FirstPort
1/5, 129 reviews
2% recommended
43% lettings valuation accuracy
32% lettings fee satisfaction

Property Features

FirstPort is one of the leading letting agents in the UK. We have property management office branches in London, Luton, Glasgow and Halesowen. Our main registered office is located in New Milton, Hampshire. Our services include managing residential lettings, retirement and some luxury developments. If you are thinking ... show more FirstPort is one of the leading letting agents in the UK. We have property management office branches in London, Luton, Glasgow and Halesowen. Our main registered office is located in New Milton, Hampshire. Our services include managing residential lettings, retirement and some luxury developments. If you are thinking of renting your property, take advantage of the home valuation tool to find out how much your home is worth and how we can help you rent it!


FirstPort property agents have more than 40 years of experience managing a wide portfolio of properties across the country. We strive to deliver a personalised service to each of our clients but still maintaining full professionalism. Our award-winning staff members provide the highest quality innovative service. We are transparent in our property management; our landlords and tenants receive real-time updates on their properties via our highly advanced online systems. Our goal is to make letting or renting property easy, reliable and valuable. We provide only highly trusted local property management services across England and Scotland.

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Latest Reviews

 View all Reviews 129
29th Apr 2024
reviewed by 'DM'
“An absolute shamble, honestly. The communication with First Port is difficult and to get them to take an action is ......”
29th Apr 2024
reviewed by 'Lee'
“I genuinely feel sorry for the staff. They are being let down by the management and leaders so badly it's ......”
24th Apr 2024
reviewed by 'Mrs Rosemary S Balchin'
“Pay them a fortune and they do nothing!A leak into our flat from the empty property above and they ......”
17th Apr 2024
reviewed by 'Landlord'
“I paid another charge on top of my monthly management fee of £1500 pounds for ‘additional works’. The works never took ......”
27th Feb 2024
reviewed by 'Raj Arora'
“Absolutely dreadful having to deal with this company. Lack of organization, deceitful, and singularly focused on greed and nothing else. ......”
14th Feb 2024
reviewed by 'Stuart'
“Slow and inaccurate response. Price hikes feel like profiteering. Won't refund money without a huge battle (that I'm in the ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 43% 32% £350 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 19 1 19 0 1 0 2 2 85
Areas covered
Address

Queensway House, 11 Queensway
New Milton
Hampshire
BH25 5NR
03333214080

update staff | update details

Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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“I live in Empire Square East, London for 11 years.The. ......”

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Jan 15,2018
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By: 'Empire'
Jan 15,2018
10 people found
this helpful
I live in Empire Square East, London for 11 years. The. management team is incompetent to say the least. Despite me paying part of their salary, they have done nothing but discriminate me and my family. 3 major incidents and the countless others pales in comparison to ...
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Comment on agent fees
Exorbitant amount paid yearly for bad service and being discriminated against
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“The management -or total lack of- of our property by ......”

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Dec 20,2017
Minithumbdown
By: 'Reading'
Dec 20,2017
9 people found
this helpful
The management -or total lack of- of our property by FirstPort is appalling. It used to be managed by Pentland, who was not any better, who got bought by firstport. They take absolutely no action to solve ongoing issues, and as other reviews say, they ...
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Comment on agent fees
Extremely high for a total lack of service
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“I live abroad and have ongoing issues with FirstPort who ......”

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Nov 01,2017
Minithumbdown
By: 'KarenLR'
Nov 01,2017
11 people found
this helpful
I live abroad and have ongoing issues with FirstPort who are the managing agents for one of my buy-to-let properties. I don't always receive the letters they say they have sent me and they never make any attempt to call me and only email me ...
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Comment on agent fees
Terribly doesn't do this justice
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By: L
Nov 13, 2017
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Hi Karen, we're experiencing very similar problems with them. Their charges are so unjustified for the little work they do and think it's fair to just charge you hundreds of £'s extra without consulting you etc. Are you paying the fee? And if not, what route are you taking with them? We have a stage 2 complaint with them but getting nowhere and have just received the £60 "legal fee" charge too. Thanks ...

“Disgraceful would be complimentary, these criminals in suits stopped all ......”

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Oct 16,2017
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Emma
By: 'Maxine'
Oct 16,2017
13 people found
this helpful
Disgraceful would be complimentary, these criminals in suits stopped all services at my development for a couple of years, yet expected people to continue paying maintenance charges. The grass was 2 ft high, lighting drainpipes etc broken, back door rotten and not secure etc etc. I ...
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“I want to give zero rating to this useless company. ......”

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Aug 21,2017
Minithumbdown
By: 'David'
Aug 21,2017
15 people found
this helpful
I want to give zero rating to this useless company. I thought I was among only a few who were so frustrated with this property management company until I see all the reviews here. I have a leaking in my bedroom for more than 8 months, ...
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Comment on agent fees
Expensive, absolutely not proportional to the service provided
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“I am in dispute with this company and on investigating ......”

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Aug 16,2017
Minithumbdown
By: 'Leigh'
Aug 16,2017
14 people found
this helpful
I am in dispute with this company and on investigating it seems there are many disatisfied homeowners out there being forced to pay extortionate amounts of money for nothing. I am gathering as much information and ammunition in order to force a tribunal to take ...
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Comment on agent fees
No transparency of fees on accounts, my property is freehold, however, I am being charged to access my garage!!!
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By: Natalie Smith
Oct 10, 2017
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First Port need investigating. They charged all the residents for a fence that was appartently painted but never done, infact the fence was rotting.Also charged us all for white lines to be painted in the communal carpark (which we all said would be a eyesore and rejected the idea) However, they still charged us when no lines were painted. They apparnetly do a site visit every few weeks so why on earth didnt the site manager see there were no lines but continued to charge us.......the list goes ...

“First Port relies on the lack of time of hardworking ......”

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Aug 03,2017
Minithumbdown
By: 'Skyline'
Aug 03,2017
20 people found
this helpful
First Port relies on the lack of time of hardworking people and disregards investors to forcefully and arbitrarily increase their profits without delivering the professional and comprehensive service it promises. Its practices and policies are condescending and an insult to all the professionals that are ...
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Comment on agent fees
Fees are a day light robbery, since their fees are 15% on whatever is spend on maintenance and services to the building. For the approximately £500,000 a year in service charges we get a minimalistic service where maintenance is done in a reactive manner under emergency circumstances and without adequate supervision of the works. This results in poor quality fixes which have to be re-done often on multiple occasions. This of course suits FP business model which also allows for; • ineffective competition for contracts – which are often subcontracts with multiple layers (+ VAT and commission in each) • lack of supervision not only in emergency but routine maintenance – so works have to be re-done. An excellent example is window cleaning, where FP increased the budget by 175% to increase the frequency of cleaning, instead of supervising the quality of the service provided, which still is a problem at hand. Seven month of meetings and ‘communication’ have not been enough to get our budget under control and properly planed. We had an adjustment charge of 6% on the 29 of June 2017 of the estimated budget for this year plus 2.5% that was increased from last year budget, a total of 8% of an extremely unappropriated budgeting. This means that instead of the 17.8% arbitrary, illegal and not consulted increase in January 2017, we must accept an 8.25% increase, way above 2016 inflation and without a knowledgeable explanation!
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By: Maxine
Oct 13, 2017
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Disgraceful would be complimentary, criminals in suits. How on earth this so called company is getting away with their fraudulent activities is beyond me. I will be publishing my story accompanied by photos shortly.. ...

“First port are awful. I'd avoid them like the plague. ......”

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Jul 13,2017
Minithumbdown
By: 'Tee'
Jul 13,2017
15 people found
this helpful
First port are awful. I'd avoid them like the plague. Extornionate charges, non responsive, not proactive in tackling issues and in the end cost leaseholders and tenants huge amounts of money and worry....
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Comment on agent fees
Bad
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“These pictures of FirstPort's stewardship don't need any further explanation. ......”

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Jun 12,2017
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By: 'fitzrovialitter'
Jun 12,2017
7 people found
this helpful
These pictures of FirstPort's stewardship don't need any further explanation. Please follow this URL link to the photographs on Flickr: https://flic.kr/s/aHskkzGjav...
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Comment on agent fees
Exorbitant.
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By: fitzrovialitter
Jun 21, 2017
View all comments (1)
Here is a Flickr group for victims to post their photographs of FirstPort managed properties. https://flic.kr/g/zeFqe ...

“FirstPort are absolutely awful. Huge monthly fees to do virtually ......”

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May 31,2017
Minithumbdown
By: 'Hovemum'
May 31,2017
11 people found
this helpful
FirstPort are absolutely awful. Huge monthly fees to do virtually nothing, expect possibly mop a floor every 2 weeks. When I moved in, there were external walls literally falling down, leaks in roof, fascia having dropped off the front of the building. When you ring the ...
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Comment on agent fees
awful. most expensive I've paid for so little.
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“I'm a tenant in a block of flats, and this ......”

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May 23,2017
Minithumbdown
By: 'dtrrai'
May 23,2017
8 people found
this helpful
I'm a tenant in a block of flats, and this company is the absolute worst company I have ever had to deal with - My landlord has major issues with them, and as the tenant I am stuck in the middle. I have had a ...
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“Without doubt the most frustrating company we have ever dealt ......”

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Apr 28,2017
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By: 'Essex'
Apr 28,2017
9 people found
this helpful
Without doubt the most frustrating company we have ever dealt with. They have never answered our simple question over two years of management; what are we paying for? I have seen no evidence of maintenance to our plot but they do maintain the wider development ...
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Comment on agent fees
extortionate, like their wages
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“poorthey never respond to problems tenants have - everything is ......”

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Mar 27,2017
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By: 'poor,'
Mar 27,2017
19 people found
this helpful
poor they never respond to problems tenants have - everything is an issue with them. walk away if you see them acting as your management company...
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By: Tony Lombardelli
Mar 27, 2017
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This is not a tenant of Firstport Lettings .We can only assume that this may refer to Block Management and not Residential Lettings Management ...

“Very poor customer service, written multiple emails with no helpful ......”

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Feb 11,2017
Minithumbdown
By: 'Getsmart'
Feb 11,2017
15 people found
this helpful
Very poor customer service, written multiple emails with no helpful responses. Small flat in block of 3 paying a massive £180 a month. Sought legal advice and now pursuing 'Right to Manage' as I discovered another identical block had done this and were paying only £55 monthly. My ...
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Comment on agent fees
Bad (very)
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By: Tony Lombardelli
Mar 27, 2017
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Firstport Lettings do not manage this property. This may refer to block management issues and not Residential Lettings Management ...

“Horrendous service, I have made 4 complaints now regarding rats in ......”

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Feb 08,2017
Minithumbdown
By: 'Phil'
Feb 08,2017
8 people found
this helpful
Horrendous service, I have made 4 complaints now regarding rats in the block now entering my kitchen and causing damage, I have received one reply in the 4.5 months I have been trying to raise this as a call out to say they would pass it on ...
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Comment on agent fees
Academic if the service is this bad
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“This refers to Sovereign Ct retirement flats in Bognor Regis.3 ......”

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Jan 27,2017
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By: 'Jeff'
Jan 27,2017
10 people found
this helpful
This refers to Sovereign Ct retirement flats in Bognor Regis. 3 years ago in 2014, we request our 14 Velux windows be serviced, the double/triple glazing had blown and the draft seals did not exclude drafts. The water ingress is also creating a damp patch by the ...
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Comment on agent fees
Seem to be high
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“This company is the worst I have encountered in my ......”

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Jan 04,2017
Minithumbdown
By: 'B'
Jan 04,2017
15 people found
this helpful
This company is the worst I have encountered in my entire life. It is simply shocking that they are allowed to trade in this country. They send random and unjustified requests for money, and any attempts at challenging their unreasonable requests is ignored, then followed ...
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Comment on agent fees
Above market levels
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“Rebranded company name form solitaire to Om to first port, ......”

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Nov 29,2016
Minithumbdown
By: 'Miko'
Nov 29,2016
12 people found
this helpful
Rebranded company name form solitaire to Om to first port, same useless overpriced service received over 12 years. Property and estate in disrepair min input max cost. A 1 bed flat in Kent costing over 2000 pound annually. Day light robbery and 40 % higher than the first year. They ...
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Comment on agent fees
Overpriced
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“I live at Century House in Wembley Park. This property ......”

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Nov 12,2016
Minithumbdown
By: 'Husna'
Nov 12,2016
12 people found
this helpful
I live at Century House in Wembley Park. This property was managed by OM Management / Pereval when I purchased my flat in 2014. Their service was appalling. The company re-branded as First Port, and their service is even worse. We have a rat infestation which has ...
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Comment on agent fees
Extortionate in excess of 2.2K for an awful service. Tenants and residents are being robbed.
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“We inherited Peveral property management when we purchased our flat ......”

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Nov 08,2016
Minithumbdown
By: 'Clarence'
Nov 08,2016
17 people found
this helpful
We inherited Peveral property management when we purchased our flat in West London in 2009, we are now in November of 2016. Their performance then was absolutely dreadful. They then changed their name to OM property management. Nothing improved, in fact they were just as bad. They ...
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Comment on agent fees
Always extortionate
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By: john
Dec 14, 2016
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stay clear of first port get rid of them like we did..we started our own rtm and can do something for you ...

“What a bunch of rip off merchants! They are the ......”

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Nov 04,2016
Minithumbdown
By: 'A'
Nov 04,2016
12 people found
this helpful
What a bunch of rip off merchants! They are the factors for the development of flats in Edinburgh which we have just sold and do not deserve even the 1 star but had to give this. Our solicitors wrote to them in order to progress the ...
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Comment on agent fees
Shockingly bad.
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“We have had the most awful experience with this company. ......”

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Oct 21,2016
Minithumbdown
By: 'nmitch'
Oct 21,2016
15 people found
this helpful
We have had the most awful experience with this company. The level of service is unsatisfactory to say the least and horrifying at worst . After almost two years in the property and paying the service charge without question we started to notice that jobs were ...
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Comment on agent fees
Ridiculously high
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“Complete incompetence!I'm honestly lost for words - FirstPort are ......”

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Oct 21,2016
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Chris
By: 'Pissed'
Oct 21,2016
14 people found
this helpful
Complete incompetence! I'm honestly lost for words - FirstPort are possibly the most incompetent, useless company I've ever come across... I reported a roof leak just over five weeks ago and it still hasn't been fixed - despite many emails and phone calls. It's been ...
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Comment on agent fees
Total rip off for level of skills
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“TERRIBLE SERVICE and daylight robbery. Ours is a small development ......”

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Jun 20,2016
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Michelle
By: 'Peter'
Jun 20,2016
22 people found
this helpful
TERRIBLE SERVICE and daylight robbery. Ours is a small development of just 5 houses with a communal drive and gardens. After being charged the earth for no service the residents voted for self management some 12 years ago. This was agreed with the Property Management company just ...
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What agent could do to change your mind?
We have self managed the communal areas and driveway for a fraction of the costs we were being charged. This recent job Purchase Order of ‚£600 for a job we had carried out for less than ‚£100 demonstrates excessive charges and justifies self management.
Attached Filesnbsp;
Comment on agent fees
We have self managed the communal areas and driveway for a fraction of the costs we were being charged. This recent job Purchase Order of ‚£600 for a job we had carried out for less than ‚£100 demonstrates excessive charges and justifies self management.
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“This company is awful. You try to resolve issues and ......”

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Apr 25,2016
Minithumbdown
By: 'Catherinecodman'
Apr 25,2016
14 people found
this helpful
This company is awful. You try to resolve issues and no responses. The manager of each complex decides what happens to your money invested in building. No door mats around as of health and safety but got flower vases through out the building even on ...
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Comment on agent fees
Fair
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“This company is APPALLING! Never replies to queries, staff know ......”

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Apr 05,2016
Minithumbdown
By: 'Tim'
Apr 05,2016
14 people found
this helpful
This company is APPALLING! Never replies to queries, staff know nothing and try and fob you off. When you complain they tell you the procedure but never reply. Totally useless. Avoid them at all costs....
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What agent could do to change your mind?
Bad
Attached Filesnbsp;
Comment on agent fees
Bad
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“Truly awful. You pay a fortune and get nothing.We ......”

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Apr 01,2016
Minithumbdown
By: 'voyager'
Apr 01,2016
9 people found
this helpful
Truly awful. You pay a fortune and get nothing. We currently don't even have a designated property manager for our flats as the previous one (the 5th in as many years) has left and not been replaced. We have several ongoing maintenance issues - I ...
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What agent could do to change your mind?
Extortionate for what we get
Attached Filesnbsp;
Comment on agent fees
Extortionate for what we get
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“Run for the hills. These people are happy to take ......”

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Mar 18,2016
Minithumbdown
By: 'Zed'
Mar 18,2016
9 people found
this helpful
Run for the hills. These people are happy to take your money but will not repair or do any maintenance needed. I have been chasing now for several months for a maintenance issue and have been fobbed off every time. Do not purchase accommodation if ...
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What agent could do to change your mind?
Bad
Attached Filesnbsp;
Comment on agent fees
Bad
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By: DitchPort
Mar 19, 2016
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Good on your for saying it as it is... go on to Youtube and leave you comment about their services - they have some new videos on Youtube... spread the word and spare others the pain... ...

“Absolutely dreadful service. The management of the property is clumsy, ......”

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Mar 11,2016
Minithumbup
By: 'Brad'
Mar 11,2016
12 people found
this helpful
Absolutely dreadful service. The management of the property is clumsy, expensive and with delays. They charge us a full time salary for an onsite caretaker, who is actually working on call for several other properties. They don't reply to complaining e-mails, when you talk to ...
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Comment on agent fees
Bad
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By: 'Ditchport'
May 13, 2016
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Trust me you are not alone in your frustrations - many have reported selling their properties rather than deal with them, and I have to admit to feeling the same way!!! ...

“TERRIBLE TERRIBLE TERRIBLE! ROBBERS!!I paid them £50 in error for ......”

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Feb 24,2016
Minithumbdown
By: 'Mrs'
Feb 24,2016
12 people found
this helpful
TERRIBLE TERRIBLE TERRIBLE! ROBBERS!! I paid them £50 in error for Management Charges AFTER our development was transferred to another company. I have spent 2 months phoning, emailing and writing letters to them, but their Award winning Customer Service Team don't seem to be able to deal ...
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By: Amanda
Feb 26, 2016
View all comments (1)
I agree they are robbers and totally useless - and support the review re NEVER ever buy a property if they were managing it - we should ensure that the estates agents know this and make it a point of enquiry to know before even going to look at a property....the more we highlight these scoundrels the better!! ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 3:49 PM 06/09/2018 by allAgents

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