“Dishonest and continuous unhelpful service...”
1 Star Review
Oct 05,2022
By:
'Maria F'
Oct 05,2022
Services: Lettings (as a Tenant)
Rent PCM: £1950
Would you recommend?: No
Postcode: W3
Lettings (as a Tenant)
Rent PCM: £1950
Postcode: W3
1
people found
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Horrible experience with the lettings team, in specific **. The property had not been checked by anyone prior to moving in, stains and dirt in several places (walls and floor), sink clogged up, many maintenance issues, used coffee cup on the floor. All of these issues ...
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1 Star Review
Jun 24,2022
By:
'Alexandru'
Jun 24,2022
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: W14
Lettings (as a Tenant)
Postcode: W14
0
people found
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DISAPPOINTING overall!
I have to say, always had a pleasant experience with the agents, they do take their time for you and they are committed to their work.
Unfortunately I can't say the same about the propriety management team whom I have struggled with since ...
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“I felt extremely disappointed by the service ......”
1 Star Review
Nov 13,2019
By:
'Matthew'
Nov 13,2019
Services: Lettings (as a Landlord)
Rent PCM: £2500
Would you recommend?: No
Postcode: W12
Lettings (as a Landlord)
Rent PCM: £2500
Postcode: W12
1
people found
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I felt extremely disappointed by the service I received. It was not at all thorough, and any shortcomings were ignored or swept under the carpet.
Raising a complaint with the manager was pointless, he didn't even bother to reply for several days....
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“Best Christmas gift ever...”
5 Star Review
Dec 24,2018
By:
'Sarka'
Dec 24,2018
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: W37
Lettings (as a Tenant)
Postcode: W37
0
people found
this helpful
What a ride it has been for past two months! Actually very smooth and fun one. From contacting the agency via property match to getting comfy in our new home, we cannot recommend this branch enough. We had a viewing the very next day after ...
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Comment on agent fees
Well deserved, definitely not unreasonable
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“Entirely happy with our experience...”
5 Star Review
Aug 13,2018
By:
'BB'
Aug 13,2018
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: W14
Lettings (as a Landlord)
Postcode: W14
0
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We are entirely satisfied with how Winkworth let our flat, and in particular, the very efficient and helpful manner in which Sibel oversaw the arrangements for the tenants to move in....
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5 Star Review
Aug 06,2018
By:
'Shiva'
Aug 06,2018
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: W14
Lettings (as a Tenant)
Postcode: W14
0
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Great experience. Very professional and thorough. Friendly and supportive throughout the process. I would strongly recommend this agent. Well done....
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Comment on agent fees
Good
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“Good Seamless Service...”
5 Star Review
May 28,2018
By:
'Dave'
May 28,2018
Services: Lettings (as a Tenant)
Rent PCM: £1450
Would you recommend?: Yes
Postcode: W60
Lettings (as a Tenant)
Rent PCM: £1450
Postcode: W60
0
people found
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From viewing the property and speaking to James at Brook Green to getting all the final parts sorted with Sibel in the Shepards Bush everything was seamless and a really easy interaction.
Keep up the good work...
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Comment on agent fees
Fee's were fine in comparison to others
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5 Star Review
Apr 16,2018
By:
'I&R'
Apr 16,2018
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: W12
Sales (as a Vendor)
Postcode: W12
2
people found
this helpful
During the period that our house was on the market we found that all the staff at the Uxbridge Road office have been friendly, courteous and welcoming each time we have called in. All our questions have receive received proper consideration and the answers have ...
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Comment on agent fees
Fair
2
people found
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“Stella just told me I am being rude because I ......”
1 Star Review
Mar 27,2017
By:
'Sarah'
Mar 27,2017
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: W67
Lettings (as a Tenant)
Postcode: W67
10
people found
this helpful
Stella just told me I am being rude because I asked her if she had a piece of law to back up her claim that a landlord can hold on to my deposit three months after moving out. Joke...
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10
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“Being a buyer looking for properties, my experience with Winkworth's ......”
1 Star Review
Mar 03,2017
By:
'P'
Mar 03,2017
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: W12
Sales (Prospective customer)
Postcode: W12
10
people found
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Being a buyer looking for properties, my experience with Winkworth's different offices has been excellent, till my experience with James from the Shepherd's Bush office. I was due to have a viewing after work. I had a long day and realised would get c. 20 mins. ...
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10
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“One of the worst agents I've dealt with from start ......”
2 Star Review
Aug 18,2016
By:
'Dissatisfied'
Aug 18,2016
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: W12
Lettings (as a Tenant)
Postcode: W12
8
people found
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One of the worst agents I've dealt with from start to finish - antiquated filing, rigid structures, excessive fees (although this is no different from other agents), a lazy attitude and unhelpful and patronising responses. I can safely say I will never deal with them ...
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Comment on agent fees
Fees are extortionate for the service you provided.
8
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“Joanna Hewitt has been my property manager for 6 years. As ......”
5 Star Review
May 17,2016
By:
'Winkworth'
May 17,2016
Services: Property Management
Would you recommend?: Yes
Postcode: W3
Property Management
Postcode: W3
0
people found
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Joanna Hewitt has been my property manager for 6 years. As an overseas landlord with a property situated at Bromyard House, I depend completely on the professional service I have received all these years from Joanna. She is customer focused, helpful, friendly, efficient. Far away as ...
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Comment on agent fees
Good.
0
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“I have been using Winkworths for a number of years ......”
5 Star Review
May 11,2016
By:
'LM,'
May 11,2016
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: W37
Lettings (as a Landlord)
Postcode: W37
0
people found
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I have been using Winkworths for a number of years to let flats for me and have always been pleased with their service. Jo is my Property Manager and she has always been efficient in dealing with anything promptly, calmly and fairly. I used to ...
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Comment on agent fees
Fair for the level of service - others would kill for your money and then provide no "after care"!
0
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“Our first experience using an agent has been fantastic! Cristina ......”
5 Star Review
May 04,2016
By:
'Olivia'
May 04,2016
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: W12
Lettings (as a Tenant)
Postcode: W12
0
people found
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Our first experience using an agent has been fantastic! Cristina is a lovely, helpful and trustworthy individual. Unfortunately for her there have been a number of things for her to deal with over the two years we have been in our property. But I am ...
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Comment on agent fees
Good
0
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“I've been living in Loftus Road together with my boyfriend ......”
5 Star Review
May 04,2016
By:
'Elena'
May 04,2016
Services: They manage our building
Would you recommend?: Yes
Postcode: W12
They manage our building
Postcode: W12
0
people found
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I've been living in Loftus Road together with my boyfriend for the past 8 years and we are very happy with the service that Winkworth Uxbridge road provides. We are always dealing with Cristina Peliza who is extremely helpful and always very quick to answer any ...
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“Cristina could not have been more accomodating. She always replied ......”
5 Star Review
Apr 08,2016
By:
'Lisa'
Apr 08,2016
Services: Lettings (as a Tenant)
Rent PCM: £1200
Would you recommend?: Yes
Postcode: W128
Lettings (as a Tenant)
Rent PCM: £1200
Postcode: W128
0
people found
this helpful
Cristina could not have been more accomodating. She always replied swiftly to our many queries and nothing was too much trouble. Our experience with Winkworth could not have been better. Thank you very much Cristina, its a shame we can't take you with us!...
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Comment on agent fees
Seems to be competitive with London market
0
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“Cristina has been fabulous over the past 18 months. She has ......”
5 Star Review
Feb 17,2016
By:
'Scott'
Feb 17,2016
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: W12
Lettings (as a Tenant)
Postcode: W12
0
people found
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Cristina has been fabulous over the past 18 months. She has constantly been polite and responsive to our requests and through her work we would not hesitate to recommend Winkworth to friends and family....
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Comment on agent fees
The fees - whilst high - were very competitive for London real estates and were all very clear about what was and what was not covered.
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“All members of staff were really efficient and any issue ......”
5 Star Review
Jan 29,2016
By:
'Efficient'
Jan 29,2016
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: W12
Lettings (as a Tenant)
Postcode: W12
0
people found
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All members of staff were really efficient and any issue was sorted out promptly. They adapted to our availability and that helped a lot when searching for a place....
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“Cristina is a highly professional and proficient property manager, and ......”
5 Star Review
Dec 14,2015
By:
'Nick'
Dec 14,2015
Services: Lettings (as a Tenant)
Rent PCM: £3000
Would you recommend?: Yes
Postcode: W12
Lettings (as a Tenant)
Rent PCM: £3000
Postcode: W12
0
people found
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Cristina is a highly professional and proficient property manager, and I would recommend her and the Winkworth team to anybody that requires Estate Agents in Shepherds Bush.
We moved into our house two years ago and unfortunately have had a number of unforeseen property faults. ...
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“I have let my flat in London with Winkworth for ......”
5 Star Review
Dec 09,2015
By:
'Hannah'
Dec 09,2015
Services: Lettings (as a Landlord)
Rent PCM: £1500
Would you recommend?: Yes
Postcode: W12
Lettings (as a Landlord)
Rent PCM: £1500
Postcode: W12
1
people found
this helpful
I have let my flat in London with Winkworth for the last five years. I initially dealt with Terence Thorogood & now deal with Cristina Peliza. Both Agents are extremely professional & deal with any requests I may have in a very efficient timely manner. My property ...
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“Cristina is very professional, diligent and prompt with all work ......”
5 Star Review
Dec 09,2015
By:
'Fox'
Dec 09,2015
Services: Lettings (as a Landlord)
Rent PCM: £1500
Would you recommend?: Yes
Postcode: W12
Lettings (as a Landlord)
Rent PCM: £1500
Postcode: W12
0
people found
this helpful
Cristina is very professional, diligent and prompt with all work which is carried out. She doesn't just react well, but she thinks ahead to avoid issues which is just what one hopes for when recruiting an agent. I would highly recommend Cristina and have been ...
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“Terence has been excellent in his letting management role and ......”
5 Star Review
Nov 30,2015
By:
'Nicola'
Nov 30,2015
Services: Lettings (as a Landlord)
Rent PCM: £1700
Would you recommend?: Yes
Postcode: W12
Lettings (as a Landlord)
Rent PCM: £1700
Postcode: W12
0
people found
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Terence has been excellent in his letting management role and kept me informed of new legislation in a timely and clear manner, helping me as a landlady to comply with ever growing legislation. When things have gone wrong with tenants, the Winkworth's team have been ...
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“Cristina has been managing our property since we moved in ......”
4 Star Review
Nov 26,2015
By:
'Thom'
Nov 26,2015
Services: Lettings (as a Tenant)
Rent PCM: £1650
Would you recommend?: Yes
Postcode: W12
Lettings (as a Tenant)
Rent PCM: £1650
Postcode: W12
0
people found
this helpful
Cristina has been managing our property since we moved in back in March 2014. She's always quick to reply to emails and gets issues sorted very quickly - usually within 24 hours which is great. She has liaised with our landlord to obtain permission for us to ...
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Comment on agent fees
Generally speaking the fees have been as expected. No one likes to pay contract renewal fees but they are a reasonable price unlike some agents.
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“Dear Sir/Madam,I and my other 3 housemates have had ......”
5 Star Review
Nov 24,2015
By:
'Dan'
Nov 24,2015
Services: Property Management
Rent PCM: £3
Would you recommend?: Yes
Postcode: W12
Property Management
Rent PCM: £3
Postcode: W12
0
people found
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Dear Sir/Madam,
I and my other 3 housemates have had the pleasure of renting our property through Winkworth Estate Agents in Shepherds Bush for 2years. Our tenancy has not been plain sailing to say the least but everything that has come to attention has been ...
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“I've been living in Loftus Road together with my boyfriend ......”
5 Star Review
Nov 23,2015
By:
'Elena'
Nov 23,2015
Services: Lettings (as a Tenant)
Rent PCM: £1300
Would you recommend?: Yes
Postcode: W12
Lettings (as a Tenant)
Rent PCM: £1300
Postcode: W12
0
people found
this helpful
I've been living in Loftus Road together with my boyfriend for the past 8 years and we are very happy with the service that Winkworth Uxbridge road provides.
We are always dealing with Cristina Peliza who is extremely helpful and always very quick to answer any ...
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“I have been dealing with Christina for two years, as ......”
5 Star Review
Nov 23,2015
By:
'Mumsie'
Nov 23,2015
Services: Lettings (as a Landlord)
Rent PCM: £1000
Would you recommend?: Yes
Postcode: W12
Lettings (as a Landlord)
Rent PCM: £1000
Postcode: W12
0
people found
this helpful
I have been dealing with Christina for two years, as the letting agent for our two flats. She has always been helpful, professional and friendly. She provides a number of quotes, and will give an opinion (and find other opinions within the office) when asked. ...
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“My husband and I have rented our property in Shepherds ......”
5 Star Review
Nov 20,2015
By:
'T.'
Nov 20,2015
Services: Lettings (as a Landlord)
Rent PCM: £1343
Would you recommend?: Yes
Postcode: W12
Lettings (as a Landlord)
Rent PCM: £1343
Postcode: W12
0
people found
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My husband and I have rented our property in Shepherds Bush for nearly 20 years now whilst living abroad. In this time we have used several agencies and had many property managers looking after our property. Cristina Peliza is currently our property manager and has been ...
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“We have used three agents in the area (the other ......”
5 Star Review
Nov 19,2015
By:
'Ed'
Nov 19,2015
Services: Lettings (as a Tenant)
Rent PCM: £1400
Would you recommend?: Yes
Postcode: W14
Lettings (as a Tenant)
Rent PCM: £1400
Postcode: W14
0
people found
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We have used three agents in the area (the other two were Townends and KFH) and our experience with Winckworths was by far the best. Initial paperwork was completed very quickly after the let was agreed, and the contract process was smooth, and most importantly, ...
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“I have been a customer at Winkworth Estate Agents for ......”
5 Star Review
Nov 18,2015
By:
'Jonathan.'
Nov 18,2015
Services: Lettings (as a Landlord)
Rent PCM: £1400
Would you recommend?: Yes
Postcode: W12
Lettings (as a Landlord)
Rent PCM: £1400
Postcode: W12
0
people found
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I have been a customer at Winkworth Estate Agents for many years, who manage the letting of my flat in Shepherd's Bush. As I live hundreds of miles away from the property I need a reliable agent who I can trust completely to sort out ...
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“I dealt with the team at Winkworths as a tenant ......”
5 Star Review
Nov 16,2015
By:
'Charlotte'
Nov 16,2015
Services: Lettings (as a Tenant)
Rent PCM: £1583
Would you recommend?: Yes
Postcode: W12
Lettings (as a Tenant)
Rent PCM: £1583
Postcode: W12
0
people found
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I dealt with the team at Winkworths as a tenant between 2013 and 2015. They were really helpful throughout the process and gave good advice during the tenancy when it was sought with regard to getting an extra person into the flat under license when my original ...
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