96% sales valuation accuracy
98% sales fee satisfaction
94% lettings valuation accuracy
97% lettings fee satisfaction
Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “...
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Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
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Debbie
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Leanna
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Aimee
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Aaron
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Emma
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Jo
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Lauren
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Alex
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Michelle
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Nicola
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Eve
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Sara
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Sarah
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Sarah
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Olivia
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Chloe
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Mya
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Keilia
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Jessica
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Emma
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Jenna
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Laura
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Tom
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Mya
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Gemma
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Natalie
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Sharon
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Kerrie
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Nicola
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Kim
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Lilly
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Olivia
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Michael
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James
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Matt
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Latest Reviews
View all Reviews 2816Featured Review
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reviewed by 'Richard Nayler'
Featured Review
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reviewed by 'Mrs G'
1st Jun 2024
reviewed by 'Ahmed'
30th May 2024
reviewed by 'Afolabi'
29th May 2024
reviewed by 'Shafiq'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 98% | £20,025 | £47,000,000 |
| Lettings | 94% | 97% | £320 | £2,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 155 | 7 | 230 | 12 | 1331 | 55 | 855 | 56 | 102 | 13 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
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Feb 03,2023
Feb 03,2023
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Excellent service from Olivia Mee who gave us really professional and clear advice regarding our application for a rental home....
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May 15,2023
May 15,2023
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Excellent experience and fantastic service!
After a bad experience with a large corporate estate agents (Not Hannells) 18 months ago, I was very nervous about repeating the process.
I was assured by Hannells that the experience would be different and they stayed true to their word. ...
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Jun 06,2018
Jun 06,2018
1
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Cally has been super efficient at arrange appointments for me ensuring I know exactly when and where and following up how I got on afterwards....
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Jun 06,2018
Jun 06,2018
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Good service from initially Simon carrying out the valuation to the office staff arranging viewing times. Received four offers in the end with closed bids....
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Good
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Jun 11, 2018
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Good Morning Gavin, Thank you for your feedback. It is very much appreciated and we love to read good reviews from our customers. Kind Regards from Lauren and the whole team at Littleover! ...
Jun 06,2018
Jun 06,2018
0
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Hannells were absolutely fantastic throughout the whole buying experience. One of the only estate agents that did not talk down to us when were not quite proceedable, and very helpful and patient when we finally found our new house. The whole process with Hannells has ...
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Jun 11, 2018
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Hi Sophie, Thank you for taking the time to write such a fantastic review. We were so pleased to read that you found us helpful through the whole process. We like to provide our customers with the complete moving experience and we pride ourselves in excellent customer service. I'm so pleased that Hannells would be the agent you chose first if you were to sell your property. Kind Regards Lauren and the whole team here at Littleover! ...
Jun 06,2018
Jun 06,2018
0
people found
this helpful
this helpful
I have purchased a property via Hannells and can honestly say they have been attentive, supportive and informative throughout. Having a local branch I'm able to visit and deal with someone face to face has made the greatest of difference.
The branch assisted and supported ...
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Comment on agent fees
No fees applicable as I was purchasing, however I found the after sales support better than my own estate agent !!
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Jun 07, 2018
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Rachel thank you so much for your review, it was a pleasure for us all to read. We are very customer service focused and it is always our intention to make the house buying and selling process as stress free as possible, keeping our vendors and buyers updated, making the moving experience a good one. Best wishes Nicola & the Allestree team ...
Jun 05,2018
Jun 05,2018
2
people found
this helpful
this helpful
First class service from Nicola, Aaron and the rest of the team, everyone was so helpful and accommodating in which was a very stressful move for my elderly parents. Would definitely recommend this estate agents. Well worthy of 5 stars. Thank you Hannells of Allestree Team!...
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Comment on agent fees
Very reasonable fees for an all round package
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Jun 06, 2018
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Zena thank you for your review of your selling experience with Hannells and your kind words. We hope your parents will be very happy in their new home. Kind regards Nicola & the team at Allestree ...
Jun 05,2018
Jun 05,2018
0
people found
this helpful
this helpful
We have hopefully just secured a sale STC and can not thank the staff enough for their professional, friendly, supportive and encouraging support. We were kept informed and consulted throughout the process. Thank you....
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Comment on agent fees
As a sale STC has been agreed satisfied with fees and all round service.
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Jun 04,2018
Jun 04,2018
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we was very happy with the service provided from Hannells, very good customer relations with all the staff at the chaddesden branch and we was alway kept informed along the whole process...
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Jun 04,2018
Jun 04,2018
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As a viewing was made ,follow up calls were made to ensure both buyer and seller were kept informed,very good...
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Comment on agent fees
I've not had the bill yet!!
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Jun 11, 2018
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Hi Ian, Thank you for taking the time to write a review. It was lovely to read and we were so pleased that you felt that you were kept up to date through the process. Kind Regards Lauren and the whole team here at Littleover! ...
May 28,2018
May 28,2018
0
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Having a very stressful time with another agency (through no fault of the agency, just dodgy buyers), switching to Sarah and her team to get our sale completed was a great move. A lot of the stress was removed due to constant communication. Our house ...
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Comment on agent fees
Fees are higher than some others, but you pay for what you get, and great value for money
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May 24,2018
May 24,2018
0
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I have viewed many properties and had a great experience each time. Great follow up and keen service. Polite and approachable. Recommended!...
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Comment on agent fees
I am buying not selling through them.
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May 24,2018
May 24,2018
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i was very satisfied with the service provided from Hannells. They dealt with any questions i had quickly and was always very happy to help....
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May 23,2018
May 23,2018
1
people found
this helpful
this helpful
Both Sarah and Cally have been really helpful and supportive during what has been a tricky time for me. Their endless patience and help dirngn my search for a new house had been much appreciated. Thank you both loads....
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Comment on agent fees
Na
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May 24, 2018
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Hi Karen, Thank you so much for taking the time to leave such a lovely review. From the whole team here, we'd like to thank you for choosing to move with Hannells and all the very best for the future. We sincerely hope that we can be of service to you again some time. ...
May 22,2018
May 22,2018
1
people found
this helpful
this helpful
After hearing good reviews about Hannells we decided to use them to sell our house. The staff members were very approachable and courteous. Our agent kept in touch with us and advised us every step of the way. Our property was sold STC within less ...
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Comment on agent fees
good
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May 25, 2018
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Hi Tony, Thank you for writing such a lovely review. It was so lovely to read. It gave the team great pleasure reading that you found us approachable and courteous and felt kept up to date every step of the way. Once again, thank you very much for writing the review. Kind Regards Lauren and the whole team here at Littleover! ...
May 21,2018
May 21,2018
3
people found
this helpful
this helpful
After lots of thinking we have decided to sell up, we contacted Hannells due to the good feed back from other clients, so we decided to use them and ask them to sell our pad ! Our contact was a very nice lady her name is ...
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Comment on agent fees
Hmmmmmmm......as expected, but you do get what you pay for......! So no drama there !
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May 24, 2018
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Thank you very much for your kind comments. ...
May 20,2018
May 20,2018
2
people found
this helpful
this helpful
We recently purchased a property through Hannells which, for various reasons with the chain and at pretty much all stages, has taken lots of checking and chasing on their part in order to keep the process moving. Hannells team have all been fantastic and we've ...
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Comment on agent fees
N/A
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May 21, 2018
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Becky thank you so much for your review and kind words. It is always our intention to make the house buying process as stress free as possible for all our clients and to make your moving experience a good one. Good luck with the move & best wishes to you all in your new home. Kind regards Nicola ...
May 19,2018
May 19,2018
4
people found
this helpful
this helpful
Our experience with estate agents I have found Hannells is the best I've dealt with to date. Especially Aimee Thornton who Was extremely helpful throughout the purchase. I found she responded as soon as she could and gave us regular updates as soon as she ...
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May 18,2018
May 18,2018
1
people found
this helpful
this helpful
Lovely people, helped with the sale of Mum's property, went the extra mile to make sure we were kept upto date with everything along the way. Any issues were dealt with on the day they arose, fantastic estate agents....
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Comment on agent fees
Worth the money
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May 18, 2018
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Hi, I hope you are well. Thank you very much for writing such a lovely review. It was lovely to read. I am so pleased that you felt kept up to date through the whole process, and felt that we went the extra mile. Kind Regards Lauren and the whole team here at Littleover! ...
May 18,2018
May 18,2018
1
people found
this helpful
this helpful
Gemma and Lauren have been extremely professional and helpful in all contact I have had with them regarding my purchase and have responded to any queries I have had quickly....
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Comment on agent fees
N/A Purchasing only
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May 18, 2018
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Hi Emma, I hope you are well. Thank you so much for writing such a lovely review and your very kind words. It was lovely to read that you felt us professional and helpful. Kind Regards from Littleover and the whole team at Littleover! ...
May 14,2018
May 14,2018
2
people found
this helpful
this helpful
From start to finish Hannels Littleover were fantastic. Any quierers we had were always answered promptly. Lauren was professional and was always available when we needed her. I would highly recommend them to anyone. Thankyou!...
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Comment on agent fees
Good
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May 18, 2018
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Hi Laura, Thank you for writing such a lovely review. So pleased you were happy with the service Hannells provided. We hope you are settling in to your new home and enjoying it. Kind Regards Lauren and the whole team here at Littleover! ...
May 11,2018
May 11,2018
2
people found
this helpful
this helpful
I would like to take a few moments to thank all of the staff at the Chaddesden Branch, moving house is very stressful as my wife and i found out but after asking question after question the staff kept me sain, they are bloody marvellous.
...
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May 09,2018
May 09,2018
1
people found
this helpful
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Hannells Littleover have been so helpful through the whole process. Very friendly when walk in to the office and never is to much for them. They have always helped me when I have needed it. I would give them a 10/10 and would recommend them to ...
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Comment on agent fees
Good for the service I have received.
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May 11, 2018
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Hi Baljit, Thank you for your review. It is so lovely when we hear great feedback. Very pleased to hear that we went above and beyond for you. Kind Regards Lauren and the whole team at Littleover. ...
May 09,2018
May 09,2018
1
people found
this helpful
this helpful
We have received a great service from Hannells Littleover. They have been extremely helpful from the start and provided us with lots of information at all stages. The valuation process was quickly done and was soon followed by photographs that we were pleased with. The ...
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Comment on agent fees
Slightly higher than we would like but they have gone above and beyond so we have had a quality service.
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May 11, 2018
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Hi Steve Thank you for taking the time to write such a lovely review. I was pleased to hear that you were kept up to date through the process and kept very much in the loop. It was lovely to read that you experienced a quality service and our fee reflected that. Kind Regards Lauren and the whole team at Littleover. ...
May 05,2018
May 05,2018
2
people found
this helpful
this helpful
Using Hannels has been a great experience. Special thanks to Pav who looked after my sale. she was very supportive and kept me up to date during my sale. Her support through my sale was exceptional and is a credit to your company.
All staff ...
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Comment on agent fees
Great value
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May 11, 2018
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Hi, I hope you are well and settling into your new home. It was so lovely to read your kind words and Pav was delighted when she saw it. We are so pleased that you were very happy and we provided you with the moving experience. Kind Regards Lauren and the whole team at Littleover. ...
May 04,2018
May 04,2018
1
people found
this helpful
this helpful
Emma and the team at Littleover provided advice and support throughout the sales process. They ensured that they provided us with immediate information of any viewings and prompt feedback. They also remained cheerful and positive throughout the process making a difficult time a much easier ...
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Comment on agent fees
Fair
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May 05, 2018
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Hi Wendy, Thank you so much for writing such a lovely review. It was really lovely to read your kind words.Kind Regards from Lauren and the whole team at Littleover! ...
Apr 26,2018
Apr 26,2018
3
people found
this helpful
this helpful
I had a long and stressful selling-buying process, with a lot of ups and downs. However, all Hannells staff were always there to help and make it possible. They were all very professional and friendly. I can not thank enough Angie, Michelle, Caley, Sarah, Sam ...
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Comment on agent fees
Good, very reasonable
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Apr 26, 2018
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Hi, thank you for your kind feedback. We are pleased your moving experience with us was helped along with our expertise. Wishing you well in your new home. ...
Apr 26,2018
Apr 26,2018
3
people found
this helpful
this helpful
I recently sold my late brothers house, through Hannells at Allestree. All the staff were extremely helpful & efficient, the house was valued promptly & accurately, several buyers were found within hours of it being advertised with viewings being arranged quickly & efficiently which they accompanied & we weren't ...
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Comment on agent fees
good
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Apr 27, 2018
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Mr M it was a pleasure for myself & team to read your review, thank you so much for taking the time to give us your excellent feedback on your recent moving experience. We were happy to assist you & look forward to helping you again in the future. Kind regards Nicola & the Allestree team ...
Apr 26,2018
Apr 26,2018
2
people found
this helpful
this helpful
Fantastic service from Hannells in Mickleover. Everybody in the office was really helpful and friendly, would highly recommend! Made what is normally a stressful time an easy process....
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Apr 27, 2018
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Hi Jane. Thank you so much for taking the time to write such a brilliant review of your experience with the Hannells Team at Mickleover. We really appreciate your feedback and wish you well in your new home. ...
Apr 25,2018
Apr 25,2018
2
people found
this helpful
this helpful
I was unsure what to do with my property until I had a viewing with Heidi. She was very friendly and extremely helpful and full of energy and offered me lots of different options that were available to me. I will definitely be using hannells ...
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Comment on agent fees
Good
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Apr 30, 2018
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Hello Luke, We are so pleased you were happy with the service provided and do get in touch once you decide to move, we would love to help! ...
Apr 25,2018
Apr 25,2018
2
people found
this helpful
this helpful
I am a landlord in Derby and recently had the need to review my portfolio for disposals and rentals. I perused the advertising for the many agents in Derby and felt that Hannells appeared best suited to my approach to selling and rentals, I was ...
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Comment on agent fees
Good
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Apr 25, 2018
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Thank you so much for your kind words & taking the time to write a review on your experience with Hannells, which both I & all the staff were pleased to hear was a good one for you. We have extremely high customer service values and I am pleased we exceeded your expectations. We look forward to working with you again soon. Kind regards Nicola & the Allestree team ...
Apr 21,2018
Apr 21,2018
2
people found
this helpful
this helpful
We viewed 14 properties with several agents over 2 days. One of these was with Tom. We wish all of them were ! Tom was very knowledgeable of the property he was showing us but, more importantly, he listened to our requirements and was able to advise accordingly....
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Apr 30, 2018
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Thank you for your kind review Stephen, Tom is delighted that you were happy with the service he provided and it is nice to hear such lovely comments. Good luck with your search! ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 3:14 PM 24/09/2018 by allAgents
Awards won by Hannells
Regional Awards won by Hannells
Individual Branch Awards
Derby, DE73
-
2023
Best Letting Agent in Derby
-
2023
Best Letting Agent in DE73
-
2022
Best Letting Agent in DE73
-
2022
Best Letting Agent in Derby
-
2021
Best Letting Agent in DE73
-
2023
Best Estate Agent in DE73
-
2022
Best Letting Agent in Midlands
-
2022
Best Estate Agent in DE73
-
2021
Best Letting Agent in Derby
-
2023
Best Letting Agent in Midlands
