96% sales valuation accuracy
98% sales fee satisfaction
94% lettings valuation accuracy
97% lettings fee satisfaction
Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “...
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Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
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Heather
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Debbie
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Leanna
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Aimee
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Aaron
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Lorna
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Amy
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Emma
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Lauren
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Jo
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Alex
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Michelle
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Nicola
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Eve
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Sara
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Sarah
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Sarah
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Olivia
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Mya
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Sam
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Chloe
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George
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Rebecca
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Leah
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Sally
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Keilia
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Jessica
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Emma
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Jenna
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Laura
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Vicky
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Oliver
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Rachel
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Tom
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Bonnie
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Gemma
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Natalie
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Sharon
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Nicola
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Kerrie
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Michael
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Kim
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Lilly
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Olivia
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Pam
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James
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Mya
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Matt
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Latest Reviews
View all Reviews 2756Featured Review
a
reviewed by 'Richard Nayler'
Featured Review
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reviewed by 'Mrs G'
5th May 2024
reviewed by 'Chris'
5th May 2024
reviewed by 'Tee'
5th May 2024
reviewed by 'Johanna fearn'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 98% | £20,025 | £47,000,000 |
| Lettings | 94% | 97% | £320 | £2,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 144 | 6 | 221 | 11 | 1310 | 54 | 844 | 55 | 101 | 13 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
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Feb 03,2023
Feb 03,2023
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Excellent service from Olivia Mee who gave us really professional and clear advice regarding our application for a rental home....
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May 15,2023
May 15,2023
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Excellent experience and fantastic service!
After a bad experience with a large corporate estate agents (Not Hannells) 18 months ago, I was very nervous about repeating the process.
I was assured by Hannells that the experience would be different and they stayed true to their word. ...
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May 05,2024
May 05,2024
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Simply the best!! Excellent service they go above and beyond customer service going out of their way to help you....
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May 05,2024
May 05,2024
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Outstanding working experience with Hannels. Good job . Keep up the good work...
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May 05,2024
May 05,2024
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Thank you Leanna for handling the tenancy renewal agreement on my property with speed and efficiency....
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May 04,2024
May 04,2024
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Everyone at Hannells has made the process of renting a property a very simple process. Communication is effective, there are regular checks on the property and timely reminders when safety checks etc are needed....
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May 04,2024
May 04,2024
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Leanna was very helpful and effective during this process, without bothering us with unnecessary information....
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May 04,2024
May 04,2024
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The process was clear and fast, we are happy that we could sign it online without issues...
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May 04,2024
May 04,2024
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I rent with Hannells Chellaston and have done for almost 2 years now. From start to now everything has been amazing, any queries or issues I have are resolved so quickly and stress free. I usually speak to Leanna, she is a lovely member of staff ...
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May 03,2024
May 03,2024
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Excellent customer service from Olivia and Chloe. Very thorough and easy to communicate with,...
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May 02,2024
May 02,2024
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Always very helpful, and found a new tenant quickly with little lag between tenants....
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May 02,2024
May 02,2024
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Really great service throughout. Took some time to all complete but would have been much longer I’m sure if it wasn’t for Debbie at Hannels chasing for updates and keeping us informed every step of the way....
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May 02,2024
May 02,2024
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Jess at Hannells
Jess has been so helpful snd so supportive through the whole process, keeping us updated constantly and being so understanding when working with us, as first time buyers!
Thank you Jess...
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May 02,2024
May 02,2024
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Great service & communication - special thanks to Amy who did a fantastic job with a very difficult buyer 😊...
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May 02,2024
May 02,2024
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Very helpful and supportive staff
Assisted in sorting out the mortgage and liaising with both parties.
Prompt responses from the team...
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May 02,2024
May 02,2024
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The process of renting our first house with Hannells, was, bar a few glitches, flawless and stress-free. We would like to thank Chloe for her punctuality, attentiveness, patience and professionalism in guiding us through each step of the rental process. On the basis of our ...
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May 02,2024
May 02,2024
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Thank you Hannells for selling so quickly! Were previously with another agent, not much activity or updates. We were with Hannells for 2 weeks and had an offer. Communication has been great and everyone we have spoken to are always helpful and friendly....
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May 01,2024
May 01,2024
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The staff at Hannells are polite friendly and provide a good service!
Olivia was particularly helpful and has excellent inter personal skills.
Maya always kept us informed and provides excellent customer service!...
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May 01,2024
May 01,2024
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Everyone I have dealt with or spoken to at Chellaston Hannells has been friendly and very helpful no matter what kind of question I've had or help I've needed.
All processes are simple and easy from signing to the tenancy, to a repair and a ...
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Apr 30,2024
Apr 30,2024
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Brilliant service from hannels highly recommend them,staff are very helpful...
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Apr 30,2024
Apr 30,2024
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Amazing customer service and guidance through selling our house! If we ever buy/sell again in the future we will look for hannells!...
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Apr 30,2024
Apr 30,2024
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Our experience with Hannells so far has been seamless, friendly staff, and good communication for all parties involved in the sale. We are a returning customer, having previously used Hannells for the purchase of our current property....
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Apr 30,2024
Apr 30,2024
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Everything so far has been fantastic! Sarah and Kim are so speedy, communicative and scarily efficient. Still in a bit of a daze at how they managed to get us three offers in less than a week of having the property up, and then helped ...
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Apr 30,2024
Apr 30,2024
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We initially purchased the property and are now selling using Hannells. Would highly recommend....
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Apr 30,2024
Apr 30,2024
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Great customer service by the team and a good working relationship formed for the future....
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Apr 30,2024
Apr 30,2024
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LeAnne was very informative at e and we had no problem re ewing our tenancy...
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Apr 29,2024
Apr 29,2024
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Really smooth process from start to finish with what is a difficult process to go through and Hannells at Littleover made this alot easier.
From the personal service and remembering the sale to my parents a couple of years before, to sorting all the viewings ...
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Apr 29, 2024
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(1)
Hi Mark!
Wow! What a brilliant review. Thank you kindly for taking the time to leave such positive comments about your moving experience with the Littleover team and in particular, Alex.
We're delighted that we made what can be a difficult process as smooth as possible and you're spot on with Alex. You've hit the nail on the head describing him as a dog with a bone when it comes to sales progression and I'm sure he'll take great pleasure and pride in reading that.
Plus, we're delighted ...
Apr 29,2024
Apr 29,2024
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Jess from Hannells is very helpful. My thanks to her....
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Apr 30, 2024
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Hi Chao!
Thank you for taking the time to leave a brilliant 5-star review of your moving experience with Jess and the Alvaston team at Hannells!
We agree, Jess is a fantastic member of the team there and prides herself on being professional and helpful for her customers so she'll be delighted when she sees this mentioned in your comments.
On behalf of the whole team here, thank you for trusting Hannells with the sale of your property and we look forward to being of service to you in the ...
Apr 29,2024
Apr 29,2024
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A huge thank you to the Hannells team in Chellaston for securing a buyer for my property. Aaron and Claire who have kept me informed, providing prompt feedback after each and every viewing and there were many. The team always have a friendly and a ...
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Apr 30, 2024
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Hi there!
Thank you so much for taking the time to leave such a wonderful review of of your moving experience with Aaron, Clare and the Chellaston team at Hannells.
The team there are brilliant at what they do and pride themselves on being friendly and keeping their customers fully up to date with all happenings - so they'll be delighted to see this highlighted in your comments. Feedback like this from Happy Customers really makes a difference!
On behalf of the whole team here, thank y ...
Apr 28,2024
Apr 28,2024
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Had a few hiccups with a different estate agent but Hannells got us listed immediately and sold quickly....
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Apr 29, 2024
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Hi Shakira!
Thank you for taking the time to leave a brilliant 5-star review of your moving experience with Bec, Aaron and the Chellaston team!
The team there pride themselves on being pro-active and getting stuff done so to see this mentioned in your comments will make their day and we're delighted that we were able to quickly find a buyer for your property.
On behalf of the whole team here, thank you for trusting Hannells with the sale of your property. We look forward to being of ser ...
Apr 27,2024
Apr 27,2024
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Very easy experience selling my property with them. Always proactive and chearful even when we faced some unexpected issues. Friendly and professional, kept me updated all the way.
Highly recommended....
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Apr 29, 2024
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Hi Paul!
Thank you so much for taking the time to leave such a positive review of your moving experience with Alex and the Littleover team.
The team there really do pride themselves on achieving great results for their clients so to see your mentions of "professional", "friendly", "pro-active" and "cheerful" will really make their day as it's exactly those things that we like to think separate us from the competition!
On behalf of the whole team here, thank you for trusting Hannells wi ...
Apr 26,2024
Apr 26,2024
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From start to finish the team were amazing! Fast, efficient and amazing service throughout. Sale agreed within a week.
Best agent in Derby without a doubt! Thank you x...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 3:14 PM 24/09/2018 by allAgents
Awards won by Hannells
Regional Awards won by Hannells
Individual Branch Awards
Derby, DE73
-
2023
Best Letting Agent in Derby
-
2023
Best Letting Agent in DE73
-
2022
Best Letting Agent in DE73
-
2022
Best Letting Agent in Derby
-
2021
Best Letting Agent in DE73
-
2023
Best Estate Agent in DE73
-
2022
Best Letting Agent in Midlands
-
2022
Best Estate Agent in DE73
-
2021
Best Letting Agent in Derby
-
2023
Best Letting Agent in Midlands
