Murphy said about Your Move

Services : Letting( As a Tenant )Date: 17th May 2017

Janet ? Pembury Branch, has been vindictive, she is so rude to the point, she doesn't allow you to finish, the question or the enquiry You called about, she constantly interrupts, and never allows you to finish what your saying, she seems to think she knows what you asking, half way through, so impatiently interrupts, and 98% she didn't know, and gave the wrong answer or wrong advice, so you start again, but this time, she over talks, and no matter how hard you try to continue what your saying, she will continue talk at the same time, but if you let her have her say, then point out what she just did, she don't like it, so she accused me of being rude, she has lied, she has misled, and see keeps information from the landlord, so it appears we are being awkward, and she told him she is concerned about future rent payments being made, to the point he agreed for her to demand 6 months rent be paid in advance (5 days days before it was due) if not paid by close of business in 2 days, he agreed to give permission for an A21 to be issued, proof of how vindictive she is, and the bulling tactics she uses, because 4 hours later, (unaware) of Janet's little talk to the landlord, another member of staff Emma, spoke to the landlord, put my proposal to him, he quite happily agreed to accept it, as he has had no problems or issues in the last 12 months from the tenant, and would have no problems with a long term tenancy, but was advised against doing that, I have not looked into finding out, WHO advised the landlord not to do this, because it is in the notes at the Pembury branch, this was requested, on the first contact, again on the day of viewing the house, and again on the day of signing the tenancy contract.
This is only a few of the things,
Janet at the Pembury branch, has been doing their is more, But I have recently spoke to The Property Ombudsman and they advised me to start complaint proceedings, and could not stress enough, as their are grounds for a (very strong complaint) and they will most certainly ensure the appropriate action is taken, but Your Move must be allowed the chance to deal with the complaint
Good luck using this company, I forgot to mention they change the goal posts without even telling their own when comes to providing a guarantor

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