43% lettings valuation accuracy
32% lettings fee satisfaction
FirstPort is one of the leading letting agents in the UK. We have property management office branches in London, Luton, Glasgow and Halesowen. Our main registered office is located in New Milton, Hampshire. Our services include managing residential lettings, retirement and some luxury developments. If you are thinking ...
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FirstPort is one of the leading letting agents in the UK. We have property management office branches in London, Luton, Glasgow and Halesowen. Our main registered office is located in New Milton, Hampshire. Our services include managing residential lettings, retirement and some luxury developments. If you are thinking of renting your property, take advantage of the home valuation tool to find out how much your home is worth and how we can help you rent it!
FirstPort property agents have more than 40 years of experience managing a wide portfolio of properties across the country. We strive to deliver a personalised service to each of our clients but still maintaining full professionalism. Our award-winning staff members provide the highest quality innovative service. We are transparent in our property management; our landlords and tenants receive real-time updates on their properties via our highly advanced online systems. Our goal is to make letting or renting property easy, reliable and valuable. We provide only highly trusted local property management services across England and Scotland.
FirstPort property agents have more than 40 years of experience managing a wide portfolio of properties across the country. We strive to deliver a personalised service to each of our clients but still maintaining full professionalism. Our award-winning staff members provide the highest quality innovative service. We are transparent in our property management; our landlords and tenants receive real-time updates on their properties via our highly advanced online systems. Our goal is to make letting or renting property easy, reliable and valuable. We provide only highly trusted local property management services across England and Scotland.
Latest Reviews
View all Reviews 129
29th Apr 2024
reviewed by 'DM'
29th Apr 2024
reviewed by 'Lee'
24th Apr 2024
reviewed by 'Mrs Rosemary S Balchin'
17th Apr 2024
reviewed by 'Landlord'
27th Feb 2024
reviewed by 'Raj Arora'
14th Feb 2024
reviewed by 'Stuart'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 43% | 32% | £350 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 19 | 1 | 19 | 0 | 1 | 0 | 2 | 2 | 85 |
Areas covered
Address
Queensway House, 11 Queensway
New Milton
Hampshire
BH25 5NR
03333214080
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Rankings
Latest Properties
No Properties
Jul 03,2019
Jul 03,2019
8
people found
this helpful
this helpful
HOLYHEAD MEWS CIPPENHAM A4 BATH RD BERKSHIRE.
THEY ARE THE CRAP AT WHAT THEY DO. THE COMPANY THEY GAVE THE CONTACT FOR KEEPING THE OUTSIDE CLEAN HAVE BEEN 4 TIMES IN 6 MONTHS. WHEN THEY ARE HERE THEY CUT THE GRASS NOT THAT WELL AND PICK UP ...
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Jun 07,2019
Jun 07,2019
20
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Apalling service from Firstport. Classic bad property management company happy to charge loads of fees but make it extremely difficult to communicate with them. I would definitely think twice before taking on a lease managed by them. Between them and the tin-pot solicitors that they ...
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Way overpriced for appalling service
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Jan 22, 2020
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(1)
Make a formal complaint to them and give them 8 weeks to resolve it to your satisfaction. Then you can report them to the Property Ombudsman if they do not. If they are attempting to defraud you, report them to Action Fraud. In addition email the Housing Minister Robert Jenrick - [email protected] to make him aware of their shameful business practices. ...
May 15,2019
May 15,2019
20
people found
this helpful
this helpful
My flat has been managed by First Port for years. Their service charges are excessive and they do not provide the service that I am paying for. Plus they have just issued us with a massive bill for additional costs as thet say they do ...
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Comment on agent fees
Astronomical.
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May 01,2019
May 01,2019
14
people found
this helpful
this helpful
Although I have some appreciation for FirstPort general quality of service I see a lot of mistakes (with service charges, avoiding responsibility for maintenance issues, etc.)
As a landlord, I am not happy about the excessive fees imposed by FirstPort on everything. The most unjustified ...
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Jul 02, 2019
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You do not have to pay the £120 fee for registering a new sub-let. Simply send a notice with the details and enclose a cheque for £40, with a covering letter that the £40 is to cover the cost of a junior clerk retrieving, amending and returning your file a process that should take 6 minutes. By doing this you have complied with the lease, leaving Firstport having to take action to prove it costs £120 to carry out a registration. Remember, registration is different from permission and far les ...
Mar 15,2019
Mar 15,2019
17
people found
this helpful
this helpful
Do not use this company. Their management is poor and expensive and their response to complaints tardy inadequate. As a result we are dispensing with their services....
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Mar 12,2019
Mar 12,2019
10
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this helpful
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Worked for 12 years cleaning firstport sites, and helping residents, Cheryl bars dell team made a mistake and tried to hide it by getting rid of us, no communication, mangers of all sites tried calling but like us were ignored, 4 wonderful ladies lost there jobs,....
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Na
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Apr 04, 2019
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(1)
Can you please get in touch with me at [email protected]. i may be able to help. ...
Mar 11,2019
Mar 11,2019
13
people found
this helpful
this helpful
First Port and their management staff are horrendous. Lies told at meetings, then denied at next ones, unintelligible finances for residents of Retirement properties to try to trawl through. Refusing contact to arrange meeting,yes you Mr Pauley!
Charged for services not received.
Unqualified,inadequate ...
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Comment on agent fees
Overpriced for services,poor communication,
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Mar 01,2019
Mar 01,2019
18
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Utterly shocked at how bad this company is. Let's say you buy a 100,000 property, expect to pay them 10,000 very couple of years for service charge and "external redecorations". Already won an complaint which I filed with the ombudsman but I will be shortly filing another ...
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May 14, 2022
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(4)
Same here folks - firstport are currently mis-managing the development I live on and we’re considering legal route as we’re sick of them and their extortionate service charges.
My email is [email protected] if you could send me any info you have on them which might help us. There’s countless stories online of fraudulent activity.
Thanks,
Phil ...
Feb 28,2019
Feb 28,2019
18
people found
this helpful
this helpful
Avoid at all costs. Advise eveyone to review the following sites immediately. You will save thousands.
Trust Pilot reviews
About Peverel website
I hate first port facebook page.
Please feel free to contact me....
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Comment on agent fees
Service charges just keep going up and up.
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Aug 07, 2023
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Hello,
I am a homeowner in a block managed by FirstPort, and I'm increasingly frustrated with their actions. They keep adding various charges on top of the already high annual service fee we pay. Recently, they have proposed changing the carpet despite receiving multiple letters from us expressing our disagreement, as the current carpet is in good condition. Unfortunately, our emails and letters have been ignored, leaving me feeling abused and neglected in my own property. I am at a loss as t ...
Feb 27,2019
Feb 27,2019
11
people found
this helpful
this helpful
FirstPort are one of worst property management companies I have ever come across. They seem not to have an area 'manager' who cares about his customers. They seem to be in it just to make money. They do not answer letters. They are very good ...
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Comment on agent fees
Very bad
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Feb 22,2019
Feb 22,2019
15
people found
this helpful
this helpful
Firstport have been our property management agent for around 10 years now and their incompetence astounds me more and more every day. They're complete amateurs who really don't have a clue what they're doing and will take every opportunity available to rob you blind. They hike ...
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Jan 30,2019
Jan 30,2019
11
people found
this helpful
this helpful
I think FirstPort are a very bad agent. If you are considering them as your new agent, you might want to do some research on how they perform before you hire them for a whole year....
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Feb 27, 2019
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Phoenix House LE1 is managed by the worst property manager ever, Gary Cox. He has lied and cheated by sending false and misleading information, however i have still been able to obtain tens of thousands back to our developments bank account. Any property that is managed by Gary Cox should contact me. ...
Jan 27,2019
Jan 27,2019
14
people found
this helpful
this helpful
I was accused of being in arrears with my service charge which i knew was incorrect....the accounts dept were very rude and totally out of order.
It wasafter yet another phone and discussion with a member of the customer services it was found that ...
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Comment on agent fees
Agents fees are totally out of order for what one gets in return.
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Feb 08, 2019
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Hi A.R.Baker, I have had similar challenges. Would you consider signing this petition and sharing it round your fellow residents and others frustrated with property managers? Thanks, Lucy https://petition.parliament.uk/petitions/238313 ...
Jan 25,2019
Jan 25,2019
9
people found
this helpful
this helpful
Unfortunately you can't go lower than 1 star!
They request money, the demand it, then send courts after you.
They don't deliver anything they are supposed to, not even end of year accounts ten months after the year ended.
They are clearly in the wrong yet ...
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Comment on agent fees
Unjustified. Fees for doing nothing. 10months after year end, still no accounts so no way of auditing to demonstrate they haven’t spent the money!
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Jan 25,2019
Jan 25,2019
8
people found
this helpful
this helpful
Uncompromising, beligerant, unhelpful a liability to the asset value of my home I would recommend anyone to avoid at all costs...
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Comment on agent fees
Too keen to apply additional charges to accounts without good caused and adopte bully boy tactics of threatening solicitors etc. For no good reason.
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“Incompetent rip off merchants that never communicate and charge extortionate fees for management packs Don't use this management company they are ser...”
Dec 10,2018
Dec 10,2018
6
people found
this helpful
this helpful
Don't use this management company they are seriously bad for your health,we had 3 aborted sales due to their level of incompetence and lack of transparency not to mention the costs incurred of buying management packs £462 per sale which are only valid for 3 months.
One ...
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Comment on agent fees
Na
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Oct 02,2018
Oct 02,2018
10
people found
this helpful
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I am being charged £42.00 because First Port had to update my tenants files. Please note there were no change in the details of my tenant, its the same person. I already paid £120 for this registry they've now implemented. When I challenged them, they were slow ...
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Comment on agent fees
Service charge at nearly £1200 per year... Plus additional costs if they spend over. Tenant fees with no justification for this charge, we already pay the welsh government a similar charge, First Port have just jumped on the bandwagon. Extremely BAD!
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Dec 07, 2018
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Truly abysmal organisation who provide little if any services to their tenants and yet charge extortionate fees.
They are incredibly frustrating to communicate with and take up to 3 weeks to respond to emails left by buyers solicitors which cost us on two sales this year.
Not proactive enough,rarely hold public meetings locally for tenants to thrash out their arguments (only 1 in nearly 3 years).
You have to pay for a management pack every time you sell your property and it's only valid for 3 ...
Sep 07,2018
Sep 07,2018
13
people found
this helpful
this helpful
Terrible bunch of crooks, I've just seen a job raised to replace a sign. One sign taken. Down, another put back exactly the same with a black border. Another job raised to clear alleyways that have nothing to do with them and are privetly owned.
...
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Comment on agent fees
Manipulated and self authorised, no accountability.
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Sep 06,2018
Sep 06,2018
12
people found
this helpful
this helpful
We have filed our complaints months ago and First Port is doing everything in its power to delay and stall the process. Meanwhile our development is deteriorating. If you're late with the payment (e.g. while you're on holiday) they quickly add a £60 'service charge' ...
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Aug 21,2018
Aug 21,2018
10
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Absolutely awful service, can't even get their accounts correct. Refuse to deal with cleaning of communal bin stores, won't clean drains even though they repeatedly promise to do so then prentend they don't know about the drains, property floods and guess what? It's the owners ...
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Comment on agent fees
Overpriced
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Aug 15,2018
Aug 15,2018
12
people found
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It's a shame the older generation don't use the internet as people need to start taking note of how bad this company is!! They charge through the roof on the upkeep of their building! People don't get to choose who the managers are so they ...
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Comment on agent fees
Very very expensive service charges!
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Aug 14,2018
Aug 14,2018
12
people found
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The accounts are never correct, always a deficit despite the charges increasing. Hugely, laughably defensive, try to blame home owners for all problems. Won't fix anything. Threaten and victimize residents who dare question or challenge them....
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Comment on agent fees
Crazy. The charges are crazy, for next to nothing. They threaten you with charges every time you report anything as well. There is always a deficit that residents have to cover. Disgusting.
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Aug 14,2018
Aug 14,2018
9
people found
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The accounts are never correct, always a deficit despite the charges increasing. Hugely, laughably defensive, try to blame home owners for all problems. Won't fix anything. Threaten and victimize residents who dare question or challenge them....
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Comment on agent fees
Crazy. The charges are crazy, for next to nothing. They threaten you with charges every time you report anything as well. There is always a deficit that residents have to cover. Disgusting.
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Aug 03,2018
Aug 03,2018
14
people found
this helpful
this helpful
We have unfortunately had FirstPort / OM / Solitare managing the grounds of our property for over 7 years, and every year we get outrageous bills, for little or no service, and persistent problems....which drag on for months. I have threathened them with legal action many times, ...
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Comment on agent fees
Rediculous fees, that change with the wind. I could not predict my next bill + or - 200%.
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Jul 11,2018
Jul 11,2018
13
people found
this helpful
this helpful
daylight robbery hike, prices up this company needs stopping !!!should not be allowed what they are doing to people.misery...
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Comment on agent fees
bad
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Jun 20,2018
Jun 20,2018
17
people found
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I basically pay an awful lot of money for a NON-service.
They do not include a breakdown of costs with their statements, it is virtually impossible to speak to a human by way of a phone call, e-mails need chasing numerous times in the hope ...
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Comment on agent fees
Bad
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Apr 09,2018
Apr 09,2018
20
people found
this helpful
this helpful
Dreadful, despicable company, I've already reviewed so don't want to repeat myself over their terrible service and bullying tactics. They are apparently taking me to court over 'arrears' for their non existent services when they systematically wrecked the development where I own a flat. I ...
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Jun 13, 2018
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They are hopeless. Never include a breakdown of costs with their charges, takes an age to reply to e-mails and IMPOSSIBLE to get hold of by phone. I tried various no's to reach them today but to no avail. Over two hours of my time wasted not to mention my phone bill.
I would give 0 stars if that was possible.
Any suggestion on how to go about changing man. agents?! ...
“FirstPort, formerly Peverel, was responsible for systematically cheating pensioners in ......”
Feb 04,2018
Feb 04,2018
17
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this helpful
this helpful
FirstPort, formerly Peverel, was responsible for systematically cheating pensioners in retirement sites which resulted in an Office of Fair Trading ruling of bid rigging in December 2014. The freehold belongs to the Tchenguiz Family Trust, based in the British Virgin Islands.Tchenguiz's interests account for the ...
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Comment on agent fees
Monthly fees are in line with Assisted Living facilities I guess.
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Mar 24, 2018
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I am looking to buy into one of your properties, but you seem to have an abismal record of 'customer satisfaction', and non-cooperation with wardens and management. It also appears that rules are made without consulting residents. Very disappointed. ...
Jan 17,2018
Jan 17,2018
17
people found
this helpful
this helpful
High costs, arbitrary increases in charges without consultation, poor service, lack of engagement with customers, broken promises.
They can't even calculate their own fees correctly and currently owe the estate c.£3k in overcharged fees.
As a result we have gone Right to Manage. So ...
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Comment on agent fees
Too high and they can’t even calculate them correctly.
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Jan 17,2018
Jan 17,2018
15
people found
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No stars, although in fine keeping with the theme I am forced to allocate one. I agree with all the other comments about this horrendous company. What I will add is a recommendation you contact the Property Ombudsman with details of your complaints. They are ...
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Comment on agent fees
Extortionate for the absolutely pathetic quality of the service.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 3:49 PM 06/09/2018 by allAgents
