0% lettings valuation accuracy
95% lettings fee satisfaction
We’re Touchstone. Renting is changing and we’re the professionals helping to shape that change. We’ve been in business for nearly 30 years, managing all kinds of properties across the UK, from city centre apartments for young professionals to suburban semis for working families. With us, you’re in ...
show more
We’re Touchstone. Renting is changing and we’re the professionals helping to shape that change. We’ve been in business for nearly 30 years, managing all kinds of properties across the UK, from city centre apartments for young professionals to suburban semis for working families. With us, you’re in safe, experienced hands.
If you are experiencing maintenance issues, please contact us either by calling us or via email: [email protected] with details of your property and any outstanding issues. Thank you.
If you are experiencing maintenance issues, please contact us either by calling us or via email: [email protected] with details of your property and any outstanding issues. Thank you.
Latest Reviews
28th Nov 2024
reviewed by 'Chelsea'
25th Nov 2024
reviewed by 'Marzena'
28th Oct 2024
reviewed by 'Stuart'
16th Oct 2024
reviewed by 'Eireanne'
16th Oct 2024
reviewed by 'GAYNA HENDLEY'
14th Oct 2024
reviewed by 'Prathiba Thimmappa'
Opening Hours
Address
Touchstone CPS Ltd
1 Hay Aveune
Edinburgh
City of Edinburgh
EH16 4RW
0131 657 5139
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 95% | £402 | £1,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 133 | 28 | 0 | 0 | 0 | 0 | 7 | 2 |
Areas covered
- London
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Sep 30,2019
Sep 30,2019
0
people found
this helpful
this helpful
Quick process - viewing was quick and efficient know all we need to know now just waiting on signing tenancy but happy so far...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 04, 2019
View all comments
(1)
Thanks for the great review and 5 star rating, Aaron. It's much appreciated.
Good luck with the move and best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
Aug 31,2019
Aug 31,2019
0
people found
this helpful
this helpful
Friendly and competent staff. Felt welcome throughout the entire process. Julie was a good laugh aswell.
Darren was also very helpful and his advice and service....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 04, 2019
View all comments
(1)
Thanks for taking the time to review our colleagues in the Edinburgh office, especially Julie and Darren. It's much appreciated.
Kind regards
Penny Graham
Touchstone ...
Aug 21,2019
Aug 21,2019
0
people found
this helpful
this helpful
Easy to apply.
Let me know about offer within a few days of closing date.
Quick with replies of any queries.
Organised and easy to fill out paperwork...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 23, 2019
View all comments
(1)
Thank you so much for your rating and review, Kim. It's much appreciated.
I am delighted to see that our Edinburgh office were able to provide you with a positive rental experience at what can traditionally be a busy and fraught time.
Best wishes in your new home.
Kind regards
Penny Graham ...
Aug 19,2019
Aug 19,2019
0
people found
this helpful
this helpful
I have always felt any contact I have had to make has been handled with care and concern. Touchstone is a very considerate company....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 20, 2019
View all comments
(1)
Thank you for taking the time to review our service, Margaret. It's much appreciated. I am delighted to see that your experience of Touchstone has been a positive one.
Thanks again.
Kind regards
Penny Graham
Touchstone ...
Jul 31,2019
Jul 31,2019
0
people found
this helpful
this helpful
As a company, Touchstone were a pleasure to deal with. Lian Dingwall was amazing and offered a level of customer service that was second to none. Outstanding....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 20, 2019
View all comments
(1)
Thank you for taking the time to provide a 5 star rating and review of our service, Paul.
I am especially pleased to read your wonderful commendation of my colleague, Lian Dingwall. It's much appreciated.
Thanks again.
Kind regards
Penny Graham
Touchstone ...
Jul 21,2019
Jul 21,2019
0
people found
this helpful
this helpful
She was nice, smart very professional and friendly. She made the process very easy and was a truly pleasure. I have been with the same company before and that's why l was looking for a property with them once again....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 30, 2019
View all comments
(1)
Hi Ana Marie
Thank you for taking the time to rate and review our company. I am delighted to see that you have had a positive experience with us previously and this is why you chose to use our services again. Thank you.
I'd be interested to know who you've been dealing with so that I can pass your comments on. If you have a minute, please could you email me: [email protected]. Many thanks.
Kind regards
Penny Graham
Touchstone ...
Jul 08,2019
Jul 08,2019
0
people found
this helpful
this helpful
I have been in my flat almost 7 years and very happy. No matter what your problem, financial or property, Touchstone are very approachable. I have always experienced understanding and friendliness....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 12, 2019
View all comments
(1)
Hi Margaret
Thank you so much for taking the time to rate our Edinburgh office and for providing a review of your experience with Touchstone thus far, it's very much apprecatied.
I am delighted to see that you have been both a long-term customer of Touchstone and also that you've had such a positive experience during our management.
Thanks again and best wishes.
Penny Graham
Touchstone ...
Jun 24,2019
Jun 24,2019
0
people found
this helpful
this helpful
Great experience so far. Everyone has been very helpful with the information I have needed. Julie has been very accommodating with regard to the viewing process....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 28, 2019
View all comments
(1)
Thank you for taking the time to rate and review our service, it's much appreciated.
Thanks too for your positive feedback about your recent experiences with our Edinburgh Office, especially my colleague Julie. It's always great to be able to feed back to my colleagues, so thanks again.
Good luck in your new home.
Kind regards
Penny Graham
Touchstone ...
Jun 19,2019
Jun 19,2019
0
people found
this helpful
this helpful
I have never meet helpful people like Lian and Julie.
They helped me in moving out smoothly with no issues. Even after moving, I requested something from Lian. She was happy to help....
read full review
read full review
Comment on agent fees
No Agent fees. rent fees is below the privet market
Was this helpful?
Yes
Yes
Jun 28, 2019
View all comments
(1)
Thank you so much for taking the time to review the customer service that you received recently from my colleagues, Lian and Julie. It's always great to hear from happy customers, so thanks again.
Kind regards
Penny Graham
Touchstone ...
Jun 19,2019
Jun 19,2019
3
people found
this helpful
this helpful
Places for People have put Touchstone in place as property management agents.
Dishonest to say the least and tripped themselves up multiple times by trying to lie, I had emails to prove otherwise, no apology.
5 months on after getting tenancy Touchstone have failed to complete ...
read full review
read full review
Comment on agent fees
Not charged to me, landlord will set their fee
Was this helpful?
Yes
Yes
Jun 28, 2019
View all comments
(1)
Hi Shell
I am very sorry to see that you have been experiencing difficulties with our Edinburgh Office.
Please may I ask you to contact me direct: [email protected] with details of your property and any issues that are outstanding. Once received, I can investigate the matter further for you.
I look forward to hearing from you.
Kind regards
Penny Graham
Touchstone ...
Jun 05,2019
Jun 05,2019
0
people found
this helpful
this helpful
Julie was very helpful and gave me sound advice which lead to me find a property in the area I was looking....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 28, 2019
View all comments
(1)
Thanks Craig for taking the time to rate and review our service. Thanks also for your feedback on the service that you received from my colleague, Julie, it's much appreciated.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
May 10,2019
May 10,2019
0
people found
this helpful
this helpful
Shaun has been very helpful throughout my tenancy.
Very friendly and quick to respond to any correspondence with the aim to resolve any issues in a timely manner....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
May 17, 2019
View all comments
(1)
Thank you for your review of your experience of my colleague Shaun Moffatt's customer service. I am pleased but not surprised that Shaun has provided you with such a positive experience during your tenancy. Thanks again.
Best wishes.
Penny Graham
Touchstone ...
May 10,2019
May 10,2019
0
people found
this helpful
this helpful
Cps touchstone are excellent landlords and my property manager Shaun was always helpful ,professional and always wanted to help to make sure everything was going well in the property. Would highly recomened cps touchstone. So much so I'm still a current tenant with them just ...
read full review
read full review
Comment on agent fees
Good,
Was this helpful?
Yes
Yes
May 17, 2019
View all comments
(1)
Thank you for your wonderful review of the customer service that you received recently from my colleague, Shaun Moffatt. I am delighted that Shaun was able to resolve your issues promptly and professionally. Thanks again for your feedback.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
Mar 26,2019
Mar 26,2019
0
people found
this helpful
this helpful
Shaun was very nice and was availble to answer all questions promptly, covered everything and made the whole process easy...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 29, 2019
View all comments
(1)
Hi Dale
Thank you for your 5 star rating of the service that you received recently from my colleague in the Edinburgh office, Shaun.
I am so pleased to see that Shaun's attention to detail ensured that the process ran smoothly for you.
Thanks again.
Kind regards
Penny Graham
Touchstone ...
Mar 25,2019
Mar 25,2019
0
people found
this helpful
this helpful
Shaun was very friendly and helpful. His professional demeanour and efficiency were excellent. He was well prepared and very enthusiastic about the property. He made me feel very welcome....
read full review
read full review
Comment on agent fees
No issues
Was this helpful?
Yes
Yes
Mar 26, 2019
View all comments
(1)
Hi Richard
I am so pleased that your recent experience of our Edinburgh office was so positive, especially the service that you received from my colleague, Shaun. It is always satistying to see my colleagues recognised for their work, so thank you.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
“Amazing help from first point of contact. Kept up to date with every aspect of my tenancy....”
Mar 15,2019
Mar 15,2019
0
people found
this helpful
this helpful
From the first point of my tenancy I have been kept up to date and have been able to contact them directly. As this is the first time I have had a mid market property I had lots of questions. I always received a quick ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 26, 2019
View all comments
(1)
Hi Shona
Thank you for providing Touchstone's Edinburgh office with a review, it's much apprciated. I'm pleased that all went smoothly during your recent move and hope that you are enjoying your new home.
Thanks again.
Kind regards
Penny Graham
Touchstone ...
Mar 04,2019
Mar 04,2019
0
people found
this helpful
this helpful
After our initial landlord was an absolute nightmare to deal with, Shaun has been such a relief to have as our property manager.
All of the problems we reported when we first moved in that were never dealt with he got to work on straight ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 05, 2019
View all comments
(1)
Hi Jack
Thank you for taking the time to provide a review of our service. More specifically, the service that you have received from my colleague, Shaun Moffat.
I am delighted to see that Shaun was able to provide you with a positive experience of Touchstone's management. It is always very pleasing to be able to report such positive feedback to our property managers, so thank you.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
Jan 10,2019
Jan 10,2019
0
people found
this helpful
this helpful
Shaun has been amazing from start to finish. Especially over the Christmas period he has went out his way to help me get my new flat in time for the new year. Very professional. I can't thank you guys enough....
read full review
read full review
Comment on agent fees
Reasonable
Was this helpful?
Yes
Yes
Jan 11, 2019
View all comments
(1)
Hi Amy
Thank you for your glowing commendation of my colleague Shaun's service over the holiday period. I am delighted that Shaun was able to facilitate the move into your new home in time for the New Year.
Thanks again and best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
Nov 29,2018
Nov 29,2018
4
people found
this helpful
this helpful
Places for People have offloaded some of their Edinburgh properties
They have lost the point to the original premise .... the people!
No customer focus.
Hide behind emails and process keep the deposit and inflate claims.
This company decided to exploit its position and charge near £500 ...
read full review
read full review
Comment on agent fees
Bad Experience
Was this helpful?
Yes
Yes
Nov 08, 2018
View all comments
(1)
Hi
I am very sorry that you are unhappy with the service provided by our Edinburgh Office. Please may I ask that you contact me direct: [email protected], with details of your tenancy and any issues you have encountered, so that I may investigate the matter further for you.
I look forward to hearing from you.
Kind regards
Penny Graham
Touchstone CPS Ltd ...
Nov 29,2018
Nov 29,2018
0
people found
this helpful
this helpful
I applied for a Touchstone property after I found out that the landlord of a property I had been renting for over 2 years failed to paid their mortgage. It was a flat I considered my home and the letter I received from the solicitor stating ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 05, 2018
View all comments
(2)
Hi Daniela
Thank you so much for taking the time to provide a review of the service that you received from our Edinburgh office, and especially for your lovely comments about my colleague, Julie. It's always good to see my colleagues recognised for their work, so thank you, it is much appreciated.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone CPS Ltd ...
Lian
Vendor Fees
No fees set.Landlord Fees
No fees set.Tenant Fees
No fees set. Last updated at 05/06/2024, 2:47 PM by Penny GrahamComplaints Procedure
Please visit our website for our Complaints Procedure:
https://www.touchstonecps.com/complaints-procedure
Last updated at 1:47 PM 05/06/2024 by Penny Graham
https://www.touchstonecps.com/complaints-procedure
Best Letting Agent in EH16 
Best Letting Agent in Edinburgh 
