Hannells
4.9/5, 2816 reviews
95% recommended
96% sales valuation accuracy
98% sales fee satisfaction
94% lettings valuation accuracy
97% lettings fee satisfaction



Property Features

Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “... show more Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
Hannells | Derby's Top Rated & Best Selling Estate Agent

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 98% £20,025 £47,000,000
Lettings 94% 97% £320 £2,350
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
155 7 230 12 1331 55 856 56 102 13
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“I would just like to thank Amy and Nicola for ......”

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Jan 26,2018
Minithumbup
Amy Boole
Nicola Barnard
By: 'Barbara'
Jan 26,2018
0 people found
this helpful
I would just like to thank Amy and Nicola for their outstanding service. We sold our house quite quickly but that was just the start of the excellent service we've received , Nicola helped us to secure our new home, and Amy supported and nursed us ...
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Comment on agent fees
Reasonable fees
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By: Nicola Manning
Jan 26, 2018
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Thank you Barbara for taking the time to write your review on your house selling experience, I and the whole team at Allestree would like to thank you for choosing us to sell your property and wish you many years of happiness in your new home. Kind regards Nicola ...

“Outstanding, I would highly recommend! We sold our property within ......”

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Jan 26,2018
Minithumbup
Niki Younger
By: 'Anthony'
Jan 26,2018
2 people found
this helpful
Outstanding, I would highly recommend! We sold our property within days of it going live onto the market. The team was amazing, we were very happy with our photos - James did a great job. Every member of staff went above and beyond for us, ...
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By: Niki Younger
Jan 26, 2018
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We are over the moon you would highly recommend us and have received an outstanding service. We really appreciate your comments. You have made the whole team at Chellaston Hannells very proud. Thank you! ...

“Nicola came to value our home, the decision to move ......”

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Jan 26,2018
Minithumbup
Nicola Barnard
By: 'Ron'
Jan 26,2018
0 people found
this helpful
Nicola came to value our home, the decision to move was with some trepidation after living in the house for 30 years. After viewing our house Nicola sat us down and asked us why we wanted to move, the reason was simple as it was time ...
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Comment on agent fees
Worth it
Was this helpful? Yes
By: Nicola Manning
Jan 26, 2018
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Thank you for your kind words and reviewing our services. It is always our aim at Hannells to give honest advice and to get the best possible price for our clients to help you to move on to your new chapter. We pride ourselves in high customer service values and were happy to help assist you in your house sale. Kind regards Nicola & the team at Allestree ...

“Thank you very much to Amy, Nicola & Pam and all ......”

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Jan 26,2018
Minithumbup
Amy Boole
Nicola Barnard
By: 'Jane'
Jan 26,2018
0 people found
this helpful
Thank you very much to Amy, Nicola & Pam and all the team at Allestree for just selling my Mothrer's bungalow within 3 days. This firm offer an excellent personal friendly service. The staff were always cheerful, helpful and willing and ready to listen and help throughout ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Nicola Manning
Jan 29, 2018
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Hi Jane - Thank you for your review and your kind words. It is always our main aim to achieve the best price in the quickest time possible while maintaining our high levels of customer service all areas of our sales process, It was a pleasure selling your mums bungalow and we wish her every happiness in her new home. Kind regards Nicola and all the team at Allestree. ...

“All good, no issues. Good contat, direct, helpful and responsive. ......”

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Jan 25,2018
Minithumbup
Jenna Dolman
By: 'KG'
Jan 25,2018
3 people found
this helpful
All good, no issues. Good contat, direct, helpful and responsive. There is nothing in particular that i could complain about....
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Comment on agent fees
good
Was this helpful? Yes
By: Hollie Clayton
Dec 17, 2018
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Thank you for leaving your kind review about Jenna. We appreciate all feedback. Kind Regards Hollie Clayton and the rest of the team at Hannells Lettings ...

“I purchased my house through Hannells and dealt mainly with ......”

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Jan 25,2018
Minithumbup
Amy Boole
By: 'Darren'
Jan 25,2018
0 people found
this helpful
I purchased my house through Hannells and dealt mainly with Amy in after sales. Cannot thank her enough for the brilliant service. Always friendly and efficient when dealing with my queries and went above and beyond, being the only organised person in the whole group ...
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Comment on agent fees
Not applicable as I purchased through Hannells and sold through a different agent
Was this helpful? Yes
By: Nicola Manning
Jan 26, 2018
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Darren, thank you so much for taking time out to write us your review, which was a pleasure to read and a credit to all the hard work and attention to detail Amy pays to her sales progression role here in the Allestree branch. We pride ourselves in excellent customer service and have been happy to help you and your family move into your new home. Kind regards Nicola and all at Allestree branch ...

“Hannells have been brilliant to me and any problem, issue ......”

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Jan 25,2018
Minithumbup
By: 'Rebecca'
Jan 25,2018
2 people found
this helpful
Hannells have been brilliant to me and any problem, issue or questions they are always there and sort it out, hannells go the extra mile and would recommend them, the staff are really understanding but you have to be good to them too....
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Comment on agent fees
As expected
Was this helpful? Yes
By: Hollie
Feb 05, 2018
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Hi Rebecca, It was so lovely to read your review, thank you for taking the time to write your feedback. Myself and the team was delighted to read your comments and we are all thrilled we have provided you with a service you are happy with. Kind Regards from everyone in Hannells Lettings ...

“I chose Hannells because they seem so visible around the ......”

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Jan 24,2018
Minithumbup
By: 'Craig'
Jan 24,2018
0 people found
this helpful
I chose Hannells because they seem so visible around the area. I wasn't disappointed, I had a constant stream of viewings which they took care of and it wasn't long before I had an acceptable offer. The biggest thing for me was how easy they ...
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By: Nicola Manning
Jan 24, 2018
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Thank you so much Craig for taking the time to write this review, we were happy to be able to assist you in your house sale. We hope to hear from you if we can be of any help in the future. Kind regards Nicola & the team at Allestree ...

“The team are very helpful and there communication was what ......”

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Jan 23,2018
Minithumbup
By: 'Gareth'
Jan 23,2018
0 people found
this helpful
The team are very helpful and there communication was what I hoped for ! This is the second time I've used Hannells because they get the job done! Thank you all again...
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Was this helpful? Yes
By: Lauren Taylor
Jan 26, 2018
View all comments (1)
Hi Gareth,Thank you so much for taking the time to write such a great review. From the whole team here at Littleover, I would like to thank you for choosing to sell with Hannells for a second time and we sincerely hope that we can be of service to you again some time. Kind regards Lauren ...

“Selling a Georgian property is like internet dating, the right ......”

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Jan 18,2018
Minithumbup
By: 'The'
Jan 18,2018
1 people found
this helpful
Selling a Georgian property is like internet dating, the right person is out there but a rare person! Hannells with their specialist team, helped us find that person by rigourous attention to detail and cheerful and accurate updates along the way. Thank you for your ...
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Comment on agent fees
Competitive
Was this helpful? Yes
By: Niki Younger
Jan 24, 2018
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Thank you so much for you kind comments from all of us here at the Hannells Chellaston Branch. We hope you have settled in to your new home now! Selling your lovely cottage for you was our absolute pleasure! You know where we are should you need our services again. Take care. ...

“I have dealt with many agents in Derby and I ......”

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Jan 18,2018
Minithumbup
Lauren Taylor
By: 'Kamalpreet'
Jan 18,2018
1 people found
this helpful
I have dealt with many agents in Derby and I can seriously say that Hannells are one of the best. They are fast, they always keep you in the loop and keep everyone on their toes by regularly checking up. Thank you Lauren and Michelle....
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By: Lauren Taylor
Jan 19, 2018
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Hi Kamalpreet, Thank you so much for taking the time to write this review! The whole team here at Littleover were delighted when they saw it! We're really pleased that you felt kept up to date and that we were very efficient.We hope that we can be of service to you again at some point in the future! Best wishes from all of us here at Hannells Littleover! Regards Lauren Taylor Hannells Littleover ... ...

“I would like to thank all the staff at the ......”

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Jan 17,2018
Minithumbup
Lauren Taylor
By: 'Rosalind'
Jan 17,2018
0 people found
this helpful
I would like to thank all the staff at the Littleover branch for their help and support, especially Lauren and Michelle. they have kept me going over a difficult time and I am very grateful for all the phone calls and helpful advice and kindness ...
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Comment on agent fees
fair
Was this helpful? Yes
By: Lauren Taylor
Jan 18, 2018
View all comments (1)
Hi Rosalind, Thank you so much for taking the time to write this review! The whole team here at Littleover were really pleased when they saw it, and it meant a lot to myself and Michelle especially. We are really pleased that you would be happy to recommend our services to your friends. Best wishes from all of us here at Hannells Littleover! Regards Lauren Taylor Hannells Littleover ... ...

“We fell in love with a house in July last ......”

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Jan 16,2018
Minithumbup
Sarah Gascoigne
Michelle Tinson
By: 'JulieF'
Jan 16,2018
0 people found
this helpful
We fell in love with a house in July last year at a time when we were not even looking to move. Hannells came round and valued our house and got it on the market for us straight away, with viewings taking place after two ...
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Comment on agent fees
Worth every penny!
Was this helpful? Yes

“My house sold with Hannels in less than two weeks. ......”

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Jan 16,2018
Minithumbup
By: 'Derby'
Jan 16,2018
0 people found
this helpful
My house sold with Hannels in less than two weeks. The service they provided was excellent all the way through. All members of staff from the valuation to the after sales team were efficient and courteous I would recommend them to anyone...
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Comment on agent fees
You get what you pay for
Was this helpful? Yes

“Used Hannells to sell my property and was very impressed ......”

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Jan 16,2018
Minithumbup
By: 'Samuel'
Jan 16,2018
0 people found
this helpful
Used Hannells to sell my property and was very impressed with thier service. Hannals managed to sell my house within a week for a good price and kept me up to date with really helpful feedback after every viewing and throughout the sale. The staff ...
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Comment on agent fees
The fees were as expected and have been worth the money paid!
Was this helpful? Yes

“Excellent efficient service from all the staff who kept us ......”

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Jan 11,2018
Minithumbup
By: 'John'
Jan 11,2018
0 people found
this helpful
Excellent efficient service from all the staff who kept us fully up to date. We sold very quickly but it fell through due to no fault of Hannels but a break in the chain. Soon found a new buyer and all's well that ends well. ...
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Comment on agent fees
Well deserved
Was this helpful? Yes
By: LT
Jan 15, 2018
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Hi John, Thank you so much for taking the time to write this review! The whole team here at Littleover were delighted when they saw it! We're really pleased that you would be happy to recommend our services to anyone and we hope that we can be of service to you again at some point in the future! Best wishes from all of us here at Hannells Littleover! Regards Lauren Taylor Hannells Littleover ...

“I instructed Hannells mainly because of the market exposure they ......”

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Jan 02,2018
Minithumbup
By: '`weztas'
Jan 02,2018
0 people found
this helpful
I instructed Hannells mainly because of the market exposure they have.I have dealt with property for over twenty years and in the past have always decided to sell at auction as I was rather dubious about estate agents. This property was in a well ...
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Comment on agent fees
the fees are the fees. you pay for what you get and overall im very pleased
Was this helpful? Yes
By: BB
Jan 03, 2018
View all comments (1)
Hi Weztas! Thank you so much for taking the time to write such a brilliant review of your experience with the Hannells Team at Littleover. We're on a mission to provide all of our customers with a "Moving Experience" and it makes it all the more worthwhile for the team when they see that their hard works pays off thanks to reviews like this. From the whole team at Hannells, we'd like to thank you for choosing to move with Hannells and all the very best for the future. We sincerely hope ...

“I had nothing but great service from them in selling ......”

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Sep 06,2017
Minithumbup
Michelle Tinson
Sarah Gascoigne
By: 'Ian'
Sep 06,2017
2 people found
this helpful
I had nothing but great service from them in selling my house,I didn't need to ring (as knowing there had been a viewing, they had already contacted me to tell me ) but then, the following day had contacted the prospective buyer for their views, ...
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Comment on agent fees
I didn't know what to do in this matter but for the service I would have paid more
Was this helpful? Yes

“Outstanding service. I was kept up to date with all ......”

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Sep 06,2017
Minithumbup
By: 'Phillipa'
Sep 06,2017
2 people found
this helpful
Outstanding service. I was kept up to date with all veiwings. Very pleasant and efficient staff. A very smooth process....
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Comment on agent fees
Good
Was this helpful? Yes

“I received excellent customer service when dealing with the sale ......”

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Sep 06,2017
Minithumbup
By: 'Charlotte'
Sep 06,2017
2 people found
this helpful
I received excellent customer service when dealing with the sale of my house. Staff were all very professional, helpful at all times and nothing was any trouble. They kept me informed every step of the way and ensured I was happy with all viewings and ...
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“can only describe has the worse experience we have had ......”

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Aug 03,2017
Minithumbdown
By: 'mr'
Aug 03,2017
6 people found
this helpful
can only describe has the worse experience we have had from both buying and selling ,no communication just excuses ,over value your house then say its about area , no viewings even though other properties did, and when it comes to buying even worse cant be ...
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Was this helpful? Yes
By: michael brain
Aug 18, 2017
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i am the md of hannells , i have no complaint come across my desk, i take customer service very seriously if you would like to discuss please get in touch ...

“Do not put your house in their hands. Their laziness ......”

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Jun 26,2017
Minithumbdown
By: 'Disgruntledseller'
Jun 26,2017
7 people found
this helpful
Do not put your house in their hands. Their laziness astounds me. If you don't want to sell quickly and literally want to throw your money away go with Hannells. They will put an ad on Rightmove and that's your lot. You won't hear from ...
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Was this helpful? Yes
By: michael brain
Aug 25, 2017
View all comments (1)
Im sorry you have not received the level of service that you should of , i see from the comments that you were a prospective customer , may i point out that there is nothing sneaky about our withdrawal fee, it is pointed out at every point of the contract and to ensure this we get our clients to witness all pages of our contract , and i believe we are the only agents who do this, and i do believe yo will find withdrawal fee with 99% of all agents , this is not some snidy practice and as for 6 ...

“We've been letting a property through Hannells for 9months. In ......”

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May 08,2017
Minithumbdown
By: 'Chris'
May 08,2017
9 people found
this helpful
We've been letting a property through Hannells for 9months. In month 2 we advised Hannells of crucial repairs that needed doing to the property. These are the Landlords responsibility under the tenancy agreement and the Landlord and Tenant Act. Since then the property has further fallen ...
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Comment on agent fees
Don't know the landlord pays them.
Was this helpful? Yes
By: michael brain
Aug 18, 2017
View all comments (1)
im sorry , but i saw picture of both the car and tile , so you are saying a slate roof tile, fell 18 ft of roof hit your car scratched it in two directions , no dent and the tile then hit a blocked paved driveway and didnt smash , whilst landing aproximately 3 ft away from the car ,ill let people make there own mind up ...

“This service leaves a lot to be desired. Service adviser ......”

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Aug 26,2016
Minithumbdown
Emma Reeve
By: 'Ruqayyah'
Aug 26,2016
7 people found
this helpful
This service leaves a lot to be desired. Service adviser called and was very rude and impolite. Asked my why I 'had not been to a mortgage adviser's appointment' which was in a week's time! Someone had booked my appointment in the diary on the ...
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What agent could do to change your mind?
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“Worse company in the world!!!! Full of b.s to ......”

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Feb 21,2015
Minithumbdown
By: 'Mick'
Feb 21,2015
9 people found
this helpful
Worse company in the world!!!! Full of b.s to me and the vendor! They over value houses by over £20k and deny its their fault when it falls through! 2 valuations state it was worth 20k less and they still say they valued it correctly. ...
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By: michael brain
Aug 18, 2017
View all comments (3)
no we do not make up phantom offers in any way whatsoever , and we valued the house at current market condtions, someone agreed to purchase the property at that price, it was down valued by the surveyor for the mortgage company , if it had been a cash buyer this vendor would of been singing our praises , but i understand the dissapointment felt after the surveyor downvalued it , had it been a different surveyor the outcome could well of been different , and we dont lie to get you to go higher , ...
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Last updated at 3:14 PM 24/09/2018 by allAgents

Awards won by Hannells

Regional Awards won by Hannells

Individual Branch Awards

Derby, DE73

Derby, DE21

Derby, DE22

Derby, DE23

Derby, DE24

Derby, DE3

Derby, DE73



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Hannells