0% lettings valuation accuracy
93% lettings fee satisfaction
We’re Touchstone. Renting is changing and we’re the professionals helping to shape that change. We’ve been in business for nearly 30 years, managing all kinds of properties across the UK, from city centre apartments for young professionals to suburban semis for working families. With us, you’re in ...
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We’re Touchstone. Renting is changing and we’re the professionals helping to shape that change. We’ve been in business for nearly 30 years, managing all kinds of properties across the UK, from city centre apartments for young professionals to suburban semis for working families. With us, you’re in safe, experienced hands.
If you are experiencing maintenance issues, please contact us either by calling us or via email: [email protected] with details of your property and any outstanding issues. Thank you.
If you are experiencing maintenance issues, please contact us either by calling us or via email: [email protected] with details of your property and any outstanding issues. Thank you.
Latest Reviews
1st Jun 2024
reviewed by 'Taylor'
29th May 2024
reviewed by 'kyle'
24th May 2024
reviewed by 'Sarah Macgregor'
23rd May 2024
reviewed by 'Believeth'
14th May 2024
reviewed by 'Akinola'
13th May 2024
reviewed by 'Richard Greenhill'
Opening Hours
Address
Touchstone CPS Ltd
1 Hay Aveune
Edinburgh
City of Edinburgh
EH16 4RW
0131 657 5139
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 93% | £454 | £850 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 92 | 25 | 0 | 0 | 0 | 0 | 6 | 2 |
Areas covered
- Edinburgh & surrounding areas
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
No Properties
“Amazing help from first point of contact. Kept up to date with every aspect of my tenancy....”
Mar 15,2019
Mar 15,2019
0
people found
this helpful
this helpful
From the first point of my tenancy I have been kept up to date and have been able to contact them directly. As this is the first time I have had a mid market property I had lots of questions. I always received a quick ...
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Yes
Mar 26, 2019
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(1)
Hi Shona
Thank you for providing Touchstone's Edinburgh office with a review, it's much apprciated. I'm pleased that all went smoothly during your recent move and hope that you are enjoying your new home.
Thanks again.
Kind regards
Penny Graham
Touchstone ...
Mar 04,2019
Mar 04,2019
0
people found
this helpful
this helpful
After our initial landlord was an absolute nightmare to deal with, Shaun has been such a relief to have as our property manager.
All of the problems we reported when we first moved in that were never dealt with he got to work on straight ...
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Yes
Mar 05, 2019
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(1)
Hi Jack
Thank you for taking the time to provide a review of our service. More specifically, the service that you have received from my colleague, Shaun Moffat.
I am delighted to see that Shaun was able to provide you with a positive experience of Touchstone's management. It is always very pleasing to be able to report such positive feedback to our property managers, so thank you.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
Jan 10,2019
Jan 10,2019
0
people found
this helpful
this helpful
Shaun has been amazing from start to finish. Especially over the Christmas period he has went out his way to help me get my new flat in time for the new year. Very professional. I can't thank you guys enough....
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Comment on agent fees
Reasonable
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Yes
Jan 11, 2019
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(1)
Hi Amy
Thank you for your glowing commendation of my colleague Shaun's service over the holiday period. I am delighted that Shaun was able to facilitate the move into your new home in time for the New Year.
Thanks again and best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
Nov 29,2018
Nov 29,2018
4
people found
this helpful
this helpful
Places for People have offloaded some of their Edinburgh properties
They have lost the point to the original premise .... the people!
No customer focus.
Hide behind emails and process keep the deposit and inflate claims.
This company decided to exploit its position and charge near £500 ...
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Comment on agent fees
Bad Experience
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Nov 08, 2018
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(1)
Hi
I am very sorry that you are unhappy with the service provided by our Edinburgh Office. Please may I ask that you contact me direct: [email protected], with details of your tenancy and any issues you have encountered, so that I may investigate the matter further for you.
I look forward to hearing from you.
Kind regards
Penny Graham
Touchstone CPS Ltd ...
Nov 29,2018
Nov 29,2018
0
people found
this helpful
this helpful
I applied for a Touchstone property after I found out that the landlord of a property I had been renting for over 2 years failed to paid their mortgage. It was a flat I considered my home and the letter I received from the solicitor stating ...
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Dec 05, 2018
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(2)
Hi Daniela
Thank you so much for taking the time to provide a review of the service that you received from our Edinburgh office, and especially for your lovely comments about my colleague, Julie. It's always good to see my colleagues recognised for their work, so thank you, it is much appreciated.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone CPS Ltd ...
Lian
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Please visit our website for our Complaints Procedure:
https://www.touchstonecps.com/complaints-procedure
Last updated at 10:28 AM 11/02/2020 by Penny Graham
https://www.touchstonecps.com/complaints-procedure
Best Letting Agent in EH16 
