendly faces disappear down the phone line where I am met with either answering machines or the assurance that I'll be called back, and here begins the list that is truly as long as my arm as to why our experience with Philip James was less than unimpressive and downright stressful. Shortly after moving into our apartment we discovered the carpet was riddled with ‘carpet beetles larvae.' After the carpet had been sprayed we were promised a new carpet in the master bedroom. Carpet never came. Soon after this, we were alerted to an infestation of cockroaches in our building, which I understand is not Philip James' fault. However a man came over to lay some traps on top of the fridge, dishwasher and on top of the units. “I'll be back in about a week to collect these” said the man on his way out the door. The traps were still there on our moving out of the apartment….Lovely. The real kicker comes when my housemate and I discover a leak from above. Just a few spots to start with and some bubbling paint outside the door, after calling to alert Philip James, I was told that there was nothing they could do about the water outside the door (it had to go through the building management). After about a week we noticed the leak was getting considerably worse in the bathroom and spreading to the ceiling of the master bedroom. We received an email from Philip James' asking for photos of the leak. Which we happily and swiftly provided, the reply to which was asking us to go upstairs and get the contact details on the tenants so they could see if there was a problem with their plumbing. With no reply from upstairs after trying twice, we contacted Philip James again to alert them that the leak was getting worse. By this point the walls were completely damp and water was now settling under the carpets leaving the carpets soaking wet and smelly. So this went on for approximately 3 months with the water getting worse spreading to both bedrooms, both bathrooms and the hallway dripping with what I can only imagine was waste water from upstairs. Stinking our whole apartment out and soaking our belongings, yet the only contact we received from Philip James was a couple of emails… No visits, not even phone call to make sure the ceiling hadn't caved in on us, just a couple of lousy emails asking us to take pictures and asking us to get the details from upstairs. After realising none of our issues where going to be sorted we realised that we wanted an estate agency that does offer good customer service, instead of being met with arrogant and holier-than-thou members of staff. So when it came to the time of moving out (still having had nothing but emails from Philip James) we asked if we could be there at the time of final inspection. We met with the inspector, who was absolutely lovely; before we walked into the apartment I said “I'm sure you've been made aware of our leak.” His reply was “They mentioned something,” to which he stepped into our apartment and said “Oh my god.” He told us he was shocked, and that he hadn't been working for Philip James very long, “but I keep finding issues that Philip James just hasn't dealt with.” There you have it, straight from the horse's mouth! He told us we had done a great job cleaning considering the leak and the stink, which was horrendous; he had to open all the windows before taking his photos. Just to confirm the absolute lack of management, once we had moved out into our new apartment. My housemate got a phone call from Philip James, asking us where we plugged our internet in, as the new tenants had trouble locating it!!!WHAT!?!? What are these people even getting paid for, seriously?